Second time with Princess, and certainly not our last... 7 days on Regal Princess cruising to Princess Cay, San Juan, and St. Maarten. PCL continues to be the "Subaru of the Seas"... You get an elevated experience without the elevated cost(s) like Royal Caribbean, Norwegian, Celebrity, Virgin, etc. What PCL lacks in on-board entertainment (i.e. water slides, roller coasters, games, and entertainment), they make up for in quality, customer service, and a luxury experience... If you're looking for a party cruise, PCL is not it. Albeit if you want peace/quiet, fine dining, and a laid back atmosphere, PCL is the way to go. Princess very much has a distinct clientele and it's geared toward the older audience... I jokingly call it the "AARP Club Cruise Line", but the guests are overall friendly, respectful, and professional (you have exactly a 99.99% chance of *not* being jumped at sea or dragged into a bar fight because the riff raff had one too many on the pool deck during a sea day). The ships have a very vintage look and are not huge, but "big enough" and offer high-end amenities. You can be as busy or as slow as you want to be and PCL has options for both. Overall for the price and quality, PCL is arguably our favorite cruise line... We've cruised extensively with Royal Caribbean, but Princess has made it very hard to go back. read more

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We went on an 8-night Princess Regal Caribbean Cruise from April 3-11, and it is NOT something we would recommend or do again. Overall, it was understaffed, lacked basic amenities, including long lines for literally everything, and had cheap-feeling nickle-and-diming/upselling that made for a very poor and unrelaxing vacation. Read on to see bullet points breaking down our experience: Embarkation/Debarkation Absolutely no organization during embarkation. Long lines with no guidance. We heard group numbers being called, but we hadn't been handed a group number when we checked in. We finally ended up asking the person calling them...at which point, we finally got handed a group number to board. Debarkation was mildly better and more organized, with group numbers assigned and staff doing a better job of directing. Room Upgrade Bidding Process You can bid on a room upgrade on the app. The process involves using your credit card to make an offer on the room upgrade you want. The app will tell you whether your bid is "poor, good, strong, etc." You will NOT be told whether you won your bid until the day before the cruise leaves. This process felt cheap and greedy to us. We would never do it again. Room We had a balcony stateroom. Spacious enough for the two of us and clean. The staff was incredible, working around our schedule for both daily room service and turndown service. Drink Package We bought the Princess Plus Drink Package - 15-drink max a day; only two casual restaurant options (no fine dining). Long lines at bars plus limited bar openings meant we couldn't even come close to the full 15 drinks each day. Room service to deliver drinks WAS timely, but had super limited options. Our joke was "You can have the drink package...if you can get the drinks." Fitness Center HOT, with no noticeable a/c; absolutely brutal for cardio workouts. No water bottles offered or bottle-filling station; one single water fountain with hot water dispensed - really, Princess? You can't spring for a bottle-filling station. So frustrating, and workouts were miserable. Good range of equipment. Entertainment Lots of live music; some fun variety shows. Comedians were really funny. Pedro was by far the best host of the game shows and trivia events. Spa/Massage Staff was kind, but LORD, the upselling was ridiculous. Couples' massage that should have been relaxing was anything but, as it felt more like a sales pitch the entire time. Casino We enjoy gambling, but again, understaffing meant tables were on limited openings (e.g. craps, Blackjack). Servers was nowhere to be seen...we'd play for an hour or more before they took our drink orders. Pool/Lounge Areas Not nearly enough pool chairs; we rarely could find a spot to lay out. Interestingly, they had a ton tied off, but many people were stuck walking around and looking for a spot to sit, especially on sea-only days. Pool is great for kids. Service staff to take drink orders was pretty much nonexistent. Nickle-and-Diming Many of the dining locations required more money, including the steakhouse, fine dining, even the gelato. Super frustrating if you wanted a nice night out. Staff Overall Very courteous and professional. Understaffing led to long wait times. This cruise really soured cruises in general for us. We recommend a different line, like Holland (if you want to stay in the Carnival family), or Norwegian, Celebrity, or Virgin. Just do your research on what fits your vibe, but skip Princess if you can. read more

We've sailed with Princess cruise line many times before and will keep doing it again. We uber to the cruise port from Fort Lauderdale airport which wasn't far. Approximately 15-20 mins ride. Once we arrived at the cruise port it was a bit chaotic since everyone is trying to figure out where to wait, what to do, how to check in and so forth, but we found our way easily enough. We were escorted to a long line indoor, then we were seated and called to the counter by groups. We were given our medallions, which replace the old fashion key cards. Don't lose it!! As this medallion will allow you to get into your room, charge food & bev to your bills and get on & off the ship. However my husband did lose his medallion once and we had to let security know when entering the ship and they had to call it in to verify his name and he was sent to the customer service counter for a free replacement. Wheew!! The crew is superb! They cater to us from cleaning & clearing our tables, to giving directions, to security getting us on and off the ship, to the entertainment crews. They have cruise entertainment director who will do a varieties of activities from comedy to dancing on the pool deck to introductions at the shows. Don't pass up the shows!! It's awesome and usually broadway style. Some shows are just amazing, top notch performances complete with dancing and singing and high tech lighting and sounds system. The show itself is worth the cruise prices. The food is plentiful. We wake up every morning and starts off having breakfast in the buffet, explore the ship, or get off the ship when it docked, or go swimming and eat again lol Don't miss the captain's champagne waterfall event. You'll have photo ops as well as complimentary champagne followed by dancing to the band . Fun fun fun!! We spent the evening exploring the ship again, taking photos, dancing or enjoying the shows or karaoke or trivia games lead by the crews. In the evening we would head over to the main dining room for dinner which is a full service restaurant and it's included so it's complimentary. It's set up like fine dining. You get to choose appetizers after they serve your drinks and bread. Then you choose your main entree and then dessert. We can also order hot tea or coffee at the end of our meals. For those that purchase a drink package, can order alcoholic drinks or premium drinks as well. We didn't purchase a drink package but I did order a bottle of wine which is average of $40-$50 for a 750ml bottle that is billed to my room. If we didn't finish our wine, the staff can put it away to be brought out again on our next meal. Of course there's also specialty dining such as sushi, steak house etc... for special occasion or particular eater. tip: Glasses of wine can be taken out of dining room but not the bottle. We were on Enchanted Princess cruise and we loved it! When we docked, we were on the beaches. We took excursions such as the MonkeyLand tour. I highly recommend this excursion. The monkeys are so tiny and cute! I couldn't stop squealing and laughing when the monkeys ate out of our hands. Princess cruise ship also docked on their private island Princess Cay which was a gorgeous day at the beach. We swam, fed the fishes and the ship provides a complimentary buffet and beverages! Score!! I recommend that they serve more Asian food such as Thai, Japanese and Vietnamese dishes such as pad thai, chicken curry, spring rolls and pho. The seafood is a plus. Also that the buffet allow for self serve juices, hot tea and coffee. Not all ships allow this. Some ships have staffs walking around pouring juices or beverages to guests and this cause us to have to wait awhile without drinks. We can't wait to go on our next cruise. Thank you Princess cruises! Book your cruise soon... meet you at the beaches lol read more

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This cruise line is very chill (boring), which is perfect for me. Relaxation & fine dining is key here. Didn't see many children. read more

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Ah Peincess. You are my 7th cruise line and about my 22nd cruise. So, I am pleased overall with Princess. Their food is above Royal/Celebrity. I went on a unique itinerary which is much appreciated. The better part of going on an older ship is a more unique and less popular itinerary. Instead of doing the usual ports...we were in exotic ports like Martinique, Trinidad, Grenada and Dominica Plus the usual Sint Maarten, St Kitts, Aruba and Curacao. i want to see the ports and not necessarily the ship. We sailed Coral Princess from 11/24-12/8/2025. This ship is older but still maintains her own flair. She also attracts awesome passengers from all over the world. This is one of the best parts of cruising. The shows were really good. We saw the magician, Joel Myeers who captivated us. Also, we saw Miguel Washington the comedian. I enjoyed the jokes. The dancers and singers were excellent. What I appreciated most was being served goat cheese. I was thrilled because I love it so much. Well, the next day after the served it was a sea day and I asked for goat cheese. The main chef came out and said he would get it for me the next day in Aruba. The man kept his promise and I had goat cheese for the next four days. Of course there is a ton of food. But the goat cheese was high quality like the one I purchase at home Make sure to fill out your surveys because the cruiseline does pay attention and promote feom within. I am doing this plus acknowledging my favorite people. Gilbert, our amazing room steward who always had a smile and was positive despite having one of the toughest jobs on the ship. Keith for always getting us hot water for tea. Vipir at Effy who was so genuine and not fake at all like his counterparts at the store. Rushell who took away our (my) numerous plates at the buffet without a miss snd always with a smile. Patrouka at the International Cafe who always brought out the best chocolate chip cookies. I love the pool. It was clean and so relaxing. The stateroom was spacious and comfortable. Oh yeah, of course Elmon at the Salty Dog Cafe made the best cheeseburgers. But, of course, there is always a downside. That was the Internet manager who I will write about in the survey im more detail. She was harsh and unhelpful. I had little to no Internet throughout the cruise because of her disabling something on my laptop! This frustrated me a little, to put it mildly Thankfully I had some access due to TMobile International pass in the ports. And last night which was the last night of the cruise. I noticed a miscellaneous $188 charge to my account, luckily. The boutique said I bought three shirts and a sweatshirt. Not true. They said I signed for it. Not true. I asked them to check the security footage. Two hours later, without an apology the manager said they checked the video frame by frame and saw I did not make the purchase. Well, guess what? They have the photo of the person when a stateroom number is given to make a purchase. So whoever bought those items was not me. And did not look like me. Princess did not take care in checking the person who used my stateroom number. Without the Internet manager and the shady practices of the boutique, Princess would have gotten 5 stars from me. read more

Princess Cruises - Travel Services Near Me - Fort Lauderdale, Florida

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I am on Day 2 of a 7 day Alaska Princess Cruise and I have decided NEVER Princess again. Some background - We got two staterooms 1) mini suite and one interior for our young adult children, 2) we paid extra to get the premium drink and restaurant options. The room they put my kids in was a wheelchair accessible room the door only opens and closes automatically and the mechanism results in the door just staying open - we did not request a wheelchair accessible room nor were discounted for this inconvenient option. Managing booking - They did not tell us we would have to manage our reservations as two separate bookings when we booked through them. Coordinating dining and excursions had to be completed twice for anything we selecte. Now let talk PREMIUM dining -There are not enough reservations available for premium guests to eat at nicer restaurants and the sit down dining is frozen TV dinner quality at best. I had grilled salmon and it was the worst salmon I have ate from a restaurant and it's peak salmon season in ALASKA! The options for lunch at sit down dining was hot dog, hamburger, or if you want vegetarian you could have mac n cheese...no that is not the kids menu! My husband had the hamburger - fries were stale, burger meat tasted prepared last week from frozen meat. We did have the option to dine in a single buffet restaurant with the other nearly 4000 guest where you get to walk around with your food while you compete with all the other paying guest to find seating before some stranger coughs or sneezes on your food. Now let's talk about water - To get bottled water you have to go to one of the bars, once you wait in line you are only allowed 2. We had the option of room service, included, but no option to order water. The price tag for this experience was greater than $12k not including airfare and transport or excursions. My recommendation DO NOT cruise on PRINCESS ever. I could have had much nicer vacation with great food -and experiences just about with any other option at a lower cost. read more

I have bought many gifts from cruise lines. I tried to order and pay for a specialty dining experience on the Majestic Princess. The website would not let me order and purchase this gift. I called the 800 number and spent hours on the computer and telephone getting shown how to make this purchase. In the morning, the receiver of the gift couldn't understand why his online ship account was charged for a specialty restaurant reservation. I got back on the phone with RJ at Princess for over an hour. He could not get a supervisor for me but said that the recipients ordered a specialty dining experience for their anniversary when they booked this cruise in December. A day later, I got a call that they still had two dinner reservations at the same time and same place. Two hours on the phone they canceled both reservations. We wasted three days and too many hours trying to give a gift that should've been thoughtful, easy and quick. This was anything but. read more

This was out first time on Princes. We were pleasantly surprised. From the food choices to the staff, it was really nice. The shows were hit and miss though. The big ones were great but some of the little ones were just ok. Rooms were clean and modern. Balcony nice with a good amount of room for our room. Overall it was pricey but given the packages and food it was probably worth it. We would cruise with them again. read more

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We did a transatlantic cruise on the Sun from Southampton to Fort Lauderdale They keep changing room categories, but we had booked a Reserve mini suite which gave us access to a dedicated restaurant where we could eat dinner as well as some other priority perks, and benefits. We also booked their princess premiere package so we had the premier drink package as well as Wi-Fi and our gratuities were paid so this made the trip a lot more enjoyable as we were not nickel and dime to death. We also had access to fitness classes which ended up being pretty good. This package also gave us access to some of the casual dining restaurants that now Have an up charge. We were also allocated some specialty dining restaurant access. First, the room was super comfortable, probably one of the most comfortable beds we have had at sea, and that is saying something! The ship is brand new so everything worked as appropriate and nothing was broken yet! The bathroom was a great size for us. If anything, the patio was the most uncomfortable thing but during a transatlantic, you're not using it too much since it's so windy. We did have access to the reserve dining room, and the staff got to know us and tried to see us with the same serving team every night. We did struggle with the food, princess likes to fry everything so I ended up having to place my order for dinner The night before with special request for grilling versus frying most of my meals. They were quite accommodating for this issue. Princess is well known for their creative cocktails and this is where they stand out! They had some phenomenal drinks as well as they taught classes on how to make different cocktails at good spirits. One of the design challenges of this ship is that the entertainment venues are very small, and I think the thought was that they would have many things happening at one time, and people would disperse to the variety of events of greatest interest, however, it doesn't quite execute this way as everyone wants to see the show and if it's good, they will continue to go see that show over and over so it ends up being a mess and people wait an hour just to get a seat at a main show so someone needs to rethink this. There was always something to do, the Piazza was a happening place, which always started with Zumba at 9 AM and by the middle of the cruise you had three stories of people doing Zumba, lol I know many of the families on board were very disappointed with the top floor of the ship, which was supposed to be an entertainment and active area with ropes courses and such, but it could never quite pass the safety inspection so I believe everything has been dismantled or will be soon. She's a new design for princess and they have another ship coming out soon where they have made some modifications I believe She's a big ship so I would not book her for anywhere that has ports too small for her to dock as the tendering process is a nightmare. There's just too many people. The staff were incredibly kind and eager to please, get to know the coffee shop folks and they'll make your order before even asking I love the fact that it's open 24 seven as well that's unique on a ship The fitness center was way too small for the ship and I found myself having to wait in line at 6 AM for the doors to open. Very limited cardio equipment and it was quite the battle to get a workout in on those sea days. The fitness classes were helpful as I have mentioned, and it was nice because those were specific to princess premier . I would probably wait until her next ship has been out a while and or they've made the modifications to sun to make it a little easier to sail with better people movement before we would book her again read more

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I haven't written a review on Yelp for a long time! But I have to write this review for the excellent services on the 16-Day Panama Canal cruise we received on the Island Princess. The ship itself may not be 5 star. But the services we got are over 5 stars. So the average is 5 stars. Island is an older ship designed for the Panama Canal. So if you want to see the historic old locks. The Island Princess is one of the best choices. I enjoyed the ship especially the main dining room. We have an excellent restaurant manager - Erasto leading his outstanding restaurant team. And we have one of the best waitresses - Elyza serves our table and her assistant - Marlon. This perfect team makes our exceptional dining experience more enjoyable. The average employees on Island Princess are better than most of the 25+ cruise ships I have tried in recent years. Also, we are so lucky to have a wonderful cruise director - Scott on board. We have more fun because of Scott's amazing ability and happiness. Island Princess is not a brand-new ship. It has some old designs that may not be fixable. For example, the shower curtain is disliked by almost everyone I know on board. However, some easy changes can be done to make the staterooms more comfortable is replace the round glass coffee table with a multi-use table/chair or just a chair will be fine. Only one chair in the room is not enough. I'm happy with this 16-Day Panama Canal cruise because of the outstanding service we got. I'm coming back with another Princess Cruise soon! read more

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It's my first time on a princess cruise. I got on this really new ship called Star Princess. It's their flagship carrier. Brand new everything. Just inaugurated in the US in October this year. The latest Technology in everything made it for comfortable experience. The app wasn't the best. It had bugs while checking in etc but once on board, everything worked seamlessly. The elevator system was phenomenal. I got a balcony in the middle of 15th deck, so it was pretty easy for me to navigate anywhere. However, I was told my mini fellow guests that it wasn't the easiest to navigate. Princess is mainly for older people and couples. I'm not their target audience but whatever they did, they did best considering their target audience in mind. Easy, smooth and traditional experience. It's called the love boat for a reason I have met many people who have done over 100 cruises on Princess alone. Security check in at Fort Lauderdale port took forever. But once done, embarkation was pretty quick. I took eastern Caribbean itinerary. There isn't a lot to do in Princess Cay or amber cove unless you take excursions. Grand Turk was very nice. At amber cove, I did the hike and jump af Damajagua water falls. It was nice. There are hardly any spicy food options to throughout their menu. While MDRs offered decent food, their push is mainly toward specialty dining. There were almost a dozen speciality restaurants. The ship is also not very kid friendly. Not many entertainment options for children. Gym is practically deserted. So if you want to workout the space is all yours. Some shows were very good. I loved the duo fusion. Viva La música was great but the biggest highlight was comedy by Ken Boyd. He was absolutely phenomenal. I have never seen a comedian, pushed the boundaries to the levels that he pushed. It was so authentic and connected. The magic show by illusionist David Giatti was smooth as well. read more

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14 day Caribbean cruise from Fort Lauderdale to New York. Once you sign up for the cruise, you sign onto the Princess Cruise app to get ocean ready. It wasn't working right so I called the 800 number and customer service nicely walked me thru it. I was able to sign up by scrolling down the sign on page and sign on using the booking number. Then I followed the instructions with passport number & selfie. Make sure to print your luggage tags to save time. We took a 9 pm flight in San Francisco and landed in Fort Lauderdale at 6 am. We got our luggage at terminal 3 and walked what I consider a quarter mile to terminal 4 for coffee and bagels. Others said it was right next door. At 10 am, we walked to the ride share lot and ordered a Lyft suv to cruise port 21. It took about 6 minutes to arrive and was $26 for 4 of us and our 4 huge suitcases & 4 carryons. A cruise porter with a big cart of luggage had us follow him with our luggage to the luggage drop off point. I recommend putting your clothing in huge plastic bags. Then putting it in your suitcase. It was lightly raining when we arrived and quite a few passengers had wet clothes soaked thru their suitcases. Guest services on the ship did a free emergency laundry service for them. After dropping off the suitcases, we were embarking on after 10 am. The first long line was a quick 20 minutes to get in and X-ray your carryons. The second set of lines took 20 minutes to check in with your passport, those with medallions and those needing to pickup their medallions. Third line was getting a group number to embark. We were lucky and we were able to embark right away with our elite status friends. The world buffet was open so we relaxed and had lunch. Our rooms were ready at 1 pm. Our friend's luggage arrived right away and ours arrived about 3 pm. We had an inside port room, with a queen size bed, two twins pushed together with side tables on both sides and a comfortable two feet between the bed and walls. We had about 3 feet at the foot of the bed to the long desk top and side bar. There were small side shelves on the left, a heavy chair pushed in, small fridge underneath, a 40 inch tv on the right and a mirror on the left above the table top. Under the side bar on the right, there were 4 drawers, top one had a blow dryer plugged in. That's where you blow dry your hair if needed. Padded head board across the whole wall back wall, blank wall on the side waking in and a pretty picture and a two foot floor length mirror. Entry way to bathroom had two nice size open closets hang your clothes, opposite side had open shelves and a cupboard with shelves and a small safe. Pull up a YouTube video on Enchanted Princess cruise. They have lots. Super fun relaxing trip with nice employees and good service. Lots of cruisers are friendly. Elevators can get crowded, it could be hard to find a table at the buffet but bar table seating is usually available. There's a lot of food and drink options. The smoking & non-smoking casino can get crowded and the pool too. You can go to the casino bar to get a drink if a waiter doesn't come by. There's a lot of good and some bad but you're on vacation. We had a great time. read more

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If you're considering Princess for a family trip, understand that the experience rests entirely on nothing going wrong. The moment it does, the responsiveness and the accountability simply are not there. Zero stars. read more

We were on the Enchanted princess and we stayed in the Sky Suite S310 which was in the Caribbean and we enjoyed every second of it- from the art to the jewelry at Effy and our suite. The stay was nothing short of a dream. Vlad is our concierge aka superhero! He made everything possible, seamless and perfect. All we had to do was text him. So super easy. We now have Elite status and will be able to follow him when he is working because I can't image not having him. I'm excited to continue to travel the world. Doro and Johil from Effy are rockstars- my husband bought me jewelry and we will continue to work on with them. Park West (Art) has been working on an epic project for us to bring world class art to our hometown. I can't wait! read more

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The oldest n biggest cruise line is Princess cruises, it's part of the Carnival corporation traded on the NYSE as CCL. CCL includes Carnival cruises, Costa, Cunard, Holland America, P&O. Seabourn and I can't believe they also owned the German cruise called Aida, "too big to fail" came to mind. This review will compare it w its next competitor Royal Caribbean. I'm currently on the Enchanted Princess a 5 yo ship, it's beautiful but unfortunately it's 100% like the entire fleet, nothing has changed, it's the same layout, can somebody figure out that nobody wants to eat lobster every day? We want variety! You don't have to be a rocket scientist to see that people get bored seeing the same old designs, they only change the color of the carpet n paintings on the wall! Royal Caribbean has a new class of ships every few years, I started w the voyager class then freedom then Oasis, Quantum finally the Icon class of ships. I was in awe when I 1st got on the Allure of the Seas n look forward to the Icon this Thanksgiving, each class brings more excitement, it's an amusement park n Las Vegas put together. Princess invented the balloon drops but I'm so disappointed it's canceled while RC copied it n made it into an extravaganza, on the Symphony of the Seas they hired an amazing Jamaican cruise director guy who just drove everybody into a frenzy for 1 hour dancing to pulsating disco music then came the balloon drops to welcome us n again 4 farewell. Words of mouth made the icon so popular it took me 1 year to book it, every cruise is booked 1.5 years in advance! The biggest pro in Princess cruises is its relaxed environment, you will never see a long line at their buffet, it's crazy but the world marketplace is almost 1 mile long n you'll never have to fight for a table or a lounge chair at the pools either. RC is so crammed, even the elevators have line. The 2nd uniqueness of Princess is their EZair department, they book your flight 4 so cheap it was unheard of, we paid $400 pp to fly round trip to Singapore n sometimes it's a non stop flight. Nobody has as many exotic destinations as Princess. The French invented the bidet but they were so primitive I never used it at my brother's house or any hotel. The Diamond Princess has amazing bidets. I had booked rd trip cruise fr Tokyo only a 11 hours flight fr there it would go to Thailand n Vietnam, Korea etc.. Covid canceled that n after Covid it's never again offered, my husband can no longer handle a 18 hrs flight to Singapore. Princess alone has cruises to South America fr Los Angeles! They have exceptional destinations. Food choices are endless, they are generous the steaks are tender, the hours are longer than any other cruise lines. RC cut their hours so much it's inconvenient to both dine n see shows every night. Captain Raffaele DiMartino is the hardest working captain, he was so engaged n accessible, his farewell party was amazing n endearing to the crowd, you feel this really is the love boat. I have no idea why would anybody complain about customer service. Princess responds to every concern immediately n until you have complete satisfaction. I remembered complaining about my cabin on a Panama Canal cruise n they ungraded me to a mini suite! It's unheard of. I'm still grateful they took care of me when I fell 12 steps down the stairs, I had German doctors taking care of me, it was a state of art medical center! I'm suspicious of MDs w degrees fr Mumbai, Brazil, Africa, people would be scared to know how many of them are impersonators,and charlatans. Finally let's talk about the food on the Enchanted, it's very good but too salty, I'll review on their site n let them know it was very dangerous as the older passengers might suffer, I packed extra anti hypertensives n up my husband dose after taking his BP, he might have gone to the pearly gates wo the extra dose. The 2nd thing that kept me fr giving them 5 stars is they fooled us by giving us margarine or a mixture, it's crazy my table mates can't tell the difference, wo butter the lobsters were not worth eating I took pictures but left it behind, yep I'm a fussy eater so you know my reviews are accurate. They can't have beurre blanc in many dishes if there's no butter! Fortunately their chantilly is so delicious like what I had in Paris, I never ate so much tiramisu, Black Forest cake in my life. Captain DiMartino, we love you but bring back the butter or I will never take a cruise on this ship again. I was told each Captain is a CEO n can do whatever he wants w the budget given. So there you have it, Princess is classy the band n the shows were phenomenal but I miss the holiday on ice and aqua shows uniquely available on RC ships. Except 4 the icon class Princess fares are always higher, you pay for more public spaces n longer buffet hours. read more

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Booking switch-a-roo! After choosing "choose my own stateroom" AND paying extra to do so, I booked the perfect suite. Princess immediately sent email confirming that suite number. But within 2 weeks as I was completing check-in info, I noticed the suite number had been changed, without talking to me, as if I wouldn't notice! (Maybe 'cause I'm 75 & they made some unfortunate & wrong assumptions about my mental faculties? Well they picked the wrong grandmother to swindle!). I phoned Princess & basically they gave my suite to someone else with more people in the group--more $ for Princess! I asked to appeal the change & they basically told me there was nothing they could do. Unbelievable!! If they will do that, how can you trust them on other choices you ore-pay for?!?! I will NEVER travel on Princess! read more

We took a 10 night Southern Caribbean cruise with Princess. 6 Shore days and 3 at Sea. (Princess Cays, Bahamas, St. Thomas, Dominica, Martinique, St. Kitts, Antigua) Enchanted Princess is a newer ship (2021) and played a part in our decision-overall in great shape. From Ft Lauderdale, things didn't start out well given massive queues (about 45 minutes) to board the ship-loyal Princess passengers assured us this was an anomaly and a first for them. We had a Balcony room which was comparable in size and amenities when compared to other cruise lines. We liked the closet space. The laundry room with irons was a nice touch as we didn't get this on other Ships. (So far) Main dining/Buffet was very good and comparable. We had a pretty good steak with exceptional service at the Crown Bar/Grill. 3 course Dinners and service at the Capri were excellent. They had the standard Burger/Hot Dog stands as well Pizza slices stand (which stood out) We really enjoyed the evening shows! Broadway style productions, Alfreda Gerald (tributes to Aretha and Tina), Rock Opera, Magician and Comedians to name a few. Gym had all of the necessary equipment with Saunas available (extra) in the Spa area. We also met and connected with other passengers more than other cruise lines that we've taken. The crowd is fun and most of them were Princess loyal. Excursions via the Cruise were pricey (the case with all of the lines). For the first time, we decided to go with local tour companies day of and it all worked out-support local and more reasonable pricing. Disembarking was much smoother and we were able to get a Taxi with no wait. Overall, service was excellent with helpful and engaged staff throughout. The Cruise Director, Alejandro, kept it all fun. This Love Boat delivered the goods! read more

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Vancouver to Alaska Land Cruise and train! Day one of our trip boarded in Vancouver and went to and through the customs and immigrations at the port in Canada at Canada Place in Vancouver. Going through the area where you check in and drop off your luggage we ended up taking an Uber which was easier than taking the bus it seemed. We dropped off our luggage with the bellman who then brought it on the ship where we found it in front of our room later on that afternoon. Aboard the ship we found not many friendly faces working the bars until we got to 1 where the bartender was friendly near the central pool. We had pizza for snack which was very tasty, then went on to follow some of the rules and regulations by listening to the video of safety and going to our room and dropping off our backpacks our rooms are small but nice shower is very small water fills up in the shower area but it is really not a problem. Our Butler or person to take care of our room was Hendry He was very nice and took very good care of us on day one making sure that we had everything we needed in our room. Went off until dinner but before that we watched the hockey game in the cigar bar where we found that was the only TV's to watch the game. There was a raffle at the spay and John described the prize and we ended up winning one. But it was really only a discount off their service. Dinner was delicious I had Cod, my wife had the seafood Stew. My friends had the pork chops and the short ribs it was very tasty and each item and an appetizer and some additional items to enjoy service was magnificent. Wish the bread was warm but ate it because we were hungry. Afterwards we enjoyed the show with some folk music. Day 2 Day 2 happened to be Father's Day and we enjoyed sitting on the balcony of our room watching the country sail by us went down to breakfast and we were to late for the sit down breakfast so we went to the coffee shop. Then went to the buffet. Service was mediocre. Spent the day going from lecture to lecture where the staff tries to sell you something. Followed by a fathers day message. I used the discount from day one to get $100 off the price of the $199 message. Plus 18% added for service fee. After the message I stopped off at the indoor Jacuzzi grabbed a drink and relaxes after a 75 min massage. The massage was just ok. .u wife had a better massage and enjoyed it more. So I get in the hot tub in the atrium. There seemed to be mold around the outside of the tub. It was not the best experience. Many of the jets did not work. The day went buy and wr found ourselves in the International Dinning room for dinner. Service was just ok needed to step it up with us. After we listened to some music and went to the wonderful event from Bravo. Great voices! Followed by an after dinner drink and some music in the center of the ship. Day 3 Ketchikan we get to Ketchikan at 6 AM. The staff gets on the announcements and wakes us all up not once but twice! Wr got off and walked around like the tourists we are. Enjoyed walking in and out of the shops with a stop at Annabelle's for a crab lunch. I had the clam chowder and wife had the Dungeness crabs. Back on the ship and listened to a lecture on Picasso, where they try to sell to you one of the Unsigned numbered copies. They are signed by the granddaughter but not Pablo Picasso. After we went down for afternoon tea! Scones, finger sandwiches and cakes. With black tea cookies, jam and cream. Enjoying the scenery outside the window. Dinner was just ok, we had panko fried cod, nothing to write about. Dessert was mediocre. We went to see the game show that ran a little long but fun. we mobed to a new dinning room. Malik and Javier took care of us. So far it was the best meal and best service we have had on the ship. I had the chicken parmesan and the special penne ala abriatta That the manager Allwin who was excellent! Euphoria duo in the wheelhouse lounge. Great voices! Finally called it a night after 11! Day 6 read more

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Post part 2 of 2 Rock Opera - Music from some rock operas. Again, sound mix was bad. "Couple of Magicians" (married couple) - Magic was standard fare stuff, nothing unique. Had some audience participation. Ashley Rose Smith (ABBA tribute and mix music) - Good voice but not so great selection of music Tom Franek (piano playing comedian) - Great showman and fantastic piano playing. Played it facing backwards, lying on the floor and standing on his head. Worth going to it! Farewell Musical - Decent music but a little slow Culinary demo - Entertaining and funny act by the head chef and maître d'. Head chef made the real dishes while the maître d' made crazy concoction replicas. Disembarkation - Very smooth but of course lots of people all trying to catch Ubers, Lyfts and group transfers - The long line at customs had facial recognition which helped speed it along read more

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star princess. Boat was clean and well maintained. Staff was friendly but not welcoming. Meaning no one in 8 days asked me how everything was going. The food reminded me of being in a retirement home. It was horrible. only decent meal was off the boat on an excursion. just remember the food is horrible. That's why I won't return read more

I'm on the Royal Princess 7-day Mexico Riviera Cruise. I will Not cruise with them ever again. The customer service is horrible from the very start. They had no clue what they should be doing. The cleaning people took hours to clean and kept forgetting essential items, also took a long time to deliver stuff to the room. The worse part was the dining room staff. We had to wait almost half an hour before getting served for just water. This is ridiculous. Everything was so unorganized. Just avoid. Royal Caribbean is so much better. Stay away from Princess Cruise!!! By the way, I also believe they are racist. So another reason to stay away if you are not White. read more

Princess Cruises - We were seated by the walkway, and there are a lot of open tables available. - Travel Services Near Me - Fort Lauderdale, Florida

Princess is a very reputable cruise line on the west coast. They are known to offer a much more traditional cruise sailing. They tailor to the demographic to mid aged to older senior folks. If you like good food than you will like Princess. They offer a wide variety of different dinner night features. One night could be Italian and the next could be focused on Seafood. Princess do have formal nights but unlike the past, they don't enforce it anymore. They have entertainment on the ship again tailored to middle aged to seniors. Service has been spectacular on the cruise. They ensure the cabin is cleaned twice daily. Drinks packages are available on board or you can do pay as you go. One thing to note is that for the dinner reservation, always book in advance. I would go back on the cruise again. read more

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Fort Lauderdale, FL - We went on the Enchanted Princess for our Caribbean cruise. It's overall a fun time but it's mostly because of the people we went with. Booking: Their app and website are glitchy. Making dinner reservations for regular dining haven't been easy. Their charge and refund process is not clear as things are not itemized correctly in my credit statement so you need to keep an eye out of it. Technology on ship: Amazing. Even though their app and website can be glitchy before the cruise, it worked well during the cruise with their wifi and medallion. The medallion eliminates the need for a key card, credit card etc. making it easy if you're doing a lot of swimming and water activities. Dining: the regular dining and buffet food were OK. I like the other major cruise line better. However, their paid casual and specialty dining were pretty great. Service: hit or miss. Some friendly and eager, some just look exhausted and impatient. It's gone downhill from the princess that I sailed with 15 years ago... Excursions: they're great. The staff from the local tour company might not be the most efficient but the shore excursion staff was eager to help and sort things out. Princess Cays was underwhelming and the staff were not friendly at all. The tender line to go back to the ship was 1 hour long. Premier package was totally worth the price as it included gratuity and internet connected to up to 4 devices, all the drinks too! Had this not been a free cruise, I wouldn't have chosen to spend my money here. The experience wasn't bad but it's not my favorite cruise line. Overall it's a fun time cruising with family read more

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SKY PRINCESS We are one week into our 3-week Transatlantic crossing and have been so impressed that I decided that I should share some of our experiences. First, the ship is in absolute pristine condition. She shines and sparkles from stem to stern. All of the public areas are spotless and look almost new. I can speak only of our cabin - it is impeccable. Second, the food is simply fantastic. Sky has the best buffet (Lido) we have experienced (and we have been on over 40 different ships on almost every cruise line). The variety is mind-blowing. Every item we have tried (over 50 so far) has been spot on. Options have included every imaginable cuisine. The other morning at breakfast I mentioned to one of the chefs that I wish they had 'black pudding' one board. He asked me if I would like some. I said yes. He asked where are you sitting. I pointed out my table. By the time I had finished filling my plate and sat down he showed up with a plate of piping hot English Blood Sausages. I really like the dining room options on board. One is devoted to 'dine your on way' reservations. Another is first come, first serve any time dining; and the third operates as a traditional cruise ship fixed time, assigned table dining venue. PIZZA - I absolutely love good pizza - and to me New York style is not only the best, it is the only pizza worth eating. I have never had a real good pizza on any cruise ship - until now. The pizza on the Sky is as close to New York style as you will get outside the city itself. The crust is thin but sturdy - slightly crispy but foldable. The toppings are generous, but don't over power that great crust. If you are ever on the Sky Princess, do your self a favor and indulge in a great pizza experience. Another thing I noticed is how happy the crew appears to be. You can kind of tell when cruise ships staff are going through the motions - you know -that forced 'I'm supposed to smile' look. The crew on the Sky may be totally fooling me, but they look like they actually are glad they are here, and - more importantly - glad that I am here. VIBES - This one is hard to describe. The ambiance, the general impression or feeling, the vibes of the ship are truly festive. From the formal entertainment - which has been outstanding - to the various artist performing in all the public areas, the 'feel' is upbeat, lively, happy, uplifting. It make me feel good - and at 87, believe me, that's a great feeling. You hear good music and laughter everywhere you go. As I am writing this, I am sitting on Deck 4 in the Atrium and enjoying the music of a 'John Denver-like' singer doing justice to many of the old favorites. I know this probably sounds exaggerated or overdone. But, believe me, I am one of the most cynical and critical old fogies around. This is a completely accurate account of my experience so far on this wonderful cruise. Hats off the the crew of the Sky Princess for a 'job well done'. Fred read more

Fort Lauderdale, Florida: we went on the Sun Princess for our first ever cruise. It was a 7 day 3 port stop cruise to Honduras, Belize and Cozumel. It was a wonderful experience! Booking: As it was a family trip for my in laws 50th wedding anniversary. They took care of all the booking and used a travel agent. Which they totally loved. Technology on the ship: Was amazing! Their medallion system is simply wonderful. The use of the medallion makes it so much easier. There's no need to worry about a key or even having cash on hand you can just tap your medallion and your credit card on file will be charged. I love the ability to be able to order anything I wanted while on the ship and they were always able to find you because they could locate you thanks to the medallion. Dining: The eatery was a great alternative when you had no reservations. The only thing we felt difficult was the ability to set up reservations for a party of eight. We actually had to call Princess and have them do it for us as we couldn't do it beforehand on the app. We had regular sit down reservations for dinner every night, which worked out great. Soleil Dinning Room was very good but what truly made it worth it and memorable was our wait staff. They went above and beyond for us every single night. Special thank you to Phoebe for helping my brother-in-law plan a special dinner for my in-laws. We also had a special anniversary dinner at Sabatini's the food was mostly good, but again our waiter was spectacular! Emilio was funny, kind, knowledgeable, and went above and beyond to make us feel welcomed and make the night extra special. Based on our experience with him alone, we would definitely go back. Services: Like I mentioned above, the service was always amazing. Our Steward Jiwa was hands-down, the most helpful amazing person on that cruise! That man works nonstop and does it with a smile on his face with the kindest, most gentle attitude towards everybody. Excursions: We planned all our excursions with outside providers. So I'm not sure how the cruise lines excursions worked out for everybody else. Honduras: Unfortunately we didn't experience Honduras as I was feeling unwell that day, and we stayed on the ship. The rest of the family enjoyed the day and beautiful Honduras. They loved their time. The only thing was that it was ridiculously hot. Belize: Belize was wonderful. We snorkeled the barrier reef and we also did the swimming with sharks and stingrays. The sea was a bit rough that day so that made a little hard, but I would without a doubt do it again. And this is coming from someone who is terrified of the ocean and of sharks in particular. Our excursion included a lunch at a local beach restaurant. The food was delicious and the service was amazing. The Belizean people were extremely welcoming and kind. Cozumel: We got to swim with manatees! And boy was that spectacular. Did you know that the closest animal to them is an elephant? No? Yeah I dis not either. I also didn't realize that they had nails just like elephants do. I also learned that at some point in time they were land animals. They were the cutest little things ever. After our time with the manatees, we enjoyed the rest of our day snorkeling in the open ocean. And that was magical. I don't think I've ever enjoyed the sea as much as I did that day. I would 1000% recommend doing it. We opted for the plus package, which gave us Internet access for two devices plus it included all our drinks and boy was it worth it! I would definitely do it again. It covers a total of 15 drinks per day, two premium desserts per day, and two sit down restaurants, which in our case O'Malley's Irish pub and Alfredo's pizzeria. Embarkation: boy do they have it down to a science! It took us all of maybe 20-30 minutes max to get through the line and we were set and enjoying cocktails! Disembarking: again super easy breezy. After breakfast, we were off the boat within 15 minutes. Overall, I would definitely recommend doing a cruise. While I'm not a cruise expert and yes, this was our first cruise. I would gladly book another and another. read more

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Disappointed with Princess Cruises' Lack of Compassion My parents were supposed to sail with Princess soon and have sailed with them before and loved it. However, My mom just had a sudden health emergency--unexpected, serious, and out of her control. Naturally, the focus shifts to recovery and well-being whilst being hospitalized, not a vacation. But when my parents reached out to Princess Cruise Lines to request a refund, transfer, or even the ability to gift or delay her upcoming cruise, the answer was a resounding no. She can't even gift the reservation to other family members! In a world where emergencies happen, it's disappointing that a company like Princess Cruises, known for marketing themselves as a family-friendly, guest-focused brand, refuses to offer even a sliver of flexibility. Let's talk about customer service and empathy. Shouldn't a company that caters to older adults--many of whom are more likely to experience health issues--have a better system in place? Emergencies happen. Life happens. And right now, Princess Cruises' policies aren't just inconvenient--they're pretty heartless. Travelers, be warned:     *    If you or a loved one experiences an emergency, don't expect compassion.     *    They will keep your money, no matter the circumstances. read more

My sister and I booked a cruise to Alaska, and it has been a nightmare from the day we booked! Our planner set a date to call us on Feb 7, 2026, to finish up our booking, flights, hotel etc., but the call never came. So we called them, only to find out the guy is no longer with Princess, after about the 10th (not an exaggeration) person we spoke to that day, we still don't have our flights, excursions, hotel etc. Frustrated, we waited a day and called and again got the run around, transferred many times, with no help being offered, except to transfer to another person/department. We called the corporate office and thought we had it handled with a promise to listen to the original call and get it all straightened out and a new cruise planner should get in touch with us in 24-48 hours. It is now 5 FIVE days later, and we have not had a returned call or a new cruise planner. Planning on calling later today but not expecting much more than we have already gotten. We have wasted HOURS on the phone each time we have called, over multiple days. This is horrible customer service. Both my sister and I have traveled extensively, and this is by far the WORST customer service we have ever encountered. If I were going out of the country, I would be worried if something happened and I needed their assistance. We are worried about how the service will be on the ship. I would highly recommend using a different cruise line when booking your cruise. I will never go on another Princess Cruise after this booking/nightmare is over. If I could cancel and get my money back, I would. read more

Your faithful Elite Correspondent writes to you from balmy Fort Lauderdale, where we just returned from Princess Cruises "Enchanted Princess" after her 7-day cruise of the Western Caribbean. This is our sixth cruise of a week or more, so I'd like to think I possess a certain depth of experience. PRO TIPS: * Make sure to snap a picture of the daily "Legal Advisory" image on your in-cabin TV. Should you get experience any issues in the foreign port, this expert in consular affairs will become your best friend. * Save yourself money by seeking balcony rooms with an obstructed view. We slashed 52% off our balcony cabin fee by requesting an "obstructed view" cabin. * KNOW that you CAN adjust the tips up or down to your liking, at Guest Services. * In select ports of call, employ your medallion to shop with participating merchants. You'll receive 7% back to use as ship credits. WARTS: * Wildly Inconsistent Dining- The dining experience was...choppy as the waves that pummeled our ship as she tried to dock in Costa Maya, resulting in the port being canceled. That the World Market Buffet turned out to be our best and most reliable dining option tells you EVERYTHING you need to know. We spent the first three nights sampling the formal dining rooms at Santorini, Vista and Almafi, and all three were plagued by glacially slow service. All three of our formal meals each lasted between two and two-point-five hours. Our servers on night three were appropriately named Joseph and Marija. Highly fitting, because even Jesus walking on the Caribbean Sea wouldn't have fixed what ailed the painstakingly slow tempo. From observing the effort and intentions of the dining services employees, the problem isn't people but process and leadership. For the elevators to be teeming with diners snipinf about the slow execution, I think Princess should examine it's procedures for opportunities to expedite service- Perhaps deploy runners to help speed the meals from the kitchens to the dining floors? == These are good, hard-working people who WANT to shine in their jobs- Pls meet them halfway by arming them with better processes! == * Pricing- To our chagrin, we discovered that Princess now follows the same "tiered pricing" format that the other major cruise lines do. This means that you'll now pay a $15-30 "cover charge" if you want to order lobster or a ribeye steak. Highly disappointing - Since a HUGE selling point of cruising is the "all inclusive dining" option!! * On the final night of our trip, we gamely ventured to try O'Malley's Irish Pub, where a $15/pp cover charge buys each person a starter, entree and an after. The Irish (French) Onion Soup is a credible stand-in for its Parisian cousin. 4 stars. The Bushmill's Blue Burgers features 1/2 pound ground ribeye topped with your choice of Blue Cheese and bacon. Ours were a greasy mess. The pub fries were tripe. Cold, thick, bland...Yuck. To think a potato was harmed to make these fries is a disservice to spuds everywhere! We were so repulsed by our meal here that we declined the desserts! I'm of mostly Irish extraction, so I'm still smarting from that disastrous meal! BOUQUETS: * Cabin- The in-cabin service provided by our room steward EDGAR was truly exceptional!! He was constantly checking if we needed anything and was a concerned, hands-on caretaker of all our cabin-related needs all week long. He is a model employee and a splendid ambassador for the Princess brand! * Ports of Call- The shore excursions were excellent! On TUE, we visited a nature center in Roatan, Honduras. Our tour guide JENN BUSTILLO was outstanding - a veritable fountain of knowledge concerning the history, politics, infrastructure and daily lives of her fellow Hondurans. She espoused the healing properties of the Noni tree, touting its ability to heal diabetes, hypertension, and high cholesterol. On WED, our tour guide DYLAN proved a witty raconteur, good for a quick laugh, and also deeply familiar with the happy-go-lucky rhythms of the Caribbean pearl, Belize. Our best port of call and excursion was the Dolphinarium in exquisite Cozumel, perched on the very tip of Mexico's curved tail. During an unforgettable 45-minute experience, we frolicked, danced, and played peek-a-boo with Gaia, an impish twelve yr old girl dolphin. Ever the properly raised young lady, Gaia only kisses on the cheek. No French kisses, here! * Technology- The Princess Medallion system and in-room entertainment systems are the BEST IN CLASS among the major cruise lines. The medallion system trounces the photo ID cards that rival cruise lines utilize. The medallions enable hands-free opening of your cabin door when your hands are full, empower Princess staff to instantly recognize you by name when you enter any store. Will we return to Princess? Most likely. While we cannot in truthfulness say that our trip was "enchanted," it was memorable and, overall, a good value for our buck. read more

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We have been waiting here for an hour and still not sure how much longer, and this is coming from the couple that is always so well prepared well in advance. We had ordered our medallions months in advance with our custom bands. Princess e-mailed that for some reason they couldn't ship those anymore so we thought we could just order them normally in advance and be able to do the green lane. But, our medallions never came in the mail so we had to do the blue lane to get our medallions. We thought ok it shouldn't take so long but we got issue after issues. They didn't have our medallions ready so they had to make a key card for temporary access but their machine broke down. The worse thing is we had to keep going up to find out more info as to how much longer to wait. The communication wasn't as clear. Disappointed as to how slow everything was. read more

Princess Cruises - machine broke waiting for so long and no clear communication. lame - Travel Services Near Me - Fort Lauderdale, Florida

I only came as my friend was getting married. Last time I did a cruise was over a decade ago and that that this far different from this effing time. What a F joke. I travel around the world every year and this is NOT worth the money people . You can go to 5 different countries with real lived experiences for this. They are understaffed, and it feels like a poor man's Carnival cruise but you are paying the premiums. What a giant waste of money. Don't go on this cruise. Go on a real vacation with your money. If it wasn't for a friend, I would never have been here and I was reminded why this place sucks.. Been holding food service for two hours. So glad I spent my hard earned money here. Do r do it and boycott this this effing scam read more

Great crew!!! Very clean and nice interior! Social director amazing! We had a great time as family with lots of great entertainment!!

For the amount paid, can't get timely room service. Requested special things to be left in the room for when we boarded. Those were not there, and it took several calls (to which they never answered the phone) to guest services on the ship. I don't understand the purpose of having the phone system if it's never answered. That was all first day. Second day, we had an unknown authorization charge added on our card that isn't even the one on file, but the one used to originally book the whole cruise. Then, we messaged on the app and requested just two glasses to be sent to our room. It has been 4 hours and we just went downstairs to grab them ourselves. After 4 and a half hours, they finally come knocking saying. The food is good, but that's about it. At this point, I've got buyers remorse, for what should have been a relaxing vacation has turned into worse service than a self serve motel. We still have 6 more days on this and as it is just not enjoyable. read more

They totally Wrap you up for points at the last few days they gave you less and less points so they keep you at the casino do the same bed same time same role same spins got 4000 one night got 3000 another night for the exact same set up as they say, they rip you off for points read more

In general, Princess Cruises are excellent. Albeit, I haven't been on one for about 10 years. Unfortunately, I stopped cruising with them because I notice when I got home from my last cruise on Princess Cruise that three (3) of my clothing items were missing/stolen. I am vey thorough when I pack my clothes and I am very organized. So I know with 100% certainty that I didn't left any of them forgotten. I didn't reported this "incident" because it would have come to absolutely nothing. No way for me to prove it. Otherwise, the staff was very cordial, the food was so good and the entertainment was always superb. However, can't cruise with Princess anymore because of the items that somehow disappeared from my cabin closet. read more

This is for our experience on Caribbean Princess. Old ship that needs to be docked forever Ft. Lauderdale cruise port is old but convenient and not crazy like Miami Staff nice but I felt sorry for them stuck with the old boat. AC was lacking, constant vibrations through out, toilets not working, everything worn down. Elevators broken Even the first show was like watching the old Lawrence Welk shows my mom would watch Depressing as most were very retired people I mean in their 80s. Few kids, why we wanted to try this but felt bad for them. Why would you book a cruise with kids and not even have a water slide? Our balcony was not cheap, did not like adding extra for tips and internet that was slow, could not stream anything They want you to pay even more for upgrade Food was ok. Lacking in Healthier options. The stateroom had a motion light from ceiling that would go on and blind you in the middle of the night if you wanted to use the restroom Could not turn it off, had another one under the bedside tables but that wasn't so blinding Their app and tech sucks, the remote in the rooms suck. Everyone at the dining tables had the same complaints You have to fight to sit alone in the main dining areas and you are lucky to find seating up on the galley areas This was our 19th cruise, did Virgin twice last year, so... guess we are spoiled and did not expect to go back so far in this floating Time Machine Didn't see any of this on YouTube by the cruise critics, guess they got paid to close their mouths on negatives read more

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Spa services are very dangerous. Woman who gave me a facial used a round vibrating metal instrument over my eyes, eyelids and under my eyes. I saw double for 10 days, was dizzy and nauseous from the experience. Also they were varnishing the wood railings and painting the balconies while were at sea and at port. So the fumes made me sick as well. Otherwise, the food and restaurant are fabulous, and so is the entertainment. but if you're sick, dizzy and have vertigo the whole trip, it's hard to enjoy. read more

Not impressed with the royal princess. WiFi was terrible even when paying 500 bucks. Went to purchase cigarettes from the casino bar and was told to go to guest services first, when I returned to the casino to finish my purchase they told me they were closed. Will not be returning. Most of the staff was rude. There were a few great staff members but I can count those on one hand. Not impressed for my first cruise. read more

I actually never embarked due to exigent conditions in the Carribean. Other cruiselines immediately issued reimbursement and 100% credit policies for customers whose flights were cancelled due to exigent conditions impacting airspace. Princess after over 5 weeks has issued nothing. I have received NOTHING from Princess Cruises, absolutely nothing after over 40 attempts at resolution including elevating it to Princess's Executive Office. 250 customers are estimated to be equally impacted on one ship alone totally $250,000.00 Princess is illegally stealing from customers Their unresponsiveness to my customer requests for information and resolution continue and they have added lying and shifting blame to a fictitious male travel agent. Their responses, too, are conflicting, change, and are clearly not legal, ethical, equitable, timely, or in good faith. Princess has an extremely low customer satisfaction score for resolution even after dealing with exigent conditions during COVID. Customers frequently are forced to seek legal action against them or support through travel advocate services. My travel companions, too, after over a month of exhausted attempts at resolution have received the same responses in trying to be reimbursed for 1000's of dollars of services not rendered by the merchant. This situation is estimated to impact 250 people on just this one cruise alone. Princess is illegally and unethically holding at least $250,000.00 of customers money just for this cruise alone. I am physically and emotionally exhausted.This has all transpired between 1/3/26 and present as I continue to attempt to resolve the situation with the merchant. According to my records, I contacted my travel agency as directed by Princess by phone at least 31+ times on 1/3, 1/5, 1/9, and 1/12 totalling over 2 hours of conversations. I also contacted my travel agency via email on 1/5 and 1/21. These attempts dead ended since Princess was not responsive to the travel agency in regard to any formal reimbursement or credit policy. NOTE THAT PRINCESS CRUISES, THE MERCHANT, DIRECTED ME TO MY TRAVEL AGENT FOR RESOLUTION IN INITIAL PHONE CALLS I MADE TO THEM. THEY TOLD ME THEY COULD NOT HELP ME INCLUDING NOT BEING ABLE TO SEND ME A CANCELLATION NOTICE OR A FORMAL REIMBURSEMENT OR CREDIT POLICY BASED ON THE EXIGENT CONDITIONS IN THE CARIBBEAN. THESE IMPACTED 10'S OF 1000'S OF TRAVELLERS IN THE CARIBBEAN. OTHER CRUISELINES IN THE CARIBBEAN IMMEDIATELY ISSUED REIMBURSEMENT AND CREDIT POLICIES. The merchant to date has not initiated ANY attempts to contact me or credit any portion of the almost $2000.00 they are holding. They have made no attempt to reimburse even taxes, port charges and other pre-paid expenses that I never used such as tips, drinks, and WIFI. I voiced these concerns to them. Again they showed no concern and were not responsive. All attempts for reimbursement have been initiated by me. If I had not, they would have just kept the $2000.00 I paid. I voiced this concern to them as well. They expressed "that is their policy." When I asked for a copy in writing, they refused and shifted blame to a fictitious travel agent. I contacted the merchant by phone directly on 1/9 initially and then still after ZERO response from them again on 1/15, 1/22, 1/23, 1/26 via numerous phone calls, messages via Instagram messenger, and several emails to 3 Princess executives including the CEO. I am a CEO myself and informed them of this. I informed them I have made dozens of attempts to resolve the situation at the lowest levels possible through multiple channels to no avail. I requested a full refund stating the abominable service and blatant and recurring unresponsivesness and legal and ethical implications. Those attempts ended in 2 different Princess representatives calling me over 4 days and lying about a fictitious male travel agent who I do not have and making no attempts to even minimally return the prepaid fees charged to me that I never used. I voiced these concerns to them and to the same 3 Princess Executives I originally contacted. Princess's Executive Office response to my second email was to lie more and reference the fictitious male travel agent again. I requested a full refund and credit to my credit card. As is clearly seen, anything less is simply not equitable and is valueless and not acceptable to me. Any person under these circumstances would not knowingly do business with such an unreputable company. I am a first and last time customer of Princess Cruises This experience has been atrocious and beyond stressful. I at the time was stuck 3000 miles away from home unable to get to my travel destination. The legal and ethical implications are also clear. Princess Cruises is openly violating consumer protection laws and regulations and is knowingly ripping off its customers and does not care. read more

Princess Cruises was a huge surprise. Went on a 14 day Panama Canal cruise. Checking in was the easiest check in I have ever gone through. Basically you had your medallion and passport and walked on. Cabin was already prepared. Luggage came up quickly after. Entertainment was ok. Some high spots and some ok. The entertainment was all good and none of it was disrespectful or shocking type of comedians. All good. Food was excellent. A small problem with reservations, but we are on vacation so took a breath and enjoyed the evening. Lots of activities to do, but mostly just enjoyed the service. Room was always clean and perfect. Room steward was excellent. The dine your way is amazing. You order your Drink and they use gps to locate you and deliver the food, drink or other service. I had breakfast delivered to my room most days or at least I got My non fat latte with nutmeg whip delivered S I got up. For sunset, a margarita in the balcony and for late night with the moon, decaf Coffee with Kahlua. read more

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Very shady company. We booked a cruise and excursions and they ended up needing to change the booking which meant cancelling the excursions and rebooking them. It seems they were unable to transfer Princess excursions on some technicality. No problem. We didn't think much of it since the prices were the same. When reviewing our credit card summary a few weeks later, however, we noticed they only refunded a part of the original excursions. When we called them, they said all the money had been reimbursed and we politely told them that our bank confirmed that only part had been reimbursed. The customer service agent was impatient with me and treated me like I was scamming them for money when it turns out quite the reverse was true. I filed a dispute with my credit card and only then did Princess send me a check for the remaining amount they owed me. No apologies. Just forced to not steal from their clients and give the money back. I recommend you check the fine print on your Princess receipts and pay only with credit card, since Princess has proven themselves to me to be shady and self-profiting with their accounting practices. read more