Called the Menaul location at 7:30pm today 12/26 to verify if they were still open, what time and if they accepted Medicare. We were informed that they were open until 8pm and did accept Medicare. We arrived at 740. Once we arrived, we were informed by their front desk they stopped talking walk ins at 12pm that day. They stated they were informed by their manager to no longer take walk ins. This should've been communicated when we called 10 minutes earlier. This clinic is living up to their 1.5 star rating. Would recommend more transparency via clinics name, receptionist and the website if you're no longer providing urgent care services for walk ins at certain times. read more

Came in with my mom at 7:40 pm after calling to verify if they could see my mom prior mentioned they closed at 8 if we can make it before then. Which we did. Arrived and the front desk then told me they quit seeing walk-ins at noon today. Looked on website immediately after being told this and it said walk in welcome. Obviously their management needs to communicate better. To refuse care on someone who is so sick when you arrive and be told this is in humane !! read more

Antiquated practice; does not allow a support person in with the patient. Did not offer triage to patient with a knife wound. Typical capitalist enterprise. Unimpressed. The procedure was old school as well, and resulted in the tissue in my wife's finger dying. Not good. read more

I have been to the Golf course location numerous times and always get the same rude and poor quality care. We had a scheduled appt for to reassess for a concussion injury and were turned away and told to return when the physican who originally evaluated my daughter was working. The staff was very rude and they are typically short and impolite. We now go to Duke City Urgent Care where they are much friendliver and attentive. read more

When you click on Urgent Care on their website, there is a big button guiding you to do a virtual visit instead of going to one of their clinics. What they don't tell you is that they will bill it as a specialist visit, not urgent care, so if your insurance is like mine, you pay a higher copay than if you'd gone in to a clinic. I feel deceived and unimpressed. read more

The good-- Nice support staff, convenient location. The bad-- Provider prescribed a drug, according to my pharmacist, that would be dangerous when taken with another of my medications. When I returned to the office the provider prescribed another (safer) medication. He did not come out to talk to me about the error. Obviously, I will not be coming back! read more

I have gotten some decent care from doctors at Nextcare when I have a cold or flu. However, my overall experience has been awful. At my most recent visit for a broken toe, my doctor told me I had to get surgery or I was in danger of losing the digit. I had assumed they would confirm it was broken, give me a splint or a boot, and send me home. She told me that the angle of the break could lead it to a puncture of a vein and my toe could go gangrenous and fall and off. She gave me a referral to a surgeon and sent me away having an absolute panic attack. I called the surgical clinic that she had referred me to and learned that they did not, in fact, take my insurance. At this point I still think my toe is going to fall off. I called multiple orthopedic surgeons who did accept my insurance and all were scheduling a week out. I felt I had no choice but to go to the emergency room to get in for surgery. Upon arrival in the ER every person seem genuinely shocked by what this doctor had told me. They said they had not heard of a broken toe just falling off. They took an x-ray and told me never to go back to NextCare again. I recommend you never go there either. I am now saddled with a $500 medical bill that I really did not need to pay. I could have waited to see an orthopedic specialist and skipped the ER altogether but this doctor was either massively incompetent or just wanted to get me out as fast as possible without taking any actual responsibility for my care. read more

Wow, I didn't even think to check Yelp before I chose this Urgent Care to go to. Lesson learned. I just Googled the PA Lynn Devlin. She was so WEIRD--see attachments. It appears that people who work at urgent care facilities hop from one place to another. Next time I have an minor urgent medical issue, I will go to Walgreens and wander the aisles asking strangers for advice. I'm sure it would be very healing. The whole time this PA was treating me, I had a gut feeling she was doing a half-job. I felt I was talking to someone who was not all there, checked-out. The nurse looked like he hated the world, too. The receptionist was sweet, though, probably because she doesn't have to mix with them too much, lol. read more

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Please know that this review is written by a doctor (PhD) working in integrated care. I have worked in several clinics in the UNM system helping doctors who believe their patients benefit from psychological treatment. I also consult with them, attend meetings, and professional trainings alongside various medical professionals ( MDs, PAs, and NPs). This means that what I'm about to write comes from a place of professional experience and knowledge of pertinent privacy acts and just general professional demeanor. I want to warn you against going to this clinic for care. I was completely stunned and in disbelief by what I saw and experienced there. The doctors in this clinic lack professional decorum and one clearly violated HIPAA (Health Insurance Privacy Accountability Act). This act was passed to protect your medical information and maintain your privacy. As a psychologist, I abide HIPAA and have my patients sign the appropriate forms before I can tell anyone that they're even in counseling. Ok, so here's the awful visit I had yesterday (4.4.20 at 12:00). I want to say that my visit was initially alarming when I was having my vitals taken. The woman who went in immediately before me was being berated and yelled at by one of the doctors. I clearly heard "No! I will NOT prescribe you Ambien!!! It's habit forming!!" The woman was trying to respond and he continued to just yell at her "No!!" And telling her that he absolutely refused and was shouting down the hallway. The fact that I know this woman was asking for this medication is a clear violation of HIPAA. No patient should know the medical information of another. I could lose my professional license if that happened. Another thing I found alarming was that the nurse taking my vitals did not appeared alarmed or distracted by this interaction. It led me to deduce that this is something that happens often enough for her to have adjusted to it. It was hard for me to answer her questions because the whole interaction distracted me. By the way, she was kind and respectful, so nothing wrong there. When the doctor walked in I told him about the painful abscess that I wanted him to look at. I also explained that I had a history of these so I knew what to expect. He immediately wanted to refer me to a surgeon, told me he was going to give me medication, and was about to release me. I asked him to please take a look at it because I was in excruciating pain. And it was clear, I came in wearing my PJs, my hair a mess, and looking really rough. I had slept maybe 5 hours in 48 hours. My pain was so significant that I could only sleep for 10-15 minutes at a time every few hours. So yeah, I looked like crap. I'm not sure if he treated me poorly based on how I looked or if he just treats everyone with little regard. But when I asked him to take a look at it, he exuded a sense of annoyance and irritation. He pulled out a paper gown, put it on the table, and told me he was getting a nurse as a witness. He didn't tell me to get undressed, he just basically threw the gown on the table, pulled the curtain, and closed the door. When he came back he took at look at it and just told me he couldn't lance it because it was not ready for it. I understood, yet his demeanor and the way he talked to me made me very upset, I honestly cried. He told me he was giving me medication, walked away, and closed the door. Anytime I've seen a medical provider, and I've even been by medical students, they at least say goodbye or "I hope you get better." This man just walked away annoyed without any acknowledgement that he made me cry or that I was upset. So that was my visit! The doctor made me feel like I was wasting his time. I'm sorry Dr. Stevens but you wasted mine. I wouldn't have waited three hours for my appointment had I known how rude, unprofessional, and dismissive you are. I wish I had looked at Yelp before making a decision about my healthcare. I was honestly in so much pain that I just searched for the nearest urgent care. I needed to be seen somewhere close because I was in too much pain to drive too far and the clinic is half a mile from my house. Oh, and if you're the woman that I spoke of, please contact me. You have every right to file a complaint with the medical board. Do know I will be filing one of my own and will be calling their corporate office to explain my concerns. And posting this experience on HealthGrades. I encourage everyone with a similar experience to do the same. So I will be calling several people on Monday morning to discuss my experience at this clinic and the clear HIPAA violation. I'm sure they're going to take Dr. C much more seriously than Stevens did. read more

I have gone this clinic for a lingering cough, my Appt was at 12:00 when I was called back there the nurse did what she had to do and took me to the room the Doctor took her sweet time and kept me waiting for about 50 mins what was insulting she didn't bother to apologize for the wait, that was 12 days ago and plus the medicine she prescribe me was out stock, When I called inquiring about the medicine still out of stock and the Pharmacist will contact the Doctor that was Last Friday. This Damn Doctor is Fucking Worthless. I wished I had just walk out instead of sticking around to me the Doctor I was dealing look like child instead of adult certainly didn't give a Crap who she inconvenienced. What's the point having an Appointment System, if Damn Doctor is not going to see their Patients on time. read more

Another lovely experience when I'm feeling my worst. Truly great urgent care. Short wait times, kind NP, even figured out the prescription mistake quickly so I didn't have to wait for a long time at the pharmacy. read more

Walk In ~ Excellent Front Desk Staff. Clean Facility. Welcoming Nurse, easy to talk to felt very comfortable. Knowledgeable Doctor and very concerned about my injury. Nurse was very Kind and made me important. read more

Friendly staff and quick service oncetaken back. Came in knowing I had a UTI and the receptionistlet me give a sample before being fully processed. Only reason for 4 instead of 5 is that no one told me it was delayed opening because of winter weather. That is a failing of corporate and their call center not knowing about the delayed opening. read more

NextCare Urgent Care Albuquerque - Not how I enjoy spending my vacation. Quick service once I was taken back to the exam room. - Doctors Near Me - Albuquerque, New Mexico

brought my granddaughter here for a strep test, had a 10:30 appointment. it's now 12:30 and we're still waiting. How long does it take to swab a tonsil ? ridiculous ! read more

The provider, Mark Stevens should not be in this field at all. His bedside manner is horrible. People are there because they don't feel good as it is. He is rude and condescending. Cuts you off when you are trying to ask something and just overall treats you like you are stupid. The Gentleman at the front desk was really nice, but the CNA was also rude (not as much as the provider). Based on friends and family recommendations, I will never go to another NEXTCARE again. This isn't the only poor review of Mark Stevens, yet he is still there to treat people like crap. read more

This place was a major waste of my time and money. The doctor didn't take me seriously and assumed that I was just having allergies even though I had been running a fever. She did not properly examine me for my concern and sent me out the door. Also just to note, I was not med seeking or looking for pain killers. I commonly get sinus infections in the spring and would have appreciated a full exam for that issue. read more

I DO NOT recommend Dr. Mark J Stevens !!!!!!!!! (PLEASE READ ALL) 1) HE CAN'T STAY IN ONE SPOT; He used to work at Southwestern Integrative Health, apparently used to also have his own practice on San Pedro, and now works at NextCare Urgent Care on Menaul. (although he most likely sees this as his own practice due to his ego). Since you won't likely find out why he has moved around so much, perhaps try asking him, if you are so inclined. 2) Like alot of reviews you will find about this specific doctor, I can confirm that he certainly is YOUNG, arrogant, SHORT with you, and JUDGES you harshly. If you happen to see him close to closing, he will likely be at his height of arrogance. 3) YOU WILL BE LABELED A DRUG SEEKER; ADVICE: if you have a history of drug abuse, in recovery and taking related medication, or if you request to be tested for related issues, EVEN IF you simply take scheduled medication for legitimate needs that is on your medical record, you will likely be given the worst bedside manner and be judged harshly and un-justifiably for it. (He is all about alternative medication, though not a bad thing, he won't be sympathetic to others who think differently) 4) HE MAY FORGO ANY LAB TESTING; He also may show little concern for your underlying, perhaps serious, medical conditions (I.e. He may simply diagnose you of a common sickness going around simply because you have similar symptoms and forgo any lab testing at all) 5) HE WON'T RESPOND POSITIVELY TO ANY CRITICISM of his diagnosis. 6) ADVICE: if you do go to see this doctor, DO NOT GO ALONE!! Have someone who will stick up for you and your medical concerns so that you are not pushed around. P. S. This review is based on two encounters with this doctor at two separate locations, years apart (I would not have gone to the last location if I was aware that this doctor was working there). read more

This was the worst medical experience I've ever had. Lynn Devlin, PA told my partner, "are you serious?" When my partner asked for my vitals. Lynn stated we were aggressive because we asked this question. She didn't tell me the name of my medication until I chased after her when she left my room. I've never experience such a lack of care from anyone. read more

Brought my kids there for physicals so they could play sports because NextCare is listed by APS. Apart from the systemic problems and the elitism involved in making kids pay to pass an exam before being allowed to participate in physical activity, this office assumes you know everything about the process, which I did not. The doc entered, looked at the forms, said "these are not done," and rushed out as if had interrupted her administration of CPR to someone (no one else was in the waiting room), leaving me to figure out which ones weren't done. Much more effective would be to say kindly "I know these can be confusing but this paper here is the only one I need to fill out. The rest are filled out by you and I actually need them filled out before I can proceed. So I'm going to step into a different room but I'll be back in no more than a few minutes." It may take a few more seconds to say all of those words, but I would have felt much more cared for, and with a name like nextCARE, you'd think they'd live up to that reputation. Instead, I left feeling neglected and as if they were just hocking snake oil. Finally, we are not mask fanatics. The day they lifted the mandate in NM, we quit masks. As it happened, though, my daughter had a COVID exposure two nights prior and wanted to be respectful and not get the doc sick, who would be in a small room with her, so she decided to wear a mask for this appointment. As we were about to leave the doc lectured my daughter about wearing a mask! "Are you scared about things you've read on the internet? (No pause so not really a question) because you shouldn't live your life in fear of getting COVID." Of course, what I heard her also saying was "preventative care me damned, sweetie! If you get COVID or you give it to others, we get to make more money, so throw that mask away, girl!" Ugh! Urgent Care is such a scam! And NextCare seems to be the scammiest! read more

they took so long. they 2 girls at the front dest were rude and had attitude. they had me waiting so long and there was no one literally. I came in at 2:40 and more less it's 3:30 and I'm still waiting for them to take my piss to get it tested like really!! common now wtf read more

This place seems competent and fairly complete. The staff seem reasonably nice as well. Nothing to blow you away either, though. They have a reasonable lab and diagnostic capability as well. They do take appointments, and I highly recommend that you do so. You can be sitting there, blood spurting from an open arterial wound, and the 5 year old with the sniffles will go in before you do if they made an appointment and you didn't. I'm exaggerating, of course, but you get the idea. Make an appointment. Once you're in, you're out pretty quickly (which could be good or bad, but mostly good, I think), and they have your discharge instructions and prescriptions super fast, so that's cool. read more

I went to this NextCare due to breathing issues. The receptionist was rude and short with me. As I was completing the paperwork, at the receptionist's counter, I moved to the side so the next person could speak with her. The receptionist snapped at me and scolded me for doing so. Then, my husband was not allowed to sit in the waiting room with me, even though the nurse at my place of work, who had sent me to get chest X-rays, did not want me to be alone. That was it for me. The receptionist treated me like a number and not a person. I will never, ever return to this urgent care. read more

I went to Nextcare because I stabbed myself in my hand while carving wood. A PA saw me and said my hand needed to be X-rayed but their machine was down so I was told "sorry, I can't help you" then sent me to another urgent care. I was by myself so driving was problematic. I received a bill from them for $63.09. I called to discuss, they said they'd review my case. Received another bill, called and was lied to about calling me back, said I still owed the money. They turned me over to a collection agency and dinged my credit rating 30 points, still owe $63.09. This is extremely unprofessional by Nextcare, more interested in money than customer service. I will never go back to them and have already told my friends about this horrible service. read more

NextCare Urgent Care Albuquerque - The wound and blood shed. - Doctors Near Me - Albuquerque, New Mexico

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Second time here was horrible. Waited about 20 minutes, paid the copay, saw the nurse who refused to prescribe me medication for a cold. She was nice but I didn't wait and pay for advice to 'take over the counter medication'. First off I already had done that nor did I pay money to get advice I already gave myself. Pro: quicker than concentra urgent care read more

Appointments are completely useless, as walk-ins are taken in first. Staff is rude to sick patients. Unprofessional setting.

This practitioner (Mark Stevens) was unconscionably rude, dismissive,and condescending. I'm going to die 20 years before my time because of people like him. I will certainly never return to this urgent care. He has dozens of complaints and he still works there? Just a very unpleasant and unproductive visit. read more

I would give negative 15 stars if allowed. I Had an appointment at 11am checked in at 10:50 sat there till 12:40 with no assistance. The workers are very rude and have no sense of customer service! Go to uncer and ladera they treat you with respect at least. This place is straight garbage (menaul location) read more

Carmen Suazo you should be ashamed of yourself calling yourself a healthcare provider!!!!! In your biography it says you like taking care of people. Well you failed my family and I! On Monday July 26 2021 my kids and I came into the Nextcare clinic you were working at. I asked you for a strep test!!! I ASKED!!!! You told me cough and strep don't run together. You felt our necks looked in our throats and told us it was ALLERGIES!!!!!!! Are you out of your damn mind!?!! I got home feeling worse at this point my kids fevers spike for the next 3 days yes 3 days we suffered because YOU told us we have allergies!!!!! The visit took all of 3 mins!!! You gave us 3 mins of your precious day!!!! I went to Duke city on 7/28 because my throat was swollen my kids were not getting any better!!!! Duke city laughed at you rolled their eyes and said yea this isn't allergies tested us for strep and covid! Well guess what!!!!! My strep test came back POSITIVE!!!!!! How could you be so damn careless!!!!!?! Had you just stopped and listened to the damn patient and how she knows her body!!! We would've been feeling better by now!!!!! I WILL NEVER GO BACK TO NEXTCARE OR BE SEEN BY A UNPROFESSIONAL LAZY PA and truthfully consider going back to medical school and LEARNING BEDSIDE MANNER!!!!!! As for NEXTCARE think about who you're hiring!!!! read more

I came to this urgent care a while back with severe abdominal pain & was treated by a Physician's Assistant. When I was checked in by the tech, I told her of my family history w/ gallbladder disease & said my pain was either that or pancreas. I even wrote that on my form. I then spoke to the PA who completely dismisses my history & symptoms. He tells me that my severe pain is just constipation. I explain to him that I have been constipated & it was NO WAY this level of pain. I explain that I have given birth before & that's the level of pain I'm feeling. He laughed & dismissed me again. He told me to take a laxative & sent me out the door. Seriously!?!?! A woman who's in severe pain, close to childbirth level pain & you don't believe her? Leave it up to a MAN to think taking a poop is close to childbirth. What an IDIOT. So my pain returned that very evening & I went to the ER. Right away they said, "it's your gallbladder!" Of course,​ it is!!! I had diagnosed myself & told the urgent care, but the little PA dismissed it. So soon after this urgent care saying I was "just constipated" - I'm on an operating table having an organ removed!! Thank you to the ER & Surgeon for being qualified & competent medical professionals, unlike this urgent care. Of course, they laughed hysterically about the incompetent PA who thought gallbladder disease was merely constipation & sent me home when I needed surgery. Also, not only is the "doctor" incompetent, but the front desk staff were horrible too. The young man with the piercings was really arrogant & rude. He told me my charge, which was double the rate that I knew I needed to pay. He argued that I was wrong (I KNEW I wasn't) but I was in so much pain, I just paid the amount. Luckily, I knew better & waited for the claim to go through. I called my insurance & they verified that I was right & had been overcharged. I called this urgent care's main headquarters & received my refund of HALF the amount. The child at the front desk is not only rude, but he can't even do his job correctly. Wonder how many others have been overcharged? So in summary, if you have a cut and need a bandaid, maybe this place can help, but if you need competent medical care with professional front desk staff, this is definitely NOT the place. read more

I went to this urgent care for wrist and back injuries/pain. The provider did a quick physical exam of poking and prodding around, trying to trigger the pain. He eventually decided that my back pain was likely caused by a UTI that had moved to my kidneys (which didn't make much sense to me due to the sharp pain being located in my upper back being triggered by certain movements). He insisted he was only being "thorough" by checking for a UTI even though he didn't suggest any other potential causes or order other tests to explore further. After my UA came back negative for a UTI, the provider still didn't propose doing any other tests to determine the source of this pain. He eventually decided it was "probably just a pinched nerve" and ordered PT for my back. I went to a different urgent care two days later due to worsening back pain. This other facility completed some x-rays and informed me that I had two fractured ribs in my upper back. I felt the provider at NextCare was unprofessional and not at all as thorough as he believed after discovering the true source of the pain. His computer wasn't working properly and he had to complete charting on paper, which I understand is frustrating, but I felt like this affected the quality of care he provided. I'm giving three stars because he did order x-rays of my wrist, the facility overall is clean, and the other staff were pleasant. read more

The receptionist with the dark hair is rude. So put out to try to help folks out. My wife came in last week, and the Co-pay was $25, me this week$50. I showed them a copy of the receipt, and they said it's up to the person who enters it. This place sucks, they have a low rating because their customer service sucks. Do yourself a favor, and find another quick care ! read more

Typical lazy NM bullshit. Went there and they wouldn't let me in without an appointment. Said they couldn't take any more walk ins. So i made an appt online for the next day. Website says you can pay out of pocket. Went there the following day and they turned me away bc they dont take my insurance i said id be paying out of pocket like it says i can online. They could not be bothered. It wasnt even busy they were lazy and refused to help how is this care of any kind how is this urgent? I guess the whole thing is an oxyMORON and NM is great at the last part. read more

There concern for payment was more of a priority than treating the patient. Don't recommend. I will drive an extra mile for treatment. Just not a professional place to go. read more

I had a great experience here despite the 2-3 star rating. Celeste was the NP that saw me and she was amazing. Quick, smart, and genuine. I got there at 4:15PM and was out by 4:45PM. 30 minutes! read more

The PA was very professional and made up for the uncomfortable environment. I would rate her a 10/10. The rating for this place is based on the front desk and management. I checked in via the call center, which was supposed to put me at the top of the list. However, the receptionist took her time to log me in as a customer and when I asked why my name kept being put further down the list (from #1 to 3, 4, 5, etc.) she said it was because the computers were down. I wondered why others were going back to be triaged when they came in, and why it appeared as if both receptionists seemed to be working on the computers...why she kept telling me the system was down. I finally accepted that it seemed more important for her to talk, with what appeared to be the manager, about (1) requesting days off, (2) talking about drinking too much alcohol and "maybe not being able to come in that Monday", and (3) engage in what could be perceived as playful banter between her and the manager, that dedicating the time to complete my chart was too much to ask. Also, the same receptionist seemed to feel comfortable openly discussing thoughts about a potentially mentally ill patient with the other receptionist "you are so lucky", seemingly because it was the end of the other receptionists shift. With exception to the PA, and the triage nurse, the place seems very unprofessional, even sophomoric. Hopefully, I never have to hear the manager say "bada bing" while drumming on the counter. Or advising his staff in how things are "easy peasy...too easy". Sitting in your waiting area was not at all "easy peasy". Keep the provider and overhaul, or at least re-train the rest. Again, the PA and triage nurse were top notch, the rest have some room for improvement. read more

I waited about a half hour before they told me they didn't have their X-ray tech working that day. If they would have told me that before I wouldn't have waited around just to be turned away. read more

Front desk staff can be quite rude and uncaring. I somehow managed to piss one off them off without even saying anything because I was literally too sick to talk. Based on the number of people who came in after me, yet were seen ahead of me, she definitely made me pay for whatever she thought I did. Fortunately, the Doctor/nurse/PA i saw was very good and caring. Funny how all the ratings on their page are all "5 stars" but when you take a second to click on the ratings, it links you to Yelp, you plainly see they're nothing more than a 3. Fix the bad attitude of front desk staff and I'd likely give them a 4, until then, no read more

If there is any way for you to avoid going here, you should. My daughter fell and broke her ankle and went here. They put a boot on her and sent her on her way- with no splint, no directives, no referrals to an orthopedist. When we finally found an orthopedist , NextCare refused to send her chart and x-rays. They are incompetent, to say the least. I wouldn't go here if I had a splinter in my finger. read more

The doctor, I think his name was Allen, was rushing, didn't listen to me. I had to have a swab done and he just motioned for me to remove my clothing. I told him i had a past trauma and that i was a survivor and and he said "well i mean you gotta survive" and then i told him that i felt like he was rushing and that i felt uncomfortable and he just rushed out of the room saying "my goodness" and i heard him talking to another doctor about it just outside my door, saying that i was "uncomfortable" but there was an infliction in his voice about it. The other doctor who helped me was understanding and kind but man that dude made me feel so unseen and just like i didn't matter. I knew that to him I was just a number in the queue and that my personal comfort was not a priority. If i don't have to, i won't come back here. I also asked for a referral and he just ignored me and didn't put it in the paperwork. I have literally never been treated like this at any doctors office. read more

Hi I have never been to one of the Next Care Urgent care , but I was going to go on Wednesday evening of this week was unable to go so I cancelled my online appt . Then it just reschedule for the same day but later , anyway to make. Along story short I scheduled it for the next day but I had to cancel because I worked later than normal . I called and it was the west side one I was going to the girl was very rude to me and acted by me calling that I was interrupting her. I work in customer service you do nit treat customers like that at all . Anyway with that attitude of hers I decided I did not want to go there , I do need attitude espically not ver going there . So I guess I am glad I did not go . read more