I had photos off a disposable developed at Pro Photo once before earlier this year, which was fine, but I went to get another disposable developed recently and had a completely different experience. After over a week of waiting (I had been told they would be done a week later) I stopped in just to ask if any film had come in, the answer was the film was coming in late. I waited until the next week, and still, no call. The next week, I stopped back in to discover that my photos had been noted as having come in the past week, but no call. After about 15 minutes of looking, my photos could not be found. A few days later, I call back and find out that my camera had never been sent in, and that they thought they had found the film from my original disposable and would send it out, and that this roll would be free since I had waited 3 weeks instead of the 1 I was told. A week later, I get a call saying my photos are in, but are all blank, and that I still need to pay, despite being told that roll was on them (and many camera shops offering a waiver anyway if all your photos come back blank). While ProPhoto is in a very convenient location - which was my main reason for going - I will definitely not be returning after the highly disorganized service that I experienced all for a blank roll of photos! read more

The staff at Pro Photo are so helpful, knowledgeable and thorough. The store is top of the line for photo products and printing. I spent a lot of time with Sally on a small order and she was so patient and helpful. Definitely a great local business to support! read more

My first day in town, I broke my 58mm UV Filter, and lens cap. I was thinking I'd have to wait until I returned to California to replace them. One evening I was out walking and I came across Pro Photo, I walked in and purchased a lens cap, they were out of stock of the 58 mm filter. I asked Charles, the gentleman waiting on me if he could assist in setting up the wifi on my camera. Without hesitation, Charles went on line and figured it out. I tried everything myself with no luck, he did it in about 5 minutes. I left a happy camper. Thanks Charles and Pro Photo! read more

My son's Nikon D750 had a mysterious error issue. Well Nikon's error codes are mysterious anyway, but that's beside the point. Brought it in & they took the time in shop to try with different lenses & ultimately kept it for repair. They reached out several times for details on when the error occurred & tested the camera in all sorts of lighting conditions to get to the bottom of the issue. They clearly really cared about the work, their customers & photography. They gave my son some great advice for handling the camera as well. Highly recommend!! read more

I have been customer of Pro Photo for 30yrs. It is amazing family run photo store that can support all photographer needs. From buying gear to repairing. Support local business. Pro Photo is the last local photography store in DC. read more

These folks are really wonderful. A true "can-do" repair shop in a city where many repair shops take the lazy road and say they can't perform the work. I've brought my 5D, 7D, and tripods for repairs, and every time I was met with affordable, responsive service that fixed my gear. I see many reports to the contrary here, and I'm sorry to see that. In my several interactions with this shop, every time I've walked away happy that it was money well spent. read more

I was extremely disappointed with the rampant sexism exhibited by one of the salesmen. I was with my girlfriend, who was looking for photo supplies, and she was berated with no cause and nothing to warrant such an abrasive attack. She was called a beginner with a very dismissive tone (though she has worked professionally on 20 films, some full feature). The salesmen then continued his tone throughout our interaction. He was even called a dick by his fellow salesmen for his behavior, a comment which surely encapsulates his personality. My only regret is that I could not give this place zero stars, which is the only accurate rating for this institution and its employees. read more

I had a great experience here. I dropped my 580 EXii Speedlight and was hoping it could be repaired. I brought it in and dropped it off for an estimate. They gave me a price within a few days. I gave them the go ahead to fix it. The work was done in about 10 days. There was a point during the 10 days that I was worried that it wouldn't be done in time for a shoot where I was going to need it. They offered to loan me a 430 Speedlight at no charge. I thought that was great service, the speedlight is firing just fine right now and they warranty their work. overall good experience read more

I saw there were a lot of questionable reviews but decided to take a chance on this place since going to VA was so inconvenient. I left my camera and two lenses with them, they said they'd take a look and give me a call with a quote for repairs shortly. I called back a week later, they said they hadn't gotten to it yet, but would look at it that day and give me a call back. After a week of waiting, I called back again, they still hadn't taken a look at the camera. I explained that I had been waiting two weeks and asked them to look at it ASAP. They called me back a few minutes later (apparently the assessment actually doesn't take that long) and gave me a quote for the cleaning and repairs. I told them to go ahead and clean the camera but that the cost of repair for the lenses wasn't worth it and I'd be by to pick them up. I wasn't able to get to the shop until about a week later, when I came in it was clear that they still hadn't done anything to the camera. I took the camera with the lenses decided to spend my money somewhere else. While there I overheard one of the employees on the phone explaining to a friend(?) about how the store screwed up a customer's repair but that the customer was being really understanding and very cool about it since the store was so busy. Look, I understand if you're busy. I dropped off my camera in the spring, I imagine that this is a busy time for a camera shop. But you have be honest with your customers. Don't tell them you'll get right back only to leave them waiting for two weeks and force them to follow up twice. Someone should open up another camera shop in the DC. Maybe the competition would whip this place into shape. Because it seems to me the only reason it's still surviving is that no one wants to go out to the other shop in Nova. read more

I have always gone to Penn Camera in Chinatown but it was closing for a few months and I needed to get my camera fixed, so I googled around and landed on this place, which had decent reviews and thought I'd give it a go. Boy, was I wrong. A I dropped a Canon 40D off to get a quote on how much it would cost to fix the power source and they said they wold call me in 2-3 days to let me know how much it would cost -- standard, fine. 5 days later - still no call. So I called them, they said "oh yeah(as if they had meant to call???) it is the power source and it is going to be about $250". Fine, I'm busy I don't have time to go get another quote and I trusted that they were honest people. They said the repair would take 7-10 days -- fine, also standard. Two weeks later, I call them (are you seeing the trend here), they said a part was missing? or that it was unavailable? (really, very evasive answers to my questions) and that it should be no more than 2 weeks. TWO AND A HALF WEEKS LATER I (you guessed it) CALLED THEM! Unbelievable these people have never picked up a phone to discuss this with me and yet they've now had my camera for over a month (while the cherry blossoms were in bloom I might add). She claimed that someone had called me 10 days earlier to tell me it was ready to be picked up. Wait - you mean 2 days after I spoke with someone who said a part was missing it was miraculously fixed? And there was no message on my phone, and no follow up call (not surprising). And did I mention the repair (only a power source issue I might add) cost me $325. Unbelievable, just plain awful customer service. I will not be returning and would not recommend them for repairs, or if you ever want to receive a call and/or a straight answer. So frustrating. read more

I'm a working pro with 15 years as a full timer. I've had Dick fix cameras/lenses for me on several occasions. I've purchased used gear from him as well, and the prices are very good, and have found a couple of really amazing deals. The turn around time for repairs is good as are the prices - so far, I have only had analog gear repaired by them. It is a nice, old school shop - they will talk to you and know what they are talking about. Zero pressure for sales, which is nice. read more

Perfect picture! Wish I had discovered them a couple of hours sooner! I wish they had a large sign that says VISA PHOTOS!!! I walk by this place almost everyday in the 2000 Penn Shops hallway. Only went in today after I had the worst experience of visa photo at Passport Photos Service which is next to the Passport Agency office (I know, I should have known better...) Unlike the super rude guy at the other place, Dick, the co-owner, is very polite and helpful. He is also clear up front about the price: $25 for a digital copy sent over email, and $15 for the first two instant photos. I ended up getting both, and was VERY pleased with the picture quality. (I mean they sell cameras, so you know their equipment is going to be great.) Dick who took my picture was very patient in making sure that my head was positioned nicely in my visa picture. After all, that IS all you can see in a visa photo. (In great contrast to the other place where my picture was taken right after I sat down without any heads-up. My picture from there came out NOT centered and NOT focused at a ridiculously high price $27.44!) Come here for visa/passport photos, and you will NOT be disappointed!!! read more

3.5 stars. Good: high quality work that is very hard to find in DC. I needed a sensor cleaned, and they're almost the only place that does the work on-site, and doesn't send the thing who knows where. Bad: pretty pricey. $130 for a sensor cleaning is steep, about what Canon will charge you (though then you're mailing the thing off and who knows when you ever see it again). So-so: their customer service. I sat around waiting both times I was there while employees milled about ignoring me. (On the other hand, they also can give expert advice.) I was told they'd call when it was ready, and they never called. I called them, and they said they'd do it right then. read more

Poor service and unwilling to discount for making two trips. Had my camera in for a sensor cleaning 4 Jan was told to call on Thursday to check if done. I was told it would be ready Saturday. I drive an hour and was told it is not done. They did have a flood Friday but they did not call me to inform me of their problem. read more

Great store, with great service! These stores are few and far between nowadays. Today you go to Best Buy to get a camera, and talk to someone who knows nothing about anything you are trying to purchase. Dick and his team are so helpful, and know a lot about what they are doing. read more

FIVE STARS - There was literally no company that could or would clean and repair a l6 mm movie projector - on the entire east coast - including NYC/Philadel/Boston. Pro Photo said they would take it on and did the perfect job. So grateful for their competence. read more

I had my old Canon AE-1 repaired here. They did a great job, they got it in perfect working order. I also get all my film developed and scanned here. Pretty quick turnaround and decent prices. read more

After traveling to several other stores, I brought my Canon 580 EX flashhead into Pro Photo for an estimate. The flash mount had broken and I couldn't get an internal wire from shoe to body to clip back together. I was hoping I could get someone with the right tool to simply clip the wire into the hard-to-reach space and then I could glue the housing back together myself. I talked to a really helpful man named Dick at Pro Photo who said to bring the unit into the store. He told me they don't "half-ass a job" and would be able to fix the flash, but would have to replace the broken attachments and wouldn't try to glue them back together. I can respect this. But I have a wedding tomorrow and really wanted it as a back-up flash (I rented another just to be sure). So he takes the flash, disappears for ten minutes and hands it back to me looking new. He said he didn't fix the housing but he did put the wire back and put the housing back together. Strangely, it doesn't even seem to need glue. Dick was extremely nice, frank and helpful. I asked him how much, and he said to come back and support local businesses. I will. Pro Photo will be getting my business from now on. Excellent and knowledgeable people. read more

I had an awesome experience at Pro Photo today. I had a problem with a lens and Syed fixed it right away and offered some incredible advice/tips to improve my picture taking. The customer service here is beyond exceptional! read more

These people know their stuff! Trust these people with your valuable equipment-

Listen to the other reviews. Bad customer service. I called ahead to see if they had tripods that I could mount my iPhone onto. The man said yes and that they had multiple options. Upon arriving (20 minute drive) I was informed that they do not have the attachment to mount iPhones onto tripods. I had previously informed the salesman that I was an amateur and needed a cheap, light weight tripod. He offered me a $70 professional tripod and said I could add a $20 iPhone clip that would come in the mail. No thanks. Moving on and I don't plan on coming back. read more

This is one of the best shops on the east coast. The knowledge and skill levels of the owners and one of the daughters is top flight. Some of the best photojournalists in the United States rely on them. Most of the negative feedback seems to come from bratty GW university students who should be ignored. This is a professional photographers photo store. For the entire spectrum of photography, they are experts. I have been going there for thirty years and never had one bad experience. This is one of the last great camera stores! read more

Worst service. I leave my film to print about 2 weeks ago. They told me that it takes one week to print my film. When my photo is ready, they told me that they are gonna call me, but they don't. So I visited here and ask what happen and they said it takes more than one week. I told them why don't you let me know and I did't know that and i was waiting for a long time. They don't notify me about this!!! I just took my camera and brang it to my house. read more

The staff here were very helpful and even dug in the back for the product I was trying to find. Alas, they did not have the small Manfrotto tripod I was looking for, or a robust cell phone mount. If you are looking for a huge selection of camera gear, this is the place! read more

I needed headshots for my residency applications the day before submitting them and this place came to the rescue! I wasn't willing to pay $55 for the business headshots they offer so I opted to go with the passport photos. I got there and they took me right in. I told him the purpose of my photos and he made it look more like a business headshot than a passport photo. He emailed it to me in 10 minutes with the picture adjusted to the resolution requirements that I needed! The cost was $25 and the turnaround time was unbeatable. Thanks Pro Photo! read more

This review is for passport photos only. Looks like a great shop for professional photographers too, though. Is located in the little indoor mall with Paul Patisserie. Service was really friendly and quick. The photographer was kind enough to let me take a look at the screen in case I wanted a re-do. I paid about $32 for six printed photos, and he said they also do digital passport photos as another option. Will definitely come back here for any similar needs in the future. read more

Not helpful! Just told me it wasn't worth repairing my digital SLR, which I love. Newer cameras have larger screens apparently. I don't care about screens, I just care about the photos. Took my camera to Penn Photo instead where they sold me an extra part for $70 that didn't repair my problem but meant that I didn't need the repair. I liked the creative solution, something completely lacking at Pro Photo. read more

I love locally owned businesses and Pro Photo is another example of great customers service by a mid-size business. I had several issues with my Nikon camera (brought out of state by my son). Pro Photo was able to resolve the issues for a very fair price; thank you!. I will buy my next camera from them for sure. Purchase with confidence - very honest and helpful. read more

I was referred to Pro Photo by Bret Littlehales, who highly recommends them. Very pleased with the camera cleaning that I had done several months ago, and am looking forward to trying out the new lens that I bought today. Very happy with the friendly and knowledgeable service. It's great to do business with a family owned and operated business - will definitely do business with them again! Their website is http://www.prophoto-dc.com. Facebook site: http://www.facebook.com/pages/Prophoto-Blogs/110888486694#!/pages/Pro-Photo-DC/102842963090220 read more

I've been a photographer for over 40 years - 35mm and medium-format film as well as digital. I discovered ProPhoto about 10 years ago and I take all my business there now. Dick, Sebouh, and Sally are the best. They are the most responsive and knowledgeable photo folks by far. I have bought and rented equipment from them. They have fixed a bunch of cameras for me. I've had them process and scan materials for me. Everything, gear and service has been top notch. They are also BY FAR the friendliest photo folks in town. I drop by just to say hello even when I don't need anything. I have purchased and rented equipment and sought advice from just about every other photo shop in the area. There are plenty of reasons why I do all my business with them now - but I think you get the idea. BTW, I have bought plenty of gear on-line as well. There are some great on-line dealers out there, but ProPhoto is usually within a few bucks or the same in price as these guys. In the long run, support your local store. It's worth the extra investment. And no, I am not a paid spokesperson for ProPhoto. read more

Sheer professionals on photo services. I recommend unreservedly.

Like many of the other comments, I want to like them. I dropped off my Nikon to be cleaned and I thought the mirror was out of alignment. When I dropped off the camera, the lady behind the counter was friendly and said I would get a call in 3 days to quote the repair. In three days I get a call from the technician telling me that the shutter does not work. I was confused since when I dropped off the camera there was no issues. I then remembered that the shutter release was modified. This made me wonder if the technician knew what he was doing. It is not uncommon for photographers to modify the shutter release. Cleaning was completed and I was told there is nothing wrong with the mirror. I was hesitant to have them do any repairs since the technician didn't know what he was doing. My other complaint is when I picked up the camera, the customer service was terrible. The guy behind the counter didn't not make any kind of eye contact. Hardly said 10 words. I hate to say this, but I will not be visiting this store again. read more

I have bought equipment here in the past (at the old location, which actually had more equipment) and have had many rolls of 120 film developed. However, I only recently went back to them and dropped off more film and was told it would take 10 days to get back. Now, 18 days later, the work still isn't done. The staff is very nice and knowledgeable, but I won't be coming back to get any film developed. read more

Best photo shop in DC by far. I've been coming here for years and never been disappointed.

Twice I've been in for repairs and both times I was taken care of properly. The staff here does know what they are doing and treat folks like people not as income. If I'd had to send my D200 and 70-200 to nikon it would have taken WEEKS to get them back. I am a pro here in DC. They treated me as one without having to ask for a membership card! Both times I had my stuff back within the week. Estimate, repair, in my hands, done. It may have cost more, I don't know, but it was done efficiently and to me at a reasonable cost. A person here helps you get the answer or help you need. You're not just a customer in a store to buy something. I hope I never have to return for a repair but when I need it again I know where I'll be going first! read more

These people are not straight forward with you when repairing cameras. My camera is still not repaired after two weeks for a simple replacement. They do not call you when they say they will call and you have to go there to speak to anyone. Once you are there they make excuses for not getting a part. This is an "established" camera repair store, shouldn't they be able to get parts quickly or explain to their customers when to expect the repairs to be finished? You can tell when you walk in that they are unorganized and their products are haphazardly placed. I won't go back here. read more

I brought my Leica MP to get the calibrate the vertical plane of the rangefinder, (about a 15 minute job) and they quoted me $250!!! This is something other shops will do for free but the guy there says its complicated as they have to take the top plate off.....big deal, that takes one minute. I would stay far away from these guys. read more

Pro Photo was recommended to me decades ago by White House and Congressional photographers I've never regretted a purchase -- the recommendations, guidance, advice are spot on. And there never is pressure to buy -- ever. Also, the owners and staff are marvelously customer focused, helpful, knowledgeable, patient, and gracious -- always. Five stars? You betcha. read more

My passport photos took less than ten minutes and cost fifteen bucks. Easy.

Poor customer service from the owner both times I went In there. When I was there I got better advice or answers to what I wanted to know from a customer than the owner. read more