RealDry's website states they service all of Massachusetts and address both crawlspaces and…read morebasements, so I reached out via their website contact form about the wet crawlspace in my western massachusetts property, and included its address. I received an email response from owner Curt, "You are currently out of our service area. You can try XYZ Company". His email signature's phone number had a 617 area code (Boston) and my property is in western MA, so I wondered if my query had been inadvertently sent to a Boston-area office. The site listed a different phone number for western MA, so I called it. I asked the man who answered if they serviced my western massachusetts town, and he said, "are you that lady with the crawlspace? Yeah, we don't do crawlspaces, and I have alot of work." I said thank you, wished him a good day and hung up. So, while I'm disappointed I won't get to work with RealDry, as I thought they had the expertise I needed, I'm annoyed to be lied to by the owner TWICE - first about the company's service area via email, and a second time, after he revealed he'd lied about the service area when I called their office close to my property and then additionally told me the company doesn't work on crawlspaces even though they prominently list crawlspaces on their website's homepage. If you're too busy, or don't want to consider the job for some other reason, just say you're too busy from the get-go. Don't lie - and don't lie repeatedly. It informs others that you're dishonest. The recommended "XYX company" was more than happy to come out and see the wet crawlspace RealDry was too self-important to bother with.

Every once in a while you come by exceptional work…read more We have had issues with water pooling and some flooding in our home for some time. We tried everything. We have an internal sump and an external sump pit as we live "on" the Quabbin. We'd always sought to mitigate by backups and alarms, etc. but Steve brought a new perspective to the table. Keep it simple and direct. Change your pumps within a cadence. Steve COULD have sold me on a french drain around the interior of the basement, but instead was able to determine that one of the perimeter walls just need to connect to the drainage, and that the drainage itself needed to be altered. So, for a fair and very small fractio of the cost of a french drain, Steve was able to jackhammer part of the floor to determine the issue. there wasn't rock under the basement! With updating the flow of the rainwater from that side of the basement, Steve solved the issue. Steve is direct and to the point. He's not going to waste your time. He is an expert with not only a strong skill set and many years of experience, but an inherent understanding of how to approach the customer conversation. There is significant value, both tangible and intangible, in this. I will be working with Steve on any water issues in the future...though I don't expect any, and I can't recommend him and his team enough. Feel free to reach out to me if you have any questions. Thank you Steve and team.

I had a a very difficult time finding someone to help with a bulkhead/foundation issue in…read moreFramingham. Almost all the contractors you find will do either the foundation or the bulkhead but not both. Most of the bulkhead contractors had a waiting list into next spring. I was lucky to eventually find Bella Masonry. Adam was a huge help explaining what my issues were and was very responsive throughout the process. His crew did a great job replacing my bulkhead and sealing where the bulkhead met the foundation of the house. I'd highly recommend Bella Masonry.

I hadn't even hired Adam when he spent an hour on the phone giving me advice about how to deal with…read moremy ancient fieldstone foundation. I had spoken with several other masons but it was quite clear that Adam was at another level than they were in his comprehension of the issues I was having. What a confidence builder. Generous and wise, Adam is an unusually engaged craftsman. I will be calling him again.

I wish I had known more about ProTech Basement Solutions before giving them my money. This company…read moreactually charges $150 to do an estimate when no other similar companies I spoke to charge for this. I'm not sure why I even agreed to it but they said it was refundable if I chose them so I did it. Gill came out and spent maybe 20 minutes at my house and then he sent a very unclear and incorrect estimate to me a few days later. When I said that I did want to hire them to do the work but asked them to add one short clarifying statement to the contract, I literally never heard from them again!! The same person who had always emailed me back the same day has not even bothered to respond for weeks. So now I am out $150 and left feeling like the "estimate" they charged me for was a total scam and that they make money just doing these so-called estimates and never really even plan to do the work. What a waste of money and time...Hoping to save someone else from losing money.

From the owner: A healthy home begins with a dry foundation. Pro-Tech Waterproofing Solutions, Inc. is a family…read moreowned and operated business specializing in fixing water related problems -- cracked and leaking concrete, block, brick and stone foundations, wet, damp, moisture plagued and flooded basements caused by hydrostatic and surface water issues. We proudly serve the needs of homeowners and commercial businesses throughout Western Massachusetts and Northern Connecticut. We provide estimates and we GUARANTEE our work.

Worth every penny! We are completely happy with our sump pump, it has been working great and I love…read morethat you can see inside the basin to make sure it's working properly. Communication was great and I would definitely call again for any further waterproofing needs.

we had a great experience with this company. the communication was excellent. the work was quick…read moreand clean and the workers were kind, knowledgeable and professional. would highly recommend !

The Crack Team repaired a foundation crack in 2007 & the warranty for water leaking through the…read morerepair is lifetime and transferable. We purchased the house mid-2022, took photos & saw no deterioration of the repair. In December 2022, we noticed deterioration in the repair with leakage. I reached out to Mr. JM, sent before/photos, & his response was defensive and blamed settling and adverse soil conditions which he said voided the warranty. He states this without inspecting the repair. We learned that the owner of the franchise that repaired the cracked retired & Mr. JM took over the territory. We hired a structural engineer to look at the foundation and cracks and his report dispels the theory of settlement and adverse soil conditions is weak. Mr. JM called the engineer and tried to discredit his report. Although Mr. JM is now willing to honor the warranty, I want another firm to do the repair and Mr. JM to pay for it because after a series of e-mail conversations with him, he is a very rude person and frankly I do not trust that the repair would be to industry standard. I see other folks have had good service with this individual; however, that is not the case here. Caveat emptor! Mr. JM has given me 24 hours to accept his 'offer'. I told Mr. JM I wanted someone to evaluate the deteriorating repair before anything was done. So, I missed his self-imposed, unrealistic deadline. We had another firm evaluate the deteriorating repair and had them fix it for $750. Mr. JM said the value of the job is $550, so I asked him to reimburse me just $550. While I have remained civil during our communications, Mr. JM has responded with aggression, antagonism, and pettiness. I have also put in a complaint to BBB, yet not sure where that will go since Mr. JM is not a BBB business. The firm we hired to fix the repair is a BBB business.

these guys are crooks and the owner is a rude moron if you…read morelove your home and do not want to get ripped off, avoid the crack team by all means they do not honor their warranties , don't fall prey like we did years ago overpriced , and dishonest

Chris was awesome! He came out on a short notice! He came out just for a foundation inspection, we…read morealso wanted to get the well looked at. He made time, didn't pressure us into getting add ons, so he did foundation and well! Super knowledgeable and reassuring for first time home buyers! He even pointed us to a plumbing issue he noticed, as just a heads up! 10/10 recommend Chris! His pricing was very fair for his knowledge! Worth the money for him to come out!

From the owner: Cosmic Property Inspections is a trusted single inspector firm dedicated to providing comprehensive…read moreproperty inspection services. With a focus on attention to detail and professional expertise, we strive to ensure that you have all the necessary information to make informed decisions about your property. As a single inspector firm, we offer a personalized and hands-on approach. You can expect direct communication and individualized attention throughout the entire inspection process. We conduct thorough Inspections, carefully examining all aspects of your property, including structural integrity, electrical systems, plumbing, HVAC, and more. Our goal is to identify any potential issues and provide you with a clear understanding of your property's condition. After the inspection, we provide you with detailed reports that outline our findings. Our reports are easy to understand, featuring clear descriptions, supporting images, and recommendations for any necessary repairs or improvements. We prioritize excellent customer service and are readily available to address any questions or concerns you may have. Your satisfaction is our top priority, and we strive to ensure a smooth and stress-free experience. Whether you are buying or selling a property, Cosmic Property Inspections is here to assist you. Our comprehensive inspections and personalized service give you the confidence to make informed decisions.