Avoid This Shop - Defective Work & Deceptive Practices I took my car to ProCar Sound on Saturday for a remote starter installation. During the job, a technician broke the brake light switch and attempted to glue it back together rather than replacing it--without informing me. By evening, the glued switch failed, causing the brake lights to illuminate. I called before closing to report the issue and ask when they could fix it. Instead of offering to address their mistake that day, I was told to return Monday--unacceptable for a problem they caused. I had to visit a parts store and fix it myself. What bothered me most: No apology, no accountability, no offer to compensate, and zero follow-up from management. Notably, they requested my Google review before the service was even complete--which explains their suspiciously high rating. High ratings are misleading, it's like tipping a waiter BEFORE the food is serviced. Save your money and your time--go elsewhere for honest workmanship and actual customer service. read more

Pro Car Sound & Security - Broken and attempted glue repair by shop versus the whole complete working part. - Auto Security Near Me - Malden, Massachusetts

Pro Car Sound & Security's low Yelp rating is BS. Check their Google reviews, over 2k reviews and full of 5 star reviews. I've been wanting a backup camera for my car for a while now. Sure, I could go out and buy a new car with that feature, but who wants to deal with car payments? A much more cost-effective solution was to install a backup camera and a video monitor. I researched what the big-box stores had to offer, but I wasn't impressed with their wireless or license plate-mounted options. (Quick tip: Some plate-mounted cameras can obstruct part of your license plate, like the state name or motto, which could technically get you pulled over for plate obstruction!) I wanted something that looked factory-installed, not like an aftermarket add-on, and Pro Car Sound and Security in Malden delivered exactly that. I stopped by after work on a Friday, and the place was buzzing like a club--people were coming and going non-stop. Clearly, this is the spot in Malden. As soon as I walked in, they took care of me immediately. The staff was super friendly and kept offering snacks and drinks from their well-stocked snack station. The bathroom was spotless, and there was plenty of seating. Plus, their shop had all kinds of cool gadgets to check out while I waited. If my wife decides to get a backup camera installed, we'll definitely be coming back here. Highly recommend Pro Car Sound and Security for anyone looking for professional, factory-quality installations! read more

See all

Thiago deserves 10 stars. I have a new car and the dealership had no clue how to show me the way to activate the navigation system. They told me there wasn't one. Thiago easily showed me how to activate it. I highly recommend Pro Car Sound and Security! read more

in text they sell you one thing when you get there they try to sell you on another, more expensive option. when I made a comment the person at the counter turned and then spoke in Spanish to another gentleman . I find this rude and inappropriate, were they commenting abt me? Manager says no but he wasn't present. Furthermore the office is NOT handicapped accessible I have a bad knee and had to walk 2 flights of stairs, only to walk down again without having me work done. BUYER BEWARE! read more

1st visit, stereo wasn't working due to electrical issues. $450 for harness and installation. Tried to sell me window tinting (approached 3X by 3 different sales people). 2nd visit, stereo sounded like crap and the dash around the stereo was loose. Bill was $85 and was told to play radio station via Bluetooth and the loose dash around stereo was supposed to be like that! Salesman also tried to sell me a remote starter for a manual transmission vehicle. I will never go back there for anything! read more

servicio pésimo,,, queria cobrarnos $70 por un servicio que nunca ofrecimos . nunca miraron el carro .. por que siempre estuvimos en una tienda cercana observando , le quitaron el tape a los cables de conexión.. y por eso querían el dueño que se le pagara $70 . y todavía el funcionario fue sincero en decir que nada se hizo. dueño descarado. Sabes que hizo el dueño miserable , hizo que se quitara el tape que ellos le pusieron disimulando como que habían hecho algún trabajo. Cuidado no dejen su carro en este lugar sin supervisión , son unos estafadores . read more

Call these people and told me to come down to see if they could reprogram my car remote. They did it so fast. These people were very professional and very courteous.the price was very reasonable so I bought 2 new remotes. Called many places only to tell me they couldn't help me. I highly recommend these people. Ty for all your help read more

Tint came out great ! LED headlight upgrade customer service not too good.. got led put in all headlights went threw a car wash following day for there just to be mist getting trapped in headlight almost like bulb wasn't sealed correctly when installed. Seems to be easy fix go back say anyway you can remove led bulbs and just get the moisture taken out with a heat gun Front Desk wouldn't even walk out to truck to look at it the day after thanksgiving and I was told that they didn't offer any service like that.(lots of blinking) and blank expressions. My truck is brand new and I didn't appreciate all the time I have to take out of my schedule in addition to spending 550$ to get all this done. Now having to go somewhere else to get corrected with more time out of my schedule and more money out of my pocket. Clear to me they don't stand behind the work with any type of warranty like other places do. Nice shop. Owner seemed helpful wish they made this right but they didn't. read more

This place provided the worst service I've ever gotten. I came to this shop for dashcam hardwire on my car and their installation literally burnt my fuse and the camera, then guess what? They started to blame it's my camera's fault, said they only provide labor service and something wrong in my camera that burnt the fuse and the camera itself, and they refused to refund anything, how ridiculous! In addition, most of their staff can't speak/understand English at all, it's hard to communicate, and you will need to wait for 20-30 minutes for updates. I would give them negative stars if I could, stay away and find another shop. read more

horrible service, installation and customer service, power unit hooked up to subwoofer blowing out my hydrolic fuse, rattling subwoofer sound so bad you cannot hear or understand the music, cables are exposed and subwoofer is not secured, , they blew out under the seat subwoofer on passenger side not taking any responsibility, I went there twi to address this problem!!! but it is like talking to a wall , I would never recommend this shop to anyone next I will report them to BBB , now I have to spend another if chunk of money to fix their mistake, go get your work done at a place that actually give you better service and professional installation !!!!!!!!!! Power unit hooked up to subwoofer so hot hopefully it won't burn my car down !!! read more

My husband had a after market car starter put in at Pro Car Sound. They did a great job. He's very happy with it. He had trouble setting it up remotely on his phone, his problem, not theirs. They were more than happy to set it up an explain it to him. Very happy with the service from start to finish. read more

I did my research and finally came here to install my remote starter. The reception was nice and professional. Everton the owner/installer gave me a good price. He did such a good job, I came back to install my amp and speakers. His price is the best from my research and he is friendly and easy to work with. Everyone here honest and accommodating which is impo. Definitely recommend this place. read more

Pro Car Sound & Security - Clean job. - Auto Security Near Me - Malden, Massachusetts

This place is the real deal. Went here to get my cars windows tinted and I could not be happier with the result. The owner took care of me and his staff was friendly and professional. Need your tints done? This Is your place! read more

Pro Car Sound & Security - Great tint job - Auto Security Near Me - Malden, Massachusetts

See all

Made an appointment only for them to upsell me and tell me it would take 3 hours for a basic Tint job. Don't come here. I mistakenly Ignored the first review but don't Ignore this one. read more

The worst customer service ever. They think that your time is for free. I took an appointment to fix the car and they only check my car without fixing and want to charge me $85 just for checking. Changing Corolla 2009 front lamp cost $35 even tho it's not more than $10 out side !!!!!!!! What kind of prices they have. Make sure to ask about the price before you get your service done. Those guys must take their prices and service into consideration again and again. So disappointed never again. read more

Great experience start to finish. Got quotes from several Boston-area car window tinting providers, and chose Pro Car based on their prompt, friendly response, and competitive pricing. They scheduled a convenient time, and completed the work in less than an hour - and offered water & snacks while I waited! Very friendly, bilingual (Portuguese/English) staff. They'll likely try to upsell you on other stuff, but they don't push too hard. Highly recommended. :-) Read a couple of the recent negative reviews - definite bummer for those customers. Always recommend asking lots of questions up front and confirming appointments day before and/or day of, to avoid situations like those. read more

terrible accountability, terrible installation. they broke all the plastic in my door panels and didn't even put the door panels back right. 2 hours after I left my radio stopped working. I went back to have them fixed it and they blamed me and didn't help me at all. When I went there to get the speakers installed in the first place I waited 4 hours for them to do it and as I waiting I watched 2 people come in and complain about thover window tint bubbling and another came in about wires melting the plastic In his car. These people are terrible. Go to parkway sound if you want a good install. read more

I call to make an appointment, a lady who crearly spoke Portuguese and made an appointment for Friedan at 12 pm. Call even to check how long it would take. Today my sister arrive and was told no appointment was made. When I clearly did. They wasted my time and my sister time. It unprofessional read more

I made an appointment to get a Dashcam hardwired to my car. Everton and his guys were very helpful and thorough professionals and did and excellent job offering the most competitive price for installation. Thanks again... I will definitely be back again if i need something to do with audio and stereo components to my car. read more

I live over a half hour away from Pro Sound but trying to find a shop that operates into the evening hours and weekends left me with no other options. Going in on a Saturday afternoon for window tint, remote start and a front facing camera on my Armada the question wasn't when they could work on it but when I could bring it in. They offered to do the work immediately and have it done the same day. Once I purchase a car I typically arrange for the tint/remote start shortly after purchase so I've had my share of experiences with these operations that seem to be a catchall for out of work mechanics. This place is very much the exception and if you speak to Everton (probably misspelled) you'll be happy you made the trip by. read more

I wanted to upgrade the audio system on my 2017 SUBARU WRX. I did a lot of shopping around and found that Pro Car Sound & Security had the best price and the brands of components I was looking for. Everton ended up installed a KENWOOD DNX875s head unit, a Maestro RR from iDataLink to retain the steering wheel controls and satellite antenna, a Rockford Fosgate 1000w 5 channel marine grade amp, a Kicker Comp R 12 2 Ohm subwoofer and all necessary wiring. He did a phenomenal job on the installation and I could not be happier! It sounds amazing and the price was very competitive. I'll definitely be going back to him to tint the windows and maybe put LED lights all around. Cicero was also great by keeping me informed of progress and giving me rides as I needed them :-). Great customer service! Oh and they returned my car back to me cleaner than when I left it! Thank you guys! read more

See all

Great place!! Totally honest about prices no extra charges of any kind!!! I have them install a remote starter!! Great soo far Totally recommended!!! Thanks again!!! read more

Very accommodating! Front desk person was very kind and courteous. They were able to fit me in last minute. They offer a lot of services. Definitely will go back! read more