The quality of care here is greatly ruined by the staff's lack of professionalism. Multiple visits…read moreresulted in my discomfort as I was forced to listen to the staff's private conversations while I waited for guidance. These conversations many times involved body shaming and discussion of the practice's staff weight loss challenge. The discussions I heard were nothing short of ignorant and disrespectful. When I tried to speak with the office manager about this, I was told I would receive a callback. I never did.

The staff at this location is unprofessional. The therapist allow there own personal views and…read moremisconceptions determine treatment plan. The directors do not monitor the therapists interactions with parent and children to ensure the quality of care. If the therapists decide they do not like a child or parent they will not provide full treatment and even give the parent other places to go in order to convince the parent to take the child elsewhere for treatment. I would not recommend this center for treatment especially if you are seeking continued therapy for a child with special needs. I also feel that there behavior was also driven by racial discrimination.

Jamie was amazing, I'm grateful for all she did to help me with core strength and scar tissue…read morerelease after a major surgery. I can't rave enough about how monumental she was. She improved my quality of life- highly recommend !

Carol Ann worked with me on physical therapy after my knee replacement surgery. I started 2 weeks…read moreafter the surgery, and her skill, knowledge and patience got me back on my feet (quite literally!). The place is clean and has everything I needed to strengthen my leg. When I started, it felt like a very long road to recovery, but I am very grateful to Keating for helping me get there. I was able to enjoy a few Reiki sessions as well, which really helped with recovery. This is a wonderful place with skilled, caring people!

I went to Protouch after my first son was born. Z and Lenny were wonderful. They helped me lose…read morethe pelvic floor pain, and got me back in shape. ...Just in time for my second pregnancy. Toward my third trimester, the issues came back, and the ladies took care of me again! I highly recommend Protouch to anyone in need of physical therapy.

Nowhere else will you get the same attention that you get at ProTouch Physical Therapy…read more I know physical therapy. I've been going off-and-on for close to ten years now, and I've rehabbed a variety of issues: from ankle sprains, to muscle spasms in my back, and even to pelvic floor muscle dysfunction. Having been to a number of different physical therapy offices over the years, I am consistently impressed by the quality of my appointments at ProTouch (so much so that I pay out of pocket to go!). A visit to ProTouch will include around 30-45 minutes of one-on-one attention from your therapist. I've had therapists like Scott and Leny work on muscle tightness in my shoulder/back for longer spans of time than I could have paid for at a spa-- and with better results! :) Compare this with the 5-10 minutes of massage that other PT spots provide, and it's no question ProTouch is where you should be booking. As a person who has had a slew of aches, pains, and complaints at a rather young age, it's been disheartening to go to other therapists and be told to do the same series of five basic stretches. ProTouch staff truly embrace peoples' tough challenges as their own, and they have the expertise to bring results in a way that I have not experienced from sessions elsewhere. Plus-- they do it all with genuine conversation and a sense of humor that makes you completely forget you're at a medical appointment.

This is now ivy rehab. I went last February, against the advisement of my doctor who had heard bad…read morethings since the changeover. I loved my physical therapist, Megan. She was attentive, and paid attention to me instead of rushing through. She was thorough, would hold a conversation with you to make you feel comfortable. Let's just say she made the tmj in my shoulder feel really good after a few short weeks. But also, if you go at night, it's like the very young staff is having a dance party. They start blaring music and having private convos all over instead of helping or working. Here's the bad. I called this location three times after my last appt. the first was to see if I had anymore appts coming up since I never got an exit exam on what I had as my last appointment. No returned phone call. I called twice more between March and April to see if I had any sort of invoice in the works, so I could get ahead on payments. No returned calls. I then went to the website and did the contact option there, no reply! In August, I received a certified letter saying my account was about to go to collections. I immediately called the location in the bill (Boston) and left a message about how I received NO PRIOR INVOICES so HOW was I being sent to collections???? I didn't receive an answer, so I just started paying the bills online via the patient portal. Got a call yesterday, after making another payment. Called them back and I was told my account was going to collections if I didn't pay the full amount or set up a plan of payment at 100 dollars a month. I was FURIOUS. I explained AGAIN that I received no invoices prior to August, when I stared paying. I asked the lady repeatedly to look at my account, and see that the date the letter was received, and my first payment lined up. If I was answering these calls and paying after that invoice why would I have ignored the first three they supposedly sent?! Mind you, the two ladies I spoke with were extremely nice. But I did not once get an I'm sorry when I said I received no invoices before August. I was told my account would have normally been in collections already in August. Even after I said it was the first bill I got. I felt like I was being accused of lying. I'm paying my bills, I've answered all calls I got from them, when I actually received them. Do not do business with this place. I am so sick to my stomach that I've been treated as a liar, and received no apology for the shoddy work on the part of this company. Between getting no calls back (I was basically asking them to send me a bill) and being threatened to go to collections when I am actively making payments... Take your business elsewhere. This place clearly just wants to mess with you. My two stars are for Megan only. She is the only redeeming part of this place.

Been going here 9 months for 2 frozen shoulders and have had great results and pain is gone. Very…read morefriendly and knowledgeable staff, especially Michelle. They're practically always running right on time, no wait. Aways Clean, nice size space. Doesn't get too crowded. Good amount of equipment/tools. Highly recommend.

Carlie Beninati is a rare gem as a physical therapist. I fell, head first down 15 stairs and…read moresurvived. After being sent home from hospital, Carlie was assigned to my home care therapy. Carlie showed up with a beautiful smile on her face every appointment. She has a can do attitude and would listen patiently to any health concerns I had. Patiently, she would answer positively and always offer any help possible. One stair step was difficult but she made it fun. She would say "It was a once in a lifetime accident, it happens. Don't be worried. You will get stronger. I will help you feel confident on the stairs again." She provided me non-stop hope and cheered me every time I was able to do more. I passed my test and Carlie will be cheering someone else along. Her beautiful spirit fills your room and air with encouragement. Carlie said goodbye and offered a hand up if I needed it in the future. She wanted me to feel comfortable becoming independent again. I have been profoundly blessed by the presence of this beautifully spirited angel in my life!! At first, I felt that I didn't need a therapist. I didn't want a serious, self centered person showing up. I was terribly incorrect because Carlie was from a different mold. She made me look forward to getting strong again. She understood my medical trauma which I was recovering from, too! If I could give Carlie 20 stars, I would. I feel stronger and more confident and don't feel frightened going up my stairs. I can hear Carlie's helpful advice all the time telling me to slow down/pay attention/be more aware. I would rush doing ten things at once. I'll miss my chats with Carlie but I'm thrilled she will be cheering another patient along with her positivity and you've got this spirit!

This place is great, one of the few places that has OT, PT, and speech for kids specifically. Nice…read moreparking lot. Therapists and front desk go above and beyond. I'm so happy we found this place!

Bad Day? Good Day? No worries. You Me Trapeze is such a welcoming environment to de-stress the…read moremind, decompress the spine, and lighten your heart. Renee will guide you through your meditation, stretches, and inversion while paying attention to your needed pace (everyone is different and she always says "Honor your body.") She is an approachable friendly soul that only has the best of intentions. She is also contagious because everyone in the room catches that vibe and we are warm friendly souls as well. I have been there for three years now, and I have to say that my life has vastly improved. I have no more back or neck pain, my mobility is much better than 20 years ago, and I getting sillier by the day and loving it (being upside down does that... hahahaha)

Yoga trapeze is scary at first but once you allow yourself to flow the rest will follow. Renee…read moremakes sure that you are safe and comfortable with the trapeze. She walks you through each pose with demonstrations and if you don't get it she will come to you and help you into that pose. Each move she makes she is more than happy to explain to you. No matter what level you are on she's there for you to get the most out of her classes. She's the kindest and down to earth instructor I have ever met. Wherever she goes you can feel her positive energy. The first time I tried it I fell in love with it. Give it a try and don't be scared as you will be in great hands.