When I arrived in the middle of the night needing a C-section, I was immediately greeted and my…read moregirl was taken back to be examined. The Dr. and staff were extremely friendly, made me feel well taken care of. Then, the shoe drop....., when I heard what the cost would be, my first thought was EXTORTION!! How could anyone justify this # Well, I opted for their alternative option, which was about 30 miles away. My local vet is expensive after hours, however, I couldn`t be seen there. This operation was almost 5 times as much, I couldn`t believe it. If you need medical attention for your pet, and money is no object, I would have no trouble referring you to The Blue Pearl.

We had GREAT experiences with Blue Pearl in Tampa, FL on several occasions so when we needed…read moreemergency services for our dog after moving to Nashville we headed to Blue Pearl. We have a difficult people aggressive dog who has to be sedated for any exams and treatments. We were not shell shocked with the price as we have had to utilize emergency services in the past. We are also not naive as dog owners and are well versed in rescue, fostering, and multibreed dog ownership. The veterinarian took FOREVER to actually make an appearance and when she did, she was clueless. The technicians were completely disconnected and lacked any empathy. We were essentially laughed at and told "he has an expensive stomach ache" after spending almost 6 hours at their hospital and almost $2000. His symptoms continued throughout the entire night after we were discharged home with zero advice and zero treatment recommendations. I am a physician, so not a veterinarian, but do have medical knowledge enough to know when something needs an emergency evaluation. We followed up with our primary vet the next morning and the records and images were obtained from Blue Pearl who completely blew us off and we were sent from our primary vet to Nashville Veterinary Specialists for ultrasounds and more imaging because what we were told was "normal" imaging from Blue Pearl was in fact NOT "normal" imaging. AND where the technician gave my dog his sedative injection in the back of his leg he developed a large hematoma which I have photos of and can provide if needed. He also had cuts on his foot where he was shaved by the staff I'm assuming for blood pressure monitoring. I am grateful to my primary vet for being attentive and working us in the following morning and to NVS who paid attention, did an appropriate work up, and gave us a treatment plan and this is where we will visit going forward if emergency services are needed.

They have great customer service. They were very patient with my dog and I. They do offer care…read morecredit to help with payment plans and the establishment is very clean.

A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

Look no further I would easily take my dog here again they were amazing and it was incredible to…read morewatch the vets and staff work. They make you feel so comfortable and really care for the animals

Christina our night doggy nurse was so wonderful. she is so kind and sweet and compassionate. she…read moretook the time to listen to me and answer all my question. she treated my dog like her own. Dr Bierly was also great and very helpful and we appreciate all her care.

Despite our beloved Maltese's terminal illness , they diagnosed her promptly and painlessly . They…read moregave us options on extending her life or ending it gracefully and lovingly. ( she was 13 yrs old) . It was a sad time there but they handled it sensitively and I would def return

Wow is all can say! Terrible! Took my shih-tzu in because he had a place on his foot that looked…read morepretty bad. The people that greeted me were nice but, I took my dog to Dr Anderson today and received a totally different plan of treatment and Dr Anderson actually looked at my dog and gave me a different diagnosis. Dr Allie didn't even look at Dodgers paw and I got a quote of almost 900.00. I'd like to know just how two vets could be so far apart and the bill was 111.00. I understand an emergency vet is more expensive but I am not convinced that was the appropriate course of treatment in this case. I feel like that emergency vets play off of the fact that they know it's your baby and you'll do just about anything to help them.

Dr. Christy Ellis and the staff have taken care of my animals, rescue situations, and emergencies…read morefor 15 years. I board there and have also used grooming services. Their 24 hour care is extraordinary. I would not use anyone else because the staff, services and care my animals receive are stellar. They care for my babies like I do. These folks are wonderful.

I have been taking my pets to this veterinary hospital for many years and have always appreciated…read morethe care they received. Unfortunately, the level of service seems to have declined recently. In the past, I was able to bring my pets in when an emergency arose, regardless of the time. Recently, however, I was told that my pet could not be seen until 8:00 AM. This was particularly concerning given that the hospital's website advertises itself as a 24/7 emergency veterinary facility. If the emergency services or hours have changed, the website should be updated so pet owners know what to expect when they have an urgent situation. I'm disappointed because I have been a longtime customer and previously had a much more positive experience.

Its always a relief to me when one of my boys is in distress or some other thing like procedures…read moreare needed. My cat has the same hyperthyroid disease as his brother. Dr Waugh has always been wonderful and so empathetic and caring. She always explains the options in a very concise and understandable way.Will answer as many questions as you have. I have always trusted her with my cats' severe problems and they both have been better for It.

Thankful for the blunt honesty I was given while here during a scary few hours with my older cat…read more It helped me make educated and selfless decisions for my sweet baby. This is what all vets need to be--give me the statistical rate of recovery so I can weigh it against the costs of care. Thank you for putting my sweet baby first.

We cannot thank Dr. Harper enough for the kindness, compassion, and comfort she provided during one…read moreof the most difficult moments of our lives. God truly sent us an angel in her. Saying goodbye to our beloved Aspen was heartbreaking, but Dr. Harper made the experience as peaceful and gentle as possible. Her explanation of every step was clear and reassuring, helping us understand what to expect while allowing us the space to process our emotions. The care and tenderness she showed toward Aspen--and toward us--was beyond what we could have hoped for. She treated Aspen with such dignity and love, making sure her final moments were filled with peace and comfort. We are forever grateful for Dr. Harper's empathy and professionalism. In such a painful time, she was a source of warmth and guidance, and we truly cannot recommend her enough to anyone facing this incredibly difficult decision.

Enlisting the help of CodaPet and Dr. Harper to help our beloved doggy pass on was the absolute…read morebest decision. Dr. Harper was extremely professional and so very kind and sweet. She made the moment we were dreading for so long as tender and gentle as one could. We are extremely grateful for their service and for her.

Saved my babies life!!! She came in with life threatening wounds. I will say I wasn't happy because…read moreone of the vets kept talking about worst case scenario with words like it hasn't happened yet as if it was destined to happen. My baby pulled through and is now in great condition. Which is what is most important.

Wow. What outstanding staff here. This is the second time I have been here, both for emergencies…read more This time around I walked in and our family dog was taken back right away. The staff was understanding, kind, helpful and empathetic. They gave us options and let us make the decisions while supporting next steps. We unfortunately had to put our girl down. They allowed us ample time with her before saying goodbye. The room was nice and thoughtful. I didn't notice the candle that gets lit when families are saying goodbye to their babies until I came back the next day. We just received the sweetest card in the mail. Their staff all wrote nice notes to us and sent us flowers to plant as well. Everyone seems so genuine and kind. Can't thank everyone enough.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.

I had 2 beautiful boxers. The older one passed away a couple years ago. The Animal Hospital sent me…read morea beautiful card with my boys nose print and his paw print. My second boy lived 2 more years passed his brother and passed a couple months ago. I patiently waited to receive the same package from the Animal Hospital so I could prepare his memorial. When it never came I reached out to the Animal Hospital to ask if it was something that stopped doing. I was told that this dog was not done. I was told it had simple fallen through the cracks. And when I asked how they could do that with someone's final memories with a pet they've had over 12 years the response was well did you ask for it? I was literally holding my dog as he died. I felt his heart stop beating and became hysterical. My friends had to take me out of the building. So no I'm sorry I didn't think to ask for something in that moment that was done for me before without asking. So I am not a fan of the animal hospital that was so careless with my last memory with my dog.

We lost our beloved 14 year old doxie a few weeks ago on July 2nd…read more My husband made arrangements the night before we put him down. He was able to select the service we wanted and paid for it all online. We brought him straight to the funeral home from the vets. The facility treated us with compassion and respect. I understand some people would not go to the lengths we did to lay our fur baby to rest, but we requested a private cremation. They were able to accommodate us and allowed us to witness. They cremated and processed our baby in a timely manner. We didn't request any personalization for his urn, so we were able to get him on the same day he was cremated. I don't wish for any pet parent to go through losing their beloved fur babies, but Family Pals did an amazing job. I highly recommend them for laying your pet to rest.

I brought my beloved family pet to them today and I was treated with the utmost dignity and respect…read moreas I would have been with a human family member. They were so thoughtful and kind. I highly recommend this service for all your cremation needs.