Lifesaving care. Medical issues related to work stress. Received help that I needed. Terrific…read morestaff, especially PA Burke.

I was seen here over a year ago and apparently had a balance that had to be paid. The only…read morecommunication I received from the office about this was a call about 2 weeks ago and when I called the office back the woman on the phone put me on hold and hung up on me. Instead of trying to contact me again they sent my bill to collections.

My 67 year old cousin was brought in with what turned out to be stage 4 cancer of the colon and…read moreliver, and then his kidneys shut down. He was a difficult patient and was so scared and in pain. I am the only relative he was still in touch with. And I visited him almost every day for the week he was there until he passed yesterday. Everyone at the hospital, from the ER staff to all the staff on Needham 3, were wonderful. The doctors were so gentle with him and spent so much time explaining and listening to him. Special commendation to nurse Bridget on Needham 3. She went above and beyond to keep my cousin comfortable and to ease his anxiety. She advocated for his needs on several occasions with the outside Hospice team who didn't understand his limitations and anxieties. And she was there for me as I grieved and worried about logistics. She is a true gem!!!! Another honorable mention to Linda on Needham 3, who also looked after me when things got overwhelming. I highly recommend Mr. Auburn hospital for service, medical expertise, and for providing a lovely non-intimidating environment.

I recently had a follow up colonoscopy here and although the medical professionals with whom I…read moreinteracted with were fantastic, the pre-registration was a disaster You are told via text to contact pre-registration prior to your appointment. I made a total of four calls, leaving detailed messages on three occasions including my cell number. At no point did I receive a return call‍ Having failed at telephonic registration I physically went to the registration office at 6:40 AM. The office sign indicates they are open from 6:30 AM to 5:00 PM! We were not the only ones dismayed that the office was CLOSED and at 6:50 AM I left for my procedure . When I reported to the GI Unit I couldn't pre-register the response was " yes that is a common complaint" Clearly the management of the pre-registration department should be held accountable for the lack of attention and responsibility of this unit! Patients deserve far better‍

I've been to this location in the past and they have offered competent and compassionate care…read more Today, however, I was in need of care for an eye infection on a Sunday during a holiday weekend. I arrived at 9:00 am, happy to see the clear signage on the doors that it's open 7 Days a week 8am - 8pm, as I yanked on the door handle. It didn't budge. So I called the clinic's number where a chipper message announced that they open at 9:00 am on the weekends. I thought maybe they were a bit late in opening so I decided to try and reserve my place on-line. That didn't work either, that service was not available at this location. Finally, I looked at the website carefully and saw that this location was closed on Sundays and Mondays until the end of the month. Ug! Yes, I should have read the website more carefully. But when you're sick and grumpy it's hard to read confusing websites. The phone message could have warned me, the website could have been clearer. Why couldn't someone put a couple of signs on the windows?

How the heck are people supposed to get tested and help reduce the spread of Covid when this place…read morecan't get their sh$t together? I called and spoke with someone who told me that I couldn't make an appointment but could come as a walk in... I asked if there was a long wait and she replied that "there are only 2-3 people in front of you." So I came in as a walk-in just as the two young kids did in front of me... They walked up to the counter, filled out the registration paperwork and were called in while I was still waiting to be called. I expected it to be fast as there was no one waiting outside and those two young guys were the only 2 ahead of me at that point. When I got to the counter, instead of filling out the paperwork as the kids before me had just done, I was told to scan the code and go back to my car to complete the registration. I did so, and then waited... and waited... and waited... well over an hour at this point. When I called and spoke with someone inside they told me that they had stopped taking walk ins for Covid tests and weren't sure when they would begin doing the tests again... I was told to just keep waiting but that there is a possibility that I would get carrried over to tomorrow... Wait, what?? I had been waiting for over an hour already, and they think it's normal or ok to tell someone that they need to wait 4 hours to be told to come back tomorrow? This is efficient testing? This is BS, is what it is... When I called and spoke to someone in the call center and tried to get some idea of the wait time, I was told that there were now 25 people ahead of me.... Ummm..... what?? I explained that I was just inside to see if there were others waiting and was told that there wouldn't be anyone in the lobby waiting... That's funny as the two young guys were inside waiting, the walk-in lady in her gray scrubs was waiting, along with an elderly couple who had just walked in. But I guess my eyes might be lying to me due to Covid, but as I wasn't able to get tested after waiting and waiting, I'll never get to know... Being a caregiver to someone with ALS, this test is extremely important for me to take yet they make it impossible to live your life, work, see your family and try and get a Covid test to keep those around you safe. If this is how Boston is going to manage testing I can understand why there is such a huge spike in cases here... people just can't be bothered to go through what I did and not get a test... What a waste of time. Update - it's now been over 2 hours and I have yet to receive a call regarding an update or if I'll be able to get my test. I came home about 45 min ago and have been waiting for the call so I could head back... But now since it's dinner time and I didn't get to see my family because I work during the day, I can't see how this joke of an establishment is going to get me in for the test I registered for today. If anything, I would calm this place nothing but a Super Spreader business since they have you come in, scan the symbol so you can register and then make you wait for literally hours... How many people like me had to finally leave? How many of those people are walking around with Covid and don't know it? How many of those people have left their Covid germs there for others to just come and get without getting tested? The BBB and the Cambridge Health Department should seriously look into this mistake of a health center.

Depends. One star…read morefor inpatient in the trauma unit. Absolutely horrible experience. A huge lack of experience and wisdom (and often compassion) among the staff. Very few staff here seem to be qualified to work with complex trauma survivors. I'd tell you to stay away from the very worst social worker/therapist I've ever met in decades of psych treatment (I hate to name names, but: Jessie), but if she's assigned to you, you're out of luck b/c there's no switching doctors or therapists. She didn't like me (admitted as much) and didn't wish me luck on the day I left. The doctors were OK although I had four in two weeks. It's known among patients (I later learned) to be the worst inpatient unit at Mclean. If the hospital cared to improve it, doing so would be easy. Better, more caring staff, basically. They were, on the whole, awful. One of them, probably 25 years old, told me she wasn't there to give me therapy the one time I cried during my stay, unfortunately in front of her. Some of them were really kind, but mostly not. We were treated like animals or freaks, seriously. I thought, This could be you someday. The rest of it -- terrible beds, terrible food, being trapped, hardly any outside or rec time -- are to be expected. The psycho-ed was good for passing the endless time in the prison and that's about it. But the Behavioral Health Program? Five stars. It was like a college course in how-to self-care. Masterful. Amazing. So helpful if you're ready to absorb what they're offering. Very skillful and well run. If you can avoid inpatient in the trauma unit, please do! I could not and it added to my trauma.

I am responding to a prompt to update my review of McLean hospital:…read moreMy brother was hospitalized for several weeks. McLean did more harm than good. My brother killed himself two years ago. I lose track of time but I think it was about 18 months after his discharge. I spent a week at a hotel nearby Mclean and visited him every day. It was so painful to see how much harm and how little help he received. His "care" team would not communicate with me. His discharge plan included referrals to doctors who were not able to see him. We had to find follow up providers ourselves. After his discharge, he was struggling than before. Two years ago he hung himself in a hotel room. The loss of a family member, the loss of a sibling, is always difficult. It is sometimes soul-crushing.

We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and…read morevomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival.

it was wild in the best possible way - every single person from the receptionist to the head…read moresurgeon was radiant with competence, smarts, compassion, and total commitment to the best outcome for my cat. Open space concept for procedures & surgery (!!) so you can be as involved as you want, with a small private room for me & the cat where much of her treatment and waiting happened. That reduced stress on her and we were never separated which I so appreciate. Her surgeon came up with plans A - C from least to most invasive . A failed, we moved on to B which worked beautifully so we avoided C = major surgery. I recommend VEG without reservation.

Firefly has been amazing! As someone who hasn't had a PCP in years, and didn't know how to go about…read moregetting one, I was amazed that it took me about 5 minutes to download the app, schedule an appointment, and set up my insurance. I've met with multiple members of my care team, all virtual, and the experience has been significantly easier and better than waiting at the doctors. I love the chat features, and it's super easy because all my info is stored right there!

Extremely frustrating and inconsistent care. In October, I…read morehad a UTI and was prescribed antibiotics immediately based on symptoms. Seven months later, I had the same symptoms and was told I now needed lab testing before treatment would even be considered. The "standard of care" seems to change depending on the day, which makes it very hard to trust the guidance you're getting. The overall experience feels slow, rigid, and impractical. Messaging takes 30-45 minutes per response, and conversations often get cut off at the end of the day, forcing simple issues to drag into the next day. What's most frustrating is being told to go to urgent care for issues that should reasonably be handled by a primary care provider. That defeats the entire purpose of having a PCP and often results in additional out-of-pocket costs. Even routine care felt limited. During a scheduled physical, I was told I couldn't discuss basic health concerns and had to book (and pay for) a separate visit as a physical was just to "cover the basics". Huh???? Not to mention the NP was cold and short throughout the entire interaction. Overall, this does not feel like accessible or effective primary care. It feels like a fragmented system that adds extra steps, delays, and costs for very basic issues. 0/10 would not recommend.

I have been a patient at FPG-Arlington for decades and I can't praise them highly enough. The key…read morepoint is that the doctors spend time to get to know you and your health issues -- I never feel rushed or ignored. The staff is attentive, professional and responsive. It's a great practice! I changed my insurance just so I could keep being seen here.

We've been going here as a family for 41 years and we've never been disappointed. When Dr. Sagov…read moreretired, I was assigned to Dr. Chandler. He has been professional, attentive, and knowledgeable. Thank you for wonderful care!

We made an online appointment and were in and out in less than an hour. All the staff we met were…read moreefficient, friendly, and very helpful. Would return if a future need arises.

My wife has been treated very professionally whenever she goes there. The PA even called her at 8pm…read moreto suggest she come in early the next morning. She feels like she is going to her regular doctor. I just want to make sure they get credit for great care in my wife's case.

This is a fantastic store. They have excellent product selection and provide outstanding service…read more I have bought at least four wheelchairs through them and many accessories including cushions, seatbelts, chargers, and replacement batteries. I have always been very happy with the service. And always happy with their product suggestions when I have issues (urinals, external catheters, grabbers, and much more). I do buy some products online for convenience, but I try to start with this store because they help me choose the right product and offer excellent service for what they sell. They offer rentals that I have also taken advantage of occasionally.

Don't drag medical equipment to the airport when going West to East. Rent it! These great folks had…read moreexactly what we needed delivered to the hotel the day before our arrival. Then they picked it up -- all included. Rental for the month is still cheaper than paying baggage fees AND the worry that it will get mysteriously lost en route.