We had to bring our 5-year-old, 15-lb Pomeranian to the clinic after he started gagging and vomiting bile--possibly from eating something questionable around Central Square. From the moment we called ahead to say we were on our way, the staff were incredibly responsive and ready for us when we arrived. They quickly assessed the situation, diagnosed the issue, and carried out the necessary procedures. The clinic itself was very clean, welcoming, and well equipped. Dr. Estes explained everything clearly--what was happening, the prognosis, and what we should do next. The techs / nurses--Kim Nguyen, Kendra Baker, and Jennifer Ducharme--were also wonderful: professional, patient, and very caring. They were attentive throughout the entire process while our Pomeranian was undergoing sedation, and you could tell they genuinely cared. I'm sure they see situations like this every day, but they still treated our dog with the attention and care he needed. Small things like that matter. These are clearly very capable people who could work in many different fields--including human medicine--but they choose to care for pets, and it shows. I would absolutely recommend this clinic and would return again if needed. My one tip: call ahead so they can prepare for your arrival. read more

I brought my cat in two weeks ago. My bill was $5000. They kept her overnight. I went to my regular vet today and they told me half the test that they ran on my cat was unnecessary. I had to open a new credit card. I am grateful that my cat is doing OK. And they helped her, but I truly believe that they took me for a ride. read more

This place is amazing. If you have an emergency and are lucky enough to get dr kathleen Kyle..you can relax. She is just the best... incisively smart but also calming and compassionate. The care has been consistently great here through many emergencies. read more

We had to bring our French bulldog to VEG after complications from her spay/episioplasty. She was having a couple of days of bloody diarrhea and we had already brought her to another emergency vet and nothing had improved. We brought her to VEG at like 4am and they were so patient and kind. The vet came over and talked to us and made sure we knew exactly what the plan would be as well as the cost before we proceeded with anything. She also helped us understand the insurance aspect of it as well. They ended up keeping her for a day and she was a COMPLETELY different dog when she came home to us. The new food, fluids, and new medication truly turned her around in the right direction. The communication was stellar from tests to calls about updates for our dog as well as pickup times and communicating to determine next steps of care. I will truly never take my dog to a different emergency vet after the care and compassion we received from ALL staff at 4am! Truly an amazing team. Thank you for helping our baby girl get back to being herself read more

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My daughter's 2 year old hamster was hobbling and could barely stand on her paw and we were extremely worried. She hadn't been eating, drinking, sleeping, peeing, or pooping. She needed immediate care, and many places were closed by that time. It was about 9pm, luckily VEG ER was open, we called and brought our hamster 15 minutes later. They immediately jumped into action checking her symptoms and seeing whatever they could do to help her. Eventually, we were told that she had Urinary Tract Infection, we were offered a few solutions, but one of the main veterinarians who was helping, gently told us the likely outcome. We were able to say goodbye to the hamster, and my daughter got to hold her up to almost the end. They led us into a room so that my daughter and I could discuss next steps, they gave us time and they were very understanding. When we received our pet in her urn, we also received a handwritten card with the signatures of all the VEG ER employees who were telling us that they were sorry for our loss. It was a very sentimental time, and we appreciate everything that VEG ER did for us. If anything every happens to your pet, I recommend VEG ER because of their kindness, also, they are open 24/7 so there is always someone there to help you and your beloved companion. read more

I will update this review if I go in person for services, but I checked out their website and saw they recommend calling before coming in even for urgent care, so I gave this location a call to ask about a cough my dog has been having for the past couple days. I described his symptomology, and the doctor they put me on the phone with was patient and listened and gave me her opinion, which was to monitor him but not bring him in just yet. I appreciate being able to talk to a clinician. Obviously, you can't get a definite medical diagnosis over the phone but I got some peace of mind that what I'm dealing with is at least not an immediate emergency -- saving me some money. read more

My large, fear-aggressive dog had an ingrown dew claw. The arrival was quick and easy - they made a path for us to get to the exam room. Veterinary care was complete and excellent, and we left as easily as we entered. read more

I was basically hysterical and they helped me get through putting my cat down. Everyone was incredibly gentle and kind with both of us, helped me make all the tough decisions and got me through something I didn't think I could handle. The only problem was the tissues were too thin and could not withstand how sad I was. read more

I will forever be grateful for the kindness and compassion of the staff at VEG in Fresh Pond. Our 8-year-old dog, Maggie, suddenly got sick in June 2025, and needed emergency surgery. We were allowed to stay with our dog throughout all the testing, and we could visit anytime, day or night, while she recovered. They have an amazing group of professionals and all the most advanced equipment and testing available. Sadly, the biopsy revealed an aggressive cancer. She came home, but ultimately it was not survivable. The staff at VEG was the most incredible team of people I have ever witnessed. They offered comfort while our hearts were breaking. These amazing vets and techs and support staff witness the most tragic and traumatic situations, and they carry people through it with such grace. They are heroes. The availability of a 24-hour clinic that feels like a family of people who truly care is a bit of a miracle. I cannot thank them enough. read more

VEG ER for Pets - Maggie - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

So good! Felt prioritized and you can stay with your pet regardless of what the issue is!

Very kind, gentle people, caring for our dog wirh a puncture wound. They put down the beloved dog of a good friend with my wife helping the owner through the loss. Easy to get to. Amazing place, staff is unbeluevable. read more

My dog was attacked by another dog while on a walk. We called here and they said we could bring her in. There was no wait. We were there for a few hours, and they were absolutely wonderful. We were there with my five year old, and they had coloring books, snacks, and juice boxes! The bathroom was also the cleanest bathroom I have ever seen, and they have hand towels to use in addition to the air dry fan(5 year old thinks air dry fans are way too loud!). They are inclusive based on the flags they have decorating the place. What a great place to have during a stressful and anxious situation. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

This was our first time being sick and we immediately were seen and felt cared for. The doctors were all very kind and patient with me and explained anything I needed and asked about. I appreciated how I could be with my pet as much as I wanted; it was very comforting for both of us. Also being sick myself, I wasn't able to stay with kitty overnight, but I rested well knowing that she was in really good care with people who were able to monitor her and check on her often. It was so clear that every member of the staff really loved animals and they were all so wonderful. I am eternally grateful for the care provided by Veg. Thank you! read more

If you are looking for a professional, kind, thorough and extremely organized staff and experience, then you've come to the right place. I have had pets all my life, lived in other countries and various states in the US and when I say that Veterinary Emergency Group (VEG) is THE BEST emergency care and experience I have ever had, that's an understatement. A shout out to the fabulous staff/team that helped my dog Bogart - Dr. Max, Anna the outstanding receptionist, and the techs - JJ & Danny Leveroni. Bogart and my family appreciate all of you! read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

I cannot say enough good things about the VEG vets, staff and environment. They recently saved my dog's life from a severe bout of pancreatitis (along with other autoimmune type symptoms). They were so competent and so kind. Both to my dog and to me. I am so grateful for their care and knowing they are close by when needed. read more

VEG ER for Pets - Dexter when he started to turn the corner. - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

The vets and medical staff at VEG Cambridge were so kind and professional, and the facility itself is spotless! Our pup was evaluated right away, then given comprehensive testing to work up his issue and documentation was promptly shared with his primary vet. Very grateful to have this facility close by! read more

Awful experience. Only interested in the money. Waiting for almost 2 hours while socializing was a priority. Horrible customer service.

The good thing about VEG (all locations) is that they are there when you need them for your pet's emergency care. I also really like that you can be with your pet throughout the visit. I've been to the Cambridge location for my dog once and the Newton location three times. In particular at my visit to the Cambridge location, I feel these was a strong push for tests that were over the top for my dog's issue & symptoms - maybe they truly want to cover all the bases but really felt more like they're trying to pad the bill by making me feel guilty. I now realize that because VEG is private equity funded, there are likely metrics and KPIs that drive this. Just be aware if this should you need to bring you pet. read more

Very compassionate and thorough care. Saved my dog! A+ Took their time and allowed me to stay with Louie throughout his visit. read more

We brought our dog in due to dizzines among other things. We got seen super fast. We saw the vet in around 2ish minutes. We got labs done as well as X-rays. The vet even showed us into the X-ray room to review what he saw with us. Everyone was very communicative and professional with us and we got to stay with our dog the whole time! (Minus when he went to get X-rayed.) The only downside was the cost which insurance refused to cover (big surprise). Overall, a wonderful and professional experience and would reccomend! read more

On 1/2/2025 my nearly 15 year old maltipoo Django had been suffering all day and couldn't hold anything down, his legs gave out and we knew that his end was near. We made an appointment for the vet to come to our house but due to the holidays we couldn't get an appointment for 2 days. My husband and I brought our beloved pup to bed, he was suffering so much that we took him at 12:30 am to VEG to be ushered over the rainbow bridge. Django never liked going to the vet so we had always agreed when the time comes we'll have the vet come to the house. Well sometimes you can't control the end so we wrapped him up in a cozy blanket and brought him to VEG. Due to it being so late the place was empty. We were gently greeted by staff who by looking at our grief stricken faces, knew exactly why we were there. We told them Django's age and symptoms and they took us to the treatment room. I asked if I could lower the lights and they immediately did, creating a less clinic atmosphere. They let us hug and pat and whisper in Djangos ears all the while being so kind and respectful to our grieving process. Dr. Kim was the vet and he couldn't have been more gentle with Django and empathic towards us. Darius was the tech who did paperwork and brought us a second tissue box all the while being nurturing and respectful. There was another person who shaved Django who was also amazingly kind. The whole time we got to be present and my daughter,husband and I gently laid hands on Django while the medicine went in. Dr Kim then checked Django's heart rate 3 times to be sure he passed. They gave us alone time, never rushing our final moments with our most amazing dog and best little buddy. We will be forever grateful to VEG for making one of the saddest days of our lives tolerable read more

VEG ER for Pets - Django - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

Although the outcome of my experience was not the one we were hoping for, this place and everyone who works there is wonderful. Kind, patient, informative. I love that they kept me in the loop about my cat via phone calls/texts/pictures. On the worst day of my life they were nothing but supportive, and I'm glad my cat was in a loving place his last few days. Someday when I get another fur baby, this place will absolutely be a go-to for any emergencies read more

Referred by our cat's vet. Emily promptly answered my call the day before Thanksgiving. I received and online checkin text and even though there were a few patients waiting the nurse practitioner Kristen took immediate vital signs. From there, we sat in a clean waiting room as the Dr saw patients in order/priority. Received a consent text and estimated bill that we had to pay in advance. Services that won't be provided will be refunded after the visit. The Dr has a great bedside manner and the video monitor shows the status of all patients. If blood work is drawn, there is a 30 minute waiting period for results. An estimated $1,000 visit but worth the peace of mind and expert care. read more

VEG ER for Pets - Interior - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

Took great pains to make sure I understood all that was going on with my 12 year old dog. Outcome was not good but very good care. Not cheap but confident they are good at what they do. read more

We have called VEG a few times with scares for our puppy, and visited once. The doctors are very supportive, and honestly tell us whether it is worth bringing our pup in or not. They don't do this for business, they really love dogs! We took our dog in on Halloween and everyone in the office played with her and took care of her. We felt very safe and trusted them immediately. Would recommend any day! read more

Extremely professional staff, clean environment and detailed explanation of treatment. I would recommend this place to anyone. My kitten was not breathing normal and needed to be seen right away. With blood work, x rays and examination- we had results and a treatment plan within 2 hours from arriving. They even have snacks, coffee and tea while you are waiting! I would recommend this emergency vet!! Never had a better experience in an emergency room. read more

What a wonderful experience. The staff was welcoming, attentive and caring. The facility is clean and I love that I get to stay with my pet the whole time. We brought our Golden Retriever in because he was vomiting and wheezing. It turns out he had pneumonia from getting sea water in his lungs. Special shout out to Dr McCoy, and Nurse Zack. But really the entire team were so friendly and thorough. They explained EVERYTHING in real time as they were diagnosing and treating him. Even when we were waiting for test results, we were offered water, tea, snacks, and people checked on us often. All costs were estimated and reviewed up front, full transparency. I can't recommend this little animal hospital enough. read more

completely impressed with the professionalism and kind at this Vet Hospital. I had never been there but driven by hundreds of times. Then in a time of emergency they came in huge. The staff from the receptionist, to the aides to the nurse to the doctor was not only extremely kind but organized which was very helpful under stressful circumstances . I highly recommend them. read more

I absolutely recommend the VEG in Cambridge: -Clean -Friendly -Competent -Well-staffed This group really ticked all the boxes for me when I brought my 11 month old dog in. They gave good advice, very competently performed services on my pup, and coordinated with my main vet specifically specifying that they would prioritize sending my dog's visit to my main vet first thing in the morning prior to seeing my main vet. 10/10 would use again (but I hope I don't need to) read more

I was just at this location with my Frenchie. I had the best experience. I have never witnessed such kindness by every staff member doctor,nurse etc. you can always tell when people love what they do. Best veterinary hospital I have ever been to . Highly recommend read more

VEG ER for Pets - Lenny thanks you for removing his stitches . - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

If I could give 10 stars, I absolutely would. Every time I've been to VEG Cambridge (which, unfortunately, has been 4 times in the last 6 months), I've been blown away by the kindness of *every single person* I interact with. Every doctor has taken plenty of time to explain things and answer questions, and everyone else - from the people at the front desk to the technicians in back - have gone above and beyond at every point. I'm so SO glad to have them as an option for my pet's care. read more

I'd recommend this ER to everyone I know. Dr. Kyle was so patient, calming, and competent, and took the time to explain everything and check in on us during our long stay (my dog needed monitoring for several hours), even though there were many other cases also being treated (which I'm sure were much more urgent). Anna, at the front desk, was so kind and made the whole experience a comfortable one for me. When I go to the ER, all I hope for is good care for my dog - Anna made sure I also had food (I was expecting to go the entire night with the one energy bar I packed!), drinks, and a comfortable chair. The vet techs Mack, JJ, Alexa, and especially Hannah (because she's the one we worked with the most) were FANTASTIC. Again, they were constantly checking in on us, making sure everything was OK, and proactively offering me things that I wouldn't have even thought to ask for (a bed for my dog! a full water bowl!). My dog is anxious around other animals and they made sure that we were in a room where he wouldn't have to see the other animals being treated. They were extremely compassionate and accommodating of his anxiety being handled by strangers, which is NOT something you find at all vets (especially ERs). Fortunately, my dog didn't end up needing treatment beyond monitoring, but I would definitely trust Dr. Kyle and the entire team if he had needed additional medical intervention. Thank you to everyone at VEG Fresh Pond! read more

Unbelievably Perfect Experience My cat had blood in her urine and because the litter I use is dark, I didn't notice it and her situation got much worse. She was clearly in pain by the time I realized she needed immediate medical attention but it was early on a Sunday morning so I had to do the miserable online research of finding a pet ER that got a decent star rating and wasn't 3 states away. I was freaked out that my baby was sick and I was fully expecting a nightmare experience, so imagine my surprise when I discovered that the Veterinary Emergency Group (VEG) in Cambridge had nothing but 5 star reviews! And when I called, the reason for those amazing reviews was evident. THEY.CARE. As a matter of fact, a VET took my call and was extremely thorough in questioning me about Georgie's symptoms so they'd be prepared when we could finally get there in the snow storm that happened to hit that day. When we arrived, I was delighted to see an open-plan treatment area with examination tables and sofas in the center and the xray, ultrasound, and other diagnostic equipment in rooms with windowed doors along the sides of the open area. You are literally never separated from your baby. Honestly, it feels like these guys took every complaint they'd ever heard about pet ERs and flipped it all to create a wonderful, stress-reducing, pet-first environment. The VEG is located in Cambridge and I'm an hour up the road in the North Shore/Cape Ann zone where I'm pretty sure that at least every other house has a pet or 12 in it so I really wish VEG would open an ER here in this vicinity. All that said, until they open up here, I'll schlep down to Cambridge anytime I have an emergency with a furry baby. These guys are simply the best. read more

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Dr. Beckwith and the entire staff at VEG were professional, kind, and so caring on one of the most difficult days for our family. They were compassionate and patient with us. No pet owner ever wants to have an emergency with their pet, but if you do, you should have no concerns about taking your pet to VEG for the best possible care. I never followed up with the team to say thank you for how they treated us and our beloved pup, but I will always be grateful for the love and care they showed us, our children, and our dog. read more

Cannot recommend enough. My cat Alfredo came in with a urinary tract blockage. He was immediately seen and they had cleared the blockage within 90 minutes. The staff was so kind and understanding. I particularly appreciated being able to visit Alfredo whenever I wanted, watch the procedure as it occurred, and the text messages they sent every 12 hours with updates. I ended up visiting Alfredo every day, and they never failed to offer to make my setup more comfortable. I even ended up getting work done there for four hours on Saturday. They took what was a very stressful situation and made it manageable. There are too many staff members who helped to individually thank, but everyone from the doctors to the VAs were outstanding. They sent me home with specific care instructions and were able to answer questions by phone after discharge. The one comment I'd note is that the estimate was far higher than online estimates I had seen for this issue, but the actual cost was $1600 lower than the estimate bringing it in line with higher end estimates. The care and personal attention made the whole experience worth it. read more

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We had a medical emergency watching my daughter's dog. I was able to speak to a vet and make sure that the course of treatment that we were following was correct, and luckily avoided a late night trip to the clinic. read more

I absolutely loved this Veterinary Emergency Group and will utilize them again if necessary. The whole entire set-up and experience was excellent and professional. I told them my budget and they were able to do everything that was necessary to help my Mario. I noticed that morning he was licking and biting at his booty and he rarely does this because I wipe him after he poops. This time I noticed he had a small pimple on his anus and I didn't think much of it because it looked like a natural part of the skin creases of an anus and normal. Well by early afternoon, that same pimple swelled to the size of a dime and then burst shortly after and I was shocked and immediately called around town to find an EV. I've used a few vets in the pass for him but the last one I could remember was by Sullivan Station in Somerville, it was a bit busy and I didn't like the way I couldn't come in with Mario. After searching the internet I came across this one and what a GOLD Mine and Top Tier Service! The staff were very helpful and I was in and out within an hour tops. The vet informed me that this was normal for an anus gland to burst on it's own so they cleaned the wound, put a cone to prevent Mario from licking and medications for the recovery process. The whole process and treatment was under $425.00 so my wallet was smiling too. Thanks VEG I forgot to write a review when this happened back in 6/23. read more

VEG ER for Pets - My Mario after same day Vet Services, he was so confused. - Emergency Pet Hospital Near Me - Cambridge, Massachusetts

I have never needed an emergency vet, but our mischevous kitty changed that. I was really impressed with VEG. The place was very well run, efficient, clean, and everyone was incredibly kind. The vets and nurses explained everything they were doing, and gave us choices in the care our kitty recieved. When we first entered I was surprised that much of the care is given in a large communal space, but it was great seeing everyone working together so efficiently. It was busy and understandably, we had to wait a bit, but it never felt like we were being ignored (and the wait time was less than I anticipated) The employees really seemed to get along well and enjoy working there, which made for a pleasant environment. I hope we don't need emergency vet care again, but if we do, we will go here without hesitation. read more

I have nothing but rave reviews for this place. I've used their branch in Cary NC which was also terrific. Obviously, the parent company hires capable caring professionals to be on their staff. read more

We took my daughters Guniea pig to the fireshoond emergency vet last Thursday night ! i was very impressed with the cleanliness of the ER pet hospital ! The staff was so friendly , fast and efficient . I do not mind waiting hours when it comes to our fur kids . spent many an hour and years waiting for ER visits with my childrens pets over the years ! We had pretty good news and I'm so grateful to all the staff for the vet techs to the doctors ! I saw a really nice message yesterday , saying they were hoping my child's piggy was ok ! I am a very happy pet grandparent , and we will definitely be back in the future if we need to be ! read more