The guy Kevin I think was his name, kind, knowledgeable, helpful, and knew his stuff. Didn't try to…read morepressure me into anything. They were quick, and seemed efficient.

Jiffy Lube Service Issue - March 2026 Vehicle: 2017 Ford…read moreEscape Owners: Robert & Carolyn Del Carlo Original Store: #03761 (Ogden, UT) Secondary Store: #14 (West Valley, UT) Key Issues for Complaints: Safety Negligence: The vehicle was returned with a hanging skid plate and 4 missing bolts after a "safety inspection." Service Discrepancy: Ogden store claimed oil change was done; West Valley computer/manager (Kanai Johnson) showed only emissions were recorded. Record Errors: Service was filed under the wrong name ("Bob Hollingsworth") and incorrect owner info, affecting the Carfax report. Dishonesty: Store #03761 claimed the skid plate was "still on the vehicle" on March 23, despite the part being physically in the back seat (removed by Store #14). Refusal of Warranty: Regional management and store managers refused to honor the warranty or correct the damage. Immediate Next Steps: Independent Inspection: Take the car to a non-Jiffy Lube mechanic to verify if the oil is clean/new and document the missing hardware. Photos: Document the skid plate in the backseat and the dashboard "Oil Change" light. File Complaints: Utah Division of Consumer Protection: 801-530-6601 Motor Vehicle Enforcement Division (MVED): 801-297-2600 Jiffy Lube Corporate: 1-800-344-6933 To save this: Just press and hold your finger on the text above, select it all, and choose Copy. Then, open your Notes app, start a new note, and select Paste. Would you like me to find the address and phone number for a highly-rated independent mechanic nearby to get that inspection started?

spark plug job March 13 2026 called and talked to a human,…read morewas not asked 15 irrelevant questions about my vehicle before receiving a quote. The quote was reasonable and the price in the end was as quoted. I didn't get a report how it went, or a receipt showing parts used and labor etc. The work took a little longer than anticipated. The main thing for me was not talking to an AI phone system at any point, and getting a quote without being hassled for vin, plate number, etc.

My suburbans transmission died Corey gave a fair price and now i have my vehicle up and running…read morevery friendly and helpful staff.

I called to get an estimate for the oil change. They gave me one price over the phone. After the…read morework was done, the price ended up being about $40 more because they forgot to mention that my car takes more oil.

I am beyond unsatisfied with the service I received at Big O Tires in North Ogden. This location…read morehas gone drastically downhill and I won't be returning. First red flag: They don't take appointments. You either sit and wait indefinitely or drop your vehicle off and hope for the best. It's a disorganized first-come, first-served process that feels completely outdated and inconvenient. Now to the bigger issue - my experience: While I was out of town, my wife brought our truck in for four new tires and tire pressure sensors (two had gone bad). Toward the end of the visit, the shop tried calling me -- not her -- to get approval for an alignment. I was at a conference and couldn't answer, but instead of just speaking with my wife who was right there, they pushed the alignment on her. The truck didn't need an alignment. And as soon as I got back and drove it, I noticed the alignment was now off -- my steering wheel was crooked and the truck pulled. On top of that, one of the tire pressure sensors immediately started triggering a warning. I was heading back out of town and had to wait nearly a week before taking it back in. When I returned it, they did take another look and adjusted the alignment -- but then told me I needed to pay another $69.99 to replace a tire pressure sensor. I had to remind them that I had already paid for four brand new sensors. That raised a serious red flag -- did they even replace the sensors the first time, or just charge me for them? To make matters worse, when I went to pick the truck up, they couldn't find the keys. After several minutes of looking, they found them sitting inside the unlocked truck, windows down, in the parking lot -- completely unsecured. This kind of careless, unprofessional service is unacceptable. I've been a Big O customer in the past, but this location has lost my business. If you value your time, money, or your vehicle -- go elsewhere.

Me and my family have been going here for years. They're amazing. They do wonderful work, they're…read moreaffordable, and their customer service is top notch. 10/10 recommend. I can't say enough good things about them

I've had a problem with my check engine light coming on and going off for over 1 1/2 years. I was…read moretaking it to my dealership but they were no help. On my first visit to Tas Chet explained to me what he thought I should do as a first step to solving this problem. Not saying this will solve my problem but I never received any suggestions from my dealership. I will continue to go to Chet and his staff at Tas and would highly recommend them to anyone and everyone

Frank's Auto is a great shop!…read more Honesty is key and sets businesses apart from others. This is a shop that you can feel confident in. Our entire rear lighting went out, while we were making a long trek through the area and we were sent their way. We feel strongly, that they did more than they should have and they took care of the problem, no problem. Thank you guys.

Friendly and helpful. The whole team has helped me out of a couple of jams. Knowledgeable, timely…read moreand honest. I will use them again.

Had to pull over on the side of the freeway about 6 miles from this repair shop. It wasn't my only…read moreoption but it already had good reviews on Google so I ended up driving my car slowly over there because the thermostat had hit Max and I allowed it to cool for a bit. Couple points to make here. Plain and simple, these guys are honest, fair, didn't look for other things to upsell me on, just troubleshooted for the issue and got me back on the road ASAP. Long story short, something as simple as a radiator cap which was defective and losing pressure, was replaced, fluids were topped off, and I was able to get back on the road with just parts fees and a diagnostic fee. Thank you again to everyone at AA Auto Repair! Eternally grateful for your honesty and integrity! -Paul

From the owner: Treat customers Fairley. have 3 experience teck mechanics. Small jobs to what you needs. tire at…read morefair prices . our goal is to fix your truck or car for your safe travels. brakes. suspension.