they do an okay job, not verh thorough, but they are quick. a two hour cleaning with two people barely takes an hour. maybe that's why the job is only okay. More importantly, their facebook link is dead, nobody is responding over email, and the phone number listed to contact them no longer works. I am trying to adjust the frequency of the cleanings, and I'm unable to contact anyone. I'm not sure where this stands on the good/bad business practice spectrum, but I'm going to have to start asking the people who show up to clean for their boss' contact information so I can cancel all future services if this continues. Customers need a way to actually speak to a person working for this business. read more

If I could give them 0 stars I would!!!! I had these people out to deep clean my apartment for a family dinner party and to being with they did a half ass job on both my restrooms, it looked as if they just took a wet wipe and wiped everything down! I didn't pay my hard earned money for a half ass job! The two woman who came (one who seemed to be bossing the other around and may have been a co owner ?) weren't here long enough I thought for a deep cleaning and boy was I knew it when I saw the work they did (or didn't do) Also to make matters worse I don't think that their products are all natural because whatever they used to clean my rugs ruined it! And it looks like whatever they wiped my walls with ruined my new paint in my office right near where the rugs ruined! I'm very unhappy and would like my money back, but I don't think that's going to happen because every time I call they never answer or call me back. Please if you want your house cleaned right call someone else and do your homework comparing cost and reviews. I will not recommend this cleaning service to anyone. Thank you for reading this and please don't waste your money like I did! read more

Princess Maid Service - DONT HIRE THEM, THEY RUINED MY RUG AND WALLS! - Home Cleaning Near Me - Billerica, Massachusetts

Beware of this company. I hired princess about a year ago to do a deep clean of my elderly mom's condo. They did a beautiful, thorough job. The place was sparkling. Fast forward to now. I hired them to return for another almost $250 deep-clean of my elderly mom's home. The two women who came did the BARE minimum. To call what they did a "deep clean" is a joke. There was still dirt and dust everwhere...the tile floor, rugs and countertops. Nothing at all was sparkling or gleaming. On top of doing a horrible job, they actually almost emptied my mom's large bottle of Method cleaner, without asking her. Totally unacceptable. It's scary knowing that someone like that was left alone in her home. My mom actually called them the next day to complain, and one of the women returned. Unfortunately, she did another totally half-assed job and the place looked barely cleaned. I was so tempted to call them and demand a refund. My advice would be don't trust these people in your home or waste your money for a bad cleaning job. read more

Princess Maid did an excellent job cleaning my home. They wore masks and gloves which made us feel comfortable. Furthermore, The team worked nonstop and were pleasant, making it a great experience overall. We look forward to their return! read more

UPDATE: the company returned my call; it was some sort of scheduling mishap on their end. They remedied the mistake by sending the cleaners the following day, with a discount for the inconvenience. They did a great job at my home and were very friendly. I would use them again as long as the scheduling issue wasn't repeated. I was scheduled for a first time cleaning this morning with a two hour window for the team to show up. When the window passed, I started calling the two numbers listed on the website. No one answered either line (and I tried multiple times over the past hour and a ha). I emailed their customer service to see if someone would be showing up - no response (when the website says average response time is 14 minutes).They sent two confirmation emails over the past week, so you'd think they'd be well aware of my booking. This is a waste of my morning waiting around, and I also specifically scheduled this cleaning because we're having an event at our house and now there's little likelihood that I'll be able to get anyone in here before the event. I'll update my review if/when I ever hear back (and they ever show up), but this is a pretty lousy first impression, and my credit card better not get charged for this no show. read more

Princess Maid Service was phenomenal. My Mother's house needed to be cleaned before we could put it on the market to sell. It is an older house and had a lot of dust and floors that just needed a lot of work. Princess Maid Service came in and made it gorgeous. I'm so impressed. Nelson was kind and helpful on the phone. It was seamless from start to finish. The house smells amazing too. read more

These women are my go-to cleaners for bi-weekly home cleaning and they have been great. They do a wonderful job, and any problems we have ever had have always been fixed after a quick bit of feedback. read more

Great service! Malvina and Ana were so kind and professional. With insanely busy schedules and 2 young kids, my house was getting scary. They did a fantastic job with the deep clean and I actually shed tears of joy when I walked through to see their work! The team got everything nice and tidy, and I'm so pleased that I scheduled Princess Maid Service to return every 2 weeks. Thank you!! read more

What can I say but WOW!!! The team is excellent and over achieves expectations every time my house is cleaned!! I highly recommend Sabrina and the team! read more

I had this service for years and was very happy. I even gave the ladies that came to my house great gifts for Christmas. The only thing I didn't like was how Nelson (the owner) would cancel my cleaning with no notice or change the time to his convenience. The last time they came to my house they were 2 hours early and I was not ready for them to come in so early in the morning. Nelson texted me and told me they would not be coming back to my house to clean and left me high and dry. I put up with a lot of inconveniences but now I wish found another company sooner! He has a big turn around with help, which is why he would cancel so often. Now I know why, stay away, far away!! read more

Awesome job. Great service. Good price. Pristine LLC was having employee issues. Signed up online and two days later the house is cleaned. Highly recommended if in the Chelmsford area. read more

Great service! It was very easy to schedule an appointment and they were very accommodating when I had to reschedule. The team arrived right on time. They were very pleasant and did a fantastic job. It's great to have a sparkling house! I have used Princess Maids for several years, great company. read more

Very happy with the customer service. The schedule coordinator Jason Cafua was easy to work with (phone/email) I have bought various cleaning deals for different cleaning companies and this company was easiest to deal with. The cleaning was good enough, they will do what you ask. I asked them to clean the inside of the fireplace, they didnt use their vaccum (fo fear of it getting choked), but were more than happy to do it with my brush pan, so I am satisfied Their crew can be a hit or a miss. The deal was for 3 times cleaning and of the three times, two were good, in one of the cleanings, the ladies 'forgot' to clean one of the bathrooms, I got hold of them as they were leaving, they were nice and came back to finish it. These guys work really fast, they can miss a spot or two, but as long as you point it to them, they will be happy to clean it. So satisfied overall !!! read more

Excellent service, easy scheduling, great prices! I highly recommend Princess Maid Service.

I am a new customer and I've been very pleased with their service. 2 different teams have cleaned my home and each have done a thorough job. They are very receptive to feedback if you want to tend to specific areas. They are also so sweet and friendly, and do not waste anytime when they are in your home! I spent many hours researching other companies prior to Princess Maid, I highly recommend and their prices can't be beat! read more

I've been using Princess Maid Service to clean my home in Lynnfield for a year. They actually did the pre-closing cleaning for my builder and left everything in great shape. Based on that, I hired them to do my regular bi-weekly cleaning and have been extremely happy. It's a pleasure to come home to a clean house and the staff has been great about dealing with our angst about not letting our three cats out! We aren't usually here when the cleaning happens, but if we are, the ladies are always very personable and friendly - it's nice to run into them! Nelson or one of his team always calls if there will be any change in schedule (even if just a couple of hours) to make sure it's OK with us. This is a great company to deal with, that understands customer service. Recommend them highly. read more

Nelson and the office staff at Princess Maid Service are extremely diligent with scheduling and with their explanation of services etc. The housekeepers are friendly and obviously very good at their jobs. They clean everything you could possibly think of, but if you leave a list of more odd jobs, they have thus far accommodated everything. read more

Princess maid service does a very good job. Ana and her team are great. The cleaning is very thorough which is important to me. They are very efficient and as such the cleaning does not have to take up your entire day. The products that they use seem very natural--with a dog and a young child this is very reassuring. read more

We have been a client of Princess Maid Service for close to 5 years. We have used other companies in the past but Princess is by far the most reliable, professional, thorough and friendliness. We look forward to the week/day they are coming because we know with confidence the house will be clean. read more

An all around HORRIBLE service!! I purchased 3 two hour cleanings through Groupon. Each time I called to schedule an appointment they were booking weeks out. Clearly per-paid Groupon customers were low priority. Twice the cleaners were 40 minutes late. They NEVER stayed 2 hours. The last cleaning they only stayed one hour. My house was never cleaned properly. I voiced my concerns to the management. The manager, Nelson was extremely rude!! I am looking to find a new bi-weekly cleaning service for my home. I will NOT be choosing Princess!!! TWO-THUMBS DOWN!!! read more

I really hate to say it but I am not entirely sure one of the workers who cleaned upstairs didn't steal a bunch of my jewelry. Haven't been able to find it since they were here. Anybody else have this concern? read more

After 1st house cleaning I don't want Princess Maid services anymore. They did a bad job - kitchen floors still had sticky spots, dust left behind the TV, vacuuming was bad and their equipment is old and dirty. I was at home during cleaning and asked them to re-clean - which they did right then and there, but the job was still not to my satisfaction. The manager did offer to come back the next day and re-clean again - but I don't see the point, as I was planning on using them on regular basis and if they cannot get the job done right the first time then oh well... Oh, one more thing - if you are paying them by the hour, they are slooooowww. read more

I would not recommend Princess Maid Service. The team members are not properly trained in how to clean. The job was a light clean at best. Items were not moved when vacuuming or cleaning the bathrooms. Owner was not willing to work with me in order to resolve the issues experience, even when he admitted that his cleaning team was at fault. I had princess maids out twice even though I was dissatisfied after the first experience. I was assured that the problem would be resolved at my 2nd cleaning. The 2nd cleaning job was even worse than the first. read more

Be very careful with this company! Terrible quality. 3000 feet house - 4 bathrooms - they spend 1h and 10 min 2 people. They make your house look clean, but it is not clean. They clean only areas where they think you can see. Rush within your home. read more