Update: Brian says there was no intended "bait/switch", just a misstatement of the cost by the tech and offered an apology for the misunderstanding. He offered a discount and also waved the 3.5% surcharge for paying by credit card. Case closed. read more

I had an air conditioner installed by two super guys from Spencer's. The service was excellent and the employees were fabulous!! They were very polite and work very fast. My unit looks ands feels Amazing. I can't say enough about the kindness I felt from the employees. If your looking for heating and air you definitely should try them. read more

I recently was approved for a cooling benefit from HEAP meaning they would provide me (a disabled senior) with an air conditioner. They chose Spencer to install it. AWFUL!!!!! First i was contacted by a woman who worked there who clearly had no idea what she was doing. She kept asking me for measurements and what type of AC i needed. I informed her that she was advised by HEAP what type of AC it was and that i couldn't give her measurements. She then told me she had a technician 'on the way' to my house. i told her that was not going to happen as i was at a medical appt. i didn't hear from them for another 2 weeks when she called me again to ask for measurements and this time...Pictures. I asked the property manager to call her and she made it clear that they had this information as they had installed AC's in over a dozen apartments in this building and they were all the same. And to please stop calling her tenants as they are all seniors and disabled and unable to provide the information. 2 weeks later i got the same call again. OMG!!!!! i informed her again that they had this information. That they just installed an AC in an apt on the floor below me (i saw them there) and they had the information. She blatantly told me that i was wrong, that they had never been to my building and she was going to call the owner. a week later the same woman called me again and said that they were going to be there later that week and that they didn't know they had been at my building and neither did the owner. OK if that's true that is concerning!!!!! The two young men who showed up to install the AC were clearly new. They put together the face of the AC backwards and had to call the office to find out how to take it apart. :( They forgot to put the foam around it before installing :( Couldn't figure out how to get the plate off of the sleeve to install the AC and i had to call maintenance. :( UGH!!! I understand this was a HEAP installation, but they still got paid for it. And I am just as important as a customer as someone who pulled out their credit card. VERY VERY DISAPPOINTED. read more

Spencer Heating and Air. can and looking at my furnace, my heat kept going out and I had no heat. i did need a new furnace. i could not believe how soon I had my new furnace. they were great , friendly, professional, very clean. and it was quick. The office , when I was on the phone scheduling was the Nicest Lady Ever, my repair guy as well. I highly recommend read more

I have a medical condition where a A/C is required. The Tech installed it incorrectly. When they came back to correct the issue he drops it out the window... They agreed to replace it. That was 26 weeks... I ended up needing emergency medical services last night after numerous request were ignored by owner to please install for 2 weeks. These heat waves can cause me serious damage or death. They receive a contract from the county for Senior and disabled to install theses brand new units for medical reasons. Help! read more

I have used them twice and will continue to use them. Both technicians showed up on time, were honest, very knowledgeable and friendly. I was even contacted on a weekend to confirm I had gotten on their schedule. As a contractor myself I would recommend them read more

Professional, always on time, Tech knows his repairs. Best company for heating and cooling. I have a clean and tune up on my furnace every year I suggest everyone do this to keep your furnace working properly. BEST COMPANY IN CENTRAL NEW YORK! They are very pleasant to work with. The woman in the office is so nice to speak with. I highly recommend this company for your heating and cooling needs. read more

Our A/C went out so we had Spencer Air come out to give us a price to replace. They were 700.00 less than the other quote we received. They were also highly recommended by family friends who had been using them 15+ years. We were on the fence about repairing or replacing so I let them know we were thinking about what to do. They put no pressure on us whatsoever. On a Thursday evening at 6:30, we decided to couldn't stand the heat any longer. I called Spencer's emergency number and asked if we could have a new system put in the next morning. The person on call was an actual employee and not an answering service. He said he believed they were booked but he would call his boss and let me know within a few minutes. He called back and said, "we will be at your house at 9:00 in the morning." The technician that came out was outstanding and we are now living in cool comfort. In today's day and age, companies like Spencer's are few and far between. read more

Bottom Line Up Front: Shoddy workmanship, lack of integrity, terrible customer service, and complete lack of responsibility or accountability for any of it on the part of this company. Do business with them at your own risk. We purchased both a heating and air conditioning unit in 2015 from Spencer Heating and Air. Shortly after the heater was installed we started hearing a loud, banging noise every time the unit would shut off. My wife reported the issue to Brian, the owner. He downplayed it, saying it was normal and alluded that perhaps it was an issue with our vents. Funny that our prior unit never made a noise like this. One three separate occasions, different contractors heard the noise and immediately stated we should have the heater checked. Each time we questioned the noise, Brian or one of his techs said the heater was fine. In March 2018 our basement flooded when tubing from the unit clogged. We paid Spencer $588 to repair the condenser pump and replace the tubing. The $588 covered the cost of the repairs, as well as a prepaid 1-year maintenance plan (which covered spring and fall cleanings/check-ups for the a/c and heater, as well as any emergency visits). The spring maintenance was never performed. When Spencer called to schedule fall maintenance on the heater, we asked if the spring maintenance on the A/C unit could be performed in the same visit. They refused and said spring maintenance would need to wait until spring of 2019. In other words, they just decided to blow off their contractual obligation. Fall maintenance was scheduled for Oct 16th. During the call, my wife confirmed that the check-up/cleaning was included in the pre-paid maintenance plan and was told it was. On the afternoon of September 25th at 3:00 pm, my wife received a call stating that a technician was in the area and could be at our home in 10 minutes to perform the fall maintenance. She said yes. The tech was in our basement for whopping 7 minutes before he walked upstairs and went to his truck to get new filters. He installed new filters and handed my wife a bill for $86.97...for filters that can be bought for $22 on Amazon. Without disclosing ahead of time that the cost of the filters was not included in the service contract. Fine...the cost isn't included, but $86.97? When my wife complained, the tech got pissy and went downstairs and took the filters out and put the dirty ones back in. Three days after fall the comprehensive 7-minute fall "maintenance" visit, our basement flooded again because of the heating unit. My wife took pictures and texted Brian the owner and got no response. She called a different heating and air conditioning company that is actually competent and responsive. The new company found that the condenser pump was broken (and probably had been for a while based on build up). Several feet of tubing was clogged - literally black. They confirmed that tubing was not fully replaced in March as it should have been by Spencer. Last they found a broken trap that had been patched back together with silicon glue in multiple places and that was being held together with zip ties (I can only guess left over from the quality repair job they did in March). The tech said these things should not have been missed if the unit had been properly inspected three days earlier. My wife called and texted Spencer Heating and Air multiple times. Brian refused to respond to texts or return phone calls for more more than two weeks. We requested a refund for the "repairs" that were supposedly done in March, and got blown off. We filed a Better Business Bureau Complaint and at this point would be happy getting the bogus service contract refunded. No response from him. And lest you think this is a one-off, it's not. You can read about someone else's experience with Spencer here: https://www.bbb.org/us/ny/syracuse/profile/heating-contractors/spencer-heating-air-0041-57100823/complaints Bottom Line: If you work with this company, just hope everything is perfect. Because if something goes wrong, Spencer is going to leave you hanging in the wind. read more