Jiffy Lube Service Issue - March 2026 Vehicle: 2017 Ford Escape Owners: Robert & Carolyn Del Carlo Original Store: #03761 (Ogden, UT) Secondary Store: #14 (West Valley, UT) Key Issues for Complaints: Safety Negligence: The vehicle was returned with a hanging skid plate and 4 missing bolts after a "safety inspection." Service Discrepancy: Ogden store claimed oil change was done; West Valley computer/manager (Kanai Johnson) showed only emissions were recorded. Record Errors: Service was filed under the wrong name ("Bob Hollingsworth") and incorrect owner info, affecting the Carfax report. Dishonesty: Store #03761 claimed the skid plate was "still on the vehicle" on March 23, despite the part being physically in the back seat (removed by Store #14). Refusal of Warranty: Regional management and store managers refused to honor the warranty or correct the damage. Immediate Next Steps: Independent Inspection: Take the car to a non-Jiffy Lube mechanic to verify if the oil is clean/new and document the missing hardware. Photos: Document the skid plate in the backseat and the dashboard "Oil Change" light. File Complaints: Utah Division of Consumer Protection: 801-530-6601 Motor Vehicle Enforcement Division (MVED): 801-297-2600 Jiffy Lube Corporate: 1-800-344-6933 To save this: Just press and hold your finger on the text above, select it all, and choose Copy. Then, open your Notes app, start a new note, and select Paste. Would you like me to find the address and phone number for a highly-rated independent mechanic nearby to get that inspection started? read more

Jiffy Lube - Oil Change Stations Near Me - N. Ogden, Utah

Don't trust this place with anything. I went in for an oil change, and one of the technicians, Zane, took my keys and pulled my car in for service, and my belongings were disturbed When oil change was finished. I found my medication left out on the driver's seat, which raised suspicion. This is completely unacceptable--he should be fired ASAP. read more

extra long wait I got ignored multiple employees not working while I wait I do not recommend this jiffy lube read more

If I could give zero stars I would. Every single time I have North Ogden Jiffy Lube change my oil they have NEVER reinstalled my splash guard on my Chrysler 300 with all the screws, whereas there are only 4 screws. Then I have to order new fasteners that are $10.00 a piece, jack my car up and install the screws myself. One time they just left the splash guard hanging down and it ripped off my car on the first bump in the road, I ordered a new splash guard and installed it. Each time I go back I bring this complaint to their attention. They assure me that they will reinstall my splash guard with all the screws, yet they NEVER do. read more

These guys have definitely stepped up their game. A car in each port and a small line. Thought i was going to be waiting for a couple hours... nope! In less than 30min I found myself in the port getting my oil and belts changed. These guys went to the extent of cleaning my windows for me while we waited not even 5min for the belt to arrive. Was in and out with in a hours time, this including waiting in line. Don't pay attention to the bad reviews that are over a year old! I don't know what happened but I have no problem coming back. The staff was very friendly and informative. read more

I would give zero stars if that was an option. They were disorganized - you would see 2-3 people huddled up together doing the same thing. And they randomly moved between cars. Most of all - there was NO sense of urgency. It was absolutely NOT done in a jiffy. I was told it would be 30 minute wait, then 10 minutes for the service. Over an hour later (which is why I had so much time to observe their service), I asked how my vehicle was coming along and then he got someone started on it. I also witnessed one of the workers asking a kid if he knew what kind of oil and how much his vehicle needed. Scary! They are supposed to be the experts! Pull up the VIN or your database. Don't ask some 18 year old customer what you should be doing. Never will be back. read more

I just spent 20 min at the Jiffy Lube in North Ogden. While I was there they checked EVERY part of my car. I needed windshield wipers and a handful of other things. The employee there even noticed that my plates had expired and ran an emissions test on the spot! I had bought a Groupon thinking it would cover my oil change only to find that my car needed a better oil. They took the amount of my Groupon off of the total of my services. I declined having my filtered cleaned and there was no pushy sales tactic for me to spend more money!! GO HERE! You won't regret it!!! read more

This place basically robbed my sister out of $200 for changing her oil! Going to Walmart is like $30 to change the oil, full synthetic, and a new filter. They put new windshield wipers on her car for $70?! She didn't even ask for that. Charged $1 to UNSCREW A BOLT! This place will take advantage of anyone who doesn't know better. Screw this place. read more

went in to get my oil changed & emissions checked today, I had a pretty bad experience here a few years prior getting ripped off but joseph helped me out and was beyond helpful!! made sure I felt comfortable with what they were charging me for, walked me through what was being done, added some coupons, & even vacuumed out my car which was so sweet! joseph is so hardworking & kind & deserves a massive raise lol service that good really is rare! read more

I just left Jiffy Lube in North Ogden. I was a little nervous to go because of poor reviews, but gave them a chance. Under an hour wait, and the staff was all friendly and did what needed to get done, accepted a coupon and I was on my way. I'm happy with the job they did, and I'll be going again in the future. I felt I needed to leave a review based on the poor reviews. read more

This is by far the WORST experience we have EVER had with any Oil Change place on the planet!!! We went there today, and talk about the run around!! Mischarged our card, TAKE the card and make you wait, and leave you hanging and don't tell you when they're done. It's a gimic to make you stay!! According to our statement, they vacuumed,which they didn't, washed our windshields, which they didnt, checked all other fluids, which they didn't, and spent the whole time trying to upsell us on everything!! Nope, NOT going back. read more

I'll have to say this will be my last visit to a Jiffy Lube. Transmission Oil flush and filter took 3 hours. No offer of a discount or a coupon for a future visit. Friendly staff and no complaints on the human factor at all, but just my 2nd bad Jiffy Lube experience in a row. read more

Sh!tty customer service, nothing but excuses. Went there for the last time, just wanted the emissions done on my jeep. They told me 20 minutes, over an hour later my jeep was still in the bay sitting. They told me there tech was busy on another car, no he was standing there bsing with a co worker. I finally went out and told them to drop the hood I had to go. Will never go back again. I went to the Harrisville store, completely different, in and out like I should have been for a test that only takes 10 minutes. Do not go to the N Ogden location.... read more

Terrible service. Almost a two hour wait for an oil change. And only like 3 customers in the store. They are disorganized and were not efficient at all. I will not go back!!! read more

I pulled into Jiffy Lube at about 11:00 on the last day of the month. I was greeted by Stephanie who was amazingly cheerful and welcoming in lighr of rhe last minute visit I made. She was AMAZING and got me in and out in a short amount of time. I had actually called and visited 3 other places and had incredibly rude intetactions before coming to this Jiffy Lube. I would rate them a 10 on a scale of 1-5. Thank you so much. read more

Currently waiting in my car for the past half hour. All I need is to get my oil topped off. Both other bays are open with no cars and yet I have been waiting behind one for quite a while now. Staff seems slow and completely untrained. Very very upset. Customer service is appalling. Would not recommend to anyone. read more

I love this Jiffy Lube! They always handle things the way I ask and they're super speedy. They vacuumed out my way messy car and it looks great. They are thorough, courteous, tidy, and professional. They honor coupons and give me sound advice on my vehicle. Love them! read more

This new $20.19 coupon they have is a scam!!!! Wife ended up paying $33. Instead of explaining the hidden charges if the car is a 4x4. Only went in for an oil change 4x4 makes no difference!!!!! Also additional shop fees!! Really!!!! I understand there is additional charge for a half quart more of oil, but $4.99 and say that it's an extra quart. Especially when they are pumping the exact half quart amount from a drum. I'd have to say they are giving the rest of the shops a bad reputation with their deceitful bait and switch tactics. Will never use jiffy lube again even if they were the last oil change services out there!!! read more

I used the Jiffy Lube in my hometown for 10 years without a problems. I have been using the Jiffy Lube in Ogden Utah for about a year now. There transmission flush machine was broken for over 6 months. The changed the oil in my truck today. I got home and was changing the spark plugs and noticed that one of the upper ball joints wasn't greased, so i checked the rest of the chassis and not one fitting had been greased. I checked the wife's truck when she got home, she went in last week, and not one fitting has been greased on her truck either. I guess no one there has had to replace front end parts on HD 2500 trucks before, but they are expensive. I called the manager on duty, Cody, and he was indifferent, not even and apology. He just told me to bring it back down and they would take care of it. I'm a private contractor and can't afford to lose hours to drive there and back. A lot of trust goes into having someone work on your and your family's vehicle. This place can't be trusted. read more

These guys are remarkable, they were fast in doing my emissions, I was able to do the state registration there, and they were friendly. The gentleman who helped me came out and even put my sticker on my license plate for me! Super impressed and will definitely go back next time! read more

Daughter took car for emissions test they knew it failed as soon as they plugged into it then they chartered her to replace pcv air filter and gas cap letting her think it need that to pass when code came up as egr insufficient flow charged her $50 for about $20 in parts then told her to take it to a mechanic cause it failed nice to know they take advantage of a 17 year old girl would not recommend them to anyone read more

Beware of Jiffy Lube, if they mess up, they will not own their mistake. If you have to take your car there, watch them like a Hawk. These guys are a bunch of clowns. The oil filter that they put on my Car started leaking bad. If I didn't have the habit of checking my oil this could have ruined my engine. When I took it back they said that there was nothing wrong with the oil filter and that the oil was coming from the oil pan. So they topped me off and sent me on my way. Well I went to the mechanic down the street and he looked at it and agreed with me that it was the oil filter. he suggested that I go back to Jiffy lube and insist that they put a new oil filter on. Well since i was already getting jerked around by jiffy lube I just paid him to do it and then I was going to drive back to Jiffy lube to have them re-top me off to replace the oil that was lost putting a new filter on. Well I get back to jiffy Lube to report that an ASE certified Tech looked at it and said it was the Oil Filter. Here's where the Clown act started. They get under the Car and tell me its still leaking. And then they pull the dip stick and see that when they topped me off the first time, they way over filled my car with oil. it was full to the point I had oil starting to come out of areas that oil was not suppose to come out of. Any ways I got to watch the clowns try to drain out the extra oil with out draining out all of it. I feel sorry for the guy who had to put the plug back in while hot oil was still coming out. Even after this show, they still insisted I had a Valve cover leak. I had them take me under the car to show me. The guy was pointing to an area and said you have valve covers above here and oil will drain down this area. This guy does not know his engines. I drive a Subaru. The Valve covers are on the sides, not on top. At this point I just left and they will not see me again. read more

My wife went in here with a coupon for a $20 oil change and walked out paying $73...the guy kept pushing the 'signature' oil change on her since it 'had what the car needed' even though my wife said 2 times that all she wanted was the oil change that was on the coupon. TLDR: annoying sales guy upsold my wife to get their most expensive oil change with a small discount instead of just doing the service that's on the coupon she brought. read more

In general Jiffy Lube keeps screwing me over. In this specific case, I went out to the North Ogden location because the one closer to my house have left my caps loose. The only way I found out that it wasn't a more serious leak was because I went to Midas and they said whoever changed my oil last didn't tighten the cap. After Midas worked on it, the problem was fixed. I decided to try Jiffy Lube one more time because their prices were slightly better than Midas, and I thought the North Ogden branch may be better. I explained my issues with the previous Jiffy Lube and asked them before I left if they are sure everything was tight/closed. The next day the same leak happened. I have called Jiffy Lube and they do not return my calls. Now I am going to have to go to a different store and have them tighten my caps. Hopefully, they don't charge me! Simple solution, regardless of price DONT GO TO ANY JIFFY LUBE. read more

I went in here for the first time for an emissions check. The two employees I dealt with were incredibly friendly and polite. They did an ok job letting me know what they found (what was ok, what was wrong). I am lowering their rating due to some laziness. They had to pull out both of my air filters as part of the test, and they showed them to me. One of them had some leaves on it. Rather than taking 5 seconds to knock those leaves out as they walked back to my car, they put the filter right back in, leaves and all. Talk about NOT going above and beyond for the customer. Overall, they will get the job done for you quickly, but don't expect them to do anything over the minimum requirements. read more