Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

Horrible customer service! First few times were ok. They did the basic and I was out of there…read more(brand new car didn't need much). Then I asked to get a quote for new tires after my oil change. They tell me I'm going to get an email because it's all digital now (never got anything). I called yesterday and asked how late I'd be able to bring my car in for an oil change (I made sure I was talking to someone from the service department). She tells me 4:30 pm. I get there at exactly 3:35 pm for some guy to tell me their deadline is 3:30 pm. I communicate the details of my phone call with him so he goes to "ask for permission" and then told me they won't take my car. I called after leaving to ask a manager why there is false information spread on the phone and 0 exeptions for their mistake. He said if I'm willing to wait extra they'd take me in. If only they coukd stop wasting people's time and tell them that before shutting the door on them for a mistake they're the ones that made, that "business" would have a lot of potential, but this is just the perfect definition for the word "unprofessional". Nothing more. I won't be returning guaranteed.

We have been calling for four days now to try to get a hold of someone in service. We've been asked…read moreto speak to a supervisor and no one has called us back. Very unlikely that we will buy another vehicle from here again. Some of the vehicles on the lot are way over, priced with hugemark ups. Why buy another vehicle from RAM if the service is very slow? The next vehicle we buy will have to be from a place that has exceptional service. It's all going to be based on the type of service that people say they get from the dealer.

As the byline states: "At CarMax, we'll buy your car even if you don't buy ours". That's what I…read morecame here to do. And I'll let you all know right now....it is a grueling, drawn out process. My main complaint is that the expediency (not to mention the attention span) of the employees here are much to be desired. It took nearly 4 hours to sell my truck, which felt like 8 hours, but should have taken maybe 2 hours. Biggest reason for this: after the guy sat down and went over the specs, driving history and condition of my truck, he "forgot" to call me back for the final appraisal. He said he lost my number, which makes no sense seeing as how they enter it into a computer. But I digress. So anyway, there I sat like the impatient goober that I am in the lobby for what felt like an eternity. If I hadn't gotten up to bug the clerks again, I'd have probably sat there till closing time. I dispatch this caveat to you all to say: should you sell a car here, be sure to stay on top of them if it's been longer than an hour or so. It only takes 30 minutes max for them to conduct the inspection of the vehicle. The longest part was everything else; getting seen, running the appraisal and finally...cutting the check. True, they give you the money on the spot....after you've signed away what feels like your life via the 8 pages of contractual blah-blah-blah. Be sure to do your KBB research prior to coming here so you have at least some idea of how much payment to expect. 9 times out of 10, they WILL undercut the Blue Book price by at least a few hundred dollars. That said, CarMax is alright. They certainly beat out their competitors at webuycars.com. The latter claimed they could only offer up to $1000 for my truck. Obviously, I turned them down for a slightly better offer from CarMax. At least they were a lot closer to the KBB range. It was still low, but I felt I needed to accept what I could get at that point. Especially after already sacrificing 4+ hours of my life I'll never get back. A lot of you are probably wondering why I didn't just sell my truck privately. I'm gonna be honest with you: I didn't feel like dealing with the hassle. Too many risks for potentially getting ripped off, doxed, or a return from some angry buyer claiming the vehicle was worse off than it actually was. In short, I just wanted it done right and quickly. In the end, this is the place to go if you want to sell your old vehicle quickly and not get completely ripped off. Don't expect to make a fortune or anything, but....expect a somewhat decent price for not having to sell it privately. One day, I may return to one of these to buy my son an affordable car when the time comes. For now, I'm giving CarMax 3 lonely customers waiting a millennia in the lobby out of 5.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

After 12 previous Lexus, all of them RXs, and three from this store alone, I somehow got a lemon…read more I shared photos and videos with the GM to help fix the problem, but no response. After 8 days of putting my car in service with a local service center, the problem persisted. The Lemon law or buy back process is horrendously long, so I asked Fox Lexus to do an exchange. Their only offer is a step down for $80 / mo more. My current car is AWD Premium Plus but he is trying to give me a Basic one for more money. WHY? Because there's no equity in the current car. Gee... it's a lemon and it came from your store! It's not time to make more money from me as a new sale, it's time to eat it and do the right thing! At least you could use this car as a loaner... I drive long distances! I can't be stuck on the road at night, again!

I absolutely loved my sales agent, Argentina Rodriguez! She was wonderful and she gets 5 stars!…read more However....when it comes to the service department.... I live two hours away and when I traveled to Fox Lexus to have my initial 5000-mile checkup. I was told was supposed to be a fairly quick process. My appointment was at 11:15 and I was there 10 minutes before. My Service Advisor, Art, checked me in and talked to me while chewing some food and asked if I would be leaving or staying. I explained I was from out of town and would stay. He then proceeded to go to lunch for (at least) the next two hours. He apparently did not tell anyone that I was waiting for my vehicle. At 1:30, I finally asked another service advisor if my vehicle was finished and she proceeded to help me. At that point he was still not back. So, I sat in the waiting room, during the lunch hour and watched others come in after me and leave before me. I was never offered anything or spoken to after my initial conversation with Arturo until I approached the other service advisor two hours later. What in the world did they think I was doing there for two hours? From what I could tell my vehicle had been ready for some time because after the service, it was washed. I checked to see if it was still wet anywhere. It was very dry and likely sitting there for a very long time. It is apparent that there are not appropriate systems in place for communication of important information. I would be hard pressed to recommend Fox Lexus for its lack of commitment to the customer (AFTER) they have purchased a vehicle. If anyone is wondering, I bought a 2025 GX 550.

I have rarely had issues at EP Honda, unlike Rudolph Honda. That dealership is a nightmare!…read moreSomething always goes wrong, either trying to buy a car or Service Dept. I rather drive across town to EP Honda than drive down the street to Rudolph.

New location is a mess and was provided horrible service. I took my vehicle for a single tire…read morereplacement--At first they informed me it would take around 1-2 hours to complete. I found that odd considering there was only 3 cars in front of me that they were already working on. 3 hours later and I still didn't hear anything from them. I had to go back and ask what the status was, all for Jacob to tell me that it was repairable and would take another 30 minutes for completion. I leave again and receive a call from Jacob to be informed that the tire is NOT repairable and would have to buy a new one, which is what I had originally thought to begin and let him know when I first dropped it off. Almost 4 hours later and it was completed, ALL for 1 tire replacement?! RIDICULOUS and horrible service all around. I tried multiple times to give them a call to check on the status and service dept never answers -- Goes straight to voicemail... The least they could've done was informed me that it would be a bit longer than expected. All I got was excuses from Jacob talking about "the equipment is new so it's taking them some time for the machines to work and have it dried out". At least be honest and give me real-time expectations. Additionally, as I was waiting for my car in the parking lot, the mechanics are just standing around talking, laughing, clowning around. While I understand vehicle maintenance may take time, that was unacceptable for a single tire replacement! Horrible service and I would not recommend to friends or family. The only reason I go there is because that is where I originally bought the vehicle (2024) when at that time, service was great.

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Martha was excellent: knowledgeable, kind and professional. Love seeing knowledgeable women in the…read moreservice area of dealerships.

So a week after my tail light fiasco, my front tweeter had blown out and had to go again to get…read morethat fixed. I went in so they can inspect the car and then order the part. I had my wife and newborn with me and we decided to wait in the parts department because of the noise from the TV in the waiting area. I had simply asked the technician if he could just make sure the rear camera was working correctly, he stated it was and I simply made a comment about my recent PRK eye surgery that may be throwing my vision off wack. Well they confirmed my speaker was blown (on my brand new Kia two weeks old that was brought to me without the dealership allowing me to inspect it) he goes to the back to order the part with the parts department. Well this technician name Scott Smith proceeded talking with the parts manager calling me a liar stating that I was crazy for saying the camera was out of wack. My wife heard everything before I got there while they proceeded to make fun of me. It was probably a good thing I didn't hear everything. So integrity Kia employees please realize that the walls are thin and you should have your unprofessional conversations either never or somewhere the customers cannot hear you.