We didn't have to wait long at all after our toddler accidentally locked us out on Labor Day Weekend. While we were charged slightly extra for the holiday and weren't told about it ahead of time, I do understand. The guy who helped us was professional, chatty and got us back inside in no time. read more

Today was a crazy day, devastating news and just one of those days that gets worse and worse, evidently. Thought it was over, but lo' and behold, I went to get my purse out of my interior closet door (which I keep locked) for my heart pills, and realized that the keys to my closet were in my purse! I start to panic. I called Prime Locksmith, which their other locksmith company is mobil express locksmith, and Mike came out immediately, within 30-40 minutes, and opened my door within about 10 minutes or so; he said my lock was a bit harder than most, but it's probably because my husband was trying to break into it before we decided to call a locksmith! But, please allow me to explain something - when I googled locksmiths in Parker, all these other places come up first, as ads. Well, I have never had to call a locksmith before so I didn't understand the process. I called the first number because it said "$15 dollar service call, 15 min response time guarantee 24/7, blah blah. I call the number, a super grumpy foreign woman answers "locksmith", and I proceed to ask, "What company did I call?" And she nearly murders me by the tone in her voice, but I proceed because I'm really needing my blood thinners and other things in my purse. Evidently, she then farms out my phone number and I start receiving calls from a ton of men who barely spoke english saying to me, "You need unlock?" I'm like, WHAT??! It was just weird. When one called who did speak english I asked how much and he said "well, we won't know until we see your house," swear, that's what he said. I said, "See my house...what does that mean?" Then he said, "I mean we have to see what kind of lock you have.." I explained it's just a cheap simple interior door lock - he wouldn't quote me a flat price. That's when I hung-up and called this company. I explained my situation and that it was an interior door lock, and they quickly and easily quoted me a flat fee of $85 - to boot, Mike made me 2 extra keys and said they were on the house! Oh, and, my door handle was loose, when he was done, he said "If you have a screwdriver, I can tighten this for you," and he did! He went above and beyond! They saved the day for me, and I would use them again and again (hopefully though, I won't need to!) I highly recommend them!! -Tana Corporon read more

Just moved into a new place and I wanted all the outside doors to have the same key. The previous owners did not leave keys for one of the doors but Mike was able to find a solution. Finished the work extremely quickly as well. I would highly recommend using this company for any work that requires a locksmith. read more

I woke up to an entry door that refused to open. Mike was very responsive and resolved this issue faster than I expected. I feel very confident highly recommending this company to anyone in need of a locksmith -- especially, when dealing with an emergency situation! read more

Fantastic service, very friendly and helpful with discussing options. Definitely recommended!

I needed a new key made for a sliding glass door. The door still locked from the inside but we had lost all the keys. The Prime Locksmith guy came out and made a new key. It turned in the lock but that's all it did. Just went round and round without doing anything. He didn't attempt to take the lock apart to troubleshoot and just blamed it on being "a Pella style" door and said they were lots of trouble. Charged me the full price for the service call and making one new key, even though he didn't leave it in working condition. I called Champion, who made the doors. They gave me a new cylinder for the lock (for free!) and me it was easy to change. It was a little tricky lining everything back up when I put it back together but it only took me about 15 minutes start to finish. Now I have a working door lock with three keys! Prime Locksmith was a total waste of almost $100. And now I need to write a great review for Champion. read more