I dealt with Rudolph Chevrolet and they bought the dealership when they used to be in San Antonio…read more They've always been great and very courteous and they have very good quality of equipment and service.

I feel it's important to share our recent experience, not just as a warning, but as a reminder to…read moretrust your instincts and expect better from businesses--especially when making large purchases like a vehicle. From the very beginning, the salesman BRAILYN GUTIERREZ was condescending and dismissive. On our first visit, he made assumptions about our financial situation based solely on our appearance--making it out to seem as if we couldn't afford a vehicle without any prior knowledge or anything about us. This first interaction was offensive and unprofessional. Although this was our interaction we still continued to give the dealership the opportunity to work with us and we returned to finalize the purchase of two vehicles (2025 Chevy Suburban & 2025 Chevy 2500) BAILYN GUTIERREZ insisted on handling our sale even though we had explicitly already expressed our concerns that we didn't want to work with him and spoken to the manager. To avoid a long process my husband and I gave zero pushback on pricing or payments, yet we got a run around and Mr.Gutierrez wasn't transparent during the financing process and even made comments about the legitimacy of our business, saying we needed to "make the purchase look neater."That statement was not only insulting--it was inappropriate on every level and we provided legal documentation to shut down the claim Mr.Gutierrez made. We once again asked respectfully, and made our concerns known that we would not continue working with Mr.Gutierrez even communicated that clearly to his management. Our request was ignored. In fact, the disrespect continued where the finance manager went so far that he proceeded to scratch out the salesman's name on paperwork and write in another sales person's name--this clearly was just a tactic to "shut us up and get us out of the office." Now to make matters worst reflected on the official agreement was Mr.Gutierrez name proving that our request was ignored. This just goes to show the type of culture and values being upheld at this Rudolph Chevrolet. But what truly pushed this from disappointing to disturbing was discovering that after my initial HONEST review towards Rudolph Chevrolet they used staff to post reviews with fake 5-star reviews to drown out my legitimate customer review. As someone who relies on honest reviews when making major decisions, this is deeply troubling and deceptive. It's a clear attempt to manipulate public perception rather than take responsibility and improve. We spent a significant amount of money here--and left feeling disrespected, ignored, and misled. I will not be returning, and I strongly encourage others to proceed with caution. Don't let a polished showroom fool you into thinking you'll be treated fairly. You deserve honesty, respect, and transparency--especially when you're investing in something as important as a vehicle. I'll post a couple of the many images to support my review and also reflect that the reviews from staff came right after I posted my initial review.

This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly…read morethree days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on. This piece of shit place half assed, my fucking brakes. I have an ABS light on after supposedly three days of labor and parts. Please look elsewhere. Do not come to this place. They love to rip people off and take their money. Is this how you run a business? What an absolute joke three days of labor just to have an ABS light on.

As a woman, I often go into mechanic/auto care centers prepared to be completely taken advantage…read moreof. I expect to be told that I need services that I do not, or charged astronomically. This is NOT what I experience here. Liz is honest, kind, and fair. She bends over backwards to help her customers. If she doesn't get back to me right away, I know it's because she's giving the same kind of service to everyone that relies on this company. I thought I couldn't feel any more positive about a company until I heard about the kind of care this amazing human provided for my elderly mother. There are no words for the level of my gratitude. Thank you Liz- May God continue to bless you and your company!

Mesa Auto Mart, by far, is the best family owned smaller dealership we've ever been to…read more Not only were we approved fast, but Ray, the owner, got the permanent tags the next day. The customer service is so top notch b/c that they washed and fueled it up before I picked it up the next day. There was a tire pressure warning light and he was so gracious to make sure it was fixed. I am the most satisfied and will definitely come back for another car.

From the owner: We specialize in Sell, Buy, Trade and consignment of used Cars, Trucks, Vans & SUVs, We also…read morespecialize in finding specific vehicles for customer who do not find the type of vehicles they're looking for in our car lot through our vast and huge resources and we only charge a small reasonable fee for the service.

Okay so 1. I just noticed the "business photo" is me... so they get some extra gold stars just for…read morethat.. but 2.... this was my first time ever buying a car brand new, and this place made it breezy AND enjoyable! Now - Bear with me.. I get to the point eventually! Stopped in here as the last place on the agenda for the first day of new car buying. I had already been to a couple of places to shop around and found some stuff I liked (loved.. just didn't buy because I refuse to be an "impulse buyer")... well right off the bat these dudes were your normal car-salesman-eager types (as soon as you drive up, they're right there with you)... but by the end of the car shopping day I didn't care and was ready to cut the crap. No more "I'm just looking"... so my RBF kicked in and I said "I like XYZ.. with XYZ included... blah blah... super specific.. impress me because I know nothing about Mazda I'm just here as a courtesy to YOU.." (Obviously that's word-for-word.. duh).. So Saul (he was great.. and Hector, too, later on) gave me a very sales-pitchy version of "I have just what you're looking for.. blah.. blah.. blah".... welp.. my RBF was very skeptical... but was pleasantly surprised that HE ACTUALLY DID!... He didn't lead me to the highest priced, best selling piece of fiberglass on wheels.... he gave me EXACTLY WHAT I was looking for... albeit... out of bud But... we got down to my budget.. and RBF was tired and just not sold... so they let me take it (not just for the night, but) for the entire weekend to see what I thought.. Not gonna lie.. this car is nothing special (yes it is.. to me! I LOVE IT).. it's a Smurfette-Blue Mazda CX 3 Touring.. So I drove it for the weekend... brought it back in with the intention to NOT get it... just had some minor issues... the style...the "add ons" (again, after seeing the competitors at multiple dealerships AND doing extensive research.. I knew WHAT I should get AND HOW MUCH I should pay)....the color (Okay Ill be honest.. this was my ONLY issue with it...SMURFETTE BLUE _ her name is now Smurfette..) ........... but dude.. after working with Saul And Hector And Elizabeth (the manager).. they came out to a price that made us ALL happy. And now I get a decent price at 0% interest.. unlimited car washes for a year... oil changes.. routine services... so much Stuff! AND.. as if THAT wasn't enough (Obviously, yes I Bought the car!).. what actually led me to this review.... they called to ask about my experience.. and dude.. I had a MILLION questions that I didn't think to ask when buying and stopping back in quickly and what not... this kid (who was just supposed to ask how I enjoyed my car buying experience) went completely OUT OF HIS WAY.. to not just talk to some salesmen to get some answers to basic questions.. but fully researched all that comes with an APP on my phone. So yeah.. let's just say I'm a happy camper

absolutely terrible service from the service department. I was lied to about a rental. service gal…read moretold me, " It is not my job to look up your warranty." Had to call the facility where I purchased my Mazda to help us. Took over 2 weeks for an a/c repair as they did not check their email for 5 days. Told I was going to have to pay additional fees, yet when I spoke with the warranty I was told that was not true and I was to pay 0.00.

We had a death in the family and needed to work out the lease issues with the car. I went to the…read moredealer and it was the coolest car buying vibe ever with music playing and even a chef making food while people were shopping for vehicles. We had a sensitive situation and were crying, etc. trying to manage grief and this task. Rogelio, Mikey and Joely were so helpful and I appreciated their sensitivity to our family. I also felt like this is the place to buy a car. I would go back if I lived in EP.

To Whom It May Concern, My name is Donna Juarez. I am a U.S…read more Army Veteran and a concerned customer who purchased a new 2023 vehicle in August 2023. I recently brought my car in for routine maintenance, including an oil change, a recall service, tire rotation, and air-conditioning work. Unfortunately, my experience was unacceptable and has left me both disappointed and concerned for the safety of my family -- particularly my grandchild who regularly rides in this vehicle. Below is a summary of the issues: 1. Delay and Lack of Courtesy: I was left waiting over an hour for a ride to work after dropping my car off. When I asked a manager about how being late to work, she said the ride is a courtesy privilege. So rude I could have planned my own transport. Another disappointment in feedback. 2. No warning lights before I arrived and a Surprise Warning Light: After the maintenance, I was told a warning light appeared -- this was never an issue prior to my service appointment. 3. Voided Warranty on this fix: I was informed my warranty was voided due to supposed water damage from a spill. I have no knowledge of this and firmly believe there is a design flaw, as this "spill" seems linked to a button placed dangerously close to where people place drinks. This resulted in an unexpected $1,500 bill. 4. Tire Safety Risk: Less than 10 days after the service, one of my tires blew out. The emergency tire service technician advised that all of my tires were at unsafe tread levels. This is shocking given I paid for maintenance and expected safety checks. This incurred another costly out-of-pocket expense. 5. Paid $300 for Maintenance: Despite spending $300 on a maintenance package, I left in a worse -- and more dangerous -- condition than I arrived. I am warning the public of this practice. This is not the experience I expect from a company that values safety, integrity, and customer loyalty. I demand this situation be addressed -- including a review of the supposed water damage, tire safety negligence, and placement of critical components near cup holders. I truly believe this should prompt a recall or design review. If the organization Nissan Charlie Clark El Paso, is willing to resolve this matter responsibly, I am open to removing my complaint. Otherwise, I will escalate this issue through all available consumer protection channels, including the NHTSA, BBB, and social media. You may reach me via text at (915) 487-4300. I do not answer calls from unknown numbers. Sincerely, a local consumer advocate making people aware. DJ

Jonathan was an amazing help!! Got me approved and riding off the lot quick. amazing…read morecommunication! Super cute too!! Go check them out!!

First off, let me clarify that Brianna was great, and I am completely satisfied with the service…read moreshe provided. My concern is with the vehicle itself and the dealership process. The service performed on the vehicle should have been completed at the 30,000-mile interval, but it was not. I purchased the vehicle with approximately 42,000 miles on it. Generally, dealerships perform a multi-point reconditioning inspection on used vehicles prior to resale. This process typically ranges from a safety-focused inspection to a comprehensive evaluation for Certified Pre-Owned (CPO) vehicles and includes assessment of the exterior, interior, mechanical systems, and a test drive to identify required repairs or maintenance needed to bring the vehicle up to retail standards. From my perspective, if a required service is identified during that process, it should either be completed prior to resale or clearly disclosed to the customer at the time of purchase. As a large and reputable dealership like Sunland Park Chrysler Jeep Dodge RAM, I expected a higher standard of transparency and preparation. Unfortunately, this experience makes it feel no different than some of the smaller used car dealerships on Alameda, where customers often expect corners to be cut or maintenance to be overlooked. I simply expected better from a notable dealership and wanted to express my concern regarding the lack of disclosure and completion of the required maintenance.