Just called this place to pay for an order made by my contractor. The fellow on the other side of…read morethe line was extremely unprofessional and rude. When I tried to explain that that the order was made under my contractor's company name, he started raising his voice and complained by saying "people need to start getting goddamn names of who they talk to, to complete these orders". There's no point of doing business with this place since the staff is clearly incapable of professionalism.

Ordered windows and doors 10/10/18 with a sales representative. I was recommended to work with them…read morebecause my previous vendor switched and told us to work with Matthews. It has been a disappointing disaster. We just received as of Friday 1/4/18 the right piece for the window. Ordered the windows and doors explaining sizes and exactly what I needed. Confirmed with the final sale that they were the ones I needed. Received the French door, and it was 1.5 inches too large for the opening. We had to cut a larger opening and make it work. The windows too a month and were all wrong. When they delivered, they broke a window and left it wrapped in plastic. I called to explain the window sizes were wrong, they were not replacement windows but new construction windows (for those of you that understand, it's a big difference), and that we needed new ones ASAP. The sales representative had no interest in communicating, or apologizing to me. He acknowledged to my project manager that he made the mistake entering it the sizes into the computer, and we would have to eat the delay. Every time I reached out to check on an eta, we noticed the windows "suddenly came in yesterday" or "they are just getting here today". It seemed like a lot of smoke and mirrors and no desire to keep a long term client. When we got the replacement window from the broken window they broke, it was wrong of course. I asked for a discount (beyond frustrated at this point), and the sales representative simply said no. Terrible customer service. I love working with smaller businesses but honestly this would have been more efficient by going to Lowe's and waiting the 4 weeks for the windows. Truly disappointed.

We had Barefoot build a custom glass shower door, install it and cut 2 custom glass tops for end…read moretables. The work was done on schedule and less expensive than 2 other quotes. Definitely recommend them.

Michael from Barefoot did a replacement shelf for a pantry, instructed me how to install it and…read moreprovided extra attaching parts. Very satisfied.

One of the worst experiences I have ever had with any company. I don't even know where to start…read more For one, the company gave me a sales person that did not speak English fluently. I told him to text message me because of the poor service in my office. At first, the texts were professional. Then the salesperson started to tell me that I owed him coffee and donuts upon installation and he didn't get commission on "any of this crap", and for me to text him my credit card. After feeling uncomfortable with the direction of the messages over several days, I reached out to the sales manager and explained my discomfort. I paid on the phone as no professional person would just text their credit card to a stranger. As a single female, I didn't feel comfortable with the relaxed language, especially if I would be alone with them in my home upon installation. The sales manager reassured me that I would be only working with her, that HR would talk to the sales person and I wouldn't have to worry about being uncomfortable. That lasted a few hours. The salesperson communicated with me several times over the next few days about the fact that my ordered sink they did not carry in stock, and when someone would come out to measure again what someone already measured. We scheduled a time to install the countertop. Wasn't thrilled that I had to keep working with him...but fine. The installation was between 8-9am on a Thursday. I had double confirmed that week prior, as I work at 9am and had to make sure they would be all set by then or close to then. That time came and went. Frustrated, I called and talked to 3 different people, all who told me they would "call me right back" and never did. Finally, that salesperson called me and told me the guys installing had a "late start" and would get there in an hour...which would be 10am. I told him I had to go to work and we would have to reschedule. That goes in one ear and out the other and I receive a text that the guys were there waiting for me at 10am. Luckily my contractor that was off that day was able to get in the car and hurry there. Irritating, but fine. I asked the salesperson when I would be charged, and he said they had my credit card on file. Except that my contractor called me and told me the piece that was measured twice was 7 inches too short. No one from Pro Tops called me until several hours later. They told me I could take a discount or wait two weeks. I told them that was unacceptable, and asked the owner to call me. The owner, fun fact, did not offer a discount. He apologized but "it is what it is" and tried to tell me how I should expect that "things happen". He was abrasive, unapologetic, and saw no wrong in the errors his company has made. Not wanting to start over since I was already far down this path and they had already installed half the granite, I waited for the piece. The guys came to install it and it was fine. I called Pro Tops to make the payment and they said someone would get back to me...they didn't. I came back to the house 6 hours later to find someone from Pro Tops just awkwardly waiting. No call, no email. Just sitting outside my house creepily. He wanted to make sure that it was installed properly. Great, but where is the communication? There were SO many other issues wrong with this company and I hate to say those were just the highlights. They were one of the higher priced quotes I received. I figured if I paid a little more I would get better quality and customer service...yikes. I am still getting several calls and emails from them harassing me for final payment, but I won't pay until they correct my invoice...which of course was wrong. It's funny how communicative someone can be when they want something but not when they are doing a service. To all of you thinking of using ProTops...run far, far away

Very nice and knowledgeable. Exceptional customer service and the delivery crew was fantastic as…read morewell.

Love these folks. Have been doing business with them as a homeowner for more than 15-years. Very…read moresatisfied every time.

Placed an order for a few electrical items (surge protector, outlet, etc). Two weeks later, nothing…read morehas been delivered. I called to inquire about status of order. Was told that person was out to lunch and would call back. No call back. So I called them again. Was transferred a couple times and finally got ahold of someone that said the order may not have shipped yet. They asked if I would hold as they contacted manufacturer. I told them to cancel my order. A proper business would have emailed or contacted me about the order being delayed especially considering it was 2 weeks. A proper business would have returned my call as committed. The only reason for not getting a 1 star is that they refunded me promptly.

This company has great customer service. The product that I needed was out of stock, but they were…read moreas helpful as they could be and responded quickly every time I contacted them.