I always have great visits to Southlake Orthopedics! Friendly staff, clean environment and a very…read morecaring doctor. Who knew at 40 you fall apart and need doctor for everything on your body! Dr Grantier is awesome! He always take care of my needs and very professional.

Doctors are excellent, but the support staff and billing process have been extremely frustrating…read more I received a "First and Final Notice" for a bill more than two years after my visit. Despite multiple attempts, I have been unable to reach the billing department. When I called the office for assistance, they were unable to help and simply transferred me back to billing, where no one answers the phone. To make matters worse, the note on the bill threatened collections. I attempted to pay the balance online, but the Phreesia payment system froze and would not complete the transaction. At this point, I have tried every available option: The billing department does not answer calls. The office staff cannot answer billing questions. Calls are routed back to billing with no resolution. The online payment system is not functioning. The physicians may provide good care, but the administrative and billing experience has been unacceptable. If patients cannot get answers to billing questions or make payments through the available channels, there are serious organizational issues that need to be addressed. Unfortunately, this experience has earned a well-deserved one-star review..

Everyone is so professional and the wait time is minimal. Very thorough care and convenient…read morelocation. I had a great experience with Dr Johnson and a procedure. Great results. I highly recommend this Orthopedic Surgeon and the whole Practice.

I was referred to Dr. Jones for my lower back pain last summer and again this past fall in 2023…read more The staff at the Swaid Clinic were very friendly, compassionate and thorough. They have ordered the tests needed, advised me of my options, and I will be letting Dr. Jones handle my surgery soon. I appreciate the care and support given to me from Dr. Jones and his wonderful staff.

Dr. Swaid and his staff provide excellent care and communication. They took what one doctor said…read morewas simply tennis elbow and determined it was two pinched nerves in my neck. They fixed the problem, and I've good ever since (5-6 years ago).

Was referred here by my specialist for surgical care. I was seen promptly and everything was…read moreexplained to me and my surgery was immediately scheduled as well as my pre op testing and post op appointment. I was provided with a folder with all the information I needed for pre op and post op and information about where to go. I felt I had everything I needed and was prepared for the surgery. The day of the surgery, my surgeon came in before the surgery to talk to me and answer any remaining questions I had. He checked on me the next day in the hospital since I had to stay over night. I would feel very comfortable using this practice again if I needed another surgery.

I have only had positive experiences and excellent care with Advanced Surgeons and Dr. Bart Wood. I…read morehad surgery on March 19, 2020 right as the pandemic hit. My follow-up visits were nerve-wracking as I was worried about contracting CV-19. While the check in staff did have their masks down, as soon as I crossed the barrier, they put them on. In the waiting room, on both occasions, people were spaced more than 6 feet apart. Some wore masks. Some did not. This was before the mask mandate. Dr. Wood wore his mask the entire time he spoke with me. If you don't feel comfortable with their measures, definitely speak up. However, the MaskUp Jefferson county group has encouraged a vigilante mindset where people who have never been to the practice give bad ratings. That does not sit well with me. I would encourage an prospective patient to go in for a consultation and check them out yourself.

Outstanding experience!! Dr. Bowen did an outstanding job and all his staff are wonderful!!read more

After years of back pain and no results from any therapy I scheduled an appointment with Dr Bowen…read more I 1st saw the NP and she did her evaluation and took my mri for the Dr to review. After about 2 weeks I got a call to return. Met with Dr Bowen and we discussed what needed to happen! Scheduled surg. And here we are a week later! Way more than I expected. I was concerned there might be problems. The office was so compassionate and said to come right in. There was almost no wait! They reassured me it would take time. We will follow up in a month!

I have been a patient of this practice for years and it seems like in the past couple of years the…read moreexperience has been on the decline. Initially the frustration came from the long waiting times at appointments. If you are more than 15 minutes late you must reschedule but if you were on time, I have experienced wait times of over 45 minutes before even being called back and an additional 45 minutes to an hour in the waiting room. This has improved but now you must wait extremely long times for lab results, making me think the labs are not going out daily. I had blood drawn on Monday and didn't receive results until Friday for results that other offices provide same day or next day. I have blood that was drawn on Wednesday and Wednesday has come again and still no results, so if it is an urgent matter this would not be the practice to visit. I do enjoy the care I receive from the providers, they are easy to speak with and knowledgeable in their fields. It's just some categories where the practice is missing the mark.

Was there once for an appointment. The staff was rude and condescending. I left without seeing the…read moredoctor. Never went back. I see nothing has changed.