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    Primos Exxon Shop

    3.0 (1 review)

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    3 months ago

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    WallyPark

    WallyPark

    (252 reviews)

    Upon arriving to pick up our vehicle after 3 day stay we found that a section of the fence…read moresurrounding the East lot had fallen on to our vehicle as well as the vehicle next to us. We spoke to mgr. on duty and filed a claim. We also took several pictures. The response from a claim company in California, Maarco & Associates denied our claim. They stated that "you parked and locked your own auto at the facility and, therefore, were in full control and possession of the vehicle." also "Per the posted sign and contract all patrons park and utilize the premises at their own risk." Wally park assumes no responsibility. They went on to say "the evidence shows that the damage your auto sustained resulted when an uncommon and extremely strong gust of wind impelled the fence against the hood of your Traverse." When we spoke with the mgr. , she stated there was no bad weather April 2-5 furthermore, in checking the Philadelphia local ABC stations weather for that weekend, it stated the same. Other than some rain, no major weather. We have used them several times. NEVER AGAIN!

    We have been loyal customers of Wally Park since it opened. Unfortunately, after our most recent…read moreexperience, we will no longer be using your services. We booked in advance and clearly stated our estimated return time as 6:30 PM. Due to an airline delay beyond our control, we didn't arrive until 8:30 PM -- just two hours later. Despite this, we were charged an additional $15. When we contacted customer service, we were told there is only a 15-minute grace period. We find this policy unreasonable, especially given how common travel delays are. For future customers, our strong suggestion is to pad your estimated return time by at least six hours to avoid unexpected fees. Wally Park has lost our business. We hope this feedback prompts you to reconsider your grace period policy for delayed travelers.

    Primos Exxon Shop - servicestations - Updated May 2026

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