Needed a slab door to replace a current frame with sidelights. Found a door here, need a small…read morerepair and the hinges and locks cut. They went out of their way to help, choose, options, etc. Even let me take a current slab they had home to double check the measurements. Finished it in two days and we absolutely love it. Great price, experience and purchase. This is the way things should be handled everywhere. Old school. Will be back when we need anything else. Charlotte store has great people working.

We drove 30 minutes on 1-5-2024 from Concord, NC to Pop's Discount Building Materials on Whitehall…read moreDr. in Charlotte, NC only to find a hand-written note taped to the door that they were "Closed for the day" and they were "sorry for the inconvenience". WON'T make that mistake again!

Don't walk. Run to this fabricator. Not only do they design, supply and fabricate your countertop…read moreneeds but they install as well!!! Just an awesome family over there by the tracks!

I'm very disappointed in my experience with Harkey Tile and Stone…read more I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer. When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles. Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more. After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel. Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home. During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each". When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void." Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote. Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.

Decent selection but terrible customer service. I won't be using them again which is unfortunate…read moresince I prefer to support local businesses over big box.

I've had several very good experiences with Ace Tile & Floor Design. They have the very best tile…read moreselection I could find in the Charlotte area. They had the perfect tile for my covered porch and did a stellar job installing it.

A great resource for domestic hardwoods. The milling of their boards is quite good and they paint…read morethe board ends to prevent checking. I found some figured soft maple in 8/4 thickness. Easy to select boards and to do business with. I am a returning customer!

Quality lumber - HORRIBLE staff. I've lived 500 ft away from QCL and have spent tens of thousands…read moreof dollars on lumber over the past 20 years and have never had issues - until now. Multiple staff members on different days were just plain grumpy and seemed annoyed when asked for help. Finally got my teenage son to get his face out of the phone and interested in helping with a woodworking project to make kitchen cabinet doors. Was looking forward all week to heading to QCL to select wood. They had +/- 30 boards and we needed 8 but were told "I'm not going to go through these to find straight ones - you have to take what is on top - that's our policy. Well, you can't make cabinet doors with crooked & heavily cupped wood (or much anything else) so we left. Very disappointed - used to be one of my favorite places - even if they were a bit most costly than other options. Won't be back

Amazing service! I love my blinds. This is the best shutters company i've ever worked with. They…read moreare very professional, informative and recommended the best products I was seeking at the best price. The install was sooner than expected, and was done same day as the product was delivered to my house. The shutters are exactly what i had envisioned. Will definitely recommend this company to friends and family.

Sarah and Sam were the absolute best! They helped me pick out the perfect shade style and color for…read moremy house and the price was super reasonable. They were quick to get all the measurements done and my blinds arrived within 2 weeks and were installed the next day! + Joseph was very efficient and friendly during the install. Couldn't have asked for a better experience!

We had a scheduled consultation appointment for the owner to come to our house to look at our…read moreproject. And, we arranged our entire day around this appointment. Unfortunately, it was a no show. We were stood up. I called the shop and told Rachel that we had been stood up. She said she would find out what was going on and would call me right back. She never did. All around, awful customer service. One final thing: when I went to the store, the owner wanted to know if I lived with a partner. What does that have to do with making draperies? Luckily, I have found someone else to help us with our drapery needs.

The studio had a great selection of fabrics. They were very friends and willing to help with my…read moreproject.

Charlotte Grill Company has got what you need for all grilling essentials. Except the food of…read morecourse... but I'm sure they could still point you in the right direction (Westside Meats isn't too far away). Once you walk in you are greeted by a friendly staff member who can and will answer all our questions pertaining to their grills and the services they offer. They can help you create a custom setup specialized for your own home or send you home with a brand new grill for your patio. They are also a YETI dealer so you can get all your fancy goods there. They have tons of accessories, wood , rubs, add one, and whatever else you can name for grilling. If they don't have it they will probably help you get it! Lots to choose from and a very convenient location south of the city!

I recently purchased a grill and outdoor kitchen components from Charlotte Grill Company, and the…read moreexperience began to go sideways almost immediately after placing the order. We placed our order on March 21 and were told to expect delivery in approximately 2 weeks. In reality, the order was not delivered until April 29--over a month later. During that time, communication was consistently poor. I called the store multiple times for updates and was repeatedly told there were "issues at the distributor." However, when I contacted the distributor directly, I was told the items were in stock, which raises serious questions about what was actually happening with our order. When the delivery finally arrived, the experience deteriorated further. The grill and cabinets--both very heavy items--were simply left in the driveway. There was no attempt to coordinate delivery time, and no effort to place the items anywhere near the installation area. For products of this size and price point, this level of service is unacceptable. To make matters worse, the invoice listed a propane (LP) model, even though we had clearly discussed and intended to purchase a grill compatible with a direct natural gas line. This points to a lack of attention to detail and raises concerns about overall order accuracy. In total, we spent over $4,500 and received a level of service that fell well below expectations. While delays can happen, the combination of poor communication, questionable explanations, lack of follow-through, and careless delivery reflects a broader issue with how this business operates. We generally prefer to support local retailers, but in this case, we would have been far better off purchasing from a reputable online retailer where communication, order accuracy, and delivery expectations are clearly managed.

First, forget the name and just go look at the furniture. Then forget the fact that it's not a…read moreshowroom showing you how they think you should set up your furniture and spend some time hunting for quality items. I bought 2 pieces right before Christmas and they were just delivered today (A little over 3 weeks time - I opted for them to hold one piece in their warehouse while the new piece I ordered was shipped since there is a charge for delivery. When it arrived a week ago I delayed delivery to accommodate my schedule). The piece I purchased in their shop and had slight damage, which is not noticeable and which they touched up. It retails for approximately 5 times what I paid for it based on my web searches. The other piece, which I ordered new, I also got an exceptional price on over retail. I easily saved more than a few thousand dollars on these pieces combined. When the delivery truck arrived, the men made it very clear to me up-front that my new footboard was damaged slightly in shipping and that they would set the bed up immediately but have already ordered the replacement piece, which they'd bring back and swap out when the replacement arrived. They also showed me exactly the damage (a smallish gash) during set-up so I knew what they had noticed and were addressing. The deliverymen spent a long time here, much of it carefully hauling in a huge desk in a way that wouldn't touch my floors and walls. The pieces I purchased were both big, heavy and solidly built so they take more effort to bring in carefully than lighter, cheaply made and/or assembly-required furniture. It is raining and muddy out so they (without my asking) brought in furniture pads and lined the entire trail to bring in the furniture so they wouldn't track anything over my floors. They also made sure my furniture never touched the ground outside. Unfortunately my bed doesn't exactly fit my already existing mattress/base without some tweaking, though they believed it would. They did not have the tools to tweak it, but one of the deliverymen made it very clear that while they were late for their next delivery he'd be back here after that with what he needed to make sure my bed was completely set up by tonight, and to bring a piece of my desk that had gone missing. All of it proactively, without me bringing any of it up. The long and the short of it is this - If you don't need to see things in a shiny showroom setting, you have an open mind about what you may find in stock or may have to order, and you're willing to spend time searching their store and imagining the pieces they do have properly set up in your home then this is an excellent place to get a phenomenal deal. They have, from the moment I first saw the piece I wanted, to the email barrage back and forth with my questions on ordering the piece they didn't have, to delivering all of it - been not only accommodating and polite, but have gone out of their way to make sure any 'issues' were addressed up-front by them rather than me having to ask. When you add all that to the thousands of dollars saved on very high quality furniture this is an excellent place to shop. Think high-end showroom furniture at almost IKEA-like prices with excellent service from beginning to end. I still need to hunt down a few smaller items and accent pieces but based on this experience I know exactly where I will buy them. Keep in mind all sales are final and there are no refunds so make very sure of what you are getting before you buy it, and make sure you know what the 'damage' is if it is in the store. Also remember delivery is extra, or you can pick up. All of this is displayed visibly at their front desk so nothing is 'hidden' in their policies. Frankly the cost of delivery was FAR outweighed by the phenomenal service of their deliverymen (ask for Joe - his customer service on deliveries is AMAZING), who proactively handled everything that happened (from soggy weather to uncooperative pieces to a small missing part) I did finally post some pics (of my purchases and a couple other finds), but because of the nature of the place nothing is guaranteed to be there.

Very helpful staff. We haven't purchased anything yet. We just obtained quotes on furniture we are…read moreinterested in perhaps purchasing.