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    Pro Custom Hobbies

    5.0 (1 review)

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    8 years ago

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    Michaels - I do want to note that the manager did try to invalidate me by saying you can still see the image.

    Michaels

    2.7(3 reviews)
    1.1 mi
    $

    i am not the one to leave bad reviews as we are all human and make mistakes, but this was…read moreappalling. I'm not just talking about one visit, but multiple. The first time we went in here we were very excited because we found out we were pregnant and wanted to get our ultrasound laminated so we can keep it forever!! We were so excited as this was our first baby, and the person was very helpful but failed to mention that it would quit Literally destroy the ultrasound. I am not at all saying it is their fault as they are paid minimum wage, however it's how they handled it when we picked up our order. They kept avoiding any kind of accountabilit, and failed to offer a solution not just for my situation but for others in the future. I am very disgusted with the customer service they provided. But it doesn't stop there, we visited the store after months of being very upset at the store and the Manager looking for a straw wreath, we couldn't find it ourselves and decided to ask an employee. Keep in mind we were the only customers In the store. I describe what I am looking for and showed the lady where I looked (because it should be right there) and she said she would be back after looking for us. We waited about 10 minutes and nothing. We proceeded to head toward the front and the same lady was up there and she looked us dead in the eyes asking us if we found everything we were looking for, she failed to communicate anything to us, and failed to do her job. I totally get being stressed, life gets in the way, but I do however have the very bare minimum expectation of communication. i believe everything is fixable through a conversation (2 or more willing parties working to achieve the same desired outcome), which clearly did not happen. If you have the option do not shop here!!

    I usually have a pleasant experience on most occasions except a few recently however with a young…read moregirl who was just overwhelmed and a little rude. However, today I had Sam and I don't know where you found him but what an amazing employee! Very helpful, knowledgeable and friendly. Definitely glad to have him working at our local store!

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    Pro Custom Hobbies - hobbyshops - Updated May 2026

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