This is in response to Russ's comment on my last review. I paid over 95% of a huge contract. You…read moreinstalled the wrong size window which you refused to fix and did a terrible tile job which you also refused to fix as well as incorrectly installed a kitchen floor. You put a wall in the wrong place even after I told you 3 times it was in the wrong spot and refused to move it unless I paid - which I did. I ask anyone to please message me and I will show you all of the money I pad this unethical contractor plus photos of the work. Even the building inspector told me it looked like I tried to tile myself. He also scrubs his google reviews. He said he would not even discuss fixing anything until I pad in advance for the rest of the work NOT completed which was less than 5% of the total contract value. I was not going to give him any more money until he agreed to fix things he had already done wrong. Its easy for him to state this with no backup and make it sound like he is innocent. What else is he going to say. His work slowed down so much he finally looked at his reviews. He did the same thing to the other reviewer on here who posted in 2021 and he is just now responded at the end of 2024, years later. Stay away, there are plenty of ethical contractors out there. And please message me if you are considering using him.

The owner is terrible, he did horrible work and he is very dishonest. I ended our contract becuase…read moreI have to get his tile work completely redone. I had 3 other contractors tell me it was so bad they couldn't fix it and it looked like an amateur did it. My entire kitchen floor has to be redone and he put in the wrong size window and wouldn't fix it. He also change orders for everything.

I needed a small deck, but on the second story of my older brick building. Don did a FANTASTIC job…read moreand I am so happy with the result. It's nice to be able to sit on the deck and enjoy my backyard!!!! And now that my fire escape is attached to my back stairs, I don't have to jump from a fire .

Great service , reasonable cost ! On time for repair excellence Explained all details of job and…read moreestimate was spot on.

Tore down a screened in porch and then expanded kitchen into that space.. Replaced entire roof,…read morevinyl sided the edition, replaced all windows in the home, installed new appliances. Kevin and crew were professional,yet friendly. They kept me informed each step of the way. They gave me choices of styles and colors .They did a lovely job and I love my new kitchen .

Merry Builders did a home Reno for me in 2009. Poor workmanship on an addition has resulted in roof…read morefailure - when notified of the issue no reply. Be careful who you choose to do renovation work in capital region.

In June of 2024 i had my bathroom remodeled and my first time with Upstate Property Service first…read moreof all josh was very professional and his customer service was wonderful .josh always kept me informed and he was very fair when unexpected issues came up. And i was impressed by josh's commitment to go the extra mile and the product quality is outstanding exceeding my expectations everytime . And josh always made sure before he left for the day that he cleaned up his work area. I HIGHLY RECOMEND josh and his business he does amazing work and i can't wait to call him again when i need another job done on my home. Lisa Assmann

I have posted this same review on other sites after having Josh come do some work for us…read more My fiance and I just bought a home in Glenville in December and we had Josh come the week of June 8th to replace an old worn out wood fence and a chain link fence with a new wooden dog ear roughly 6ft fence. He was recommended to us by my fiances mother who had him do some work in her backyard, including her fence. He was very responsive over email, text, and phone calls and willing to work with us on timing. He quoted us just over half the price that Lowes did. He did great work, the fence looks solid, straight, and exactly as we wanted. What more can you ask for? I highly recommend him.

Great job on our driveway which was in need of serious help. Big crew got the job done in an…read moreafternoon. Price was competitive. They also gave good advise which I always welcome.

Do not deal with Rob and the countryman team they were paid months in advance to start a project…read morefor me and delayed it well over a year. The skimmed on every material possible and pushed up charges with excuses along the way. Countryscam is a marketing company not a contractor all of their online reviews from the hideout lake ariel are fake. Check with local contractors do not trust their online reviews.

John with JKO Construction is very professional and experienced. Highly recommend to anyone looking…read morefor masonry repairs.

Ryan's leadership of cousins Restoration makes the process of a major roofing and or rehab project…read morepleasant and even exciting. He's got a great design sense and the skills needed to move through an entire job. He knows what his team knows how to do and when you need a specialist. Then, he coordinates beautifully with them. Transparent pricing, timing, and progress. Warm, respectful collaboration. Totally focused on my vision and attention to my budget. Honest when I may have been off base in my thinking, but never arrogant. They are completing two simultaneous home rehabs for me. One came down to the studs and is getting rebuilt, better. The other has tenants. The team works both around and with them to create a safe home for their families. Details I wouldnt think M fox like tamper resistant outlets everywhere and hard wiring the detectors so they won't lose power. Ask them for my contact info and I'll tell you more, even show you their work. Use them. You will never be sorry.

10/27/21- (Schenectady) we hired Cousins Restoration on 7/9/21 to repair and replace our porch…read moreroof/balcony trim and our front sidewalk and stairs. The contract was signed, deposit of $5,000 provided, and work was scheduled for the week of 8/12. The work ended up being delayed until 9/20 (understandable but we were concerned about the unresponsiveness of the owner, Ryan Van Brocklen). On 9/20, no one showed up, and after texting Ryan we were told that some of the materials were damaged and that they would now be starting next week. We tried to contact Ryan many times to discuss but no response. We did not receive a response until 9/30, and we were told that work would now start 10/1 (no one showed up again). Eventually, two workers were sent on 10/7. They worked on site for 5 days, and completed demolishing the sidewalk/stairs and preparing a frame for the cement pour on 10/15. We were told by Ryan that the cement pour would take place on 10/20, but (again) no one showed up that day. When we tried to contact him, we again received no response and his workers had also been unable to reach him. To date, we have heard nothing from Ryan and have had to terminate our contract and hire someone else to do the necessary work on our house. Our sidewalk and stairs remain unfinished and our front yard is a disaster. We ended up having to hire a new contractor to finish the work and it turns out that the work done by Ryan and his crew was done improperly and will need to be redone, at twice the cost. We have asked for a refund of our $5,000 deposit since only about 15% of the work was completed, the work was done improperly, and we are left in an emergency situation with no sidewalk or stairs (right before winter) with no response from the owner. Do yourself a favor and don't hire Cousins Restoration- you'll regret it (we certainly do!).

This company damaged my vehicle with their roofing tiles over a year ago and still have failed to…read morepay for the damages. My insurance company has been attempting to settle with them and they fail to respond. I have all of the paperwork showing their neglect as well as photos of the damage. The shady business owner attempted to fix the issue without insurance then refused to agree to the estimate received from the body shop of her choice. I will see this company in court for the money to pay for the damages to my car. DO NOT USE THEM!!!

I had a great experience. Very user friendly. They showed up on time. Very flexible on the estimate…read moreand completed repairs very quickly. I will definitely use them again!