This is a solid shop that stands by their work. Friendly and professional. Highly recommend.read more

This shop is a waste of time. I went there with a bike and a tire in hand. ask if there was any way…read moreto get this bike done by a certain date. the young guy told me he would make it happen. i called every day making sure they were in track. ever day i called i got the same answer, we never touched your bike. when the day before i needed it came around i called and told him if its not going to be done then i need to pick it up. he explained to me it will be done and ready by morning. the following day came (my deadline) and he still never even touched my bike. i went there took my bike and my tire because i refuse to ever give them work. don't bother bother coming here. i know a few people who have tried this place whether it was for their bike or a snowmobile and they all had a very similar experience.

I was hesitant at first due to some of the reviews but this place more than redeemed their…read morereputation to me. I will return again. It was my birthday and I wanted a quad, they had the one I thought I wanted so I submitted a credit app sight unseen. Coming from CT and heading to my cabin in Pittsburg NH I scheduled pickup for 4pm on Friday. Due to a late start, Friday traffic and miscalculating how far away it was I got there at 5:40 (they close at 6). Paper work was a breeze with Jason, Mike helped us load it up and when it was time go through it .. I wanted to be respectful of their time so I was equally rushing through. After all, I still had a 3 hour drive and ultimately I know what I bought. Turns out, I didn't.. we got to the cabin late so we left it on the trailer. The next day when we went to unload... "where's reverse? "... "wait where's the shifter?".... turns out it's a clutchless manual shift. Which I did not know. I own and drive a manual Jeep without any issues, I've been driving them my whole adult life. I would probably be fine. But on a quad on a trail .. that's one more thing to think about and I didn't want to risk driving it and hating it but being stuck with it. I walked up the hill across from the cabin (to get cell service) and called Mike to see if I had options. I though I was SOL, He was amazing.. so was Anevay. They made sure I knew they were looking into it... within a couple days I was all set. And could swap it out for for a Suzuki QuadMaster 500 for only $50 more. There was no "restocking fee" no penalties, i didn't lose my doc prep fee, I didn't lose a dime other than gas getting back up there. When I went back I was again about 30 minutes late... everyone was personable and helpful and committed to making sure I left with the right product. I drive up alone, Mike unloaded the Honda by himself, walked through every inch of the Suzuki with me and then loaded it on my trailer and tied it down. Showing me how to best secure it in future trips. Jason had food delivered which would've worked out if I wasn't late but instead it sat on his desk while he went through the paperwork and numbers with me, while fielding a couple different suggestions on how to best do everything. He was cool as a cucumber when he had to redo some papers, when his printer froze.. and while being slightly scrutinized by another colleague. I'm sure with good intentions to "help". Overall what could have turned out a bit disappointing and largely my own fault for not doing my homework, ended up a great experience. We are a moto family, both my kids race dirt bikes. We ride quads in the summer, snowmobiles in the winter and I will go back to give them my business again.

We recently purchased a 2023 Honda Talon SXS - 4. Excellent sales, service desk and honest people.read more

Used them for breaks and inspection for the 1st time recently. My last place stopped answering the…read morephone so I needed a new place. I dripped it off, they gave me a price, I gave them the green light and they did it the next day. Fast and easy to work with. Will use them again. Thanks

I dumped my Electra Glide is was bad. Chop Shop made it like new again…read more I have had other work done there as well . I can definetly trust them with the work . Highly recomend. Tim, Mason NH

Staff was helpful, clear, up front and easy to work with…read more The selection of bikes was great, though I knew exactly what I wanted before walking in. They were helpful about helping me select gear without pushing anything specific.

don't bother trying to ask them about buying a bike, they'll say it's available and then sell it…read moreand say nothing about it so when you call or go back it won't be there wish i could give zero stars, especially since none of the people who work there give a shit about their customers or potential customer

Latest service was well done. in last 10 years have seviced 4 bikes and purchased 3 from Moms. Moms…read morehas had some growing pains and I have had some glitches in the past on service. Always however the staff has done everything they can to rectify any issues. Recent service went well without any hitches . Brian Wheeler made appointment and was also service writer. Corey who has worked on all 4 of the bikes has been exceptional. Work fully explained and performed timely. With some turmoil within industry and declining sales in some areas always a challenge for dealers. Hope Moms can continue to adjust and improve and keep all of us rolling along.

My Son bought an Indian Scout there, lost the one key they gave him…read more Called and spoke to Brandon, super helpful. Was told the key code would be on the bill of sale and it would be easy to make a key with the code, it was not. Pulled the ignition and brought it to Moms to see what they could do, saw some guy in parts who was basically NO help. Bought a key blank for $32!!! ( $10 on Amazon ) so I could get a locksmith to make a key. In addition they set him up with some credit card financing at 26% interest, how does that even happen? I would not recommend this place.

I ordered a small but important (to me) part through their website. I received e-mail confirmation…read moreof my order and the following day e-mail confirmation that I could come in to purchase and pick up my item. My item was waiting for me. The person behind the counter was very helpful. I hadn't been to this store since it opened and I worked in the area. I took a look around and will be back in the Spring for new summer gear.

Couldn't be happier with the in-store experience getting my Cardo wireless system installed in my…read morenew helmet. After ordering online and double checking by phone re (free!) install service I was greeted by Stephanie (sp) who not only remembered my call but immediately identified the unique requirements for installation in my new Arai lid. After an assist from the equally knowledgeable Kelly (sp) and another teammate behind the scenes, my system was gtg a short time later. This is my second time buying and installing a Cardo system via Cycle Gear and I couldn't be happier with the online/in-store experience. Kudos for hiring real motorcycling enthusiasts who also excel at customer service. I'll be back!

Buyer Beware, Liars and Scammers I saw an engine on eBay for…read moremy VT1100 Honda in April 2024 and contacted Ricks Motorcycle to confirm the 1998 model would fit my 1995 model bike prior to purchasing the engine. I was told the engine would work for my bike by Sara, and I purchased the engine direct without going through eBay (big mistake). Once I received the engine, I delivered it to my mechanic who immediately pulled the spark plugs and found they were severely oil fouled. I contacted Sara and was told by owner (Bill) to run a compression test. My mechanic ran a compression test and leak down and the engine failed both tests. I contacted them and even sent video of leak down test; you could easily hear air blowing out the crankcase in the video. I was then told to prep engine for return, which I did promptly. That was early June 2024. Engine sat in my driveway awaiting freight carrier and now its end of September. I kept calling and leaving messages over several months and nobody returned my calls. In my last brief conversation with Sara in August 2024, she told me they have been trying to switch freight carriers and this is why nobody has been in touch. It's been more than a month since my last conversation and I have tried to call them several more times with no response. Engine is now at the junk yard where it belongs.

Rick's is the best! All ways there to help . Answer any questions you have, they know more about…read morehow my bikes running then I do. Prices are good workmanship is great, the staff is Great. I recommend them to everyone.

March 28 2026. Went to Cycle World in Woburn.MA, I was acknowledged for being a customer as soon…read moreas me and my wife walked in. And as soon as the SP finished with a customer he asked what was I looking for and he helped us right away. Pointing out the different helmets and gear that he suggested I look at. I say all in all I will more likely be going back to shop there even though there 60 miles away.

I did have a issue with a helmet purchase. I did not notice this issue until at home. Their…read morecustomer service handled my concern well and I returned the product for full refund. There may be a negative review posted but the issue was resolved. Thank you Cycle Gear

After going to many other big chain and local tire stores, I hit upon Maynard & Lesieur because…read morethey carried the Nokian tires I was looking for. The ordered them and installed them promptly. The price was great and the service was excellent. I recently banged a pothole and developed a vibration. I called this morning, they got me right in and rebalanced the tire before I could finish reading the newspaper. I left with a smile on my face and a resolve to buy all of my tires from these guys. It is a local shop that really cares. It does not look like much when you drive up but don't be fooled. These guys are top notch and the techs know what they are doing.

Our longtime supplier of tires. Great customer service & knowledgeable staff. Ancient and workable…read morefacilities. It's the people that count there!!