Had a tire rotation and oil changed extremely reasonable price they came to my house picked up my…read morevehicle bring it back. They're very courteous and was very professional. I highly recommend this company.

So my wife and I had been talking about replacing our 2018 Nissan Rogue Sport as it's a 2018 and…read morehad over 70k miles. I had been checking the Bronco Sports and some other vehicles but I read up on this one and liked it so we called the dealer late Thursday and went over Friday to check it out. Actually, we were looking at a used 2023 Bronco Sport with just a Lil over 2k miles that was nice but our salesman said I could get a new one with no miles for about the same price so we drove around the lot and settled on this one because of the color. Test drove it and signed on the dotted line. Our salesman, Irvinn Ceja, was knowledgeable, friendly, and a pleasure to deal with. I highly recommend him and the crew down at Shamaley Ford. I'm a satisfied customer.

Professional sales group. Non-pushy. Very knowledable and educated group. I am extrememly happy…read morewith my Accord purchase there. I'd recommed CAS to anybody in the market for a used vehicle.

From the owner: Family owned used car dealership been in business since 1998 in the El Paso area. We specialize in…read morecars that will serve your daily needs. We take pride in offering our customers with a warranty on all our inventory along with financing for all financial situations. We always list our cash prices so you can have a hassle free experience.

Wow! Words can't express how happy i am right now. Went in needing true sound advice on buying ,…read moretrading in or even leasing my vehicle. Not only did they help me but they were 100% truthful. I did my own personal research prior to coming here just to be sure but literally Mr.Armando Hernandez was a true blessing to me. He taught me how to make sure i wasn't getting scammed or anything. Get the best deal for my trade in and everything. This was by far the BEST experience I've ever had at a dealership.

Today me and my wife purchase a 2013 4-door Ford Escape very affordable price and super low mileage…read morefrom this shop. First off the sales man was very professional and they did not harass us or pressure us into buying any vehicle on the lot they let us take our time until we found the right vehicle for us I highly recommend this place for anyone looking to buy high quality used or new vehicles kudos to the staff and management of this place.

We have been calling for four days now to try to get a hold of someone in service. We've been asked…read moreto speak to a supervisor and no one has called us back. Very unlikely that we will buy another vehicle from here again. Some of the vehicles on the lot are way over, priced with hugemark ups. Why buy another vehicle from RAM if the service is very slow? The next vehicle we buy will have to be from a place that has exceptional service. It's all going to be based on the type of service that people say they get from the dealer.

Horrible customer service! First few times were ok. They did the basic and I was out of there…read more(brand new car didn't need much). Then I asked to get a quote for new tires after my oil change. They tell me I'm going to get an email because it's all digital now (never got anything). I called yesterday and asked how late I'd be able to bring my car in for an oil change (I made sure I was talking to someone from the service department). She tells me 4:30 pm. I get there at exactly 3:35 pm for some guy to tell me their deadline is 3:30 pm. I communicate the details of my phone call with him so he goes to "ask for permission" and then told me they won't take my car. I called after leaving to ask a manager why there is false information spread on the phone and 0 exeptions for their mistake. He said if I'm willing to wait extra they'd take me in. If only they coukd stop wasting people's time and tell them that before shutting the door on them for a mistake they're the ones that made, that "business" would have a lot of potential, but this is just the perfect definition for the word "unprofessional". Nothing more. I won't be returning guaranteed.

David in service dept is a liar and a fraud. Came in with 89% oil life exact after oil change he…read moresaid it was at 70%, and lied about metal shavings in my oil.

They do not stand by their product nor does thier "care plans" cover anything. Do NOT purchase…read moreanyhere!

My hubby and I just purchased a brand new f sport here yesterday. The car was mainly for my hubby…read morebut please note that I will be joyriding occasionally since this car is really awesome! Scott has awesome customer service, he had the car ready for us in the show room with a cute bow on it! He took the time to help us set up our seat settings and explained everything that we needed to know about the car. I know Lexus has better customer service than any other brand, but Scott definitely sealed the deal for us. This car was special ordered for my hubby from Arizona because he wanted certain features, and they made it happen (really fast, I might add). We previously owned an older Lexus and this new one had so many new features that Scott was willing to show us. He was also so nice to our kids that we brought with us, got to know all of us by name, and didn't get annoyed when my 5 year old was spinning around in a chair super close to one of the showroom cars (yikes). I am so surprised that the tags were already on the car, and all of the paperwork was ready when we got there. For my next car I am really swaying towards a Lexus solely based on the customer service (and I am an Audi driver). I really appreciate the fact that this transaction did not take all day, they offered incentives ($4500), and treated my WHOLE family with respect. Side note: there is a lady in one of the corner offices with fruit snacks for the kids!

I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

I have rarely had issues at EP Honda, unlike Rudolph Honda. That dealership is a nightmare!…read moreSomething always goes wrong, either trying to buy a car or Service Dept. I rather drive across town to EP Honda than drive down the street to Rudolph.

Unfortunately, ALL car dealerships are awful... and El Paso Honda is no exception. Whether it's…read moresales, financing, or service... don't be fooled by their pleasant demeanor. The personnel lie, deceive, and cheat customers on a daily basis, so they're quite good at it. Trust nothing, verify everything. Double-check all figures and math. Don't rely on verbal agreements. If something doesn't seem right, it's probably not. When buying a vehicle, it's always a good plan to retain an experienced assistant to advise and help broker a deal. Car dealerships have a bad reputation for a reason, but if you know what to expect you can minimize issues.

Very disappointed in the purchase I did back in February 2025. I purchased a 2014 Mercedes CLA250…read more I was told everything was 100%. few weeks later I found out the battery was completely the wrong kind. Mercedes requires a gel battery (I paid $400) which the car came with a cheap acid battery. Later the car broke down on me and wouldn't start. I spoke to the owner and he I had to pay half of the repairs even with "warranty" the vehicle had. That's another $400. and finally, 8 months later the vehicle completely gave out on me while I was on the freeway. I paid for a tow truck and called the owner Arnie again. He said the warranty I had was only for 6 months not the 8 months I was told it was for. He said he'd see what he can do but after texts and calls he never reached back out. very disappointed considering I gave $5000 as a down payment, and I am now stuck on a 60-month finance for a non-working vehicle. I recommend you go elsewhere for a reliable vehicle or have a mechanic inspect the vehicle after purchasing. This is my real review, not those fake ones you see on google. had I just gotten the proper help or a replacement vehicle I would've kept my original good reviews I gave them. Sucks things were left the way they were. I was originally extremely happy with my purchase......

Purchased a car with Gino, It's exactly what I was looking for. I had an amazing experience with…read moreGino, who went above and beyond to assist me. They made me feel valued as a customer!

Martha was excellent: knowledgeable, kind and professional. Love seeing knowledgeable women in the…read moreservice area of dealerships.

So a week after my tail light fiasco, my front tweeter had blown out and had to go again to get…read morethat fixed. I went in so they can inspect the car and then order the part. I had my wife and newborn with me and we decided to wait in the parts department because of the noise from the TV in the waiting area. I had simply asked the technician if he could just make sure the rear camera was working correctly, he stated it was and I simply made a comment about my recent PRK eye surgery that may be throwing my vision off wack. Well they confirmed my speaker was blown (on my brand new Kia two weeks old that was brought to me without the dealership allowing me to inspect it) he goes to the back to order the part with the parts department. Well this technician name Scott Smith proceeded talking with the parts manager calling me a liar stating that I was crazy for saying the camera was out of wack. My wife heard everything before I got there while they proceeded to make fun of me. It was probably a good thing I didn't hear everything. So integrity Kia employees please realize that the walls are thin and you should have your unprofessional conversations either never or somewhere the customers cannot hear you.

I suppose it's time to write a review about Fox Toyota (FYI - this will be also for Fox Lexus as…read morethey are co-located), especially after having several vehicles from here. Background: While living in Japan for about 7 years, I was really introduced to the Japanese car market. Of course worldwide you can find a Toyota or Honda etc., but you also have so many other options, and each option gets somewhat diluted. In Japan though, as one would imagine, it is 97% Japanese ONLY branded cars. Fast-forward: I'd come to the conclusion that Toyota (and it's subsidiary Lexus), are THE superior Japanese brand vehicles, and personally, the only ones I'll ever want. In Japan I owned a Toyota Windom (which is a Japanese version of a Lexus GS series), and I owned a Toyota Altezza TRD (the Japanese version of a Lexus IS F-Sport mixed with a Lexus RC). Ok, so from Fox Toyota (Lexus) specifically, I've had a Lexus NX200t F-Sport, Lexus IS300, Toyota 4-Runner SR5, Infiniti QX80 (used), and a brand new 2021 (and this version not ever released until 2021), Toyota Highlander XSE, and lastly a 2022 Toyota Camry XSE. The Highlander's have been around awhile, but the XSE version made its first appearance in 2021. And y'all, it is NICE. I do miss my 4-Runner, but admit the 21 XSE is absolutely checking every block I have available to check. Likewise, the Lexus NX200t F-Sport was spot on as well. That was also bought brand new back in 2017, so I'm sure the newer versions (NX300), are even better. Ooooooo, that red leather Lexus interior though. The facilities are top notch. I don't know if it's a Fox Family thing (they have an Acura dealer as well that opened its doors this year), but the Toyota and Lexus facilities here are very modern, very clean, and very well appointed. Everything about being in the buildings is "nice". I'm always comfortable while being here. The staff is great. I've never had an unpleasant experience, EXCEPT with one guy. Also, take note that above I dropped that random Infiniti QX80 - yea that doesn't fit the mold lol. I had it a total of 3 Months and brought it back. The guy that sold it to me, not dealing with him again. Now it's important to note that I was not mistreated, not at all. But they guy is just bad at his job. Either that, or he has malicious intents and purposely does things wrong, that end up hurting the customer. So he's secretly shady, or he's an idiot - who knows. But they can't all be winners. However, I'm neither shady nor an idiot, so I came back and was linked up with a proper salesman and while I got burned BAD in the Infinti - the silver lining is I was able to get into the '21 Highlander XSE. So it all worked out. And again, never been treated poorly, but some salespersons are just better (or worse), than others. Overall, Fox Family (Toyota and Lexus), got me sorted out. Check out the last few photos of this review: the maintenance / service waiting area is great! So there's a singular maintenance and service area for both your Toyota and Lexus. They have a huge main lobby with comfortable seating, staff present to assist you, and TVs to entertain. There's also a kids zone play area for the young ones. In that main lobby, there's a pretty neat little café. Hot and cold drinks, snacks, little food etc. Very nice touch actually. I'm impressed. Around the corner there's bar like seating. You can eat/drink over here, set up a laptop and do some work, or just hangout away from the main lobby. Tons of outlets, good lighting, clean and modern furniture, and portraits of Foxes. At the end, comfy leather furniture near a nice and modern fireplace. I like it. Lastly, they also have a Parts Department, which is not just parts (or the ordering of), but also a zone that hosts a bunch of really professional, good quality, name brand Toyota and Lexus merchandise. YETI, Adidas, Nike, Callaway Golf and much more. The stuff is really nice - while waiting I actually bought a nice Toyota TRD polo for work lol. Despite having the small TRD logo, it is genuinely a nice enough shirt to tuck in and wear to work, so I grabbed one. Also, really like the hat selection. Maybe I'll be be back for one? I'm going to continue buying Toyota's and Lexus from Fox. I've always (99%) been treated well. I enjoy their facilities. And I truly believe in the quality of Toyota and Lexus as a brand. And that's one of the main points here (though I did ramble a bit), despite what you may or may not think of the folks you encounter at Fox - they have nothing to do with the quality and expert craftsmanship that is Toyota and Lexus, and after all, you're buying the car, not the staff member. And if there are concerns about the service department? So what - go to Firestone then lol. That's what I do!

Sad reviews, Yea they really only treat you nice when they…read moreknow they are making a sale. Other than that they ignore you...