Just worked with Miguel to get into a Jeep Wrangler. I won't go into the details but let me say…read morethat here was no haggling, he listened to me, told me what he could do, I told him what I could do and he worked with me. I'm happy. Very happy. When you are making a big purchase like a car you want to be happy with the experience and the car, not one or the other. I'll be recommending Miguel and this business to everyone I know looking for a car, truck, or SUV. I want to add that it wasn't just Miguel. There was another gentleman around the lot that was awesome and I wish I had his name so that I could recognize his part in my experience here..

Excellent service , amazing variety of cars from which to choose. First time buying a car was a…read moresuccess. I would recommend anyone looking for a car to take a look here !

If I could give 0 stars I would. I was a first time buyer when I came to purchase a vehicle from…read morethis place and when I looked at the vehicle. The sales person said the carfax was clean and I didn't find out the Carfax was dirty until after all the paperwork was completed and I was left owing way more than market value for a car that wasn't worth half of that. Don't get scammed here!

**DO NOT BUY A CAR FROM MELENDEZ AUTO DEALERSHIP ON ALAMEEDA ST In EL PASO WITHOUT IT BEING…read moreINSPECTED BY A MECHANIC FIRST*** I would not recommend buying a car from this dealership at all !!! They sold me a car with major issues and I will tell you about my experience in this review... I would give them zero star's if I could! On May 4, 2022 I went in to look at some vehicles. I was told by Karen in sales after the 5th car that I had exceeded their 5 car maximum test driving and I couldn't drive any more car's. I wish I would of walked out at that point , but sadly I did not and boy am I paying for it now. I was so excited to get another vehicle after just being rear ended in a major auto accident the month before that totaled my Nissan Altima & injured me severely. I was between a Audi A6 & a Mercedes Crossover. Boy am I sorry I bought the AUDI A6 OR ANY CAR FROM THEM. AS SOON AS I DRIVE IT OFF THE LOT AT THE PRICE OF $23,495.00 ...WITH $21,000 IN CASH MONEY DOWN I STARTED TO EXPERIENCE ISUUES RIGHT AWAY WITH THE CAR I HAD JUST DROVE OFF THEIR LOT ... ALMOST PAID FOR IN FULL! At first the brake sensor light went on on the freeway going home... I took it to Brake Masters and it needed front and rear new rotors and front and back brakes and pads at the cost of 1,000.00. I called the Dealership Karen a very rude sales person that works there and sold me the car said "sold as is" after me insisting to talk with the owner which I might add has never called me. She said she would ask him about it. There was also a major piece of the dashboard I didn't notice missing behind the steering wheel. I was called back by Karen then told that to take it to their mechanic and they would fix brakes But, not the piece missing on dashboard. I wish I would of owner surrendered the vehicle to them cause this was the LEAST amount of my worries to come!! I started noticing the air conditioning wasn't working properly and then took it to the Audi dealership of El Paso at the cost to me of over $1,000 plus to have it serviced and checked out.. This took me over a month to do for cause I had given Melendez Auto Dealership all my savings and monies... so it took me a minute to get it down there and afford it. Well.. it has a broken Air Conditioning system, & major oil leaks from the engine and seals. There is approximately $3903.44 in repairs that need immediate attention. Not including that there was a $1,000 brake and rotor issue as well before I found out all of this! I called and Karen was very rude to me after I told her of ALL THE PROBLEMS WITH THE CAR I JUST BOUGHT FROM HER AND THIS DEALERSHIP NOT BEING TOLD to me THE PROBLEMS IT HAD!! Even when I called back she wouldn't answer the business telephone .. How rude! I am now stuck with a car with approx $3,903.44 in engine and air conditioning issues and even more problems!! I'm beyond upset that they would even sell me this car in this condition and give me a warranty that doesn't cover any of this AT ALL!!! The owner if he has any integrity or a conscious should contact me and do the right thing with this vehicle they had the audacity to sell me off his lot & not letting me know of the major underlying mechanical problems... That was sold to me at a very expensive amount, and almost paid for in total in cash by me... I gave them $21,000.00 of my hard earned money almost at the TOTAL COST of the vehicle was $23,495. 00.. Attached are the pics and proof of what the engine and other problems are... Who has the conscious to sell a vehicle at this amount in this condition ? I'm beyond upset & financially devestated due to their negligence and strait not being a honest dealership selling cars to people at such high amounts that shouldn't have any of these problems! I would gladly accept a call from the owner if he has the integrity to call me. Several text messages have been sent to the sales person Karen . Letting her know of the problems, with NO RESPONSE AT ALL BACK! ATTACHED ARE PROOF AND PHOTO'S... IF THIS IS RESOLVED AMMICABLY... I WILL GLADLY TAKE DOWN MY REVIEW! IF NOT BEWARE OF ANY PURCHASE! You will get ignored, and ripped off!

We recently financed a vehicle here and I must say I have never had a more enjoyable experience…read more They are extremely customer focused and are very helpful. All pricing is done up front based on the car or truck you're interested in. Manny is great and upfront about all needed details. The Cars/Trucks that we saw were in great shape and well maintained. The entire process took at most 2 hours. Congratulations to Manny for running such a well maintained business.

My hubby and I just purchased a brand new f sport here yesterday. The car was mainly for my hubby…read morebut please note that I will be joyriding occasionally since this car is really awesome! Scott has awesome customer service, he had the car ready for us in the show room with a cute bow on it! He took the time to help us set up our seat settings and explained everything that we needed to know about the car. I know Lexus has better customer service than any other brand, but Scott definitely sealed the deal for us. This car was special ordered for my hubby from Arizona because he wanted certain features, and they made it happen (really fast, I might add). We previously owned an older Lexus and this new one had so many new features that Scott was willing to show us. He was also so nice to our kids that we brought with us, got to know all of us by name, and didn't get annoyed when my 5 year old was spinning around in a chair super close to one of the showroom cars (yikes). I am so surprised that the tags were already on the car, and all of the paperwork was ready when we got there. For my next car I am really swaying towards a Lexus solely based on the customer service (and I am an Audi driver). I really appreciate the fact that this transaction did not take all day, they offered incentives ($4500), and treated my WHOLE family with respect. Side note: there is a lady in one of the corner offices with fruit snacks for the kids!

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

Firstly, I had to scour my entire phone for pictures dating back to 2014. If you ask for pictures…read moreof shows in Broadway, racing motorcycles, my dogs, horses etc - I'll ask "how many". But for some reason when it comes to my cars, they are few and far between. FOX Toyota is one of two Toyota dealers in town, and the only Lexus dealer in town (Toyota owns Lexus btw). I prefer FOX. I've been buying here for over a decade. Prior to living in Japan, I honestly never cared what car I had. Criteria was simple: big rims, big speakers, small price lol. But after living in Japan, I fell head over heels with Toyota. The quality, performance, craftsmanship etc., I became a lifelong Toyota / Lexus owner. While I have used others (due to how long I've been a customer), the last 4 vehicles have been through the salesman Edwin Figueroa; an honest, hardworking local El Pasoan and Christian man. Until he leaves FOX, I'll only use him for purchasing. FOX has a great facility, great selection, great services and fair / competitive pricing. Not that they are cheap, in fact they are anything but lol, but they are priced similarly to any other Toyota / Lexus dealers you'll find. From them I have purchased (all New): Lexus NX200 Turbo F-Sport Toyota 4-Runner TRD / SR5 Toyota Highlander XSE Toyota Camry XSE '23 Toyota Tundra TRD Off-Road (current) '25 Toyota Camry SE (current) Unless something crazy happens, like I just up and decide to switch to Cadillac or BMW or something, I'll continue purchasing Toyota and Lexus only. And I'll continue purchasing from FOX. Bonus: the owners (Steve and Nancy), are in the processing El Paso's first actual Cancer Center - which, if you see all my posts from hospitals and stuff, you'd know that it is a very close-to-home disease for me.