1. Proctor, Russell J, MD

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    Orange Beach, AL

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    Proctor, Russell J, MD

    3.0 (2 reviews)
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    American Family Care Orange Beach

    American Family Care Orange Beach

    3.0(45 reviews)
    1.4 mi

    Today, i brought my 14 month old in to be seen. I had originally tried a different urgent care but…read morewas denied due to the state we are from. I called AFC to see if they would accept us and they welcomed us with open arms. I explained to them that i would like to sit in the car until we were ready to be seen and they told me to just call them when i arrived. When i pulled up, i called, and the doctor got on the phone and explained to me that they will do whatever i feel most comfortable with. Two nurses met me at the door, checked me in and gave my paperwork and let me sit in the car and filled everything out because i did not want to bring my fussy daughter inside just yet or expose her to anything. The DOCTOR came out, brought my daughter a sticker to help soothe her. When it came time for the visit, which Only had a 5 minute wait period before being called back, we did vitals and the nurse was super sweet and gentle with my daughter who was not so cooperative. When we were moved to room, the doctor came in, brought my girl a teddy bear to KEEP, and blew up a glove and drew a face on it to keep her occupied. Still fussy, the doctor was quick as possible, explained the game plan, and when he came back in he stood off in the corner to not stress my daughter out even more. I can't begin to explain how thankful i am for this place and the care they gave my daughter and i. I will most definitely continue to use this facility for my family as long as i am here in Alabama. 11/10 recommend AFC to you and yours!

    The rudest front desk clerk I've ever experienced in my life. From the moment I walked in the worst…read moreattitude and not friendly from the first word spoken. We were Traveling from out of state and thus was closest to where we were at the time. Realized I didn't have my ID and needed help uploading it on the app. She made a comment under her breath about if I had a better attitude she would have helped me. I asked her to write the very long email down she rambled off bc it was very long. Well that must be where she drew the line of her front desk clerical duties. Then the Doctor came up to the front and wow......her attitude completely left. Needless to say we left - but then as we get in the Lyft and shared the experience - I find out from a local they had been in trouble with the DEA. Truly never experienced anything to even compare to this experience in my life.

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    American Family Care Orange Beach
    American Family Care Orange Beach
    American Family Care Orange Beach - My sweetheart has a funky rash & getting close to her eye so time to check it out.

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    My sweetheart has a funky rash & getting close to her eye so time to check it out.

    Jeanne Birkenhauer, MD PC

    Jeanne Birkenhauer, MD PC

    2.5(12 reviews)
    6.3 mi
    Established in 2001
    Free estimates

    I changed to this doctor due to promises that my care from my previous doctor would be continued…read more I've had multiple appointments for the same issue and can't get medication for it. I was told to get all of my medical records from my previous doctor concerning a particular blood count which is deficient without medication. So I provided the paperwork and they said insurance wouldn't accept it. This doctor ordered new blood work which was much worse than my previous diagnosis. Still can't get my prescription. Insurance said this office withdrew their prior authorization (PA) for the medication I was sent to have bloodwork for to prove that I needed the medication. I've had multiple visits, paid multiple copays, insurance has paid them and I still cannot get my medication. Someone is either lying or incompetent. I've never been to a "professional" office that is run so poorly. It's been over 8 months and I still don't have my medication and the staff seems to find my suffering comical. So far the only staff I have been able to speak with is the receptionist who has no interest in helping me. I came yesterday and of course no one was there except her to speak with. I was told the person I needed to see would be back this morning, so I'm back this morning and have been sitting here for over an hour and still no one to speak with although I've seen the staff member who ordered my bloodwork walk by the door. No one here will speak to me although they have been compensated multiple times. What do they call it when a doctor bills insurance but doesn't provide the service but they keep charging you and insurance for visits without following through with the service? The photo is a constant reminder of my level of care at this office.

    If I could give this practice zero stars, I would! My…read morehusband and I, on several occasions, waited between 1-2 1/2 hours to be seen by either the doctor or the nurse practitioners at that practice. Rude! Staff looked a me like I was crazy when I got fed up for the last time. Preparing to leave, I asked for my co-pay to be refunded. The staffer behind the desk looked annoyed with me like I was the crazy one. I was polite, explained myself in a calm tone and she only offered that they had to wait for a free room. No apologies or regret for wasting hours of my time. I got my refund and left. Same happened to my husband just a week later. This was the third time he had to wait a ridiculous amount of time to bee seen. He left without saying a word fearing he'd lose his temper. Don't go there unless you have all damn day to waste waiting.

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    Jeanne Birkenhauer, MD PC - Just dropping off some paperwork for my sweet neighbor.

    Just dropping off some paperwork for my sweet neighbor.

    Jeanne Birkenhauer, MD PC - Jeanne M. Birkenhauer MD PC

    Jeanne M. Birkenhauer MD PC

    Jeanne Birkenhauer, MD PC

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    Proctor, Russell J, MD - physicians - Updated September 2026

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