Called customer service, the new owner answered within 2 rings! Impressive! Was very nice, as…read morewell as patient when I wanted a comprehensive explanation of insurance options! It's always challenging when a business has a new owner, however, I feel REALLY confident that they care about the customers! More businesses need owners like this!

From the owner: At BurlingtonNC Storage & Parking, we go beyond just providing space—we offer a seamless and secure…read morestorage experience tailored to your needs. Our facility stands out with spacious, well-lit lots designed for easy access, making it simple to store and retrieve your belongings, RVs, boats, or vehicles. We prioritize security with 24/7 surveillance, gated access, and a commitment to keeping your items safe. Plus, our customer-first approach means flexible rental options, competitive pricing, and exceptional service. Whether you need short-term parking or long-term storage, we’re here to make the process smooth and stress-free!

Loved the location of the storage garage since I'm a student at Elon! The unit was a perfect size…read morefor me and my friend to fit two tvs, storage bins, and a couch. It was so handy to store winter things over the summer so that traveling could be much easier and more convenient. Also, the move out process was so simple and took minutes to complete without any additional charges.

From the owner: At 10 Federal Storage, we believe everyone deserves exceptional self storage in Gibsonville. We…read moreunderstand the significance of taking the utmost care of your belongings. That's why we provide a wide range of tailored amenities and services to ensure your peace of mind. Our storage units in Gibsonville are convenient and highly secure, offering the ideal storage solution. 10 Federal Storage is committed to delivering spotless, move-in-ready units and unparalleled customer service as a locally owned and operated storage facility. We take pride in offering a seamless storage experience that surpasses your expectations. For assistance, call us during our Customer Support Hours: Mon-Fri: 8am-6pm, Sat: 10am-4pm, Sun: 10am-4pm, EST.

Under new management, highly don't recommend. Better not leave your card on file or they will…read morecharge it without your authorization.

Stellar service all around. Rick and Sharon were wonderful to work with in person and via email to…read moreget space for our family to store our belongings between homes when our original move timeline didn't go as planned. Use of the truck for move-in was another amazing bonus and help that was much appreciated. Units were clean and easy to access at an extremely reasonable price. The process could not have been easier for us. I would enthusiastically recommend this location to anyone needing to store their belongings!

I've used it for three years while son-in-law was in college. Safe and clean. Be careful how you…read morerent it because the price can go up once or twice a year if you're not careful.

I've been using this storage facility for almost a year, and aside from the initial online sign‑up,…read moremy interactions with the management team--specifically Chelsea and her supervisor Terrence--have been very disappointing. Based on my experience, I would not recommend this location. Their approach to customer service and retention feels dismissive and unprofessional. Rates seem to increase arbitrarily, and there is no willingness to work with customers, even when the facility is not at full occupancy. It's frustrating to see a business risk losing a long‑term customer over a small amount, especially when maintaining relationships should be a priority. The staff has consistently come across as rude and unhelpful. While the building is climate‑controlled, it's far from high‑end. The carts are broken, the units are dark with no lighting, and overall, the facility lacks attention to customer experience. In short, the service and management have made this a disappointing place to store my belongings. After making a complaint to the district manager, it is evident that the rates are more important that customers and I will be removing my items asap. Seems like such a small thing to lose a customer over but in the end, it is all about perception and mine is that we are not valued.

I really like this facility. It's always well kept, clean, secure, no issues at all in that regard…read more There's two things I would recommend however. 1. I would recommend accessible bathrooms (if they're here there's nothing that's clearly labeled so that I've seen it - I've been here probably 100 times since 2024). 2. I would recommend adjusting the passcode so that instead of having to put in eight numbers and two special characters every time (every single time I walk in and out, I have to re-input my long passcode).. and I totally understand why the doors are closed so quickly but that becomes pretty tedious and annoying after 4 or 5 trips into the facility. I would suggest making an adjustment within the technology so that somehow an individual has maybe an hour of time, (or some amount of established window of time) that they can punch in possibly their own special (personal) pin like a 1234 (for example) over the next hour and that's affiliated with my account so I can access the entry easier. All I'm saying is at the end of the day punching in 2 special characters and eight numbers when the doors are only open for (maybe) 20 seconds (I timed it and it said 16 seconds but I'm thinking that's probably not accurate) or so, it's kind of annoying. But that's the only 2 critiques I've got, I definitely wouldn't go anywhere else for storage needs. I would be fully remiss not to mention (and I wish I knew her name off the top of my head) but the lady who manages this facility in Burlington, she's fantastic, I've been a customer for over a year and anytime I've spoken with her, she's always been super helpful kind/welcoming, I literally have no complaints there. She clearly cares about her role and this facility and that shines through very well, so great job! She's a womenfolk representative for extraspace storage, both as an employee and a representative for your brand.

Becky was very nice, understanding, and accommodating! I had gotten my storage unit online, but…read moredidn't realize it was on the second floor, and I had to use the elevator to get to it. After being stuck in many elevators, Becky assisted me in getting a ground floor storage unit. The facility is very clean and inviting. if you're in need of a rental, look no forward! Becky will help you with all of your needs!