It is hard to put into words what The Villas at Saratoga has meant to our family. Both my mom and…read moremy father-in-law lived there in Assisted Living, and entrusting your loved ones to someone else's care is never easy. From the moment they moved in, we felt a sense of peace that we hadn't felt in a long time. The staff is not only professional and well staffed, but genuinely kind. They do not treat residents like patients. They treat them like family. Every smile, every check-in, every small act of care mattered. You could see the warmth and compassion in the way they spoke to my mom and father-in-law, and that meant everything to us. Dyiane De Guzman and her team are the best. Dyiane leads with heart. She showed us compassion during difficult moments, answered every question with patience, and guided us through the aging process with understanding and grace. Her team reflects that same level of dedication and love. They truly care about each and every resident and their families. Knowing our loved ones were surrounded by people who cared so deeply brought us comfort during an emotional time. We will always be grateful to The Villas at Saratoga for the dignity, kindness, and support they gave our family. I would recommend them without hesitation to anyone looking for a place where their loved ones will be treated with respect, compassion, and genuine care.

The Villas is in a beautiful Saratoga setting with beautiful landscape. The facility is large and…read morethe buildings are old and need updating. Some rooms need repainting and all the windows are old and drafty. One room my Mom was in had a window AC that big drafts through where the AC was installed. I inserted paper towels into the cracks and covered it with magazines to keep my Mom from getting cold. All the TVs have the wrong remotes making it hard/impossible to turn volume up/down and change channels. My Mom changed rooms 3 times and this was always an issue. Despite the facility needing updating, this is a very nice and clean facility and I would recommend it. The staff speak English well making it easy for patients to communicate. I thought the food smelled good. If your loved one is on an easy swallow diet the food will look weird as its mushy. They can even make a slice of bread mushy for swallowing. You can talk with the dietician about the kind of foods your loved one wants and can eat - they worked with us. The downtown is also walking distance when you go visit. Saratoga is a very nice community. The staff are very nice to me and hope it transfers to the patients. The nursing station will give you their duty cell number which allow you to text them if you want to relay information. This was very helpful. It is not clear if they do laundry or not. First day they took my moms clothes and it took a few days to find them- had to provide a photo to find matching PJ top that was lost. After that, I took her clothes home to wash. I never confirmed what the normal protocol is for laundry. The communication between the doctor/directors with family is poor. The Social Director must be very busy as it was impossible to reach her until we had someone from insurance come to ask about in home help. The Villas said they would arrange all outside medical appointments and we never saw this happen. My Mom complained of an ear ache multiple times and I do not think anyone looked at her. The doctor on staff never saw my mom and never communicated with me. If the doctor saw my mom it was when she was sleeping so she never got a chance to talk with him. My Mom asked multiple times to talk with the doctor about her condition and did not get the opportunity. We were issued a date for discharge because Medicare would no longer pay. The Social Director informed me of the discharge date. I appealed the Medicare decision twice and both times it was denied. The Social director allowed my mom to stay 2 extra days until medical equipment was delivered at home. What I did not know, was Medicare approved long term care at The Villas. So maybe the Social director by allowing my mom to stay 2 extra days charged that time on long term care. The Social Director must have known about the long term care approval. I have asked for an explanation and no response yet. So my recommendation is to ask questions when your loved one is about to be discharged. Ask these questions if you have a limited budget for care. 1. Arrange in home help covered by insurance, 2. IHSS forms filled out and submitted for patient (form LOC873), 3.Get wheelchair transportation approved by SNF doctor if you use your health insurance covers transportation (Physician Certification Statement). 4. if you are already living in assisted living facility and then go to SNF, you are already approved for a residential care facility for elderly (RCFE) facility and do not need to get on the assisted living waiver list (ALW) list. The ALW list is a 2-4 year wait. I contacted Star Nursing in 2023 to place my Mom on this list in anticipation of needing RCFE. When my mom was at The Villas in Oct-Dec 2025, I could not get Star Nursing or the Institute for the Aging to verify my Mom's place in line. The whole process of elder care and finding affordable care is very difficult and no one person helps. The most useful person for me so far was the case manager with Santa Clara County Family Health Plan.

Super nice and yet a giant maze! I mean place for my father…read morein law It is in the oddfellows estate of the turn of the century as it's big but really California pretty here! Service is good and it's not cheap! Way nicer than the last two places he stayed at!

This review is for the Health Center/Nursing home. My dad stayed here for about six months before…read morehe passed, and I just want to say how grateful we are for the people who work here. Everyone -- admin, nurses, CNAs, rehab, nutrition, activities -- was so kind to him and honestly to every resident we saw. They were always encouraging, always patient, and somehow always smiling, even on the tough days. You can tell they really care, and that made such a difference for my dad. Those small moments of kindness are something we'll always remember. Thank you to the whole team for taking such good care of my dad!

Incompetent local management with turnover and lack of effective response to issues raised with…read moreMorningstar Corporate Office. The activities person was rude and forget about volunteering to offer residents entertainment. Check out other facilities that are more professional, welcoming and responsive to care.

SO DISORGANIZED (or crooks???). We toured the facility on 10.31.25 and left a $1,500 deposit with…read morethe intent of moving our parent from another faciilty in the Bay Area. We were detailed and upfront about the condition of our parent and 3 nurses came to review her and assured us at that time the spot was hers, however, we heard nothing. A week and several phone calls later we were told they would not take her. We ended up finding a spot where she is WELL cared for in every way, BUT after literally 7 follow ups with Morningstar, as of 2.4.26, our $1,500 "fully refundable" deposit still has not been returned. THAT'S 3 MONTHS!!! I guess we will have to follow up with the Better Business Bureau and the CA Attorney General and/or the Board that oversees Care Centers. We should NOT get the run around and have to spend our time trying to get a refundable deposit back, it should have automatically been credited to my debit card the day she was refused care at the center, 3 months of back and forth texts, phone calls, and finger pointing is ridiculous.

Finding the right assisted living facility can be overwhelming, but Villa Fontana has been a true…read moreblessing for my 95-year-old dad and me. It was incredibly difficult to tell my dad that I could no longer manage his growing caregiving needs, but Merife and Michelle made the transition easier by assisting me when I shared the news at his home, where he had lived for 60 years. Our first lunch at Villa Fontana was nothing short of serendipitous--my dad was reunited with a former co-worker he hadn't seen in decades! The meal was so delicious that he kept saying "oishi" (Japanese for "delicious"). It truly felt like a home-cooked meal, starting with a cream of potato soup, followed by a bountiful salad with hardboiled eggs, olives, and more. The main course featured chicken parmesan, spaghetti, perfectly prepared vegetables, and a berry pie à la mode for dessert. My dad's room is bright and cheerful, overlooking a gorgeous courtyard. It was recently remodeled with new carpet and granite countertops, making it feel fresh and inviting. To help ease his transition, Merife arranged 24/7 caregiving services from Harmony for the first three days--an unexpected but deeply appreciated gesture. Each caregiver was kind, attentive, and communicative with me, which made all the difference. Just 3 days after moving in, my dad had a small accident during the night, falling on the bathroom floor. Thankfully, he wasn't harmed, and the staff immediately provided me with pictures to reassure me that he was okay. Their attentiveness and quick response gave me so much peace of mind. Perhaps the biggest change has been in my dad's daily routine. Before moving in, he spent his days watching TV from morning until night. Now, he participates in group morning exercises, and when I asked what he liked the most about Villa Fontana, he replied, Bingo! He also loves that he can enjoy ice cream every day--a small but meaningful joy. The entire staff at Villa Fontana has been incredibly friendly and kind. In addition to Merife and Michelle, I want to give a special shoutout to Jefferson, who always greets me at the front desk with a smile, as well as Allyssa, Maryann (the activity director), Maryann (the med tech), Manny, Marycris, and Roselily. I know I'm still learning everyone's names, so my apologies if I've left anyone out! Villa Fontana has truly exceeded my expectations, and I'm so grateful my dad is in such a caring and supportive environment. If you're looking for an assisted living facility where your loved one will feel at home, I highly recommend Villa Fontana.

I would like to thank Miss Merife & staff for taking such good care of Miss Sylvia…read more Miss Sylvia was taken care of by a caring & compassionate staff!! I would recommend VILLA FONTANA as a wonderful facility to any one looking fur a great place to stay.

My parents moved here summer of 2024 & it's been nothing but wonderful from the start…read more From the staff, dining & all the fun outings, my parents are having a blast :-) I'm so happy this place provides all of their needs...they are certainly in good hands.

My mom has been staying with Chateau Cupertino for a number of years. Her experience has been…read morewonderful so far. I wish she would taken advantages of the various activities organized by Chateau Cupertino more. On the occassions she participated, the experiences have been wonderful. The manager, Maria, is an angel. She personally takes notes of which residents need special attention. I trust her and the team to take good care of mom during her stay.

The memory care at this location is top notch. My mom was really having a hard time, unable to walk…read moredue to a brain injury at another facility. With the care at this Belmont Village, my mom came back to life. She went from zombie-like to energetic and talkative. She loves the caregivers, and it feels like they love her too. Do not hesitate to bring a loved one here for A+ care and safety. The rooms are really big, and there are beautiful areas to sit and get some sun and fresh air. The activity leaders are so kind and really try to keep the residents busy with chair yoga, music, karaoke, word games, BINGO... The staff is phenomenal, and there are folks like Walter, Juan, Wilma, Christine, and more that give joy and care to each resident. I love that they assign PALs (care givers) to groups of residents, and most will pitch in and help whether or not they are assigned to a particular resident. Poojan (MC Director) and Radhika (Sr. ED) can often be found with residents. You can feel so much love here. Don't think twice about checking this facility out for your aging relatives. You will fall in love and get your own peace of mind, knowing they are safe, loved, and engaged. Just look at how they brought my mom back to life!

I could given them 5 stars because of the modern design of the facility it's beautiful. The reason…read morewhy is 3 stars because of the poor quality care specially in memory care department. 1. When pulled the cord takes time to get somebody for help, I understand they were busy, but there are 3 PALS sitting in activity area and they were in there phones.I understand they are watching those fall risk residents but should be only one PALS is assigned. 2. I have witnessed, while they are serving food at the dining room there a few PALs eating in the counter. 3. They are always short staffing.

My husband and I were no doubt guided by God to Mary Meehan who helped us secure placement for my…read moremother with dementia after she had suffered a serious fall at a board and care home and 10 hours after being placed at another care home, a second fall. She was hospitalized for 9 days for a total of 17 days in bed. We were unsure if she'd be able to walk again and had been turned down by 3 other care homes. Exasperated, tired, frustrated and losing hope, I made a call to Apria where a very caring woman named Felicia could feel everything I was going through by my voice. She said she knew someone who may be able to help and she passed my number to Mary. Mary left THE most caring, concerned and sincere voice message I think I've ever received. When we finally talked, she put me and my husband at ease SO quick. She really understood what we were going through and pulled us out of the quagmire we were in. She suggested a wonderful place that my mom is doing VERY well at. Mary is THE REAL DEAL and she helps til the end including keeping in contact well after the loved one is placed. She went above and beyond and we are SO happy we were led to her! She deserves the highest commendations. The world needs more people like her.

I was completely under water, looking got a place for my elderly parent. As my understanding of…read morewhat we needed evolved Mary helped us find the right place. And it is not one and done. As things came up (rehab, skilled nursing, back from skilled nursing) Mary was always there to support us and reassure us. It is a weight off my shoulders to know that Mary is there to turn to as my parent's needs evolve. Call Mary!

Not like any other facility like this. It is clean and doesn't smell like other places do and I…read morehave visited many over the years as a volunteer, never imagining I would end up needing one. I came to stay here after I had a total knee replacement surgery. I was in a lot of pain. The staff was very kind despite the fact that there were oftentimes overworked because the ratio of staff to patients probably not quite to par. I got PT and OT almost every day, which was great. I was very grateful that they catered to my dietary needs. They even checked up on me after I'd gone home. My only issues I had, had to do with the medication I was on. When I first got there by transport I was due for my pain medication and they didn't have any of my prescribed medication. They told me they would be able to get me some within a half hour of my arrival. That didn't happen. I had to wait hours and I was in agony. Also, one time they ran out of it so they gave me another pain medicine which was stronger. I had to take this three times because the prescribed medicine still never came in. Also, it's great that they offer to wash your clothes (as long as they're labeled). The problem is, you don't always get them back. Their system could use some improvement. I asked about my clothing several times, but they didn't do anything about it, likely because the people I asked were way too busy. On the day I was leaving, my son and I had to go to the laundry room and look for them ourselves. They were spread out all over the place in the lost and found container. I'm not sure if I got everything. If I hadn't been in such pain when they gave me the inventory list when I first arrived I probably could have made a list of what I had come in with. It was in with the packet they gave me and was not explained to me then or later that I recall. Important...write a list of everything you bring. There's no way that one of the aids would have been able to find all my stuff that my son and I found scattered on that last day. Yes, they have room for improvement. No one's perfect. Overall, my experience was great so I'm still giving them five stars.

I stayed in the rehab section in transition between the hospital and home after surgery. The goal…read morewas to be able to gain enough strength and ability to be self supporting. I was able to accomplish that in a brief time due to the excellenr program they established and carried out. EVERYONE was professional, caring and pleasant. In addtion to the care is both the interior and exterior ambience which attractive and inviting. The cleanliness is found everwhere, inside and out. The rehab section meals were always tasty with an excellent selection to chose from. I hope the future would offer me a chouce to return to the Terraces if rehab was agsin necessary.

My dad is here at Oakmont San Jose, Leslie the person who gives my dad his meds is so nice and…read morekind! We appreciate her! Thank you Leslie Joann

We moved my mother into this facility about two months ago and she is thriving. She's fairly…read moreindependent so wasn't sure she wanted to move to such a facility, but we got a good vibe during our tour, thanks primarily to Lisa Koenig, Marketing Director. Lisa was well-informed, organized, extremely helpful, and full of joy! She ensured we saw a range of apartments and did an excellent job telling us about life at Oakmont. What I love about Oakmont is that my mom has eyes on her now, so I worry less about her day-to-day health and well-being (moving, eating, being safe) than I did when she lived at her previous apartment. She's made some friends already, attends mass, and is getting her hair done weekly. Thanks, Lisa, for making Oakmont so appealing! And to the rest of the staff there - all of them! - for being so warm and caring!