Michael and his team completed a gut renovation of my Manhattan Co-op. Specifically, this included…read morecompletely redone kitchen, bathroom, closets, living space, etc. I performed an exhaustive search for the right contractor and Michael exceeded all the others by far. Here is why:
1. He has a background as an engineer and is keenly focused on precision, taking immense pride in his projects. This means everything is measured to the T and the work is tastefully done. You really want someone with a sharp eye for the details and that was evident throughout the project. For example, Michael spent an entire day taking me on tours of his other projects (with permission from his other clients of course). This way I could see his work up close and also gather ideas for my own project. I particularly liked a radiator cover I saw at one place, and Michael custom designed two for me as well. (Pics attached)
2. He has integrity and remains accountable even after the last bill is paid - also every additional cost is communicated in advance so you can approve or discuss. No surprises with Michael. For example, after the project was over, I had moved in, and Michael had moved onto another project, I noticed a small crack in the crown molding that Michael and his team had installed. This was due to the intense heat in the apartment as the radiators cranked up for the winter months, with temps exceeding 80 degrees. As soon as I let Michael know, he came back within the same week and addressed the problem at no extra charge. I thanked him for coming and he said "no need to thank me, it is our obligation." There are so many more examples and to me, that is an impressive level of integrity in a tough business, and shows how much Michael cares deeply about the outcome of his projects.
3. He is in constant communication. I am very hands-on and used WhatsApp to communicate with Michael and his team on a daily basis. For example, I couldn't be there to pick out the grout to be used in the bathroom tiling, but had an idea that I wanted it to match with the grey tile on the bathroom floor. Before purchasing and applying, Dan (Michael's son) sent me a WhatsApp message with a picture of the grout they suggested for purchase next to a sample of the tile that was used for the bathroom floor. I was able to make the decision while from my desk at work. Depending on how involved you want to be, the team definitely accommodates. This way you can view the progress on a daily basis and be involved in as many decisions as you want to be.
4. It's a family business. Michael has brought his wife (Jenny) and his son (Dan) into the business. They are a close knit team and tirelessly together to make sure the job gets done. Each of them have unique strengths that they bring to the table and, to me, this personal touch just made the experience that much better because I had the assurance that everyone was always on the same page and always communicating.
5. He takes you shopping. One Saturday, Michael took me shopping to help me decide on all of the materials. I did not have to buy on that day, but I ended up picking out almost everything because the prices at the places he brought me could not be beat, not to mention the options were plentiful. I had used Pinterest to build a concept and this helped guide me throughout the day. With Michael's help, I ended up selecting: all bathroom and kitchen tiles, subway tiles, granite countertops, kitchen sink, kitchen appliances (fridge, range, microwave, dishwasher), air conditioner, kitchen cabinets, bathroom sink and mirror). Some other things like the toilet, light fixtures and door handles I purchased off Wayfair. But it was such a relief to get the main things done.
So to sum things up, I was recently asked if I would do another renovation with Michael. The short answer is a resounding YES, and the long answer - read the above and see pictures attached.