Don't waste your time. They will start out doing a decent job and then you'll begin to notice that…read morea few items weren't cleaned or were [somehow] partially cleaned. Customer service is poor! It's hit or miss with this cleaners. Sometimes my clothes SEEM cleaned and others times, it's is clear they simply pressed them without cleaning. Pressing is also hit or miss. When a redo is requested, the garment returns looking as if nothing was done. And, the clothes never smell "clean." They either don't have a smell or a slight scent of a cleaner used to mask an uncleaned garment.

Gives us a great deal and fixed my work jacket. The inside lining was longer than the outside…read morematerial..

I don't know about you, but I've heard horror stories about dry cleaners.... this is NOT one of…read morethem. I've been coming to Regency Cleaners for years, also know as $1.95 Cleaners. Any garment dry cleaned and pressed for $1.95! If you get a coupon from your Kroger receipt or Val-Pak, it's $1.75 per garment! I've been to dry cleaners that charge triple that amount! Any size comforter is $20! Not bad!! In by 10, out by 5! You can't beat that! You pre-pay, so pick up is a breeze. So how's the service and quality you may ask... I've always been im-"pressed"... service with a smile and fresh duds! Regency is just the ticket for your clothing needs, and with prices that won't take you to the cleaners. Now to air the dirty laundry... Minus one star for the place being untidy... they clean your clothes, now they just need to give the shop a spruce!

I'm going to give 5 stars for the friendliness. Just dropped my cloths. Hoping the first impression…read moreis an accurate reflection of the quality of work they will do on my cloths. Fingers crossed!

Got a bridesmaid dress altered here. Straps were altered unevenly. When I picked up the dress, I…read moreasked if I could try it on to make sure it fit correctly. Owner became offended and told me that customers never ask to try their clothes on. There was also a stain that was not there beforehand and she insisted that it was stained when I dropped it off. Honestly I'd probably go somewhere else for alterations.

Earlier this month, I had 5 pairs of pants hemmed. When I tried them on at home (after the…read morealterations), all five pairs of pants were too long and were dragging on the ground. I wore them with the exact shoes they were measured with and I did not wash or wear any of the pants. I brought all five pants back in the store and spoke with the owner directly, telling her that all five pants were too long and they were dragging on the ground. I asked if I could try them on and show her. She said that if the pants were too long, then it must be because I wanted them to be long. I said, "No, you have hemmed many of my pants and you know I do not like them that long." I asked again if I could try them on and show her. She said "No, it doesn't matter. I don't make mistakes. YOU must be the problem." She refused to even look at the pants, so I left. BEWARE! I have taken my alterations to Shockoe Bottom Cleaners with a total of ~15 pairs of pants to be hemmed over the past 18 months. I chose them because they are close to work. I have never had a problem with them prior to this week - they are usually very nice, as I am a regular. I feel a true measure of a store's integrity is how they view customer service and if/how they try to please their customer. I am a regular (they know me by face) and they still refused to treat me with respect. It is a shame because now they have lost me as a customer. (I cannot speak on behalf of their dry cleaning services, although they seem reliable.)

Is it weird to have a favorite dry cleaner? Because I certainly do. Me and my husband have been…read morecoming here for almost 5 years. These people are the best, Joseline the young lady that works there is so sweet. Their prices are amazing and my clothes always looks like new when I pick it up.

Had my big, fat, puffy to-big-for-the-wash comforter cleaned here. Took it in on a Saturday…read moremorning. On the following Thursday it was ready for pick up. The fresh comforter was draped over a hefty hanger, enveloped in plastic ready to go to who knows where for the summer, cause it takes up too much space to hang in a closet. Great job on their end, the rest is on me...

I was staying in town and my hotel did not offer laundry facilities. Moizelles wash and fold…read moreservices were convenient! I dropped off a bag of laundry when they opened at 8am and it was ready for pick up by 2pm. It did cost about $22 for a load, but it was convenient for travel. Friendly and fast.

If you want to drop off laundry and pick it up in a timely manner for a reasonable price go to…read moreMoizelles. I have a massive comforter that I couldn't wash on my own, and some linens backing the laundry up. My husband found this place and I have been pleased each time with the result after sending our linens in. I have even considered just dropping off all of my laundry because it is so reliable. I researched other cleaners and also those app services. You know what you're getting when you go to Mouzelles. Experience and quality. It's also a historic Black owned business that's been around, I think, 100 years. I am very happy to be supporting this Richmond institution.

Harbour Cleaners did such a great job with the tuxedo alternations for my wedding. My tuxedo came…read moreout looking immaculate! Harbour Cleaners was reasonably priced and had a quick turnaround. I would highly recommend if looking for a place to get alternations done.

I just picked up my wool coat. It was missing the belt and the guy said it never came in. Not true…read more I always keep it in the loops. I checked my car and the closet and it isn't there. He didn't even try to look for it. It also had decorative straps and buckles, which I knew I had to either get rid of or replace. They weren't on there at all and he said they never were on there. I sew and you could see some of the threads. I prepaid $25 and I will never go back.

This place is for rich people. It cost me $58 for 3 non formal dresses. Let me know if there are…read moreany other affordable alternative dry cleaners

A very pleasant couple owns this business. They have cleaned my daughter's and my…read moredaughters-in-law's wedding dresses and boxed them beautifully. I have had upholstery repaired, clothing altered, and dozens of articles of clothing and drapes cleaned with great success. I drive a little farther than the nearest cleaners to give my business to VIP Cleaners.

We have used this cleaners and alterations service for four years and the ladies there are…read morefantastic. They are so kind and helpful and things are always done well and on time. Highly recommend.

I would give this business a half star if possible. I dropped off a bridesmaids dress to be dry…read morecleaned on a Monday and was told it would be ready by Friday. On Friday when I went to pick it up, somehow it had mistakenly been placed with clothes to be altered. So it had been sitting there all week and wasn't cleaned. They then said it would be sent out to be cleaned. When I returned for a second time to pick up the dress after it supposedly was dry cleaned there were still odors present. I won't return back to this establishment.