I received excellent care from the team. Mary, especially took great care of me during a flare of…read moremy RA.

Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

I've visited the ER on two occasions, and I also see my doctor at Mt. Auburn Hospital. The quality…read moreis disappointing. You really have to look out for yourself, the lack of care that goes on in this hospital is astounding.

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

Gunderson outpatient Our family member was recommended for…read morethe Gunderson Outpatient program by their psych. The psych works at Mcleans in some capacity but our loved one knew him just by individual psychologist meetings. Our loved one started the program and was taking part in the required 90 day sobriety and sessions leading up to possible admission to the outpatient program. Her psych presented her case to the Gunderson team because he is part of the team. He presented to the evaluating doctor and our parent therapist along with others. We didn't know this until later because everyone on the team acts as though they don't know the other members of her team. This means every person on the team can claim ignorance of the other professional's behavior. Institutional protection from accountability. Our loved one was supposed to take part in two sessions a week and be evaluated for appropriateness for the program. Our loved one would do one weekly session with a DBT therapist and one with the evaluating doctor. Our loved one completed a personal narrative, and we did as well. After 6 weeks we reached out to our Parent therapist on the team to ask if our loved one should do an addiction treatment month at Silver Hill. Our loved one was sober but struggling. Our loved one was interested in Silver Hill and had made a call to Silver Hill to gather information. We never heard back from our Parent Therapist so we asked again. Our loved one was interested still but was worried that stopping the Gunderson Outpatient Assessment would send her back to the beginning. She asked for clarification and confirmation that she could do the Silver Hill program. We were given a "Maybe, but let's see how this goes. The Doctor really thinks she is a good fit for the program and is probably going to admit her to Gunderson Outpatient". Two weeks later we had our first and only family zoom with the evaluating doctor. The doctor asked our loved one to explain what she had been doing in the DBT session with the other doctor. Our loved one said those sessions had never been scheduled. The DBT doctor had never run a session in over 6 weeks and the assessing doctor didn't know this. Supposedly the assessing doctor was conferring with the DBT doctor for the application. The doctor asked our loved one to remember to send in the personal narrative. Our loved one told the doctor she had sent it over a month ago and had recognition that it had been received over a month ago. We expected a more serious assessment process. What we saw was inattention and lack of concern. About a week after this family meeting we received the four sentence rejection email. It said that our loved one was not going to be admitted to the program and that they should take part in a program such as Silver Hill and then reapply through the whole process again. I reached out set up a meeting to talk about this decision and never heard back. The short rejection email did not offer an expediated re-application or to confer with Silver Hill. The rejection letter did not offer a time to talk through the findings. The rejection letter was completely unprofessional given these are supposed to be experts in working with people with fear of abandonment, low self-worth and need for validation. There was no response to our request to a follow up meeting to better understand the short email rejection. To make a long story short. The communication is awful. Get all your questions answered in the first two weeks because no one cares to respond after that. You can ask for clarification of the process of admission but it is not there. They do not give criteria or information. The attention to the assessment appeared terrible. The assessing doctor never talked with the other doctor who was supposedly leading weekly DBT sessions. Those weekly sessions never took place for over 6 weeks but the assessing doctor didn't know that. Clearly the doctors weren't communicating about the applicant. The assessing doctor did not even know about the personal narrative our loved one wrote that had been in the file for over 6 weeks. The Gunderson Outpatient Admissions process is calcified, poorly communicated and designed to protect the institution and promote priorities that are not about the person with BPD. I thought an institution full of BPD experts would have an admission process that was supportive of people with Abandonment fears, Need for validation and low self-worth. Instead the process actively hurts people with BPD by offering no clear outline of the assessment process, doctor's who show a lack of concern and interest, and a final outcome that is just an email with no follow up or assistance offered. There are people and programs that save us, and there are people and programs that harm us and set us back. Gunderson Outpatient admission program harmed our loved one. After the rejection they overdosed, finished the Silver Hill program and now ar

I am responding to a prompt to update my review of McLean hospital:…read moreMy brother was hospitalized for several weeks. McLean did more harm than good. My brother killed himself two years ago. I lose track of time but I think it was about 18 months after his discharge. I spent a week at a hotel nearby Mclean and visited him every day. It was so painful to see how much harm and how little help he received. His "care" team would not communicate with me. His discharge plan included referrals to doctors who were not able to see him. We had to find follow up providers ourselves. After his discharge, he was struggling than before. Two years ago he hung himself in a hotel room. The loss of a family member, the loss of a sibling, is always difficult. It is sometimes soul-crushing.

They are very detailed to an emergency. My pet needed imagery they don't do that. They did do an…read moreultrasound right there. Everything is out in the open and I appreciate that.

We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

Really hit it miss with the providers. One good one. One so bad I came to leave a 1 star review…read more Honestly you'd just be better off with urgent care and Amazon Telehealth but this service does not replace a primary care doctor with emphasis on the word care.

I have been a patient at FPG-Arlington for decades and I can't praise them highly enough. The key…read morepoint is that the doctors spend time to get to know you and your health issues -- I never feel rushed or ignored. The staff is attentive, professional and responsive. It's a great practice! I changed my insurance just so I could keep being seen here.

We've been going here as a family for 41 years and we've never been disappointed. When Dr. Sagov…read moreretired, I was assigned to Dr. Chandler. He has been professional, attentive, and knowledgeable. Thank you for wonderful care!

We made an online appointment and were in and out in less than an hour. All the staff we met were…read moreefficient, friendly, and very helpful. Would return if a future need arises.

My wife has been treated very professionally whenever she goes there. The PA even called her at 8pm…read moreto suggest she come in early the next morning. She feels like she is going to her regular doctor. I just want to make sure they get credit for great care in my wife's case.

Been coming here since High School.. Just the best Dr's and staff…read more Dr. Moyer and Kate are the best, so caring and easy to talk to. I still go back here even though I no longer live in Belmont. That good.

Doctors are good to excellent, but front desk experience pretty inconsistent. Bernadette…read moreespecially seems unwilling to help patients find solutions to their problems, adding to the stress of seeking medical help or referrals by being curt and short without offering support or additional information that may be helpful. Coming from East Boston Neighborhood Health Center, I am convinced that the quality of care is better in centers where it is not only the doctors caring for the patients, but every single person you encounter in the clinic. Time and again, I have had positive experiences there, getting courteous and efficient help for my needs, but at this local family practice in the rich town of Belmont, shockingly low level of care from the front staff. Doctors- help your staff understand that they are the FIRST interface with the public, and being kind actually counts for a lot.