They came into my home for the evaluation and then I never heard from again. I tried email, phone and text no response. It is beyond aggravating. Not sure what is happening with this company. read more

Don't waste your time. This company use to be good but the longer we are with them the worst they get. It goes from the call center all the way to management. read more

I had this service for several years. I became less happy with the results when they sold. Last year I called in late Fall and canceled my service. But in early March, without the email notification they gave in the past, they treated my yard. I had already treated my yard and doing it again is bad for the lawn. I called and was assured my money would be refunded and that I would receive a call from the cancellation department confirming my cancellation. Three weeks later and still no call back and no refund. I'm currently on hold trying again to get it canceled and my money back. BTW, be prepared to wait on hold for 15 minutes every time you call them. And be prepared, apparently, to be a customer for life since I can't seem to get them to stop treating my lawn and charging. read more

I have reached out to this company twice about a service that they did not perform to try to get them to come out and service my yard. The guy came out while I wasn't home & I noticed on my video camera it took him exactly 1 min from start to finish so I looked on my cameras & saw that he not only didn't out any product into the spreader but he also only walked around 1/3 of my yard so even if he had product in there he missed most of the yard. Several attempts to have a manager call me have had zero returned calls. Then even after I was told they can't re-service for 10 days suddenly the same guys shows up days later and I see on camera this time he spot treats the yard but still never winterized the areas he missed and still no return office calls. I called back and again am told someone will return my call. Supposedly this time supervisor David will call me within 24-48 hours because supervisor Ben never did. It's been 5 days and still no call. read more

Pro Turf and Pro Pest Solutions - Pro Turf Lawn Pest Control - Tree Services Near Me - Belton, Missouri

STAY AWAY! This company took over for Great Midwest Turf & Shrub, which we had used for years and loved. After the transition, the quality dropped immediately. We have video evidence showing only a single pass over our yard instead of a full fertilization, and soon our lawn was covered in weeds and nutsedge. Their pest inspection was also misdiagnosed as termites. Another company confirmed it was actually carpenter ants. Pro Turf and Pest even scheduled a $700 termite treatment we didn't need, which we canceled once we learned the truth. We later received billing notices of $82 for an already canceled account, even after getting a refund check of over $200. This clearly shows a lack of organization and communication within the company. Repeated calls with no way to leave voicemail and emails went unanswered and only after a debt collection threat did someone finally reach out. We paid just to be done with them. There are plenty of companies that communicate well and stand by their work but Pro Turf and Pest simply isn't one of them. read more

not sure what is going on in the office of this business, because the service people are great, but the office doesn't do anything to help a customer. My mother used this yard care service for years (15+). she went into hospice this year. instead of care, the company is harassing family for a F***ing $70 invoice. the office was given the correct contact information for the person settling accounts. I tried to be helpful and sent the company a message, and have regretted it since. instead of reading the messages and resolving the problem, its just final notice in the inbox repeatedly. last month i replied that if they contacted me again, i would post the threads. obviously mom liked this company. she was a long time customer, and i only heard positive comments. too bad the company is like they are during this time. read more

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STAY AWAY. SHADY PRACTICES! We hired them to aerate and seed the lawn. I question if they aerated the entire front lawn and side of house. It appears to have been done in certain areas and nothing in other areas. At the same time, they were supposed to put down gypsum and limestone, and they did not do it. They charged us almost $500.00 for the above services. Which part of the services we did not receive. On top of that they double billed us for the charges. We went to their place of business as we felt by phone we would get nowhere, they did remove the additional charge and came back out to place down the gypsum and limestone. read more

We have been using ProTurf for the last 10 years. They have my yard on a schedule and it has never looked better. When the rare occasion comes up that a weed appears, I just call and they are usually out 1-2 days later. Since we have been using ProTurf, my neighbors on both sides have started using them as well. read more

I had been a customer for one year. The technician has applied our lawn application to our neighbor's lawn three consecutive times now. The most recent application, I found the technician realized his mistake and placed a sign in my lawn as if it had been completed. I have called emailed and texted pro turf with no response. Mistakes happen but this lack of integrity and accountability is unacceptable. read more

we have used this company three years I was hesitant of reusing this last year, because of the service we had received. we did stay with them we paid for a full year for lawn treatment $1052.10 4 applicants. I called in mid summer we had broadleaf weeds & nuts edge requested service . was told they be out early fall and do lawn application and spray then So much for the guarantee return policy. after 4+ weeks and no show I called sept22th and cancelled my last 2 applications total of $450.80 refund. it's been 11 weeks and haven't received a refund yet and I've called 4 times. read more

BEWARE! This company took over Great Midwest Turf & Shrub, which we had for many years. We continued with Pro Turf & Pest and did not have any issues the first year. We prepay for the entire year $574. I kept getting past due emails and when I would log on to my account it shows 0.00 owed as it was prepaid. Then I received an email that my account was seriously past due, so I called them a 4th time! Since they kept telling me I don't owe anything, i reached out by "contact us" to explain my concern and that I don't appreciate receiving threatening or delinquent account emails. I received a reply saying that I have 2 accounts and 1 is for the prepaid lawn service and one is for flea & tick that I never signed up for. After several days, Hailey A. called me back and said on June 18, 2025 we had a lengthy conversation where the first application would be $19 and then each month would be $85. I never had this conversation so i went thru my call log and I had a missed call from them on June 18th. I asked Hailey to send me the recorded call. OMG! This poor 82 yo woman was who they had the conversation with. She was asking about her yard looking bad and if they received her check and they went on to sell her the flea and tick treatment. They never listened to this poor lady at all. They kept calling her Linda (ME) I live in Raymore MO and this poor little lady lives in Belton MO. Sad part is I deal with all ages of people on the phone and my heart goes out to the elderly. Hailey just tried to make a sale to her and get her off the phone. I have all the emails and the 15 minute phone recording. My heart breaks for that little lady and I'm assuming she is probably getting screwed by the lawn service. I have cancelled my service at the end of the year and will never be using this company again. I have never had this type of customer service in my lifetime. I will also add, I generally do not leave reviews unless someone excels beyond measure or truly provided horrible service. This company is the worst. Not surprising they have a 1.8 yelp review. read more

Paid for full year. Weeds were out of control. Called for service. No return calls. Called 6 times. Finally talked to someone in Belton (otherwise you get bounced to someone in TX). It's been 4 weeks now, and I still haven't had seen anyone. I'm a long-term customer (8+ years). They used to be responsive. Not now. read more

The technician Leland was very thorough and professional. I appreciated how he let me know he was there and asked about problems with the yard. I hope he comes back. He was what you would want in a professional. Thank you Leland. read more

We asked for a fall lawn treatment and a young guy showed up, spot treated a few weeds and was done. Will not use them again.

Avoid this business. I had been a 20-year customer (ended up with them via two acquisitions) however, I cancelled my service today. It used to be a locally owned company but is now owned by a national conglomerate. They have instituted deceptive business practices since this change of ownership and are doing so at the expense of the customer. I expected better transparency and customer service for the premium rates they charge. Save your money and look elsewhere for your lawn care needs. read more

Horrible organization that cannot treat weeds in a yard. I had very few weeds when they started earlier this year, but now my yard is full of weeds. I've had them come out and do a service call every 2 weeks since June and it's not helping. They keep trying to sell me a yard aeration and re-seeding for $650 but my yard has plenty of grass and no bare spots. Their manager came out and looked at the yard and took the blame for the weeds. Said they will have someone come out right away and re-spray, but it took over a week for them to come by and spray again. Now they won't return my calls or come out to spray. Also will not refund my money. Completely not worth the price and I would never recommend this company to anyone. read more

Damaged my brand new fence with over $100 worth of damage. When I tried to talk to them about it they threatened me and said I owed back bills from the previous mowing season I had no record of and do not believe I owed. Dishonest dispicable owner I now have to take to small claims. Avoid at all costs read more

SHORT VERSION: Avoid these guys! Heads up, KC Metro! Now is the time that hordes of turf care companies, landscapers, mudjackers, and the like come through subdivisions like armies of carpenter ants. Promises of yards that look like the fairways of Augusta National and visions of neighborhood envy dance through your head. But reel your expectations back in when it comes to Pro Turf. Salespeople carpet-bomb the neighborhood in the spring and start the sales pitch with 'Hey, I just signed up your neighbor [insert easily obtained name here] and thought I'd offer you the same deal'. Applications starting around $55-$60 every month, just pay online, we'll be by monthly, etc. That *sounds* good, and if you do the math, with a 15K sq. ft. lawn, you would pay roughly 75% of that for bags of fertilizer and then take the time to apply. So you ask, 'What's my time worth? Should I have these guys, the 'pros', take care of it?'. I answered 'yes' and I've regretted that ever since. Yes, they communicate well and show up to treat your lawn. A 'technician', most of whom I am guessing are not horticulturists, stops by, sprays an application, leaves a bill, and leaves a small sign as an ad. Only thing is, once warmer months started, the service became noticeably less effective. Weeds were growing where weeds had not been before, and so I mentioned that. I was brushed aside as 'that's to be expected', but when a nice young technician showed up in early July, I was home to meet him. I asked him to spray twice in some areas, and to treat the areas around the foundation again. He mumbled something about 'not on the work order' but reluctantly overstayed his scheduled stop. Hey, I dropped him a couple of bottles of Gatorade for the trouble (it was a scorcher) and waited to see results. Hmmm. That didn't occur as expected. Here comes early August and I have NEW weeds where they weren't before. So I take some pictures and send them to the sales manager, asking to be contacted about my concerns. Again, the brush-off, this time with 'well, the problem is that your lawn isn't thick enough', which was supposed to be one of the treatments I paid for (overseeding) in early spring. I agreed, it wasn't thick enough, but I'm no greenhorn, and I knew this was baloney. I pressed for additional treatment and was told, 'no, this is the plan you signed up for. If your lawn isn't thick enough, you're going to have these problems.' Ah yes, which is like saying, 'well, if she didn't wear those low-cut tops, then I wouldn't make comments!'. It was at the point of my yard being the 'issue' and I asked to cease service, as I had no contract. I was then offered service for free, which I politely declined. I got calls from the regional manager and others, but declined extensions and freebies, only to have one manager tell me 'there's always others!'. Oh my, yes, good sir, there are plenty of customers for you, but now I have the microphone and want to prime the pump that is social media. So Google Reviews, NextDoor, and my fave crowd, Yelpers alike can hear my experiences. Even if they were FREE, I would *not* use these guys. They are either: 1. Not applying the solution advertised, 2. Not employing qualified or trained service personnel, 3. Not making specific approaches to each customer or, 4. Simply not interested in quality. Whatever it is, a lawn service can be worth the money on time alone. Curb appeal sells homes and homes sell neighborhoods. But Pro Turf appears to neither be 'Pro' nor skilled with 'Turf' and I sincerely hope they turn it around. It just ain't going to happen with this homeowner. Addendum: I received 'new customer' calls from Pro Turf this spring. I declined the polite salesperson and wove a short version of my story, at which time he referred his manager to me. That call...has not come, which is fine, as I would not use their service. But even the retention efforts are subpar, matching their service. read more

Pro Turf and Pro Pest Solutions - Hey, new weeds in August! - Tree Services Near Me - Belton, Missouri

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My lawn has never looked this good. Zero weeds and thick turf. The team is very responsive if I have a need or concern.

Sorry wrong company I was looking for the one in Jasper Alabama. But it won't let me delete it so I guess you get five stars from me

Very disappointed in the lack of timely service and quality of weed & fertilizer applications. I realize this was a tough year for lawn care, but this is the worst my lawn has ever looked. I still have 2 fall applications coming after they supposedly did 5 - my records show they only did 3, but they somehow think they did 5?? If anything changes for the better with the last 2 applications I will update this review. At this point, I would not recommend even though I typically prefer and support locally owned businesses. read more

I cancelled my service but Pro Turf continued charging my card. When I realized and contacted them again, they said they have been treating my yard and have no confirmation of me canceling my services. But wait a minute, my yard has weeds. So, what is it they have been treating? Additionally, when they provide service, they normally leave a small yard sign planted in your yard. I have never seen this sign in my yard for a very long time. When I insisted for them to cancel my service for the second time, they said I have to pay the remaining amount for the season. When I signed up I was told this would be on a month to month basis; another lie! Do not trust these people at all read more

After I hired them in spring of 2018 I began to see more weeds than I had before. My yard actually has more weeds than it did before I hired them, I don't know how that happens if you are actually treating the lawn for weeds. My yard hasn't looked this bad in years. Thank you Pro Turf for keeping weeds alive! read more

Pro Turf and Pro Pest Solutions - A weed saved by ProTurf professionals. Thank you ProTurf. - Tree Services Near Me - Belton, Missouri

This place is a joke. I have been called 8 times over the last 5 months about getting service. I told multiple times take me off the call list and they immediately hang up. Now when they are doing it to piss me off. I have blocked the number everytime but they call from a different number. I wouldn't suggest doing business with a company like this read more

Why we didn't check online reviews prior to signing up using a Neighborhood Groupon- we would have seen comments similar to what we are experiencing. "Worst my lawn has looked in years! I will not be using them ever again." "They had a deal on my neighborhood website, so I tried them for lawn treatment. I wish I had not." Have called to complain several times and they have had plenty of time to make right and/or respond prior to this review. Buyer beware. I am sure they have many happy customers, I am just not one of them. read more

Do not believe pro turf will return at no cost for failed mid treatment turf or pest control. Leave messages and they ignore for weeks until days before schedule service which they can charge you. Plus they show up with wrong chemical and hang a invoice but never return to do the job. Then assess you by phone, emailed internet. Ashley will not discuss with you and sticks the young office staff to do the harnessing Terrible company to deal with overall. read more

I have been with pro turf lawn care for the last 8 years.when I signed up the manager that came to my house and said that if I sign up with pro turf today That my seeding will cost me every year from now on 125.00 per year. I also sign a invoice with that amount per year for ever. And they have been doing that until this year 2021 that they will not. They said that they can't do that price anymore because of increase in price.so I didn't say much except canceled my service with them.I am very disappointed with this company operating there business this way.and the lady on the phone that day wasn't very nice about it either.so people signing with pro turf think again thanks everybody reading this. read more

Yes, they suck. Tried them this year and my lawn looks worse then ever. They just keep recommending added services. They killed more grass then weeds. Update 04/19, still the worst ever. It makes me sick, they killed my grass and now I just have a spring with mud! Considering legal action. read more

I used this service for 4 years. The first 2 years was great. Then my wife and I began noticing spots in the lawn that were brown, and some of the broad weeds were showing more prevalent. Last year they talked me into trying their pest control service, that was a joke. The only reason I accepted their offer was they told me they could control my chigger problem. It didn't work and I discontinued the service. As I stated before we had noticed brown spots in the yard. I updated my security system and reviewed the service I was receiving. Review the 2 videos. The tech sat in his truck for 20 minutes and quickly ran through my yard in less than 5 minutes. He spayed the product and missed most of the yard. After reviewing the video I called and showed the company managers the video. They were not happy with the tech, but did not offer any discount or rebate for the next year. I have cut ties and will not be a return customer. https://drive.google.com/file/d/1bDSycVnSeRqzrE5oq9lFzWkjt2he4dEC/view?usp=drivesdk https://drive.google.com/file/d/10e6M25ZFLAUKQaXfvcLrwCJ7JkYUtBXN/view?usp=drivesdk read more

Horrible service. Different person every time. None were very knowledgeable about any questions I asked. Tree questions, grass questions. Seems like they would always send the young new guy. By summer 1/3 of my lawn was dead. I told them I wanted a discount on my last service but they refused. So I paid them as they threatened sending to a collection company. I would never recommend! read more

This company AUTOMATICALLY comes to your homes and provides services that you did not request or ask for, but then they expect to get paid. AVOID THEM read more

I had been using ProTurf for years until last year. I kept having weed issues and i would call and they would send someone out. But i still had weed issues. i told them i would not pay for services that were not working and once they did work i would pay them, to which the nice lady on the phone agreed that was fair. No one ever came out to take care of the issue also no one showed up from Pro Pest, their sister company, and here we are now and i find out they sent me to collections for unpaid bill, to which they had already agreed i would not pay until I was satisfied with the services rendered. i never was notified by them that this was going to happen and i had always paid my bill before and i believe in helping locally based businesses but not ones that seems to have a shady act and want to not follow through on their promises. read more

The guy showed up, banged on my door while I was working from home and getting ready to go get Starbucks so I was looking out the window waiting for him to leave. I didn't answer the door but didn't really see a reason to. I opened up my ring camera app to watch and I could hear the blower as this guy sprayed the front and side of my yard, hopped in his car for about five minutes and wrote out the card and slapped it on my door. I was stunned. It said property spray. It was like getting one section of my lawn mowed and then the guy left. I called to ask if the backyard was included and the woman goes, yes it is! I told her that this guy didn't do it. She seemed genuinely puzzled and said he should have and that she would call the guy. That was fine, but when she calls back she claims that the guy DID do the backyard and argued with me. I told her "no, I have a security "camera on my house. That is really dishonest." She started arguing with me "well one camera can't see everything!!!" and it was clear she has had zero customer service training as she got extremely heated like she was protecting her husband, "oh Steve is a GREAT technician! He is the best! He wouldn't benefit from not doing the yard!" Blah. Peggy says, I CAN CALL HIM BACK AND GET HIM TO DESCRIBE YOUR BACK YARD!!! I said ok fine, not knowing what that would prove. For one: they've visited at least twice before, one time to look and measure my lawn for a quote and one for weed killer (which wasn't seemingly applied where I had asked either because the weeds are thriving there). She calls back and the guy had described "she has large bushes around the back" and basically described the fences on either side. Everything described could be seen from the side of the house and not from the backyard. Did not mention the fact there was a rock patio, a pergola, swings or that there was a huge whirlpool sitting out there I told the lady I didn't want their services at all, that it was an antitrust thing, I can no longer trust the technician is actually applying the product to my yard. She says all huffy, "Well i was offering you a free service!" Like that would make it up. I said no thanks. I wouldn't use them even if they paid me at this point with the gaslighting. She says, "well, it doesn't benefit him not to do the work!" I replied, "it doesn't benefit me that he didn't do my backyard." Got a flea and tick spray in my front yard that my dogs don't even enter. Disgusting company. I can see why they have to put fliers on people's doors because they have to beg for business. read more

Just left Pro Turf. Paid $64 for them to pick up and drop off my lawn tractor. Called them a couple days ago to see if they could fix my mower and they said there was an appointment for the following day in the afternoon. They picked up the mower that day and brought it to their shop. Went in today to see if they made any progress and they hadn't even looked at it. They said that they probably would not get to it for at least a week. When I asked about the "appointment" they had available they said that was for the pickup, not the maintenance. They further said that if I needed to know when it would be done I should have asked when I made the "appointment." They were very unapologetic for the misunderstanding and insisted it was my fault for not asking when it would be done. I am not happy with them right now! read more

Horrible business practice. Beware. This company bought out my old company in the middle of my contract. The former company did NOT continue services unless I requested it. This companies policy is just to continue service. How would I know this? When the introduction of the new company was given, no details of this were given. Just an assumption. Which is great for them, but not a consumer. And the products they are using are not working like the old one did. read more

I had pro turf winterize my mower for $99.00. I thought this was a good deal considering it included pick up and delivery. I got the mower back in late January and I have mowed the yard twice and now the engine is leaking oil. The first time I mowed I thought maybe the oil cap was lose and leaked some oil but after mowing the second time it is definitely leaking from the engine. I called pro turf and they sent out a service guy to take a look at the mower. The service guy said there was a leak but nothing they could do to fix, he said they just turn the mower over to empty the oil, change the plug, sharpen the blade and fill it back up with oil. He recommended checking the oil on a regular basis and said I would need to replace the mower down the road. I would not recommend using pro turf for any of your lawn care needs. read more

I used ProTurf for lawn treatment. As a single mom going through Covid, I had to cancel. I asked the gal if I owed anything else and she said no. A few months later, I get an email and phone call saying I owe over $100. The girl could not explain why!!! What??? I asked to have a manager call. 5 days later, the manager called and said my rate was "prorated" for two different items. I asked her to produce a document that would tell me that. She said there wasn't one. I never signed a contract, so I don't know how this was even possible. Just WRONG!!! read more

David is a true professional! Extremely competent and knowledgeable. My yard was a disaster before him and he is turning it quickly around in one season since hiring Pro Turf after years of trying to do my own lawn care. If you need an expert that cares about your lawn as much as you do, ask for David! read more

Don't waste your time. Did not show for first appointment. After 2 weeks I called to cancel. Not weather related. Poor service. Promised follow up but not given. Save yourself the frustration and go elsewhere. read more

Our lawn looks the best on the block. pro Turf technician explain what each treatment entails and what it is for, weed control, fertilizer etc. They are prompt in the service dates. office staff is friendly and responsive when we call. read more