Placed an order for a few electrical items (surge protector, outlet, etc). Two weeks later, nothing…read morehas been delivered. I called to inquire about status of order. Was told that person was out to lunch and would call back. No call back. So I called them again. Was transferred a couple times and finally got ahold of someone that said the order may not have shipped yet. They asked if I would hold as they contacted manufacturer. I told them to cancel my order. A proper business would have emailed or contacted me about the order being delayed especially considering it was 2 weeks. A proper business would have returned my call as committed. The only reason for not getting a 1 star is that they refunded me promptly.

This company has great customer service. The product that I needed was out of stock, but they were…read moreas helpful as they could be and responded quickly every time I contacted them.

Just called this place to pay for an order made by my contractor. The fellow on the other side of…read morethe line was extremely unprofessional and rude. When I tried to explain that that the order was made under my contractor's company name, he started raising his voice and complained by saying "people need to start getting goddamn names of who they talk to, to complete these orders". There's no point of doing business with this place since the staff is clearly incapable of professionalism.

Ordered windows and doors 10/10/18 with a sales representative. I was recommended to work with them…read morebecause my previous vendor switched and told us to work with Matthews. It has been a disappointing disaster. We just received as of Friday 1/4/18 the right piece for the window. Ordered the windows and doors explaining sizes and exactly what I needed. Confirmed with the final sale that they were the ones I needed. Received the French door, and it was 1.5 inches too large for the opening. We had to cut a larger opening and make it work. The windows too a month and were all wrong. When they delivered, they broke a window and left it wrapped in plastic. I called to explain the window sizes were wrong, they were not replacement windows but new construction windows (for those of you that understand, it's a big difference), and that we needed new ones ASAP. The sales representative had no interest in communicating, or apologizing to me. He acknowledged to my project manager that he made the mistake entering it the sizes into the computer, and we would have to eat the delay. Every time I reached out to check on an eta, we noticed the windows "suddenly came in yesterday" or "they are just getting here today". It seemed like a lot of smoke and mirrors and no desire to keep a long term client. When we got the replacement window from the broken window they broke, it was wrong of course. I asked for a discount (beyond frustrated at this point), and the sales representative simply said no. Terrible customer service. I love working with smaller businesses but honestly this would have been more efficient by going to Lowe's and waiting the 4 weeks for the windows. Truly disappointed.

I came here just to see the selection of lumber, and was satisfied with the wide variety. I may be…read morebuilding a deck for my house, and if I do, I'll know where to come. Dan was also amazing and very helpful. 10/10 recommend. -Emily Toad

A great resource for domestic hardwoods. The milling of their boards is quite good and they paint…read morethe board ends to prevent checking. I found some figured soft maple in 8/4 thickness. Easy to select boards and to do business with. I am a returning customer!

Quality lumber - HORRIBLE staff. I've lived 500 ft away from QCL and have spent tens of thousands…read moreof dollars on lumber over the past 20 years and have never had issues - until now. Multiple staff members on different days were just plain grumpy and seemed annoyed when asked for help. Finally got my teenage son to get his face out of the phone and interested in helping with a woodworking project to make kitchen cabinet doors. Was looking forward all week to heading to QCL to select wood. They had +/- 30 boards and we needed 8 but were told "I'm not going to go through these to find straight ones - you have to take what is on top - that's our policy. Well, you can't make cabinet doors with crooked & heavily cupped wood (or much anything else) so we left. Very disappointed - used to be one of my favorite places - even if they were a bit most costly than other options. Won't be back

Love the store and products…read more Mike, the salesman is a deterrent. He bombards you with his political beliefs, his enjoyment of shooting, the reasons he left New York (he didn't want to live with their ammunition limits) and the projects he has going on at his property. The most recent visit we were trying to order new cabinetry for a kitchen remodel. After I declined his offer to go in the back room to look at the cabinets he bought for his kitchen he got rude. He was so unhelpful and condescending-He didn't want to help with the layout, he didn't want to give me a visual rendering and finally said he would pass me off and they MIGHT be willing to give a rendering but only one. We took our business elsewhere and spent more money on cabinetry to avoid the hassle of dealing with him. Right on the desk it says they help design. What's the problem? He's rude. He makes me uncomfortable.

Great place if you are looking for a to remodel a house on your own. They have lots of good looking…read morecabinets, flooring options, kitchen tops, and doors. We use them mainly for the cabinetry. They have several difference option on the stains and designs. They mainly deal with contractors and condo renovators, so they do not delivery. It is pick up for yourself only. But there is a UHAUL rental right down the road, which rents trucks for about 25-30 a day. Bottom line, you can get good quality cabinets cheaper than pretty much anywhere else around town, but it more of a do-it yourself-er place.

We had Barefoot build a custom glass shower door, install it and cut 2 custom glass tops for end…read moretables. The work was done on schedule and less expensive than 2 other quotes. Definitely recommend them.

Michael from Barefoot did a replacement shelf for a pantry, instructed me how to install it and…read moreprovided extra attaching parts. Very satisfied.

Very nice and knowledgeable. Exceptional customer service and the delivery crew was fantastic as…read morewell.

Love these folks. Have been doing business with them as a homeowner for more than 15-years. Very…read moresatisfied every time.