More recent experience hasn't been that great, After the…read morelast repair, Agway discontinued my service contract saying that the (Falso) technician said that is failed inspection, I contacted the Falso technician and he said he Didn't know what they were talking about but he would look into it and get back to me but he never did :-( My hot water water heater stopped working the other week, Falso sent a technician down & charged $100 to tell me that it is indeed broken, he didn't really inspect it or give me any advice as far as the ventilation or the current set up he just said that it's broken and if I give him another $1100 he will have it fixed I called Home Depot and got a real inspection done, found out that ventilation did need to be upgraded and they sold me a similar water heater that the Falso technician recommended, for $600 (plus the cost of installation)

I was told my air conditioner had a refrigerant leak and was quoted approximately $12,000 to…read morereplace the entire system. I instead sought a second opinion. Another HVAC company repaired the leak and restored the system to proper operation for $1,404, eliminating the need for replacement. My experience appears to be consistent with that of another customer. In a Yelp review dated May 13, 2026, Terrence D. of North Syracuse described a nearly identical experience involving the same Falso Service Experts representative, A.J. Martino: "Routine maintenance check gone bad. Was told I had a leak in my AC... quoted $10,000 to diagnose, not even counting a repair. $12,000 to put in a new unit. Mr. Martino is all about install and sales, not repairing a unit for a loyal customer. Another company came in and repaired the unit... Total charge $2,000." While I understand that repair estimates can legitimately differ between contractors, these repeated incidents suggest a pattern of using routine maintenance appointments to steer customers toward costly repairs or complete system replacements rather than reasonable repairs. The striking similarities between my experience and that of another customer raise additional concerns.

I hired Angelo Chiodo to check my air conditioning unit today. I had a young technician named…read moreMakyah come to check over the outside & indoor unit. He was very knowledgeable, answered all my questions, was very respectable & informed me to keep track on replacing my filters on my calendar. It definitely made sense for my filter was way to clogged to be doing it's work like it should. It now is on my calendar every 3 months to remind me. I have never been disappointed in having Angelo Chiodo for many years. When I called the clerk on the phone was quick to set up my appointment also. They are very trustworthy at a very fair price as well. My sincere thanks!!!

If you have a boiler furnace, do NOT hire Angelo Chiodo to do any work on it. They do not appear to…read morehave expertise with boilers. I had them do yearly servicing on the boiler for the last three years and then had them repair it in February - March 2026 when there was a problem with very low heat. The problem was not correctly addressed. At no time did they check to determine that most of the water had drained out of the boiler. They said I needed a new aquastat and replaced it but set it to 200 degrees (about 40 degrees higher than needed). When I had a technician from a company that knows how to service boilers look at it, the inside was very dirty (had not been getting regular cleaning, although I had paid for maintenance each fall). He discovered that the water had drained out, that it needed flushing, and has repaired the boiler.

They don't let you cancel your membership with them, even if you sell your house. Do not sign up of…read morea membership

Very upsetting with the quality of service over and over. They dont meet the scheduled service…read moretimes set up. They techs are not through in their assessment of the problem and the repair stated was completed only to find it was not and had to call back and have it serviced again. Needed a part and urgency is not in their vocabulary.

Great service, knowledgeable and professional! I needed my main water value repaired and a…read moresecondary shut off valve installed. Arrived promptly, explained what they were doing, spoke to the water dept employee who came out to shut my water off--and then made sure everything was working properly once it was turned back on. I could not ask for anything more! I highly recommend. I also thought for the work that was completed, the cost of repair was fair. Would definitely recommend Fonseca and Griffin!

Excellent customer service! Had them install gas line in our kitchen. Owner super helpful after I…read morehad called them because appliance installer said gas line needed to be moved because he couldn't push stove back as it was hitting the back stove leg. Owner came and turned out it just needed to be pushed back more, but he would have moved if needed. I definitely recommend them as they're affordable, friendly and easy to schedule quotes and work with.

Mike came to repair our dead furnace today. We were totally impressed with his professionalism and…read moretechnical skill. He investigated our problem like Sherlock Holmes and discovered a very unusual issue that involved our electrical system. I cannot say how beyond satisfied we are with Murray's.

Doing business with Murray's for years. They've done work for me, my parents and my daughter. Last…read morenight my A/C quit. Called Murray's Saturday at 7am, they were here within 45 minutes. Diagnosed the problem and repaired it all within 1 hour. These days it's hard to find a business that's responsive and efficient with good customer service. As always I'll remain a loyal customer.

Worked with me to find the right and affordable solution, did the work right on the first try after…read moreshowing up quickly

This is a horrific company. I had used them for several years and never had any problems, they were…read morequite good. Now I have no idea what happened ,perhaps a change in ownership? Management? Horrible, horrible experience with these people. Read all the reviews you will find a common thread. There are other plumbers in the area who will gladly do the work. They advertise 24/7, I had called at 3 o'clock in the afternoon hoping I would be able to find someone to fix my sump pump. The person who answered the phone said someone would get back to me within the hour. I waited until 800 pm and called with no answer. They never had the decency to contact me to say they were not able to do the work.. I called one their competitors and within minutes someone called me back and we scheduled an appointment. Look around you will be sorry if you are fooled by this company. They should be fined for false advertising.

Carol C. After talking with a myriad of providers, we chose…read moreCooney Heating and Air Conditioning. They installed a Lennox furnace and air conditioning unit. We were extremely impressed with them. They came with a great team for the install. Also, their sales representative, Rhonda, was more knowledgeable than any other individual that we spoke with regarding this major purchase.

I just wanted to share a recent horrendous experience that I had with Cooney Air Conditioning &…read moreHeating of Syracuse. Cooney installed a $11K combi bolier/h2o heater for me 5+/- years ago. First Cooney is no longer Cooney. They were bought out by John Betlem Heating & Cooling based out of Rochester. They are still going by Cooney locally when you call the local number, which in my opinion is false advertising. You only find out that you're dealing with Betlem when they try to sell you a yearly maintenance service plan. With that said, here's what happened. Last Tuesday I woke up to no heat on my 2nd floor. I called Cooney for a service call. After leaving a message, I get a return call about 2 hrs later. The Betlem rep tells me that they can't service me until Monday, a week later. I said again, "I have no heat". They replied sorry, that's the best that we can do unless you buy the "yearly maintenance plan" and then we can schedule you sooner. I asked them to send me the information so I can review it. After reviewing I called back, spoke with a different rep ready to purchase the " $184 plan" and asked, now that I'm buying the plan when will you be out. There reply was, next Monday. What a scam. The old Cooney was first rate. When I had emergency issues in the past they were at my house within several hours or by days end. The way that it should be in an emergency situation. Luckily, I'm knowledgeable about a lot of things and after 2 days of "troubleshooting" I figured out the issue by myself. I will be looking for a new company who can meet my needs. I warn everyone out there. Do not do business with Cooney/Betlem. The old Cooney was a small local business who built a great business on customer satisfaction and great work performed with pride. Betlem is a large business not geared to personal service and they just don't give it $hit. All they care about is making money.

I do not recommend this company. They told me they'd install a tankless water heater for me. They…read moreeven had a plumber come out to the house and do an estimate. Based on that, I purchased the tankless water heater for $1500. Then three weeks later, they hadn't contacted me, I had to call them and find out what was going on. Their owner decided they WOULDN'T install it! They are horrible at communication and they go back on their word.

Same day service (5-hour response) to replace a failed PRV that resulted in whole house no water…read more Fair price. Professional. Rose (office) and Jaimie (plumber) exceeded my expectations. Definite 5-star service, and I'll use Peterson again without hesitation if/when a future plumbing issue arises.

Had a leak in my basement and called Mark at 7:15am. He said he would be there in 10 min and 8 min…read morelater he was here! He took care of the problem quickly and efficiently- no problems. Fair price and quality work. He is going to do another job for us soon and we are happy to have his help and wisdom. Solid and reliable. Trustworthy and thoughtful. Highly recommend!

HE SUCKS! He is the…read morerudest man I have ever met and terrible customer service! I will never, ever use him again or recommend him to anyone!

I had a new furnace installed last year, by Hummingbird heating and plumbing, very satisfied. I…read morewanted to change the filter and was unable to remove it. Called, set up an appointment and the service repairman came . His name was Dean. He called before he was to arrive, he knew exactly how to fix the issue. He gave me a hint on removing the filter. Told me to make rabbit ears on the filter with duck tape. That way I can pull the filter out. I told him I was disappointed the installers did not show me how to remove the filter. After all, I really was not thrilled that I had to have a service call. The best part of this review is that there wasn't any charge, he gave me a pound of hummingbird coffee , a fabulous tip on removing the filter and we shook hands. Very thankful for the rabbit ear tip, everyone should learn this! Very pleased with Hummingbird, the service repairman Dean and my pound of coffee. But the best part... no charge. THANK YOU HUMMINGBIRD! Thank you Sheila Marsh

i would be happy to review however they cancelled appointments twice so iI never had a chance…read more Once because of illness which is understandable. the next because they had a "big job"! they wanted to reschedule...... they lost me as a customer! Do not rely on this company!