This is a great store, I came in because I had a problem with my computer and it wouldn't turn on…read more I walked in and they took off the side panel, found the issue within minutes, and fixed it. I expected to be charged like 20 bucks for it because he fixed it but he said we didn't have to pay him so he fixed it for free! I will come again.

From the owner: Guaranteed Computer Repair We provide 24 hour computer repair and internet technology services to…read morethousands of Oregon customers from Eugene to Portland.

They did put about 3 hours of work into my computer as good faith with no payment. The owner is not…read morea very nice person. first off their hours on the internet are completely incorrect. This is how the owner talks to his customers. As the owner, I must reiterate that we are appointment-only and not open to the public. Today's slots were booked in December, and we cannot accommodate walk-ins or same-day requests. I have already provided approximately three hours of uncharged work in good faith. Our hours, availability, and policies have been clearly communicated multiple times. Continuing to argue or challenge them needs to stop. If this continues, I will need to begin charging for my time, and I may have to discontinue our engagement in charge you for the time spent. As the owner, I've already informed you that your item will be ready for pickup on Monday. If you continue to contact me or pursue this matter further before then, I will begin charging for the approximately three hours of uncharged time I have already provided. You have been warned. Any reply to this message other than "Sounds good, see you Monday" will result in me instituting that charge immediately. Please respect this boundary. I would not recommend anyone to use this company ever.

In my experience its difficult to find someone who is as ethical and honest as Tim. Its rare in the…read morebusiness world to find someone who is not just trying to gouge you the entire time. Who probably underbids himself a little and is more concerned with making sure his service is affordable. His business reminds me of that old phrase "they don't make them like that anymore". Really if your experiencing a computer issue and you need real knowledgeable help from someone who actually cares about the quality of the service being provided as well as making sure that he is not taking you to the cleaners then I would definitely bring your computer here. I live in California but I can tell you Im not going to ever deal with any other computer repair place even if all of my future business is by mail. Really its an exquisite experience and a pleasure everytime.

This is a standard Radio Shack with all the regular Radio Shacky things in it. The staff is…read morefriendly and somewhat helpful, even though most will give you blank stares if you ask them anything too technical or out of the ordinary. Apparently they don't have as much inventory as the Corvallis Radio Shack since I'm often sent there for things they don't have in stock. Being a huge nerd, I spend way too much time and money in this store. Of course, the one incident that really stands out there is the bad one. I needed to switch cell phone providers since T-Mobile had horrible coverage at the time and the clerk there told me outright LIES to get me to sign up for cell phone service with him. Apparently he was just blindly saying yes to all my questions to get me to sign up, even though my cell phone couldn't do anything that he claimed such as bluetooth file syncing and tethering to my laptop for internet. So watch out for the shifty salesmen there! Overall it's a nice store and what you'd expect from a Radio Shack.

When Hobby Lobby first opened in the mall they had a special deal if you bought $10 in Hobby Lobby…read moreand brought the receipt to Radio Shack they would give you a free $10 gift certificate for Radio Shack. When I came in to get my GC the employee was very friendly and helpful. If I lived in Albany I wouldn't mind shopping here if they had something I needed.

Great service! Very helpful…read more Very timely. Much appreciated. If I need help again, I will be calling A Computer Hero.

Bob Eggers, the owner, picked up and returned my computer exactly on time. He fixed more than…read moreseveral problems affecting my Windows 11 computer, and did so at a fair price. I definitely recommend him.

Internet says they are open at 10am on sundays, they are in fact not open until 11am as per the…read moresign on their door and an employee. I double checked that i had the correct location to be sure.

The customer service skills were lacking. They were rude and I left feeling like I was a nuisance…read moreand unimportant. The store seemed clean and organized.

Every time we brought in equipment he fixed them perfectly - the first time. No having to go back…read more Our go-to guy.

Took my desktop in because I thought it had a bad power switch. Plastech diagnosed it as a bad…read morepower supply but noted that the design was a proprietary design that would drive up the cost of parts. His honesty literally cost him business as I decided the machine was not worth fixing when parts and labor could easily approach the cost of a new one. Appreciate the honesty and Plastech will be the first place I go when I have another computer issue.

Excellent and very honest. He was hesitant to tell us to throw money at this old computer and then…read moreended up waiving the cost of diagnosis. We'll be a returning customer.

My phone's screen was not responding and they fixed it super fast! So happy with their helpread more

Awesome quality of work for the $ and responsiveness from Simeon and his team. Was making the…read moredecision to retire or repair a very old gaming laptop (MSI 2 PC Apache, ~2015) with a cracked screen after its getting knocked over. Was afraid for its age and brand, that no one in town would even be willing to take a look. Simeon offered a great initial price (I'm forgetting the first quote. $40? $60?) to look at repairing the screen, and soldering the hinge back into its socket. He noticed some motherboard damage (water spots, etc) while working, which was not unexpected for its age and wear. While in the shop, he also installed a keyboard I brought in, that I had bought myself but failed to DIY install. Ultimately, even after investing the labor in repairing the laptop, the internal damage was severe enough that it could not be made to boot. Simeon gave me the option to pay the original low cost quote for the substantial repair work, which allowed me to now extract the RAM from my damaged machine (prev impossible w broken hinge), or that for an out-the-door cost of $200, he could upgrade my system by moving my data over to an similar year, upgraded-SPEC ASUS gaming laptop. The laptop is indeed a quality upgrade in game performance for the price I paid. What's more, Simeon's coming up with the refurbishment solution for the cost spared me having to shop for a modern rig at modern prices ($1000+) for a while longer. My SSD was not an exact fit to it so I am still transitioning some of my documents etc data over -- they had trouble finding a usb to make it possible to do this in the shop. This is a small hassle, but doable. The laptop came home ready to plug and play, but the guys warned me that it badly needed a new battery and couldn't hold a charge (shutting down when disconnected from power). Simeon offered to help source one for me, but that they could be expensive and that he would call back with a price and wouldn't pull the trigger to order until he spoke with me again. Had a minor miscommunication w other guy at front desk, where I thought the battery had been ordered before speaking to Simeon again, which surprised me, but didn't think much of. Turns out Simeon was waiting for my go-ahead, though, so I accidentally waited a little over a week with my bum battery without having to. The guys are very nice, so I would say to learn from my experience and not be afraid to follow up more readily than I did if you're curious for an update. When I took it in for the battery pick-up, everything went very smoothly. Remember to use debit and not credit, expensive $2 surcharge for my not paying attention and putting it on the wrong card. Very pleased w the work here, and found pricing very affordable, would absolutely return.

Terry is awesome. Very trust worthy and punctual. Great communication and only charges for real…read morework with real prices. Hard to find a service like his anymore

I definitely WOULD NOT recommend Terry for any computer repairs. He had my sons laptop for an hour…read moreand 20 minutes and texted me it was unfixable and charged me $150. Said he worked on it for over 2 hours, but definitely did not. Time stamps don't lie. He also has a car just for his business, but didn't offer to drop off or meet or anything, so I didn't have to drive an hour.

I usually don't write reviews but she did such an amazing job fixing my laptop I had to!! I cracked…read morethe screen of my laptop (MacBook Pro), from calling her to getting my computer to the store, she was extremely helpful, provided me with different options & her pricing is super affordable (especially for a broke college student like myself). I left my laptop with her on a Tuesday morning and she got it fixed by Friday early afternoon! Super fast service and her communication was awesome; she kept me in the loop throughout the week about what was going on with the repair process. Take advantage of her services, you won't regret it!

They had my business computer for 7 days. I tried calling,texting,going to the shop to get it to…read moreno avail. Apparently there was some personal issues, but it takes 10 seconds to text me. Put a sign the door, something. I don't burden my customers with personal issues, it's not appropriate. They have kids in the office, so it feels like a sticky,dusty,dirty,smelly, daycare. The kid was glued to a TV eating something that was leaving crumbs all over.Never again. Go anywhere else.