They have been taking great care of all my vehicles for many years. Trustworthy and dependable.read more

Jeff and Lynn are amazing. Qualified, reputable, and never gouge on price. They do whatever is…read morepossible to get your car in fast. Can't recommend them highly enough.

I've been a customer at West Penn for all of my vehicle maintenance, but after a recent visit, I…read morewon't be returning. During an oil change and tire rotation, they called and told me a stud was over-tightened. I pointed out that I've only ever had work done at their shop; logically, it would have been one of their own mechanics. They immediately denied any responsibility, claiming it couldn't have been them. Rather than argue, I accepted their explanation at face value, and paid my bill in full and respectfully let them know that I'd no longer be bringing my business there. They left a typed letter and $20 in cash under the invoice on my front seat; not as a sincere gesture, but as a passive-aggressive parting shot. The letter reiterated that they didn't think it was their fault and criticized me for bringing my own oil and filter (something they had never brought up as an issue before). It was unprofessional, unnecessary, and left a bad impression. Ironically, their education of bringing my own oil made me realize it's better to support local shops by letting them supply parts too; something I would've been happy to do for them had they addressed it professionally. This shop had all the opportunity to maintain a long-term customer relationship, but instead chose defensiveness and condescension. I can't recommend West Penn to anyone looking for professional, honest service.

I have been bringing my Hyundai SantaFe to West Penn Auto consistently for 5-6 years for routine…read moremaintenance as well as unexpected issues with my vehicle. After getting my wheels rotated during one specific visit, I was experiencing a thumping/rattling noise when turning my wheels. Come to find out, one of the front wheels was extremely loose, turns out lug nuts were not tightened. After this mishap, I decided to bring my vehicle to a different mechanic when experiencing issues with the engine. Upon further inspection, the vehicle actually had two other major underlying structural issues including a completely rotted frame. I was told that if I were to drive over train tracks too fast, the vehicle would completely slide off the frame. I wish I could say West Penn was vigilant enough to discover this issue months earlier considering their friendly staff and low prices. I will not be returning.

Pete was awesome. We were just beginning to look for a car, and weren't trying to buy a car on the…read moreday we came in. Pete didn't give any of the classic sleazy car salesman pitches, or use any strategies to "make sure" we left with a car that day. He didn't try running a credit report or delaying us in any way. He helped us out as much as he could, let us test drive the car, and answered all of our questions. No pitch, no scam, and no wasting our time. We're going to be looking around at other places before we buy, but I highly suspect we're going to end up coming back to John Sauder's :)

Went to their service center for oil change, PA inspection and warranty work. Everyone was very…read morehelpful and respectful with all work being completed in a timely manner. Definitely recommend this service center.

This is a great place to bring your vehicle in for anything. They are great! the guy's there are…read moreprofessional, kind, helpful, caring, friendly and trustworthy. I trust them with my car, and that is the most valuable thing these days, is trust. They will be my mechanics as long as I live here, in this area. Thank you! -Tara K. Lititz, PA

Mike's Motor Zone and my vehicle have grown very close these last few weeks. Mike and his staff…read morehave worked dilegenty to identify and correct an extremely difficult situation to remedy, they did so with great determination and were able to not only identify the problem but to also correct the problem. I can say that it is apparent that Mike and staff care about "Getting it Right " as well as keeping the customer informed every step of the way.

The team at Emory are by far the best I have worked with over the years. their service and…read morecommunication is top notch!

Do yourself a favor and get a 2nd opinion. Our trusted mechanic was unavailable for a bit, so we…read morebrought our vehicle to Emory. We got a high $ quote and it didn't seem right. So we paid the $80 diagnostic fee and waited for our mechanic. We saved $1200.

05.31.22 Though the appointment time was scheduled far out,…read moreit was worth waiting for. I needed a new catalytic converter for my Durango. My mechanic recommended Red Run because he said it would be cheaper if they did it instead of him. According to Dodge forums, I was bracing to pay between $1,500 - $3,000 But When Red Run called me to tell me it was ready, the bill was $556.00 Fantastic! I'll now bring any of our 3 cars here for exhaust work. Thank you RRE

Rede Run replaced a flex pipe in my vehicle. I only waited about 45 minutes for the whole process…read moreand what a nice surprise for this business. Polite people and a fair price. It took about a month to schedule but the wait was worth it. I highly recommend this business.

We were traveling through Lancaster County in our 2005 Honda Odyssey when the A/C suddenly stopped…read moreworking the day before we were supposed to leave town. We were worried traveling all the way across the country in smeltering heat with a baby, but Steffy's Garage in Leola completely exceeded our expectations. They got our van in the very same day, diagnosed the A/C issue quickly, and had us back on the road with an unbelievably fast turnaround. Even more impressive, the team was willing to stay late if needed to make sure we could continue our trip. Everyone we interacted with was friendly, professional, honest, and communicated clearly throughout the process. It's rare to find an auto repair shop that combines excellent customer service with efficient, high-quality work. If you need auto repair, A/C service, or Honda Odyssey repairs or any repair in the Leola or Lancaster area, I highly recommend Steffy's Garage. Whether you're a local or just passing through like we were, this is the kind of shop you hope to find when you need help.

Great bunch of guys told him I was from out of town and my situation being stuck overnight with my…read morewife and my little boy and they got to my problem immediately in the morning and got me back on the road within a couple hours. I'd recommend them.

As someone else said in a review posted above if you want to get no answers for your issues bring…read moreyour car here by all means. Brought my 05 Crown Victoria leaking rear transmission fluid and told them I had already paid a shop that said that they fix the issue but clearly they didn't so I tried Park Place out the technician saw the transmission puddle it left in his parking lot and yet I waited three weeks for him to tell me that my water pump has some play in it and had no information about why my transmission was leaking. He then goes to tell me that would be 400 and something odd dollars to fix my water pump but had no information besides my transmission fluid being a little over. When I asked if there's some hole that the transmission fluid would leak out of if it were over filled he again had no answer for me he said he would have to put it back up on the Lift to figure that out. This is where I lost complete faith in this place as my original request was to figure out why was leaking transmission fluid here we are three weeks later with no information about my transmission fluid leak but apparently I have a bad water pump. I walk in the next day around 10 2 and told the two ladies at counter that I don't feel like this place is going to figure out my issue with my transmission and that I would like to take my vehicle. All of a sudden they had answers to why the transmission may have been leaking when the day prior the guy said it would take him until next weekend to get it back on the lift and now first thing in the morning they have an answer for me when I want to take my vehicle elsewhere. They charged me $55 to tell me absolutely nothing about why I left a puddle of transmission fluid in their parking lot. These guys are Crooks they're in it for money. They would rather make a few hundred dollars off of you in diagnosing absolutely nothing then actually fixing the actual issue. The professionalism here is out the window front counter girls who I believed to be the owner's daughter just laughed in my face and continues to try to talk over me when I had nothing else to say I just wanted my keys and to pay my bill and be on my way you don't just magically pull answers out of your ass when you don't have them unless you already have them. Keep your car away from here don't even think about it

I stopped by Park Place this afternoon for a follow up visit from an appointment I had last week…read more They had to order a special part for my Audi. I was actually running a little late for my scheduled appointment, but luckily they were still able to get my car in right away. My car was finished being worked on by the time I finished my complimentary coffee in their waiting room. This was actually my favorite part of the visit because I had never had Girl Scout Samoa cookie coffee mate creamer before. Great Service and Great Rates!