Never had a problem for over 10+ years. This the only cleaner I use. The turnaround for my clothes…read morequick and fast.

Don't waste your time. They will start out doing a decent job and then you'll begin to notice that…read morea few items weren't cleaned or were [somehow] partially cleaned. Customer service is poor! It's hit or miss with this cleaners. Sometimes my clothes SEEM cleaned and others times, it's is clear they simply pressed them without cleaning. Pressing is also hit or miss. When a redo is requested, the garment returns looking as if nothing was done. And, the clothes never smell "clean." They either don't have a smell or a slight scent of a cleaner used to mask an uncleaned garment.

I don't know about you, but I've heard horror stories about dry cleaners.... this is NOT one of…read morethem. I've been coming to Regency Cleaners for years, also know as $1.95 Cleaners. Any garment dry cleaned and pressed for $1.95! If you get a coupon from your Kroger receipt or Val-Pak, it's $1.75 per garment! I've been to dry cleaners that charge triple that amount! Any size comforter is $20! Not bad!! In by 10, out by 5! You can't beat that! You pre-pay, so pick up is a breeze. So how's the service and quality you may ask... I've always been im-"pressed"... service with a smile and fresh duds! Regency is just the ticket for your clothing needs, and with prices that won't take you to the cleaners. Now to air the dirty laundry... Minus one star for the place being untidy... they clean your clothes, now they just need to give the shop a spruce!

I'm going to give 5 stars for the friendliness. Just dropped my cloths. Hoping the first impression…read moreis an accurate reflection of the quality of work they will do on my cloths. Fingers crossed!

Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

Phenomenal quality of services, as well as courteous and professional customer service…read more What else should one look for in a local shop with expert alterations, pressing, cleaning; all done at a more than fair, incredible price & value, delivered with a rare for today politeness? I can work around their limited hours and it's worth it.

Great service and attention to detail. Super fair prices. Kind owners. I've been to lots of dry…read morecleaners and this was one of the best. Next time I'm in RVA, I'll bring my delicate and dry clean items only here. Support small businesses they often have incredible service.

I love this dry cleaners. Reliable. Good quality work. Top notch. For me it's the only cleaners…read moreI'll be going to.

A very courteous owner and a nice pressed shirt at a fair price makes Sandston Cleaners a good…read moredeal. Only minor drawback is they are only open MWF and Saturday morning. Not a big deal really.

Is it weird to have a favorite dry cleaner? Because I certainly do. Me and my husband have been…read morecoming here for almost 5 years. These people are the best, Joseline the young lady that works there is so sweet. Their prices are amazing and my clothes always looks like new when I pick it up.

Had my big, fat, puffy to-big-for-the-wash comforter cleaned here. Took it in on a Saturday…read moremorning. On the following Thursday it was ready for pick up. The fresh comforter was draped over a hefty hanger, enveloped in plastic ready to go to who knows where for the summer, cause it takes up too much space to hang in a closet. Great job on their end, the rest is on me...

I took two dress jackets in to have the buttons on jacket A moved to Jacket B (and had no use for…read moreJacket B buttons removed). I paid $50 for this which I deemed to be a fair price. When I got home with the jackets, I saw that they had done the opposite; put buttons from Jacket B on Jacket A. I promptly returned to the cleaners and approached the lady who had helped me originally and had done the work (and made the mistake). All I asked was for her to make it right. Fortunately she had kept the buttons from Jacket A. I requested that she put the buttons on the jacket as I requested. She proceeded to tell me that I would have to pay another $50 to fix the mistake. I told her that I didn't feel I needed to pay double to correct her mistake. She tried to lower the fee (as a courtesy) to $25. I told her that I paid $50 to do a job and that she didn't do as I asked and I didn't think it was fair that I would have to pay another charge to do what was asked in the first place. Based on this, I will not return to use their services and am now out $50

Highly recommended- I have been going here for almost 10 years now, bringing both men's and women's…read moredry cleaning, drapes (even a shag rug which they did an awesome job on) and other items that needed mending/alterations. The ladies here are very skilled seamstresses as well, and have taken in suits, altered hems, replaced zippers, you name it. All of my shirts and pants are skillfully cleaned and pressed to my request, and I've never had an issue. Very friendly and helpful staff, reasonable rates. Love to support a local business like this, and hope others do as well! One time I noticed that I had brought in a shirt that was missing a button, and they had fixed it without even mentioning it to me. Great service!

One of the best community dry cleaners. Daisy not only goes out of her way to help her customers…read moreshe also has a profesional and warming demeanor. When I moved to Richmond from Atlanta she tailored several suits for me and even did the alternations to my wedding tux. Overall Daisy has great service and she builds relationships which is very rare with any busy today.

Daisy is one of the best human beings you will come across! Will treat you as a VIP customer as…read moresoon as you walk n the door. Even though there are closer dry cleaners, I go out of my way to see Miss Daisy because I enjoy my experience there.