When I arrived in the middle of the night needing a C-section, I was immediately greeted and my…read moregirl was taken back to be examined. The Dr. and staff were extremely friendly, made me feel well taken care of. Then, the shoe drop....., when I heard what the cost would be, my first thought was EXTORTION!! How could anyone justify this # Well, I opted for their alternative option, which was about 30 miles away. My local vet is expensive after hours, however, I couldn`t be seen there. This operation was almost 5 times as much, I couldn`t believe it. If you need medical attention for your pet, and money is no object, I would have no trouble referring you to The Blue Pearl.

We had GREAT experiences with Blue Pearl in Tampa, FL on several occasions so when we needed…read moreemergency services for our dog after moving to Nashville we headed to Blue Pearl. We have a difficult people aggressive dog who has to be sedated for any exams and treatments. We were not shell shocked with the price as we have had to utilize emergency services in the past. We are also not naive as dog owners and are well versed in rescue, fostering, and multibreed dog ownership. The veterinarian took FOREVER to actually make an appearance and when she did, she was clueless. The technicians were completely disconnected and lacked any empathy. We were essentially laughed at and told "he has an expensive stomach ache" after spending almost 6 hours at their hospital and almost $2000. His symptoms continued throughout the entire night after we were discharged home with zero advice and zero treatment recommendations. I am a physician, so not a veterinarian, but do have medical knowledge enough to know when something needs an emergency evaluation. We followed up with our primary vet the next morning and the records and images were obtained from Blue Pearl who completely blew us off and we were sent from our primary vet to Nashville Veterinary Specialists for ultrasounds and more imaging because what we were told was "normal" imaging from Blue Pearl was in fact NOT "normal" imaging. AND where the technician gave my dog his sedative injection in the back of his leg he developed a large hematoma which I have photos of and can provide if needed. He also had cuts on his foot where he was shaved by the staff I'm assuming for blood pressure monitoring. I am grateful to my primary vet for being attentive and working us in the following morning and to NVS who paid attention, did an appropriate work up, and gave us a treatment plan and this is where we will visit going forward if emergency services are needed.

They have great customer service. They were very patient with my dog and I. They do offer care…read morecredit to help with payment plans and the establishment is very clean.

A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

I rarely write reviews, but this experience needs to be shared…read more My sister brought her dog to Banfield Pet Hospital off of Charlotte Pike in Nashville, TN for a scheduled euthanasia after months of treatment there for what was initially misdiagnosed as allergies and skin infections, only to later learn she had cancer. Seeing her quality of life rapidly decline brought us to the impossible decision to euthanize her. We arrived, said our goodbyes, and prepared ourselves emotionally. Our dad drove nearly 4 hours to support my sister through this unimaginable ordeal. After taking her back, the staff returned nearly 45 minutes later and told us they couldn't place a catheter due to her severe skin condition which her records already reflected. Then we were told the vet was not experienced enough to proceed without one and refused to perform the euthanasia because the surgical team had already left for the day. The nurse tech told us that the Dr. was about a year out of vet school and had only performed this procedure twice--this being her first time without the support of a senior vet or the surgery team. We were then sent home and told to come back the next morning (today). This meant my sister had to go through the trauma of preparing to say goodbye to her emotional support dog twice, while her dog endured additional stress and discomfort in her final hours. To make matters worse, my sister received a call this morning asking if her dog's skin condition had "improved," prior to confirming the rescheduled appointment. This was not just a scheduling issue, it was a failure in preparation, communication, and basic compassion during one of the most difficult moments a pet owner can face. No family should experience this. Please reconsider trusting this facility with your pets.

I have been going to this Banfield location for 3 years and they used to be amazing. The past year,…read moreevery single time I show up whether it is a drop off appointment or scheduled it takes 40 plus minutes to even see the tech. I have showed up late before; however, even when I am directly on time it still has taken this long. It is ridiculous to wait this long to see the tech. I have also waited over an hour one time to see the vet. Unfortunately, it seems that they are super understaffed and have high turn over with vets. I have held on to the Banfield plan for this long because of the affordability prior quality of care but that is no longer there and plan to be canceling after this year.

Took very good care of my extremely dehydrated cat and worked with me with finances to get my cat…read moretaken care of and healthy again. Vet tech Katrina was outstanding with service and compassion.

Original Review was Flagged:…read more In my experience, this hospital operates with a very corporate feel. I didn't find the level of personal connection I was looking for as a pet owner. My firsthand takeaway is that I'd personally prefer supporting a locally-owned business in the area instead of this firm-managed model.

Hillsboro Animal Hospital has been an excellent experience for our little Cupcake (CC) a…read moreBichon/poodle mix and us. We first came to Hillsboro in May of 2023 while visiting Nashville, when CC was almost 15, and got excellent veterinarian care from Dr. Wall. We moved here in January '25, and took CC to see Dr. Fischer at Hillsboro yesterday. CC has failing health, because she's 17 years old. Dr. Fischer was caring and answered our questions and helped us with her failing health issues. Whatever time Cupcake has left with us, we're grateful to have Dr. Fischer and the staff at Hillsboro helping us with our little girl. Marcia Van Lenten

People there are very nice . They take good care of my pets ! They are so patient will answer all…read morethe questions you ask .

I have had a really good experiences with this office. I have a very reactive chihuahua and really…read moreappreciate how the staff still works with him. I love how they have Dr Talbott on staff to work with exotics. He is very knowledgeable with my guinea pigs and was extremely compassionate when I had to euthanize one of my babies. The office staff are kind and personable.

If you made an appt here - as a new pt - cancel it now or regret it later! Worst vet clinic I've…read moreever seen. Should have went with my gut when I pulled in the parking lot. Scheduled an initial exam to establish my pet as a new patient. No current medical issues. Upon arriving .... No single person ever talked to my pet or tried to greet him or interact with him in front of me ...at any point. Which was very odd to me. The experience was like a trip to the twilight zone. Took the afternoon off to bring in my cat, however after a lengthy list of questions and recommendation of updated vaccines ...they took him in the back. I thought they were only taking him back to weigh him. I was so confused with their process as no one explained to me what was happening. I thought they were just weighing him and bringing him back and then the vet would come in and talk to me, examine him and proceed. None of that happened. So after about 10 min ...in comes the vet with my kitty - says hi I'm Dr .... returning him to say him "he's not happy and won't let us do anything with him" I said oh really? Wow, okay sorry. I could tell and smell he had spewed (which he never has before) ... so that was enough to tell me the little guy had a horrible experience. He's not feral, never has been and has always had good interactions in the past ...he's an indoor, typically laid back and low key cat. Vet stated that this is usually the way it goes with cats?? Im thinking ...Really? Never happened before with any other vet - I had another cat for 20 yrs never had someone tell me that before. Color me crazy, but I thought all vets were trained to know how to handle cats? And if this is the way it goes here .... why not have me come get meds first prior to his initial visit? Mind you, this is my first interaction with the vet. I've never been to a vet before where I didn't meet the vet on the front end before or during his initial physical exam and or not with me in the same room. When the vet came in with my cat returning him to me stating I would need to reschedule after he's medicated ... the dr seemed frazzled and put out ... his energy was so off putting - that I knew right away this isn't the vet for my pet or the right place for me. The whole experience was sub par (actually horrible) and very strange, not to mention a literal waste of my time off from work. After no one came back in the room and since my pet seemed in shock - I went to the front desk. They sent us home with the $17 meds ... no one even asked me if/when I would want to reschedule! Really unprofessional and a really bad experience! Needless to say I won't be returning. Guess I've been fortunate to have wonderful vets/staff in the past so I will be returning to a more professional, caring environment with someone who actually cares.

Ellie (Shihpoo!) and I love Harding!…read more Her main Doc is Doctor Amy--we've also seen Doctor Lauren, Doctor Steve, and Doctor Matt--all--plus the Techs and Receptionists are wonderful! Their attention to, and care for Ellie's issues--one life threatening--have resulted in a happy, healthy, precious little doggie! Ease in getting appointments, very quick email response, lovely, clean, quiet, always sweet smelling facility, with smiling, very friendly Docs and Staff! We changed from a Vet very close to our home to Harding--a bit further away--to get the special attention and care I want for Ellie!

Harding Animal Hospital is the best! They are flexible, kind and affordable. They've always been…read morequick to answer emails and I have no problems getting appointments. You can tell all the staff truly love animals. They doted on my kittens like they were their own! They really go the extra mile to make you feel like a part of their family. I look forward to bringing my girls there for years to come.

I cannot say enough about Goose Creek Pet Hospital. The Vet we met with was very thorough & the…read moretechs are SO nice too. It is also very clean We are new to the area & have a Senior Pup, Cooper ( please don't tell my dog I used the "S" word). Cooper is 14 years old so we were nervous to make the switch. I am happy to report the switch was seamless because of the caring staff at Goose Creek. I only wish they had boarding so I could have peace of mind my Cooper is in good hands on the rare occasion we need to travel without him.

I took my two labs there, and my sweet little puppy. They are caring, thorough, and do an excellent…read morejob on preventative care. I would definitely recommend.

Took my dog in to get new lamb chop babies . Only toys she likes . They had Christmas ones .read more

The managers were so nice and easy to work with! One manager offered to help me get some stuff I…read morebought to my car, greatly appreciated!!

This is hands down the best groomer we've ever been to. The dogs aren't crated and our boys walk in…read moreand are immediately chill. The energy and friendliness are over the top good, and they get the best baths ever. They're fresh and clean and dry and not stressed when we pick them up. I can't say enough good things about this business, one note of caution they only take cash or Zelle or Venmo. Otherwise 5 stars plus plus!

Brought my beagle here and they did a phenomenal job bathing and de-shedding him. He smells amazing…read moreand his nails are perfectly clipped and buffed! Super happy I brought him here and will definitely be back.