Westmont has been a wonderful assisted living facility for our family/friend. She feels safe,…read moretrusts staff members, and is able to enjoy life and their amenities, especially during a pandemic. The place is clean, polite, accommodating and very professional. Thank you for providing amazing care for your residents!

We simply can't find words enough to describe our complete and total satisfaction with Westmont of…read moreMorgan Hill - an Assisted Living and Memory Care facility. My daughter and I researched numerous facilities in and around Morgan Hill, California, for many months. We were looking for the perfect Assisted Living residence for my 90 year old Mom. A large part of our decision to select Westmont of Morgan Hill was due to the confidence we felt in its Nurse Director, Ria Hernandez, to deliver the level of care and service we were looking for. Ria does an amazing job of keeping her Care Team functioning at peak performance in providing excellent care and genuine concern for my Mom and all the residents at Westmont. We are at the facility several days a week and are so delighted that Ria and her team are constantly checking in on Mom to make sure that she is comfortable and is receiving all the services she needs to feel safe and "at home." The facility is very clean and well maintained and we especially appreciate all of the creative, decorative touches the team provides at each and every holiday event. The residents there all seem happy and well cared for. It's like one big, happy family! We gladly refer friends and relatives to reach out to Ria if they are contemplating moving a loved one into Assisted Living or Memory Care. It's been such a relief to know that Mom has a loving, caring team to look after her every need in this chapter of her life. Linda & Jeannie (Mom's daughter & granddaughter)

I am sad to say that I had a very unfortunate experience with the manager Kayree here at loma…read moreclara. She was very rude and unprofessional during our interactions both at the front desk and when trying to acquire additional information over the phone, even going as far as to say one thing at the counter and then say something completely different over the phone, which severely impacted the situation we had originally discussed.

Very nice, clean facility. Residents are very nice also. We…read moretook a tour during lunchtime, and the food looked good. Lots of choices.

We were so lucky to find such a compassionate and beautiful home for our dear Mom. The minute we…read morewalked in, we felt that this a hidden gem. The owners are extraordinary people that made us feel confident that she was in good hands. The entire staff also had that same loving spirit. The gardens and art is like a slice of heaven and I know my Mom felt secure and cared for by all the angels on earth that work there. Thank you Carolyn and Jim for loving and caring for our Mom. We feel so blessed to have you in our lives.

This place feels like home. I love this place. All the residents here are taken care very well. I…read morelove the owner, all the staff are very nice & hard worker. It's relaxing and peaceful. I'm only 32 but I'm signing myself up already for this place. Haha

The absolute BEST facility for your loved one! Jean and her team of care-givers give their all to…read morethe philosophy that dedication and compassion combined with knowledge, skill and common-sense is the recipe for success and happy clients.

The doc is great. It's close to my home. Ample parking. But calling them to schedule an appointment…read moreis a literal nightmare. It's like playing phone tag but nobody ever gets tagged . I have a $25 balance I have been trying to pay for 4 months, and I have called at 8am, 9am, 10am, 11am, noon, 1,pm, 2pm, 3pm, and 4pm. They never pick up . I will have to drive there to make a copay payment that did not process bc the machine was not working. That part is annoying. And ultimately I am switching providers bc making an appointment here is virtually impossible. But if you make the appointment in person, then it's smooth sailing.

I have had some experience with physical therapists, but nothing like the full scale immersion I…read moreexperienced after I had a hip replacement. I had PT at the hospital and home, and then graduated to this establishment to get me back to full health. They fit me in, and then my improvement was rapid enough that my biggest issue was keeping up with the improvements I was experiencing. They have been very good in explaining things so I can get back to the level of function I hope to. Right now I'm actually fixing the issues in my musculature that pre-dated the hip replacement, and that seems to be improving at a good clip. From the start, all the therapists I've interacted with have been great. Robert, Glenn, and Liane have all been very much giving me the information I need to improve, and critiquing my current state to suggest what I need to work on to improve my physical state. They've also been helpful in sharing their expertise from seeing a large number for people with similar surgical procedures. It's actually been good to get the expertise of all of these therapists, as each has contributed different viewpoints, all of which have been helpful in guiding my recovery. Very comfortable environment to have PT in, and I've recommended them to one of my old friends, who is ending up in the same state that advancing age I find myself in.

As Co-Founder of the GIlroy Stroke Support Group, I'd like to thank Dorie Sugay of Visiting Angels,…read morefor all her help getting established in South County. She is a "Visiting Angel" herself by offering her support, guidance and even taking the time to provide an inspiring presentation to our Group recently. We are forever grateful for all your help, Dorie! -Lilly Weissinger Physical Therapist GIlroy Stroke Support Group

Visiting Angels has the Best Staff whether you are looking for a Caregiver Position or Care for…read moreyour loved one. Dorie who is the executive director will not let you down. She is full of so much knowledge and truly cares about her team and community. She truly does everything in her power to find your loved one the Best Care possible.

This inhumane facility is not a "hospice center" or "assisted living facility." It is an illegal…read moresemi-institution/nursing home for middle age to elderly SARC consumers/adults with intellectual disabilities. I am certain she calls it a "hospice center" as a cover for why they die so often. This owner keeps changing names evade accountability. This was "Rachel's Home" last month, and was the only option the regional center would give my sister. This place almost killed my sister in one short, 3 month respite placement. I was trying to move us both out of this area but my sister couldn't even complete the respite stay. This facility is dangerously understaffed, on purpose. There were 11 residents two months ago, but they have a lot of openings, as residents don't stay long, probably because their families pull them out or they die from untreated health conditions and neglect. Most look residents look depressed. There are two I am very concerned for, one of which looks like she is in severe pain. These residents are getting the bare minimum, assembly line care. They are all confined to a small living space or their rooms during the day. They eat dinner at 4 PM and are locked in their rooms for 13 hours at night. Their health issues are hidden. "Rachelle" will kick your loved one out if you complain. This facility isn't a home, its an inhumane prison. Prisoners and animals are treated better than these residents. My sister is very high needs. She has severe food allergies. This facility refused to follow her special diet, which could have killed her. My sister was confined to a chair all day. No one talked to her. She didn't go outside. She was in her room alone for hours before bed. They wouldn't turn her TV on for her. They lost her remote, along with many of her personal belongings. She was on the most dangerously low caregiver to consumer ratio I've ever seen at 1:8. They had no plans on her birthday. They lost her bedding and gave her one dirty hospital blanket, on her birthday. Some residents are supposed to have their own caregiver but this owner is stealing those 1:1 funds. There are only 2 caregivers, ever. The manager suggested my sister get her own caregiver to address the serious neglect she was suffering, so I had to let the regional center know how badly this place was neglecting my sister to get her on a safer ratio. Her facility was inspected so this owner "Rachel" took over my sister's IPP to kick her out without 30 day notice. I recorded that meeting. The owner didn't even know what an IPP was, much less what "consumer-centered" or "individualized" meant. She then lied to SARC and said I swore in that meeting and to her staff to be able to kick her out. When I got a lawyer in response to those lies, they repeated those lies to a court official to get my conservatorship removed, so I had to drop everything to defend myself against those lies to a judge. The funny part is that they knew I recorded that meeting. I had to get a sheriff escort to get my sister to prevent her from saying more lies about me. Rachel wouldn't give my sister her meds without signing something, because she doesn't realize my sister is an adult with rights who doesn't have to sign anything, and not a product that Rachel owns. Some of her meds were missing and were clearly misused. My sister walked out of that place with walking pneumonia and two ear infections. She was spacey and combative and lost some of her independent skills. If she had stayed her dementia would have rapidly progressed and she would die from untreated health conditions. I was able to keep my conservatorship because it was easy to disprove this woman's lies. but this place is now on the county's radar as being extremely sketchy and dangerous. SARC also lost all credibility. This woman's lies keep backfiring & she can't stop lying to save herself. My sister's lawyer said there have been multiple reports to licensing about this place. The owner keeps changing her name and the name of her facility because following basic laws to provide humane care is not an option for this owner, no matter how many inspections she gets. "Rachel" is one of many opportunistic sociopaths who came to this country to take advantage of the lack of regulations of the care for vulnerable adults in this area. SARC pays many similar "homes" to this one to neglect vulnerable adults to death. SARC knows they change names and doesn't care. Thats the only reason this place doesn't get shut down. All regional center services are like this. Eugenics is how the state saves money. Im not going to stop until the whole world knows it.

If you looking for a facility i will recommend Rachelle's Home. My Mom stayed there for 6 years and…read more2months i visited my mom everyday stayed with her until the end of life. I saw how cleaned the facility, the staff are trained well and very passionate of what their doing, food is amazing cuz the have there own Grocery store to make sure that they served variety food and freshly made everyday. The Owner is very supportive and amazing how she's love all the residents and staff. Amazing people they did a amazing job. Rachelle's Home thank you for everything you do for my Mom. Magie G.

My primary contact for Home Instead is Matt. He is the best when it comes to finding assistance for…read moremy work. Matt tries his best assign caregivers that are compatible with his clients. A majority of the time the feedback that is given is praise but occasionally there will be an area that could be improved. This is where Matt excels and provides amazing hospitality. He is open to feedback and prompt about finding a solution. Ken is also awesome, he is extremely involved in the Morgan Hill community. Especially when it comes to supporting our elders and finding ways to keep them engaged. It is impressive how much Matt and Ken give back to our seniors in the community. This is a company that I support and would trust in caring for my loved one.

This will be the second time in a year we have relied on HISC to help us…read more These people are highly professional, reliable, efficient and pleasant. I highly recommend this business, and commend the staff, from Matt and Crystal in management, to the care givers themselves. My Mom (97 years) is happy too. Thank you....

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.