I've been a long time costumer of Pro-tops. It has always been great working with them . They have…read moreunbeatable pricing for Cabinets, countertops and flooring. Yuriy and his team have great product knowledge and extremely helpful with any project we have going on. They will be my Go to from now on. Keep up the good work!!!

We called them to remodel master bathroom. Natalia & Robert (Contractor) came to the house to look…read moreat project and then we went into Pro-tops & picked out counters/cabinets, received our estimate and we agreed on price & start date. Natalia set up text with herself, Robert & myself. TILE: Robert suggested we go to Flour & Décor; we went there & had a horrible experience. I tell Robert about the experience at Flour & Décor he said "Well you should have gone to the ProDesk" Why did you NOT tell us that before we went. PAINT: told to pick out paint color we go Lowes & get color & I tell Robert paint we want & he states they only use Sherman Williams Paint from their store so we wasted our time. He said to rehang accessories is NOT in the contract. I asked him to hang mirrors & he agreed but said "Customers always want things for free". My husband hung all other accessories. Robert is contractor but he subs out to Daniel which in turn subs out his work mostly to Spanish speaking people which was hard to communicate. During project saw Robert about 3 hours total & Daniel maybe 6 hours total. The Electrician put a NON GFI outlet which is not straight by sink & the other outlet he put high up so cover does not fit. I told Robert about the outlet; Electrician came back & fixed it & put GFI by sink. The drywall guy comes & leaves my windows open in bathroom & leaves out the back door with all the gates open & does not notify me. Between him & Electrician leaving a huge mess on floor. I complained & Robert said "Well that is the way a construction site is". The next week the Plumer was supposed to show up & no show so I text Robert & his response was things happen so my hubby came home from work for nothing. Next was Gus tile guy with his men & tile and shower came out great. He was a no show one day. Next up cabinets were installed but counters the holes not correct so Natalia ordered new counters & they were switched very quickly. Then painters showed up & they worked hard getting that bathroom into shape. We did have a problem with a wall & the corner trim was pulling up the paint I texted Robert and he never texted me back but painters showed without notice which I was not available so they came the back next day. The painters hung the lights, painted walls, baseboards & hung the mirrors. Robert shows for a total of 10 minutes & took a few pictures & left & never heard from him again. NO one did a final walk through in which if they did would have realized that inside marble on step of shower had not been caulked & beyond wall by the shower where the counter ended is an opening. They put flat paint on all walls & it already dirty & not using that bathroom yet all you have to do is lean against it & it leaves a mark. When Natalia was here collecting money, I asked her why bathroom was painted in flat paint & she said she never heard of that either. Robert told her he would NOT repaint the bathroom. Pro-tops are responsible because that is who the contract is with. I just want everyone to know what kind of service you will get when you when you remodel with this team. Natalia said she wanted her field manager to come to look over everything but no one has gotten back to me yet. As for Robert the way he does business I do not care for & if something is wrong you fix it and make it right, period! If you want to remodel, I would make sure it is not his team because he really will have no interest in your job. Robert was hardly around during project & his communication was lacking in sometimes no texts back, calls or one-word answers. In the end the project came out beautiful with the help of the Tile Store in Matthews, Natalia for being kind and professional, Tile installers (Gus and his people) & painters (they did a lot of work getting those walls ready). Also, to my hubby, who now has to repaint the entire bathroom in semi-gloss because they refuse to repaint it. I had to shorten this due to character limitations for Google Review and everything is not in full sentences due to that. They go by two different names. So be sure to look under Pro-tops when looking up this company. I only looked up Complete Kitchen and Bath by Pro-tops and people are leaving reviews under Pro-tops.

I found tile collection through an acquaintance, and I am thrilled I did! Caleb greeted me upon…read moreentering the store and helped me find the perfect tile after looking at many, many samples. His patience and knowledge of the store's products was amazing! Months later, I came back to order the tile when my remodel was finally ready. He remembered our consultation and arranged everything! Even with glitches in delivery from the supplier they used in Spain, he kept me updated constantly and listened carefully to anddress all my concerns. The installation was seamless and I absolutely love the tile backsplash in my kitchen. My bathroom refresh continued a few months later, and Caleb again met the challenge. He reordered more tile to complete the backsplash. It was only 9 finish pieces I needed, but he took the same care to make sure I got the supplies needed to complete the job. If you are in need of tile or other products, Caleb is your go to for finding the perfect materials for any remodeling needs!

The Tile Collection stone fabrication shop is the best!! During a recent remodel in my personal…read morehome, they installed two bathroom countertops (guest and master), one kitchen countertop, and a bathroom waterfall seat in a new master shower. Four pieces were remnants and the other was a full slab and they all look amazing!! Everyone was very easy to work with and able to answer all my questions. Scheduling for measuring and install was a breeze and their prices were great compared to other places. I highly recommend them if you are looking for tile needs for your kitchen or bathroom.

I came in without a design appointment (I recommend making one if you have a hard time finding what…read moreyou like). Luko was able to help me for a few minutes in between his clients. He found me the most beautiful bathroom tile that I probably would have overlooked on my own. He has a wonderful eye for design. I bought and returned samples with ease to make sure I was getting the right tile for my space.

Beautiful and vast selection of tile. Cole greatly helped me when I selected my tile and I am so…read morepleased with my choices. Cole is very talented in matching colors and tile design!

Nice store. New to the area. It's in a shared shopping area with plenty of parking. Staff were nice…read moreand the store was clean. Reminds me of home goods where you can get items for discount. They have a variety of items you can use in your home. Happy shopping.

I enjoy perusing the wares at Home Sense. There is always something that I convince myself that I…read moremust have. They have lots of things for the home. Candles, well, I often tire of smelling so many of them before I have made a selection. This can be overwhelming when you don't have a scent in mind. Otherwise, staff members are friendly and helpful. When you are looking for that special something for the home or kitchen, or even the bath, you will likely find it at Home sense. They have something for everyone.

I highly recommend American Crown Cabinets. I just finished my kitchen renovation and it's now the…read morekitchen of my dreams! Rick is amazing at design and the install was seamless!

From the owner: Whether you need new cabinets for your kitchen, bathroom, office or breakroom, in Waxhaw. NC or the…read moresurrounding areas, American Crown Cabinets has a variety of options. Pick from our selection of custom cabinetry, semi-custom, or Ready-To-Assemble (RTA) cabinets. Our team is proud to not only provide quality products but great customer service as well. American Crown Cabinets is here to help you make your dream projects come to life. Whatever your budget, we've got you covered.

I was just in this store for more than 5 minutes and no one offered assistance. There were 3…read moreladies working and 2 other customers in the store. I recorded a video to share with the DD about the lack of service. This was not the first time I've experienced this lack of customer service but it will surely be the last. I had to give them a star in order to post the review. I would actually give them a 0.

I had an awful experience at your Kirkland's store at 13540 Hoover Creek Blvd Charlotte, NC. I…read moretried to use my birthday coupon ($5 off 25), the email clearly states that I can use it in person or online. They said I was not in the system and I couldn't use my coupon. The manager and the employee were both rude and unprofessional. It seemed like I was just bothering them because I wanted to use my coupon. They said I wasn't in the system, but if I'm receiving emails and birthday coupons I clearly am. They also told me I could call if i didn't like it. I'm so appalled and will tell everyone about my horrible experience.

I was searching for a specific Simplehuman trash can and having a hard time finding it locally. I…read moreneeded it quickly and didn't have time to wait for shipping. Fortunately BBB had it in stock at this store so I found a coupon and placed the order for store pickup - I got the last one! Within two hours I got a notification that it was ready and that curbside was available. When I arrived, I hit the button in my email to notify the store and entered the space number where I was parked. Before I could make room in my trunk for the box, an employee was pushing a cart out with my order. He helped me get the box in the trunk and I was on my way. I love when I get prompt service, and when I receive what I paid for. No complaints from me.

I purchased a "Hello Laura" Collage Wall Picture Frame. These 12 4x6" frames had to be attached to…read moremake this collage. When I tried to screw the pieces together I had trouble getting the holes to line up with one another. After trying for hours, I contacted Bed, Bath to start a return. Bed Bath then told me this was a marketplace seller & I had to contact them. This seller said they do not provide a label for return & I would need to pay for the shipping. The price the post office gave me was more expensive then I paid for the frame. The seller also said I couldn't use any other method for the return. They would not help me at all. Bed, Bath does not stand behind the products they allow to be sold on their website. I was very disappointed with their service. I bought the same product on Amazon from a different company. I had no problems putting it together, the quality & directions were much better. I had piece of mind knowing if their had been a problem I would have no problem returning with Amazon.