A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

Death trap! You're there for over 3 hours , they separate you from your pet and bring you 2 pay…read moreoptions! Both ridiculous amounts. The vet looked high on something, I was given no evidence of what was wrong with my animal! When all I could pay was450$ and not the 1700$ I was shown the door! Absolute crap place!

Look no further I would easily take my dog here again they were amazing and it was incredible to…read morewatch the vets and staff work. They make you feel so comfortable and really care for the animals

A really great experience in the middle of the night on the 4th of July…read more Very friendly staff who were so patient and sweet with my poor girl who has a case of Swimmer's Tail. They didn't push me to do anything I wasn't comfortable with but also gave me plenty of options for treatment and they were extremely helpful with explaining the medicine we chose. They had us in and out in 30 minutes! Very grateful to have y'all nearby if we're ever in need again!

I would strongly caution anyone against bringing a critically ill pet here without doing extensive…read moreresearch first. We brought our beautiful Golden Retriever to VEG ER after she began vomiting and stopped eating. We were told she had a bowel obstruction and would likely die without immediate emergency surgery. The quoted cost was approximately $9,000. We were presented with what were described as "financial assistance options," which consisted of credit applications. Those were not viable for us at the time. While low-cost clinics were briefly mentioned, we were told they were closed or would not be able to see her in time. No help with transport was offered. Because this was described as a time-sensitive emergency, we were left understanding that we had only three choices: 1. Euthanize our dog 2. Pay in full before surgery 3. Surrender her to a rescue so she could receive care We later learned information that we were not aware of at the time and that would have significantly changed how we approached this situation, including: 1. The possibility of payment being accepted after care was completed. We were told payment was required before surgery would begin. The following day, we were informed that surgery had already been completed before any payment was made. 2. Potential partnerships with nonprofit organizations that may be able to assist with emergency veterinary costs without requiring surrender of ownership. 3. The option of having additional time to attempt to crowdsource funds. A loving, bonded home facing one unexpected financial crisis was treated as less viable than surrendering our dog to strangers, and that was deeply painful. In order to save our dog's life, we made the heartbreaking decision to surrender her. She survived surgery and is alive, but we are permanently separated from her. Our children do not understand why their dog is gone, and the emotional toll has been devastating. What made this even harder was seeing the situation later characterized publicly as abandonment, which does not reflect our experience or intentions. We did not abandon our dog, we sacrificed our place in her life so she could live. That distinction matters. I believe we were given incomplete or unclear information during a moment of crisis, and that lack of clarity removed meaningful choices when time and communication mattered most. Emergency medicine is not only about medical care, but also about communication, compassion, and advocacy. In our experience, we did not feel supported in exploring every possible path to keep our dog while navigating an impossible situation. If you ever find yourself in a similar emergency, I strongly encourage researching alternatives and seeking a second opinion if possible. We went in trusting that we were being shown every option. Looking back, we do not feel that was the case. Rest assured we are looking into filing a written complaint with the state's veterinary licensing board. I have attached a documentation of lies written by the vet we had the misfortune of meeting last week.

Despite our beloved Maltese's terminal illness , they diagnosed her promptly and painlessly . They…read moregave us options on extending her life or ending it gracefully and lovingly. ( she was 13 yrs old) . It was a sad time there but they handled it sensitively and I would def return

My dog had his eye enucleated recently. When I came home from work, the socket was draining blood…read moreand purulent fluids. He was in a great deal of pain. Neither the tech or vet listened to anything I had to say. The vet went our of her way to make me feel like I was lying about how I was giving my dog his medication. They charged me for doing absolutely nothing. I stayed by my dog's side for the next two days until my regular vet's office opened. My dog was having a reaction to the sutures that caused bacteria to form in the eye socket. He was going septic. She changed antibiotics and kept him for three days until he improved significantly. This animal medical center used to be great but now the health care and empathy has declined significantly.

Dr Judd is so kind and we enjoyed talking to her out side of just her being a vet!! I will always…read morerecommend her!! Thank you Dr Judd! Jennifer Hart Luna

Thankful for the blunt honesty I was given while here during a scary few hours with my older cat…read more It helped me make educated and selfless decisions for my sweet baby. This is what all vets need to be--give me the statistical rate of recovery so I can weigh it against the costs of care. Thank you for putting my sweet baby first.

MRI machine was broken & we drove over 2 hrs to get help for my dog only to find out that they…read morewould not be able to help him until they could do the mri. had to drive to murray, ky for a ct scan & then have surgery in paris. the vet said my dog would probably be up walking around had we not taken so long to have the surgery done. We called numerous times on Sunday & was told that there was not a neurologist on duty or on call & to be there at 5am Monday morning & we were only to find out that they could not help us at all. Time was of the essence & my dog still cannot walk because we waited a little too long to do surgery. Not happy with the care that we received or lack of

We cannot thank Dr. Harper enough for the kindness, compassion, and comfort she provided during one…read moreof the most difficult moments of our lives. God truly sent us an angel in her. Saying goodbye to our beloved Aspen was heartbreaking, but Dr. Harper made the experience as peaceful and gentle as possible. Her explanation of every step was clear and reassuring, helping us understand what to expect while allowing us the space to process our emotions. The care and tenderness she showed toward Aspen--and toward us--was beyond what we could have hoped for. She treated Aspen with such dignity and love, making sure her final moments were filled with peace and comfort. We are forever grateful for Dr. Harper's empathy and professionalism. In such a painful time, she was a source of warmth and guidance, and we truly cannot recommend her enough to anyone facing this incredibly difficult decision.

Enlisting the help of CodaPet and Dr. Harper to help our beloved doggy pass on was the absolute…read morebest decision. Dr. Harper was extremely professional and so very kind and sweet. She made the moment we were dreading for so long as tender and gentle as one could. We are extremely grateful for their service and for her.

Saved my babies life!!! She came in with life threatening wounds. I will say I wasn't happy because…read moreone of the vets kept talking about worst case scenario with words like it hasn't happened yet as if it was destined to happen. My baby pulled through and is now in great condition. Which is what is most important.

Not every animal can be saved in an emergency. Against all odds, in the middle of the night, this…read morevet did emergency surgery on our dog and she survived. She is only 9 years old and full of so much life. It is the hardest thing to put your entire love and life in the hands of complete strangers but they saved my dogs life. I am so grateful. So, so grateful. They were understanding, kind, compassionate and explained everything in great detail.

I've had nothing but positive experience for my French Bulldog every time we go. Communication has…read morealways been easy and clear.

DO NOT TAKE YOUR DOGS HERE IF YOU LOVE THEM…read more A few weeks ago, my heart sank when I saw my dog throwing up blood. Panicked, I rushed him to the emergency vet, where they suspected he might have an obstruction. After that first vet visit, I took him to animal hospital, hoping for clarity. The vet there didn't think it was an obstruction but told me to wait 24 hours after giving him anti-nausea meds. If he vomited again within that time, it would likely set the obstruction probability higher. Sure enough, he threw up again within the window. This time, I brought everything--his vomit and stool--and asked for further tests. But the vet dismissed the need for testing, convinced it was an obstruction. They rushed him into surgery, only to find nothing wrong inside. Afterward, my poor dog continued vomiting and having diarrhea. Desperate for answers, I insisted they test his stool again. That's when they discovered worms--nothing more than a simple dewormer was needed, not a $2K surgery. They were quick to ask for money and even charged us multiple times, but took zero responsibility. The clinic owner brushed it off as "nobody's fault," offering me discounted medication instead of real solutions. To top it off, as I was leaving, the assistant had the nerve to tell me, "At least he saw you for free." I wasn't about to pay $80 for five minutes of vague answers. The only thing that felt remotely professional was the owner calling to ask how my dog was doing--but even then, he just repeated that it was "nobody's fault" and that it might not even be worms after all. Turns out it *was* whipworms, and after a 3-day course of medication, my dog started to improve. It's heartbreaking to think how much we went through, all because of a simple mistake that could've been caught earlier. I just wanted the best for my dog, and all they gave me was a painful lesson in how much money can cloud the care of an animal.