This is a great store, I came in because I had a problem with my computer and it wouldn't turn on…read more I walked in and they took off the side panel, found the issue within minutes, and fixed it. I expected to be charged like 20 bucks for it because he fixed it but he said we didn't have to pay him so he fixed it for free! I will come again.

From the owner: Guaranteed Computer Repair We provide 24 hour computer repair and internet technology services to…read morethousands of Oregon customers from Eugene to Portland.

I feel compelled to take the time to write this post. I have been in business for almost 15 years…read moreand I always try to be honest and fair, and realize I can't make everyone happy.... But I have always been professional. I just want to share my experience at ATC's ... Because reading some of these reviews.... I think it's important to share how Tim has been nothing but professional,extremely knowledgeable, but most importantly honest. My computer crashed when I was preparing for a lecture. My plug in no longer worked, and multiple viruses slowed my computer to a hault! With the lecture only two weeks away. Tim repaired my computer and replaced the entire screen and shell of the computer because I damaged mine. But instead of having to buy a brand new item. He had a refurbished laptop frame that was practically brand new at a steal of a deal! His honesty is what I value most. When I came to pay for the cost, it was less then what he estimated !!! So i get my computer back a week later , and I accidentally sat on the laptop and fractured the monitor! Lol, but seriously , Tim rushed ordered a new screen in two days and installed it for me for free. I just paid for the screen itself! Now that's honesty! And I was able to give my lecture to my colleagues! So Tim, thank you for all you do, you have a loyal customer and I will be referring my colleagues and friends to you Thank you Joe

They did put about 3 hours of work into my computer as good faith with no payment. The owner is not…read morea very nice person. first off their hours on the internet are completely incorrect. This is how the owner talks to his customers. As the owner, I must reiterate that we are appointment-only and not open to the public. Today's slots were booked in December, and we cannot accommodate walk-ins or same-day requests. I have already provided approximately three hours of uncharged work in good faith. Our hours, availability, and policies have been clearly communicated multiple times. Continuing to argue or challenge them needs to stop. If this continues, I will need to begin charging for my time, and I may have to discontinue our engagement in charge you for the time spent. As the owner, I've already informed you that your item will be ready for pickup on Monday. If you continue to contact me or pursue this matter further before then, I will begin charging for the approximately three hours of uncharged time I have already provided. You have been warned. Any reply to this message other than "Sounds good, see you Monday" will result in me instituting that charge immediately. Please respect this boundary. I would not recommend anyone to use this company ever.

This is a standard Radio Shack with all the regular Radio Shacky things in it. The staff is…read morefriendly and somewhat helpful, even though most will give you blank stares if you ask them anything too technical or out of the ordinary. Apparently they don't have as much inventory as the Corvallis Radio Shack since I'm often sent there for things they don't have in stock. Being a huge nerd, I spend way too much time and money in this store. Of course, the one incident that really stands out there is the bad one. I needed to switch cell phone providers since T-Mobile had horrible coverage at the time and the clerk there told me outright LIES to get me to sign up for cell phone service with him. Apparently he was just blindly saying yes to all my questions to get me to sign up, even though my cell phone couldn't do anything that he claimed such as bluetooth file syncing and tethering to my laptop for internet. So watch out for the shifty salesmen there! Overall it's a nice store and what you'd expect from a Radio Shack.

When Hobby Lobby first opened in the mall they had a special deal if you bought $10 in Hobby Lobby…read moreand brought the receipt to Radio Shack they would give you a free $10 gift certificate for Radio Shack. When I came in to get my GC the employee was very friendly and helpful. If I lived in Albany I wouldn't mind shopping here if they had something I needed.

Great service! Very helpful…read more Very timely. Much appreciated. If I need help again, I will be calling A Computer Hero.

Bob Eggers, the owner, picked up and returned my computer exactly on time. He fixed more than…read moreseveral problems affecting my Windows 11 computer, and did so at a fair price. I definitely recommend him.

Internet says they are open at 10am on sundays, they are in fact not open until 11am as per the…read moresign on their door and an employee. I double checked that i had the correct location to be sure.

The customer service skills were lacking. They were rude and I left feeling like I was a nuisance…read moreand unimportant. The store seemed clean and organized.

Every time we brought in equipment he fixed them perfectly - the first time. No having to go back…read more Our go-to guy.

Took my desktop in because I thought it had a bad power switch. Plastech diagnosed it as a bad…read morepower supply but noted that the design was a proprietary design that would drive up the cost of parts. His honesty literally cost him business as I decided the machine was not worth fixing when parts and labor could easily approach the cost of a new one. Appreciate the honesty and Plastech will be the first place I go when I have another computer issue.

Excellent and very honest. He was hesitant to tell us to throw money at this old computer and then…read moreended up waiving the cost of diagnosis. We'll be a returning customer.

They do a great job cleaning up my phone when it's gotten jumbled and cluttered. Can resolve all…read morekinds of issues. And their fees are incredibly reasonable!! They are also patient in explaining and demonstrating how to do things myself !!

Such a good place. The man who help my cousin was such a nice guy, he fixed the phone screen very…read morefast and it works amazingly. The prices are good, definitely stop by if you need phone work.

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

I definitely WOULD NOT recommend Terry for any computer repairs. He had my sons laptop for an hour…read moreand 20 minutes and texted me it was unfixable and charged me $150. Said he worked on it for over 2 hours, but definitely did not. Time stamps don't lie. He also has a car just for his business, but didn't offer to drop off or meet or anything, so I didn't have to drive an hour.

I usually don't write reviews but she did such an amazing job fixing my laptop I had to!! I cracked…read morethe screen of my laptop (MacBook Pro), from calling her to getting my computer to the store, she was extremely helpful, provided me with different options & her pricing is super affordable (especially for a broke college student like myself). I left my laptop with her on a Tuesday morning and she got it fixed by Friday early afternoon! Super fast service and her communication was awesome; she kept me in the loop throughout the week about what was going on with the repair process. Take advantage of her services, you won't regret it!

They had my business computer for 7 days. I tried calling,texting,going to the shop to get it to…read moreno avail. Apparently there was some personal issues, but it takes 10 seconds to text me. Put a sign the door, something. I don't burden my customers with personal issues, it's not appropriate. They have kids in the office, so it feels like a sticky,dusty,dirty,smelly, daycare. The kid was glued to a TV eating something that was leaving crumbs all over.Never again. Go anywhere else.