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    Pro-Groom

    3.7 (163 reviews)
    Open 8:00 am - 5:00 pm
    Updated over 3 months ago

    Services - Pro-Groom

    Bath and groom only

    Pro-Groom Photos

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    Reviews With Photos

    The scabbing on our little one's private area.

    Our little one was given a terrible razor burn. Been going for years. Never had a problem like this. She really didn't seem like she was really groomed. [[HIGHLIGHT]]Sent the pictures and they said it was a yeast infection and nothing to do with them.[[ENDHIGHLIGHT]] Well took her to the vet because her private area was covered in scabs. They said razor burn cost me 130.00 for the vet. Our other dog was fine but we did have two different groomers. Cost us 180.00 for the grooming on top of it. [[HIGHLIGHT]]No response to my email with all the pictures and my vet bill.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Terrible customer service we are senior citizens and expect things to be done correctly.[[ENDHIGHLIGHT]]

    My Maltese Macie!

    This place is so great. I'm so grateful that I found them. [[HIGHLIGHT]]They are totally amazing to my baby.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The owner is so kind and so is the staff in my groomer.[[ENDHIGHLIGHT]] I highly recommend them..

    Puppy cut
    Letf8 B.

    Best groomer I've been to. A lot of places won't cut your poms hair for several of their views. Pro groom allows you to decide for yourself what you want for your pet. As it should be. Some Pomeranians like mine do a lot of hiking and get foxtails and other annoying and harmful things in their long fur. Getting off topic. Oops . [[HIGHLIGHT]]They are great all of the staff is just wonderful, charming polite and helpful.[[ENDHIGHLIGHT]] Their business is very clean. [[HIGHLIGHT]]I couldn't be happier with the experience. From the moment we walked in, the staff was welcoming and professional.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The man up front took the time to listen to my requests and made sure to ask about kona's preferences.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I appreciated how they kept me updated with progress throughout the appointment.[[ENDHIGHLIGHT]] Kona came out looking absolutely adorable -- her coat was shiny, nails were perfectly trimmed, and she smelled amazing! Her groomer Shannon has great attention to detail. The prices were reasonable for the quality of service, and the salon itself is clean and inviting. [[HIGHLIGHT]]I could tell all of the staff genuinely cares about the animals they work with, and Kona seemed relaxed and happy when I picked her up.[[ENDHIGHLIGHT]] I will definitely be returning for Kona's next grooming session and highly recommend Pro Groom to anyone looking for a reliable, caring groomer!

    After Haircut

    AGAIN, THIS GROOMING BUISNESS NEVER DISAPPOINTS! I cant express how much i love and appreciate pro groom for doing an outstanding job on my hairy mutt, ike! A different groom shop told me that i had to pick up ike because they couldnt perform on him since he was being "too aggressive", never in his life has he shown any type of aggression to people, he absolutely loves people. Pro groom told me after his haircut that ike was just relaxing and enjoying his time while getting his haircut. Even if ike was aggressive, i have a feeling they work with aggressive dogs to make sure they at least go home with a haircut no matter how tough of a cookie some dogs can be. Will forever continue going to pro groom! AMAZING!!! Dogs are smarter than we think, if your dog shows aggression when they've never shown it before, it's because they don't feel comfortable in that environment!

    This is Buster after Haily at Pro-Groom
    Janice D.

    I am new to the area and have been searching for a new groomer for Rosie & Buster since April. I have been to a few different places and one did Ok and the other not so much. My Mom and I were out shopping and we saw Pro-Groom's sign. When I got home I called and spoke to a very nice woman they had a wait list so I was put on it. Right away they called me with an appointment but it didn't work. They called 2 more times and then it worked!! I spoke with Sally she very nice and I spoke to another woman who was also very nice. They really worked with me to get my babies in for a much needed spa day!! Pictures say it all!!! They were in desperate need of a miracle make over!! Haily was the groomer and she performed that miracle twice!! The cut is so smooth not choppy one area blends into the next. My puppies look amazing!! I'm so happy to have found a business that has excellent Customer service, employs highly skilled groomers who obviously take great pride in there work!! Look how beautiful they both look!! Everyone was so friendly and polite! If you want your Pup to look their very best then look no further! I highly recommend this wonderful establishment!!! Thanks again for a wonderful first experience it was such a pleasure meeting you all. Thanks again Haily my puppies look adorable See you 6-7 weeks!!

    Shelly after grooming appointment
    C J R.

    I had been coming here for about 4 years getting my cat a lion cut before summer as she's a maine coon and sheds a lot during the hotter months. I had even referred my Stepmom, her cat to get the same cut. When making my previous appointment the receptionist told me that the price had changed from $100 to $125 but if I brought this up at the appointment I could probably get grandfathered in for $100. So at the appointment I explained what the receptionist had said, the new owner was at the front desk and went on and on about how I only buy 1 haircut a year and grandfathering was for their customers who purchased about 5 or 6 haircuts a year. He was very rude. (This wasn't my idea it was their receptionists) So I wait FIVE HOURS for my cats haircut and at the time of pickup noticed the cut looked different, but I had waited so long I just wanted to grab her and head home. Now that we're halfway through the hotter months of the year both I and my stepmom are noticing that they completed the lion cut leaving the fur way longer than they normally do without bringing it up to either of us. So here I am in August, fur everywhere all over my apartment, my cat hacking up hairballs. Defeating the whole purpose of me bringing my cat in to be groomed. So progroom charges $25 dollars more for half the haircut. Not only was this a bad experience, and a waste of my time and money. It was extremely shady on progrooms part. Just wanted to share my experience and hope other customers beware of the new owners antics.

    After of Oliver's cut from Haily.
    Tessa T.

    HAILY IS THE BEST!!! I've been coming to pro groom for many years now and I am always beyond satisfied. The salon is very clean and the staff takes time and care with each animal. I have two rescue dogs and Haily is always so gentle and kind- they go right into her arms! As an owner, the trust i see between dog and groomer is unmatched. Haily is easy to trust and very personable. She listens to her customers and always delivers the best services. I appreciate the time and collaborative effort she takes with her clients in order to ensure they are fully satisfied. I have referred all of my friends and family to her!! She's awesome!

    Khloe just got her hair done by Sally and she looks so cute!!

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    Page 5 of 5

    Ask the Community - Pro-Groom

    Review Highlights - Pro-Groom

    When I stopped by Pro-Groom to check out the place I spoke to the groomer, Martin, who came highly recommended.

    Mentioned in 31 reviews

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    Pampered Pet Salon And Boutique

    Pampered Pet Salon And Boutique

    (203 reviews)

    Stephanie did an Outstanding job grooming and cutting our mini-American Eskimo Ollie! She is also…read morekind and caring and we could tell Ollie appreciated Stephanie's kindness.

    Horrible pet salon, we always take my dog here to get his haircuts and it never went bad up until…read morethis recent time. My dad picked my dog up, Stephanie the manager was the one who cut his hair and when he got picked up all she mentioned was how "he was just a little nervous" and that was all. No mention about the wound or dry blood on his fur. The two days after I noticed my dog was acting odd and unusual anytime someone pet him he cried and seemed like he was hurt, at first I thought it might've been a random injury within because there was nothing wrong with how he was walking just a little more bit scared than usual. Then around third day I came home from work and sat on the floor to greet him and pet him sure gently just putting my hand over his head to back massaging very delicately, and when I passed his head he cried and I also felt a hard scab like thing. I then told my dad and aimed the flashlight on his head to see what it was and all we could see was dry blood and the screenshot within the last image provided was what we saw. We think only knew it was due from his haircut because he had only been acting weird after coming back and crying randomly. We then went to the salon the next day early opening and brought him so we can see and they immediately tried defending there staff, yes apologized for the very least and offered to either clean it up as best they can right now or go to any vet place to help him further more. They also mentioned the charges would fully be covered so we took him to the vet the day after and they told us theyd have to sedate him which was super scary knowing he just turned 13 years old, and not only that they mentioned the cut was analyzed as a blade cut from the haircut gear they use and that the cut was one centimeter deep and width in size. The cut was also infected due to the time passed since after his haircut and it would've all been significantly less traumatizing and less painful for my dog if they would've just told us the mistake that occurred. If it was said day of it wouldn't have been infected nor needed so much more to go through but the manager Stephanie didn't wanna take accountability clearly. I understand mistakes happen but you were with animals these are peoples children please speak up even if it was a big mistake! Not only that after my dad sent the billing like they said to send the billing of and they were denying it fighting against paying it. The craziest part is the pet salon said that the vet told them it was a "bump" not a razor blade cut and so my dad had to call the vet place and ask if they got called by a certain number which was the salon and said they never called and never said that. After so much back and forth with a few days passing of them fighting against trying to pay the charges the vet was in contact with the pet salon and at the end the pet salon paid up. Which was super embarrassing, how are you gonna fight against paying for one of ur clients injuries you guys caused. If anything you guys should be quick to accepting to help after hurting our dog. We also asked for the footage and the owner kept trying to say he couldn't because he had to protect his employees as if their employees were the ones who got hurt. You guys genuinely are heartless and lack so much accountability and sympathy, cant image working at a pet place and hurting a dog and denying to show the film, paying to help, and even fighting against a case like this. Also if you "can't show the film to protect ur employees" what is there protecting for if you guys are claiming there was no harm done. You guys are horrendous.

    Pro-Groom - groomer - Updated August 2026

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