First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

Friendly staff and quick service oncetaken back. Came in knowing I had a UTI and the…read morereceptionistlet me give a sample before being fully processed. Only reason for 4 instead of 5 is that no one told me it was delayed opening because of winter weather. That is a failing of corporate and their call center not knowing about the delayed opening.

Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and…read moreif they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times.

I have had experience with the professionals in the medical professional building for imaging and…read morebasic care. The facilities is clean, quiet and well maintained. I have used the hospital side of this facility twice, once for surgery and now for a family member. In both instances, the nurses have been kind, thoughtful, and attentive.

April Rivera PA is untrustworthy. She will disagree with an MD neurologist that diagnosed me with a…read moreTIA and say it was a migraine and call me a liar. As a healthcare worker for 30+ years, I found this quite offensive. She never made eye contact and typed on her computer the entire short visit. AI is not how patients should be diagnosed if you have critical thinking skills.

My ex husband spent his last months at Rio Rancho Center. I feel that he got consistently good…read morecare. But I want to write a rave review for an assistant supervisor, Cecelia Silva. When the cupcakes we had delivered on my ex husband's birthday didn't make it to his room, Cecelia stepped in, got cupcakes, a birthday ballon, and sent my son and me the last picture we have of Mike. As he became more incapacitated and couldn't answer his phone when we called, we depended on nurses to go to his room and help him with his phone. When I couldn't get thru to him, I asked for a supervisor and got Cecelia. She gave me her cell phone number and told me if I ever had any problems to call her directly. It was because of her that I was able to have my last conversation with him a few nights before he passed away. If I hadn't been able to have that conversation, it would have been much more difficult to be as peaceful with his death. Since his passing we discovered complications with his Medicaid coverage, so Cecelia and I have had several conversations and gotten to know each other a little. She is the sole responsible parent of 5 kids. My heart goes out to her- but when you think about it, what better than managing 5 kids could prepare one for the supervisory role she has at the nursing home? I will be forever grateful to her Nancy Fischer

I moved here five years ago and signed up with Optum. During that time I've lost four doctors…read morebecause they decided to leave Optum. Now a PA took over my last doctor's appointments and I made an appointment with him over a month and a half ago. I received a phone call this morning cancelling that appointment and the earliest I can get another appointment is in 8 weeks.

Unable to refill a prescription requested almost 4 weeks ago. Not the first time. FNP I saw had a…read morecannabis agenda which he brought up soon after we met on my new patient visit. He also told me that my Vitamin D level was low because of the altitude in Albuquerque. We are above 5000 ft! Incompetent, uncaring and lazy.

They listen and help you in the way that works best for you. Not a normal doctor that just gives…read moreyou a pill to mask the symptoms. They look for what's causing the symptoms. Highly recommend!

Staff changes a lot. Most are strangely unfriendly. There have been several visits where things…read morefelt sort of off, just unfriendly, and uncomfortable, but nothing really concrete. Its enough so that I sort of tense up any time before I have to go in. This time I needed blood drawn. I have slight needle anxiety, I always let the phlebotomist know, and its never been a problem. This time the staff acted like I was a serious pain in the ass for notifying them. I was embarrassed and apologizing right and left, but the antagonistic attitude of the staff wound my anxiety up so high I had to leave without getting blood drawn. I figure enough is enough. I will say that, so far, it seems like all you have to do cancel a membership is call and tell them you want to quit. So that's sort of a plus, I guess...

These guys Rock! Yes it's small, and no they do not offer all services. If you've been at other…read morelarge bases/posts, you know this is small. However, I'd prefer to have small, yet intimate/personalized care than huge "Take a number" type care I previously received at Walter Reed National Military Medical Center in Bethesda, MD. Or even at Kimbrough on FT Meade. These guys had to send me out onto the economy for some services, but when I returned today with my prescription, they did not carry it. So, CPT Lomelli in the back personally said, "We got you sir." She took my number & said we'll get it for you within a couple days & call you when it's ready. You can just tell they care! It's nice!

OH. MY. GOD! Surprise surprise! I went in for a follow up for my terrible allergy attack,…read moreexpecting an half hearted 2 minute interaction with the doc but not Dr. Stevens!! He took care of my original concerns, answered a bunch of questions, suggested prescription and non-prescription items to take care of my overall health, AND... GET THIS, he's also a DO, chiropractor!! I happened to mention I used to have a great chiropractor in San Jose, CA and found out he's one too! He asked, do you need an adjustment and I was like "HECK YEAH!" He took me in the other room with the appropriate table to work me on and voila!! My neck, back, spine are adjusted and it feels GREAT! WHEN DID THEY GET A DOCTOR WHO GIVES A S@&T?? Amazing, just amazing!! He's not my primary care doc but you know I will be asking for him from now on!! If they could all be like him and fix the stupid pharmacy system (been here for an hour and still waiting), I would be a totally happy camper. Wowswers!!

They are very professional and if you use the online checking things move quicker. The staff have…read morelol been friendly and answer all the questions fully.

So I changed my employer last year and had been postponing the need to switch my employer's…read morehealthcare insurance until the inevitable. You see, healthcare is such a stressful area to navigate in the US, so I did all I could until I had to make a chance to my new employers healthcare. One of the things that changed was..my oh-so- lovely Blue Cross Blue Shield forced me to find a cheaper place to get my routine medical procedures done..and that was when I randomly picked Coram out of all the 4 possible choices of places I could pick from. So, honestly, I was a little anxious about the quality of the care, procedure and ease of scheduling (since we all know how bad the state of healthcare sadly is in NM). Well, turned out...I loved having Coram as my new healthcare procedure provider. They were fast, clear and super communicative with me on the processes. I was slightly worried about the delay in getting things scheduled..but Coram pulled everything through from getting all the paperwork and insurance authorization done..to actually scheduling and performing the procedure for me all within just 2 weeks timeframe! So amazing! All the staff I interacted with from my case officer to my pharmacist and a nurse..they were all so kind, friendly and wonderful. I was actually amazed this good quality of care was actually still out there available in ABQ. The place is small but very caring and has all the things one needs. My actual procedures were actually completed quicker than the usual time that it would take at a major hospital because there were less hoops to jump through...and it was pretty much a 1:1 procedures/lovely chats with such a caring nurse Deloris throughout my appointment time there! I definitely would choose to continue getting specialized procedures and care done at Coram again. P.S. they are a CVS subsidiary company, so another bonus is potentially their reach and network of care to potentially continue your care if you ever move out of state.

I am receiving my TPN infusion via Coram and I love the staff there! It is hella confusing to get…read moreeverything coordinated between doctors, labs, etc to get things set up but Coram has stayed with me every step of the way. Most importantly, Brian and Brenda made me feel as if my care and treatment was as important to them as it is to me and my family! It is so refreshing to have healthcare staff that actually is on top of guiding me through this without me having to constantly harass them about getting stuff done. Brian even gave me his cell number and told me to text day or night if I needed help. He's probably already regretting that but we have made an efficient team! For once, I feel like I'm in good hands. And for someone who is extremely medically fragile in the middle of a pandemic, that means everything!

I was referred to Dr Scott Walker by 2 different close friends. He's outstanding, I highly…read morerecommend!

I began seeing Dr. Scott Walker, DC, NP-C in 2015…read more Since he holds licenses as both a chiropractor and a certified nurse practitioner he has a vast array of skills and knowledge to offer his patients. His approach combines the best of holistic, natural medicine with cutting edge allopathic, conventional medicine. He is patient focused, compassionate, and open-minded. He is incredibly thorough and finds solutions that that work for the individual. All of that, and: He is timely--I've never waited more than 5 minutes past my appointment time. His office has good access from I-25 with plenty of parking. His staff, Mariah, on the admin side and Erica, his new CNA, are consistently pleasant and patient oriented, as well. I highly recommend Dr. Scott Walker for primary care, as well as specialty care in the areas of natural health and age/hormonal management.