If I could give 0 stars I would. I was a first time buyer when I came to purchase a vehicle from…read morethis place and when I looked at the vehicle. The sales person said the carfax was clean and I didn't find out the Carfax was dirty until after all the paperwork was completed and I was left owing way more than market value for a car that wasn't worth half of that. Don't get scammed here!

**DO NOT BUY A CAR FROM MELENDEZ AUTO DEALERSHIP ON ALAMEEDA ST In EL PASO WITHOUT IT BEING…read moreINSPECTED BY A MECHANIC FIRST*** I would not recommend buying a car from this dealership at all !!! They sold me a car with major issues and I will tell you about my experience in this review... I would give them zero star's if I could! On May 4, 2022 I went in to look at some vehicles. I was told by Karen in sales after the 5th car that I had exceeded their 5 car maximum test driving and I couldn't drive any more car's. I wish I would of walked out at that point , but sadly I did not and boy am I paying for it now. I was so excited to get another vehicle after just being rear ended in a major auto accident the month before that totaled my Nissan Altima & injured me severely. I was between a Audi A6 & a Mercedes Crossover. Boy am I sorry I bought the AUDI A6 OR ANY CAR FROM THEM. AS SOON AS I DRIVE IT OFF THE LOT AT THE PRICE OF $23,495.00 ...WITH $21,000 IN CASH MONEY DOWN I STARTED TO EXPERIENCE ISUUES RIGHT AWAY WITH THE CAR I HAD JUST DROVE OFF THEIR LOT ... ALMOST PAID FOR IN FULL! At first the brake sensor light went on on the freeway going home... I took it to Brake Masters and it needed front and rear new rotors and front and back brakes and pads at the cost of 1,000.00. I called the Dealership Karen a very rude sales person that works there and sold me the car said "sold as is" after me insisting to talk with the owner which I might add has never called me. She said she would ask him about it. There was also a major piece of the dashboard I didn't notice missing behind the steering wheel. I was called back by Karen then told that to take it to their mechanic and they would fix brakes But, not the piece missing on dashboard. I wish I would of owner surrendered the vehicle to them cause this was the LEAST amount of my worries to come!! I started noticing the air conditioning wasn't working properly and then took it to the Audi dealership of El Paso at the cost to me of over $1,000 plus to have it serviced and checked out.. This took me over a month to do for cause I had given Melendez Auto Dealership all my savings and monies... so it took me a minute to get it down there and afford it. Well.. it has a broken Air Conditioning system, & major oil leaks from the engine and seals. There is approximately $3903.44 in repairs that need immediate attention. Not including that there was a $1,000 brake and rotor issue as well before I found out all of this! I called and Karen was very rude to me after I told her of ALL THE PROBLEMS WITH THE CAR I JUST BOUGHT FROM HER AND THIS DEALERSHIP NOT BEING TOLD to me THE PROBLEMS IT HAD!! Even when I called back she wouldn't answer the business telephone .. How rude! I am now stuck with a car with approx $3,903.44 in engine and air conditioning issues and even more problems!! I'm beyond upset that they would even sell me this car in this condition and give me a warranty that doesn't cover any of this AT ALL!!! The owner if he has any integrity or a conscious should contact me and do the right thing with this vehicle they had the audacity to sell me off his lot & not letting me know of the major underlying mechanical problems... That was sold to me at a very expensive amount, and almost paid for in total in cash by me... I gave them $21,000.00 of my hard earned money almost at the TOTAL COST of the vehicle was $23,495. 00.. Attached are the pics and proof of what the engine and other problems are... Who has the conscious to sell a vehicle at this amount in this condition ? I'm beyond upset & financially devestated due to their negligence and strait not being a honest dealership selling cars to people at such high amounts that shouldn't have any of these problems! I would gladly accept a call from the owner if he has the integrity to call me. Several text messages have been sent to the sales person Karen . Letting her know of the problems, with NO RESPONSE AT ALL BACK! ATTACHED ARE PROOF AND PHOTO'S... IF THIS IS RESOLVED AMMICABLY... I WILL GLADLY TAKE DOWN MY REVIEW! IF NOT BEWARE OF ANY PURCHASE! You will get ignored, and ripped off!

We recently financed a vehicle here and I must say I have never had a more enjoyable experience…read more They are extremely customer focused and are very helpful. All pricing is done up front based on the car or truck you're interested in. Manny is great and upfront about all needed details. The Cars/Trucks that we saw were in great shape and well maintained. The entire process took at most 2 hours. Congratulations to Manny for running such a well maintained business.

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.