As a student physical therapist interning here for a few months, I wasn't really expecting to get…read moremy own injuries taken care of. But the simple exercises Dr Mohr and Eddie taught me at Compass have made my neck feel more stable and cured my ten years of neck pain! I went from dreading having to look over my shoulder while switching lanes, to feeling like I hit the reset button on my neck! Good as new! Thank you Team compass :)

I had been to The Summit in Sanger and loved it so when I heard there was one in Reedey I was…read morethankful to not have to drive... I gave it a try! They did not disappoint! Everyone was amazing! Rosa did a terrific job, setting me up for my appointment, checking in with me and answering all the nightmare, insurance questions! She was patient, kind, got back to me quickly and went above and beyond. Kinn was patient in explaining everything to me and definitely knowledgeable. I worked with Leah most of all, and she was phenomenal. Araceli and Jazmin kept me on track and moving along. I was truly impressed with the dynamics of each person at The Summit. The environment was perfect for getting my shoulder healed quickly. Each person worked well together to make sure I got the best care possible. I was truly sorry when it was over while at the same time grateful to have worked with an amazing team of professionals. I highly recommend The Summit in Reedley!

Great atmosphere! Everyone is friendly and professional! Mike did a great job and answered all of…read moremy questions!

Great people! Our family and friends have always been very happy with the physical therapy we have…read morereceived from Reedley PT. The entire staff is knowledgeable, caring and professional!

Way back when my daughter was 8 and at the end of third grade she started complaining about pain…read more Pain in her ankles and her hips were the worst. She was so young I just thought maybe growing pains? Maybe we needed to buy better shoes? Nowhere in my mind did I think something was really wrong. In the 4th grade we knew we needed to see someone and went to a Pediatrician in Bakersfield. Right away she saw there were multiple joints swollen and that we definitely had to get her to a specialist at Children Hospital Madera. Within a very short time they got us in and we were making the trip up to see Dr. Arce. From the moment we met him we felt at ease. He instantly started talking directly to our daughter, he was gentle, compassionate and really listened to everything she said. He saw pitting in her nails and multiple joints with redness and swelling. He ordered multiple test right away, and quickly she was diagnosed with Psoriatic arthritis and fibromyalgia. I would have never thought my 4th grade daughter would Have RA. This began our 8 year relationship with Dr. Arce. We made trips to Madera every couple months and we never complained. We all loved him and he helped her so much. I will never forget when he had the talk with us about finding a Rheumatologist in Bakersfield. She was going to be 18 and he is a Pediatrician. We all were so sad and I actually cried the last time we saw him. He helped my daughter so much. I know he is working out of a clinic in Reedly now, I think he still might see kids at Childrens. Just recently my daughter said she wanted to write him a letter, she is now 21. She wants to thank him for all he did for her. Unfortunately she never found a Doctor that measured up to Dr. Arce. We did see supposedly see the best in Bakersfield, he is in the room for a minute, you can't get an appointment and he doesn't listen to what you are saying. So Dr. Arce if you read this, you are amazing! We thank you for the incredible care you gave our daughter and we will never forget you.

love this place very friendly knowledgeable staff. clean inviting environmen. In and out right…read moreaway.

I loved the way they were so good to us. However dismissing me because I missed 1 appointment and…read moreforgetting to call because I have a lot going on was uncalled for. It's not professional. And charging a patient $50 for a missed appointment is ridiculously petty.

Dr. Le is an amazing surgeon. I would recommend him for shoulder surgery…read more He was great!!

I went to Orthopaedic Associates a few months ago because of an ongoing hamstring injury and was…read moreseen by Amanda Pacillas, NP. During that appointment, Amanda told me she would get orders placed for both physical therapy and an MRI. I waited, but I never heard anything about either the physical therapy or the MRI. Neither happened. At the time, I let it go because I was hoping my hamstring would eventually get better on its own. Unfortunately, it didn't. It actually got worse. I recently called the office and asked about getting the MRI that I had originally been told would be ordered. Amanda's assistant told me I would have to come back into the office because too much time had passed and that insurance would need documentation that my condition had gotten worse. That didn't make sense to me. My question was simple: Why should I have to come back for another appointment to get an MRI that was supposed to have been ordered after my original appointment? I explained that I'm still having the same hamstring problem and that it has actually gotten worse. I asked whether this could be handled over the phone rather than requiring me to come back into the office. At that point, Amanda got on the phone herself and told me that it could not be done over the phone. Her tone immediately came across to me as flippant and dismissive. Rather than explaining why another office visit was necessary or addressing the fact that the MRI and physical therapy were supposed to have been ordered previously, she simply asked me, "Do you want to set up the appointment now or not?" I told her I would need to call back to schedule it. Frankly, her tone and attitude during the conversation made me question whether I even wanted to see her again. She responded, "Okay," and hung up. I understand that there can be insurance requirements and circumstances where a provider may determine that another examination is necessary. But medical orders can be handled by phone or telehealth in appropriate situations, so I don't think it was unreasonable to ask why I needed another in-person appointment--especially when the MRI was supposed to have been ordered during my original visit. If there was a specific insurance or clinical reason that required me to come back, I would have appreciated having that explained to me. What bothers me most is the lack of follow-through. I came in for a hamstring injury, was told I would receive orders for physical therapy and an MRI, and neither happened. Months later, when the injury had gotten worse and I called trying to get the MRI taken care of, I felt that my concerns about what happened the first time were dismissed rather than addressed. Amanda was actually very nice during my original appointment, which makes the experience afterward even more disappointing. Between the lack of follow-through and the way I was treated on the phone, I no longer have confidence that my injury and concerns would receive the attention they deserve if I returned to see her. Based on my experience, I would not recommend Amanda Pacillas. I hope the physicians and management at Orthopaedic Associates take concerns like this seriously. Patients should be able to expect that when they are told something will be ordered, it will actually be followed through on--and if something goes wrong, they should be treated respectfully when they call to get it resolved.