My mom and my uncle were in the Ottumwa, Iowa location this evening (Tuesday). The employee at the…read moredesk was very rude to my uncle and my mom. (The girl was blond with shoulder length hair). My uncle asked about screen protectors for my mom's phone, and asked the associate to come over to the phones to answer some questions about the screen protectors. The associate was very rude to My uncle and mom by telling my Uncle "No," and she then argued with my uncle saying he was being rude to her, for asking her to get up off her seat to answer some questions. My uncle was frustrated and told the associate "we will just buy a phone someplace else". The employee then said "You didn't say anything about buying a phone, only screen protectors". So, what difference does it make what exactly the customer was trying to ask questions about, the associate should have responded to ANY AND EVERY NEED that was asked about. THAT IS HER JOB!!! It seems as though the Associate didn't think she was going to make any commission from my uncle until he mentioned that he was interested in purchasing a new phone. This is PURE LAZINESS AND DISRESPECT on the part of the associate and management as well as her superiors need to be aware that this is how she is treating customers!

Went to see about the new promotion. They told me my trade would cover the new phone. She goes to…read moreget the new phone and brings back a pile of things to add to my "bundle". I told her to put a couple of things back and she said okay but these are already part of your bundle. I asked so they don't cost anything? Thinking that maybe they gave me more for my trade than the new phone. I did have to upgrade my line for the promotion and she did tell me my bill would go up due to that. I signed everything then a week later I got to thinking about it. When I looked at my account she financed $1000!! Had I known the accessories were so expensive I wouldn't have purchased any of it! I feel scammed and will be going in this weekend to take back what I can. Very unhappy customer. I feel they were not at all transparent.

Being new to the area, I asked several locals for recommendations of the available internet…read moreproviders. NEMR was the resounding recommendation. I completed the online app late one day and promptly received a call from their office the next day. A service call appointment was made for the following day and Jared and another friendly young man showed up right on time. They were both friendly, professional and efficient in asking questions and in determining what it would take to hook up what I needed. They provided excellent instructions, answered all my questions and put everything back before they left. Very knowledgeable respectful young men, whom NEMR should be proud to have in their employ. The service staff at the office are equally pleasant and took great care to provide explanations about their services.

They advertised free installation. Charged me $149. It worked pretty good for 3 weeks then quit…read more After 5 calls to their "service" team, they told me I needed a new router. I had to makea 30 mile trip to pick it up from their office. It didn't fix the problem. So after 3 more calls to the "service" they finally sent someone to fix it. It worked another week then quit again. After another 2 hours on the phone getting passed to four different people I finally just screamed and cancelled them. They suck so bad.

I've had their service for two years and its been a disappointing experience. Sporadic download…read morespeeds that are nowhere near their claims of "up to 100Mbps". There was also a two day outage due to upgrades with no apology or discount or any attempt to make up for the time and money I lost as a work-at-home business person despite two trips to their office to complain. Customer service over the years has been mediocre at best. Now it appears they've missed one of my payments. It just doesn't seem to end. Lisco here I come.

I have been being charged for a land-line phone connection that I asked to not be set-up during…read moreinstallation. They basically talked me out of it, yet have been charging me for it. They're refusing to refund me. I was not told or shown anything regarding this during installation. I have been paying via auto-pay and honestly just trusted that my bill was accurate. Very poor customer service in this regard. I will be switching my provider and looking into small-claims court. Extremely disappointing since I grew up with this company. Apparently it's gone downhill without Frances then JR. Also, I've never had great experience with their internet quality. I know some have, however. Most expensive internet in the area with marginally better service.

Used south slope fiber internet for about 2.5 years and yeah you can find higher speed internet for…read morecheaper but in those years, internet fully went down only a handful of times highly recommend using them if its available in your area.

There is zero chance anyone is choosing mediacom over competition. The ONLY reason people "choose "…read moremediacom is because of no actual choice. Also Don't be fooled by Mediacom "Total Care". This is a department that seems very trained in "legalese" and are depending on customer ignorance to push service problems back on the customer. The only reason the "Total Care" email is spammed all over social media, reddit, Google/Yelp reviews, etc is to give the illusion they are fixing the customer issues. They simply aren't. tl;dr - In my opinion (and others), this department is a waste of time. My advice is to avoid Mediacom if you can. Sometimes you get lucky and their service works great but as someone who spends a lot of time on the internet, their service is very subpar for the price.

When I moved into my house 3 years ago, I had Mediacom Internet service. Everything worked fine,…read morehowever, Imon came to be and had a $70 per month 1G plan available, so I switched. Only to find out that my Apple Mail would not work! My email provider, Spectrum, could not verify my credentials, so I could not add my account to Apple Mail. After 2 years of arguing and using Webmail, with both companies blaming each other and Apple, I couldn't take it anymore! I switched back to Mediacom, so now I'm tearing out what little hair I have left!! The service was installed in mid-May, and the cable is still not buried!!! I have called, texted, emailed, chatted, and even went into their Iowa City office! All I get is apologies and excuses! And the worst thing is, their Customer Service phone lines and chat ring in the Philippines! Nice people, but they do not have a clue!! At least Imon had USA-based Customer Service!

Im having to have my bank dispute this so I can get my money back. it's seeming like he's not…read morewanting to do a refund since I've given him back computer that didn't work. the bank said if he had issued it would have already showed up on their end. lucky for me I had him on a merged call and my bank heard our whole conversation the second time I was able to talk to him. the first time I had him on a merged call with them he was in a hurry to get off the phone stating he was busy with customers and that call lasted 36 seconds. I would just recommend not going to him and just got to Walmart for all your electronics needs.

I have spoken with the owner several times, asking for help. They're always very helpful and…read moreknowledgeable. If you need anything fixed/repaired, buy parts, whatever, I highly recommend Berry Patch IT Services. Great customer service and prices.