UPDATE: their team came back out and finished the job to our complete satisfaction…read more Total scam. Our professional moving company hired them to clean our leather couch while managing our move across town in October of 2022. They sent a pleasant cleaning guy who like to talk and he took about 3-4 hours to clean two counter chairs and the couch. All seemed okay, at least until I moved into my new place the very next day and l looked closely at the couch. See Couch photos attached. Dirt, grime, dog hair and dead bugs remained in every crevice of the couch. It was totally disgusting and appalling. I had already paid our moving company so Stanley Steemer received payment through them. Frustrated, I called Stanley Steemer and asked them to return and finish the job. A manager (?) came to my house and inspected the couch, and he apologized and agreed that my couch was not cleaned properly and needed to be re-cleaned. We agreed he would send out the cleaner on the following Monday but no one ever showed up, and when we never received a phone call we realized Stanley Steemer is a dishonest company and we gave up. Fast-forward to now, and our HVAC vents in our 1950s home needed cleaning. After living in our home for 17 years our home is finishing up major renovations we started a year ago. The vents were visibly dusty, cobwebby and contained toys and debris --due in part to our son who has autism and liked to use the vents as a hiding place. My husband called around for estimates for vent cleaning and without remembering our previous experience with Stanley Steemer (I was the primary contact for them last year) he invited Stanley Steemer to provide an estimate. Stanley Steemer's sales representative came to our home, looked at the vents, and gave us a quote. My husband clearly communicated to him my serious misgivings with having them return to our home given our completely unsatisfactory experiences with them cleaning our couch last year. They assured my husband that they were sorry, and that they would look into what happened last year and would make sure they made up for it with an extra-good job on the vents. So we went with Stanley Steemer, gave them a second chance, and today they came to clean our vents -- and they failed miserably. My husband greeted them on their arrival and at my request stayed to supervise. After about 1.5 hours my husband had to unexpectedly leave but let the Stanley Steemer guys know he would return shortly. He returned 45 minutes later to an empty house as the two guys were gone -- and guess what? They left at least two vents untouched (photos below) and at least one other that had cobwebs in it. My husband took the below photos and texted them to Stanley Steemer with the message that their work was incomplete and unsatisfactory. We have already disputed the $540 they charged to our credit card, and we will never welcome these fraudsters back into our home.

The sad part!! how many people has he done this to. that were too frightened to report him. now…read morelive in their home scared to death of having the next carpet cleaner, handyman, or any service person in their home out of fear. Your home is your safety net. How many safety nets have this guy broke??

This is our second time using Roberts Carpet Cleaning, the first was to clean our…read morecarpets/upholstery. They did an absolutely amazing job for a fair price so when we decided to have our hardwood floors and ceramic tile cleaned the choice was a no brainer. They arrived that morning promptly at the scheduled time, very professional and got to work. Our floors have never looked better, they look brand new! We had grout that was black (eww!) and now they are sparkling white! They not only cleaned the grout, they also sealed it which has made it easier to clean and keep clean. Our wood floors were scuffed and dingy-I LOVE how clean and shiny they are now, our entire downstairs is like we had new floors put in! This is our second time using Roberts Carpet Cleaning, the first was to clean our carpets/upholstery. They did an absolutely amazing job for a fair price so when we decided to have our hardwood floors and ceramic tile cleaned the choice was a no brainer. They arrived that morning promptly at the scheduled time, very professional and got to work. Our floors have never looked better, they look brand new! We had grout that was black (eww!) and now they are sparkling white! They not only cleaned the grout, they also sealed it which has made it easier to clean and keep clean. Our wood floors were scuffed and dingy-I LOVE how clean and shiny they are now, our entire downstairs is like we had new floors put in!

Ed did a great job cleaning our carpet plus he is a super nice guy. You can not go wrong with this…read moredouble combination. I highly recommend Roberts Carpet & Floor Cleaning. Jim G

Louie cleaned our 6 cushion sectional, 3 area rugs, and a children's seat all for a really…read morereasonable price. I added the 6 cushion sectional to the order the night before, and he did the whole job in two hours. Thanks for bringing the color back to our furniture and rugs in this house with two dogs and a toddler, Louie!

Louie did a wonderful job, and I called him to clean my Bed Mattress, because it had 4 large,…read morePet/Cat Urine Stains, on the Mattress. Louie removed all 4 stains, and the Full Size Mattress looked Brand New, and I am extremely thankful to get this done, because I did not know how to clean this myself, and I really appreciate the hard work, dedication, detailed, and thorough, excellent, work. I called 4 different places in Bloomington, and this Company was the most reasonable priced, and totally worth it!!! I highly recommended Louie, from Discount Carpet and Upholstery Cleaning.

I've never hired them myself but my apartment manger does and they constantly play loud music or…read moretake loud phone calls and wake up the community. Recently one of there vans was parked outside my residence taking a phone call so loud I could hear it on the other side of my apartment.

I would definitely recommend Carpet Shine to anyone who is moving out of their place or is just…read moreoverdue on their carpet cleaning. Their staff is extremely friendly and knowledgeable about their trade. Because I'm moving out of my apartment, I requested a full carpet clean. They did such a great job, and now my apartment smells so good, I don't want to leave! For any young adult who is just starting out, attending college, etc., I would recommend this place to you. Carpet Shine provides great service at a reasonable price.

My carpets were wrecked by Stanley Steamer by putting a truck load of detergent prior to my move in…read moreto my new home. Walking around made my feet sticky and soapy. When i contacted Indiana Proclean, they told me they would take care of it and THEY DID! While it took them 2 trips to fix it, they were dedicated to their promise and would go the extra mile to make sure I was happy. I am impressed with their professionalism and service. The owner and his co-workers were always pleasant and helpful the whole time. So i STRONGLY recommend their services for carpet cleaning in the Bloomington Area!

Where do I begin...First a neighbor informed me that the contractor left my condo door open twice…read moreand he shit it for me. Second, I was told they would clean the flooring after the work was completed and I found dirt all over and metal shavings left behind. Those don't feel great when you step on them. Third, they trapped a water line that runs to the spray nozzle behind the other existing water lines inside the kitchen cabinet. Lastly, I requested the ceiling fan be turned on to expedite the drying process and they did not turn it on. Barely an apology given for any of this. Thankfully I didn't have to pay for any of this as I rent my condo. Unbelievable.

I have old Burber carpet that I'm trying to make last one more year. It needed a spring cleaning…read moreafter kids spilling soda and whathaveyou on it all winter so I decided on BPC after Stanley Steamer did such a Craptastic job last spring. Very happy with the job BPC did on a old warn out carpet. It looks at least three years newer and smells nice and I'll add the drying time was about 4 hrs wich is better then whe anyone else has done it. I'll call BPC again.

I rarely use carpet cleaning services, but with a new puppy whose managed to get out of every crate…read moreI've tried so far while I'm at work my carpet has taken a bit of a beating. While the vet and trainer are helping us sort out Houdini's separation anxiety, I called Chem Dry for their reputation in PURT. Jon came out assessed and treated. He was courteous and professional. He wore a mask. I usually get migraines from scented products and expected the treatment to be a problem. It's actually a light fresh scent and the apartment already smells better. Will always recommend Chem Dry. This is the third time I've used their services, but the first time for the Bloomington location and my best experience of the three.

Bryan did a great job on our carpets, taking care of most pet stains and all the odor! I would…read morehighly recommend.