A Difficult Experience During a Painful Time…read more Losing a pet is incredibly hard, and when we faced the sudden decline of our beloved four-legged family member a year ago, we were emotionally vulnerable. Our regular vet recommended NVS when our senior dog suddenly couldn't move and was in obvious distress. We share this backstory to highlight our state of mind during our visit. After the initial exam, we were told our dog's condition could be terminal cancer or something else entirely, requiring surgery and tests for a definitive diagnosis. When we pressed for a prognosis, we received vague answers: days or weeks if it was terminal cancer, possibly years if it was something else. Given her advanced age, we questioned if putting her through surgery was truly in her best interest, and even asked about euthanasia, but received little guidance. The most jarring moment came when the surgeon, called in specially, told us, "I can give you five minutes to decide on the surgery. Then I leave" This comment, more than anything, shifted our focus from our pet's well-being to the surgeon's impatience. It left a lasting negative impression during an already agonizing decision-making process. Despite the uncertainty, and given less than ten minutes total to decide, we opted for surgery. The outcome was the worst-case scenario: terminal cancer. She might have weeks, maybe a few months. Ironically, the same surgeon who showed little empathy earlier offered the most poignant advice: "Be as present with her as you can." This, too, has stayed with us. During this stressful time, the discussion of costs arose. Over the phone, we were quoted upwards of $7,000, with an itemized breakdown including the initial exam, surgeon's consult, and surgical costs. We painstakingly confirmed the grand total multiple times, even writing it down for our records, as we were not at our best. We were told complications might make this go higher, but we would be called beforehand. At the end ended up around 10 thousand plus. There was no call. However, upon picking up our dog post-op, the bill was significantly higher. We were told we had "misheard" or "misunderstood," which we firmly disagreed with. They claimed the calls were recorded and they would listen back, leading us to believe the discrepancy would be resolved. We paid the inflated amount to take our dog home, but despite numerous follow-up calls, we never received a response or resolution regarding the overcharge. Our precious and loyal furbaby passed away just three weeks after the surgery. Now, with some distance, we can reflect on our experience. While we cannot blame NVS for her terminal condition, the overall lack of empathy and care shown towards both our pet and us during such a vulnerable time, coupled with the billing issue and subsequent unresponsiveness, lack oh empathy makes it impossible for us to recommend their services. One more thing the people at the front desk are just rude and cold with no c We still not hear from anyone to do a follow up on Torry and this means they don't care and just to hear their name make me sick. At the end of the day this place could and should be more understanding, emphatetic of the hard time when we deal with the health of our family members but for them is only money signs and like my grandmother used to say " actions speak Lauder then words? in this case no word nor actions.

Death trap! You're there for over 3 hours , they separate you from your pet and bring you 2 pay…read moreoptions! Both ridiculous amounts. The vet looked high on something, I was given no evidence of what was wrong with my animal! When all I could pay was450$ and not the 1700$ I was shown the door! Absolute crap place!

I rarely write reviews, but this experience needs to be shared…read more My sister brought her dog to Banfield Pet Hospital off of Charlotte Pike in Nashville, TN for a scheduled euthanasia after months of treatment there for what was initially misdiagnosed as allergies and skin infections, only to later learn she had cancer. Seeing her quality of life rapidly decline brought us to the impossible decision to euthanize her. We arrived, said our goodbyes, and prepared ourselves emotionally. Our dad drove nearly 4 hours to support my sister through this unimaginable ordeal. After taking her back, the staff returned nearly 45 minutes later and told us they couldn't place a catheter due to her severe skin condition which her records already reflected. Then we were told the vet was not experienced enough to proceed without one and refused to perform the euthanasia because the surgical team had already left for the day. The nurse tech told us that the Dr. was about a year out of vet school and had only performed this procedure twice--this being her first time without the support of a senior vet or the surgery team. We were then sent home and told to come back the next morning (today). This meant my sister had to go through the trauma of preparing to say goodbye to her emotional support dog twice, while her dog endured additional stress and discomfort in her final hours. To make matters worse, my sister received a call this morning asking if her dog's skin condition had "improved," prior to confirming the rescheduled appointment. This was not just a scheduling issue, it was a failure in preparation, communication, and basic compassion during one of the most difficult moments a pet owner can face. No family should experience this. Please reconsider trusting this facility with your pets.

Nashville - Charlotte Pike location: Staff is great when you can get a hold of them. Service has…read moredeteriorated in the last 2 years. Wait times are long even with an appointment and when you call, they don't answer the phone. Instead, you get a recording reminding us they will be closed for Christmas... its June!

I just left and came home and went straight to writing a review! From the moment I entered,…read moreeveryone was super friendly and helpful. They worked wonderfully with my financial strains and never made me feel pressured to do anything. All the costs were super up front. Every other vet I've been to causes more stress and has always been pushy. But VCA made me feel comfortable and in charge. This will be my new go to spot for all my veterinarian needs. Thank you for your outstanding customer service, VCA!

Original Review was Flagged:…read more In my experience, this hospital operates with a very corporate feel. I didn't find the level of personal connection I was looking for as a pet owner. My firsthand takeaway is that I'd personally prefer supporting a locally-owned business in the area instead of this firm-managed model.

Doctor Rogers and the whole team at Hillsboro Animal Hospital are so great to work with. They make…read moreeverything so easy, they are very informative and they have gone above and beyond to make sure our puppy is always taken care of. We recently adopted a young puppy and it's our first time as dog parents. There has been so much to learn but we have been so thankful to have this team help us every step of the way!

Hillsboro Animal Hospital has been an excellent experience for our little Cupcake (CC) a…read moreBichon/poodle mix and us. We first came to Hillsboro in May of 2023 while visiting Nashville, when CC was almost 15, and got excellent veterinarian care from Dr. Wall. We moved here in January '25, and took CC to see Dr. Fischer at Hillsboro yesterday. CC has failing health, because she's 17 years old. Dr. Fischer was caring and answered our questions and helped us with her failing health issues. Whatever time Cupcake has left with us, we're grateful to have Dr. Fischer and the staff at Hillsboro helping us with our little girl. Marcia Van Lenten

I have had a really good experiences with this office. I have a very reactive chihuahua and really…read moreappreciate how the staff still works with him. I love how they have Dr Talbott on staff to work with exotics. He is very knowledgeable with my guinea pigs and was extremely compassionate when I had to euthanize one of my babies. The office staff are kind and personable.

If you made an appt here - as a new pt - cancel it now or regret it later! Worst vet clinic I've…read moreever seen. Should have went with my gut when I pulled in the parking lot. Scheduled an initial exam to establish my pet as a new patient. No current medical issues. Upon arriving .... No single person ever talked to my pet or tried to greet him or interact with him in front of me ...at any point. Which was very odd to me. The experience was like a trip to the twilight zone. Took the afternoon off to bring in my cat, however after a lengthy list of questions and recommendation of updated vaccines ...they took him in the back. I thought they were only taking him back to weigh him. I was so confused with their process as no one explained to me what was happening. I thought they were just weighing him and bringing him back and then the vet would come in and talk to me, examine him and proceed. None of that happened. So after about 10 min ...in comes the vet with my kitty - says hi I'm Dr .... returning him to say him "he's not happy and won't let us do anything with him" I said oh really? Wow, okay sorry. I could tell and smell he had spewed (which he never has before) ... so that was enough to tell me the little guy had a horrible experience. He's not feral, never has been and has always had good interactions in the past ...he's an indoor, typically laid back and low key cat. Vet stated that this is usually the way it goes with cats?? Im thinking ...Really? Never happened before with any other vet - I had another cat for 20 yrs never had someone tell me that before. Color me crazy, but I thought all vets were trained to know how to handle cats? And if this is the way it goes here .... why not have me come get meds first prior to his initial visit? Mind you, this is my first interaction with the vet. I've never been to a vet before where I didn't meet the vet on the front end before or during his initial physical exam and or not with me in the same room. When the vet came in with my cat returning him to me stating I would need to reschedule after he's medicated ... the dr seemed frazzled and put out ... his energy was so off putting - that I knew right away this isn't the vet for my pet or the right place for me. The whole experience was sub par (actually horrible) and very strange, not to mention a literal waste of my time off from work. After no one came back in the room and since my pet seemed in shock - I went to the front desk. They sent us home with the $17 meds ... no one even asked me if/when I would want to reschedule! Really unprofessional and a really bad experience! Needless to say I won't be returning. Guess I've been fortunate to have wonderful vets/staff in the past so I will be returning to a more professional, caring environment with someone who actually cares.

Ellie (Shihpoo!) and I love Harding!…read more Her main Doc is Doctor Amy--we've also seen Doctor Lauren, Doctor Steve, and Doctor Matt--all--plus the Techs and Receptionists are wonderful! Their attention to, and care for Ellie's issues--one life threatening--have resulted in a happy, healthy, precious little doggie! Ease in getting appointments, very quick email response, lovely, clean, quiet, always sweet smelling facility, with smiling, very friendly Docs and Staff! We changed from a Vet very close to our home to Harding--a bit further away--to get the special attention and care I want for Ellie!

Harding Animal Hospital is the best! They are flexible, kind and affordable. They've always been…read morequick to answer emails and I have no problems getting appointments. You can tell all the staff truly love animals. They doted on my kittens like they were their own! They really go the extra mile to make you feel like a part of their family. I look forward to bringing my girls there for years to come.

I took my two labs there, and my sweet little puppy. They are caring, thorough, and do an excellent…read morejob on preventative care. I would definitely recommend.

Goose Creek is always willing to make room when urgent situations arise, and for routine visits,…read moretheir prices are fantastic. They started asking people to wait in the car during COVID and kept the practice going, which really cuts out a lot of the choas inside, which is good since the lobby is fairly small.

Took my dog in to get new lamb chop babies . Only toys she likes . They had Christmas ones .read more

The managers were so nice and easy to work with! One manager offered to help me get some stuff I…read morebought to my car, greatly appreciated!!