Lesson learned. Don't sign contracts with a trainer no matter how knowledgeable they sound. Lost a chunk of money and the company would not let you out of the contract whether you use their trainer or not. My trainer signed me up, then was rarely available. I was told to go to a different facility (where I did not have a membership to use a different trainer). Because they offered me some alternative option, though inconvenient for me, they refused to return my money. I never returned to the gym because I felt taken advantage of, though these trainers work for another company not affiliated with the gym (my understanding). This was years ago. I only hope they have stopped taking advantage of people. read more

Shortly after posting this review, I sent an email through their website informing them I would be telling my bank to place a stop payment to their company and I would be filing a legal claim against them. I received an emailed response within a few days stating that they would not be charging me any more. I was also told that despite the termination of the contract they continued to charge me because I didn't provide them 30 days notice (saying that I actually wanted to stop service on a contract that had already ended)! If I had to do it over again, I would not sign up for services with this company! read more

DONT SIGN UP !! Hello I guess I should have read the reviews before signing up because now I'm stuck. When I first signed up, the gentlemen who signed me up said if I wanted to cancel I would only have to pay a $100 fee but that isn't right. They want the whole remaining payments. Does anyone have another corporate number that I can contact? The one on their website and here are shut off. Thank you read more

To call themselves Professional Fitness is a completely false statement. Their employees, from the sales representatives in the gyms to their representatives in corporate offices, are condescending and unprofessional in the manner they speak with customers. I've had an encounter where their sales rep from the Randolph, MA location, wrote up a "contract" under false pretenses, knowing my friend and I only wanted one month of training. We told her up front we could not afford nor wanted a 12-month program, yet she falsely signed my name to a contract and forwarded it to her billing office. Trying to escalate the matter took upwards of a month and more of day-to-day contact of trying to get in touch with a higher-up in their corporate office. After constant back and forth, I came to discover one document (sent via email from their own corporate office) that I did not have possession of, that had my forged signature on it, which they claim I had agreed to the 12-month program. Everyone I spoke with said my statement was hearsay and would not listen to reason. While trying to get this issue resolved, their only resolution was to cancel the contract and waive a cancellation fee without offering me any refund of what they took from my bank account without authorization for three months. I did not agree to the terms, nor were any of them gone over at any time. Simply saying I signed a "contract," and that the entire situation was "hearsay." Please do your research on this company because there are many reviews across the board that complain about issues of refunding customers for training they did not agree to and poor customer service on behalf of their corporate offices. read more

Professional Fitness is an outsourced company used by several gyms in many states for their Personal Training Program. I would highly discourage anyone from doing business with this company. The way they do business is unethical and they have extremely poor customer service. They do not have any interest in retaining clients. If you are a gym considering using this company for your Personal Training Program, I would suggest it would be a disservice to your valued members. After training for over a year with this company, I canceled my membership, only to find out that since I had not sent my cancellation in via certified mail to their corporate headquarters (which I now know was in the fine print of the lengthy contract I signed without thoroughly reading), they continued to charge me for months after my year-long contract expired. After hours of speaking with their people on the phone, trying to get them to understand that I never used any of the training they were trying to force me to pay for, I eventually gave in. In hindsight, this was a total mistake. After relenting and paying almost $600 to the company to pay off my balance, I sent in my notice of cancellation, via certified mail, with a return receipt from the USPS. A month and a half later, I get another letter stating that I owe them more money. I don't understand how a business can operate this way; it is illegal and unethical and borderline harassment. I genuinely hope we do not allow businesses like this to thrive in our society. read more

HORRIBLE. DO NOT SIGN UP FOR SERVICES. PERIOD. Professional Fitness is contracted with a local Brentwood, CA gym. I signed up for 4 sessions a week after being injured for a year and gaining weight. At first I started with a great trainer. But about a month after, she passed me off to another trainer, and that pattern continued. I ended up with 7 trainers (5 different) throughout the year, all who were inconsistent with attending sessions, no-showing to appointments or unqualified to be a trainer. I gave them a chance. I was dedicated to getting healthier. But I saw no results. I had one interim trainer (who was a sales person at the time) step in to help me until they found me a new trainer. But he found my number on file, then started texting me, asking me out and to invest in money scams. He was very pushy and it took a ton of effort to get him to leave me alone. The last straw was when yet another trainer cancelled a few hours before a scheduled session. Note I had to text her to confirm the appointment, as I had to do with every single trainer I had. Shouldn't that be the trainer's responsibility as I'm the client, not them? She continued to tell me she didn't work there anymore and that another trainer would be calling to setup sessions. I never heard from a trainer for over a week, so I decided to cancel. I sent a certified letter asking for a partial refund due to their horrible service. I did not receive a response, so I followed up via email however the email was returned back as undeliverable. What type of company is this? DO NOT SIGN UP WITH THIS COMPANY. PERIOD. read more

My daughter's experience is similar to Lacie's. Was fine for 2 months, then the trainer's kept cancelling. Tried to cancel contract, but they refused and kept demanding more money. Cancelled credit card, but they are pursuing legal options. Seems like they are very capable of dragging money out of customers that want nothing to do with them any more. read more

Same as everyone is complaining about! They MOVED gyms to a place where i cannot get to and would have to get a new membership and they wont let me cancel. They want me to buy out my contract because they moved gyms. Cooperate number is 919-827-4664 noone answers ever. if you are an employee you can leave a message if not they tell u to call their "customer service" number which is really their "third party" biling company. Who states they can't help you and they communicate via software so they dont have a number you can call to speak with someone. Complete scam and no customer service. A bunch of crooks that should be shut down! read more

I agree 100% with the statements below. This company deliberately misleads customers into signing unfair contracts. They are unethical, unfair, and deceitful. I signed a contract for two sessions per month. After two months passed without communication or sessions with my trainer, I decided to cancel. After a month long dispute with the company regarding the cancellation fee, which I had verbally confirmed did not exist when signing up, I paid in full. Fifteen days later I received an email from a customer service representative stating that my account had been reopened and I owed $250. I have resorted to legal action because I will not pay another dime for services I have not received. Fun fact - this company has 219 complaints filed against them with the Better Business Bureau in the last three years. read more

Wishing I had read reviews before signing the contract. I had a terrible experience with the trainer, who quit without warning and provided zero follow through. And then the billing department who harassed me and offered no information on how to cancel an account that was no longer active, to the corporate office who told me it was my fault for not scheduling sessions, and that they had every right to bill me despite the fact that the company was completely inaccessible by person and by phone and I had not received any personal training sessions for months. read more

I am beyond angry with this company. I signed up for a training membership with a gym back in 2016. When I filed, I was with my ex-boyfriends brother and he used his card to file and I would just pay him for whatever the sessions cost. Shortly after, my health wasn't permitting me to leave my house at times and financial income dropping. I went to the gym to let them know this and changed my membership with a new contract of $30 a month with my own card on file and a manager at the personal training department told me to email the company to notify them of the cancelation of the first contract as it was to be updated. In doing so, I got back undeliverable messages in my inbox. Number, not valid. Turns out the gym was being rebought by a new company at the time but I wasn't notified of this. The new contract was never filed and I continued to receive charges for the old contract. I went the gym, 3-5 times and called so many numbers because low and behold, I was reported to collections for a request of $234. All this in 2016. 2018 here, still trying to correct this and no one is willing to take the responsibility. I've been overcharged and still, they claim I owe more. I have since moved to another state and trying to reclaim my life and my health back and I"m still being held responsible for this old contract that should have been canceled. Let's include that no one knows where my updated contract went which means my information can be taken at any time. I have escalated this matter and now I'm ready to file a lawsuit against them. They are ruining my good name and my credit. I am done trying to work with a company to correct something that they refuse to correct and I am ready to take this report to a higher level. Thank you Proffesional Fitness for making my axiety levels reach it's high. I appreciate the anxiety attacks, tears and stress that your company has caused me trying to fix this issue your employees have caused me. read more

They fired my personal trainer and never contacted me. They don't work with my gum anymore and now are still trying to get my money. I honestly thought they went out of business or something since I didn't hear anything from them. They suck big time. If you stop working with a certain partner the least you could do is let your clients now. My advice: DON'T SIGN WITH THEM EVER! read more

Like others, ProFit stopped servicing my gym after I'd signed a year's contract. I'd been working with a great trainer, and this was my second year with them so I didn't have any worries. Until now. I haven't been able to get my money back, and no one answers the phone at Corporate. I'm hiring a lawyer. read more

I got scammed as well. Three co workers and I signed up for training. We found out that at the gym Fitness Evolution in Monterey ,California. Two employees of "Professional Fitness" .... were using a dirty tactic to sell junk services to members there. The gym nor company "professional fitness" ever called members back to meet with the trainer. In fact they would avoid the phone calls of clients. They are only established there to scam hard working people who go to this budget gym. One of the Individuals who were junky sales people was ordered to show up to civil court and never did...how does this look on your company in Raleigh ,NC? Just becuase you junky business monkeys are established as an LLC doesn't mean you can get away with all the bad business you do. click on the link http://www.bbb.org/raleigh-durham/business-reviews/exercise-fitness-programs/professional-fitness-in-raleigh-nc-90062502 read more

My situation is similar to the others. My friend and I signed up for a joint membership and when we tried scheduling sessions it was extremely hard to do because it seemed like they were always booked and we were never able to use our sessions. They kept charging me every month and when I tried to cancel they said I couldn't until the contracted had ended. Or I had to call within 5 days of signing the contract. I would have gone if I could actually make an appointment or to talk to someone and when I called to schedule they kept telling me I had to schedule with the manager and I would never receive a call back. I also tried calling the corporate office multiples times and was never able to talk to a supervisor or would have to leave a message and they said I would get a call within 24 hours and never did. I finally disputed the charges through my bank because I never used their services and tried canceling and they still kept charging me. This was almost 2 years ago and I just got a call two days ago from a collection agency telling me they are trying to send me to collections because my account was delinquent for $90. I would never recommend this company to anyone because they are lot willing to work with you and do not have the customers best interest in mind. Oh and when I went in to speak with the manager at the gym who was in charge of the personal training he told me that I was not the first customer to be upset and now reading the other reviews it's obvious that they do this all the time. I don't think they even deserve one star. read more

Horrible customer service and trainers that refuse to callback customers that are trying to schedule appointments. Nation wide problems. Unable to cancel contract, had to do a stop payment through the bank. Look them up on the better business Bureau. Use at your own fate. read more

This is a horrible company! The first time I signed up with them, their trainer promised me 3 free sessions BEFORE the training started. I did ONE session but decided not to continue with the training & he STILL charged me! Second time around my trainer was great but it just wasn't for me. I sent my letter & cancelation check & they took the money out & a month later I'm STILL being charged for my training! These people just want your money. Don't sign up with them through InShape or Fitness Evolution! read more

My experience with this company, Professional Fitness, has been by far one of the most unpleasant and lamentable ones of my life. PLEASE BE AWARE of the personal trainers who are linked to or who work for "Pro Fit" based in Raleigh, NC. I signed up in Stockton, CA through FitU (now Fitness Evolution). Just like Chelsey K (read her review from 5/2/2013), I was talked into signing up for personal training. When I joined the gym, I was told that I was entitled to 1 free training session which I declined. But, every time I went to work out, the trainers there kept hounding me for a free training session, saying "Oh, come on, it's a free session.". Finally, one day (October 2012), I gave in and scheduled a free session. After the free session, he convinced me to sign up. I was to get 1 session a month for 10 months and make $30.00 monthly payments. At the time of signing up, I did ask the trainer if I could cancel my contract if I ever had to, and he assured me that I could. He just neglected to tell me how soon and how. I showed up to my first "paid" session (with my workout buddy), ON TIME and ready to go just to find that the trainer was still busy with a client and it was evident that he was still in the middle of working with his client. I went with my buddy to warm up while I waited for him. After about 30 minutes, the trainer approached me and asked me to wait a little while more and that he was almost finished with his client. I agreed and went to work out a little while more. I waited around for about 1 hour more and when I went to check on the trainer, he was now with ANOTHER person! I waited a while (about 15 more minutes) to see where it was going with him and his client and then saw that he took that person to his desk to try to sign him up (and that takes quite a while). I was very upset and I just left. About two days later, I got a call from a gym employee (NOT THE TRAINER) and she left a message saying that she was calling: not to RESCHEDULE the missed session, but to schedule ANOTHER training session. Where was the apology? Where was the offer to make it up? Why was the trainer not calling me personally? I was furious because I had made it perfectly clear to the trainer when he was trying to get me to sign up that I dispose of VERY LIMITED AND VARIED time (apart from the fact that I have an injured left leg and cause is still unknown), thus the reason why I could only commit to 1 session a month. I never went back; as hard as I tried to go to the gym personally, I could never make it in when the trainer was there so I could talk to him and cancel my contract. I finally got tired of looking for him, so I asked an employee to leave him a message for me regarding canceling my training contract. I was told that the trainer did not handle contract cancellations and that I had to get a hold of Pro Fit Corporate Office for which I was given a telephone number. Well, guess what? I called the number and I only got an answering machine. I left a detailed message and I never got a return call from them. I finally turned to my contract and followed the directions as to how to terminate the contract. Just like Lacie T (read her review from 10/08/09), I sent them a letter (registered, return receipt requested) asking them to stop the monthly automatic charges and explained to them what had happened and that services were never rendered to me. I received a reply (by mail) and they now want me to pay a $250.00 cancellation fee. The other option is that I can assist to my remaining sessions and pay $120.00 for them in advance. Well, I can't do that either because I don't go to that gym anymore and I don't count with the same earnings to make it possible for me to pay ...not even the $30.00 monthly charge. I have since incurred other monthly payments (health related) that are more important than paying for personal training services that are never rendered. I was not even asking (although I should have) to be reimbursed for all those months I was being charged.. just asked for them to stop the payments. I have an intuition that even after my contract is over, they will keep charging me $30.00 a month. I will continue to try to resolve the problem myself. Hopefully, this nightmare goes away. Wish me luck because I will need it. AND BEWARE OF PROFESSIONAL FITNESS PERSONAL TRAINING from Raleigh, NC! read more

If I could do minus stars I would give this place a minus 100!!!!!! It has been a complete joke!!! I cancelled my membership in January, made my last payment in February and in March they took out money anyway. I have been fighting, arguing, and getting more frustrated by the mute dealing with this company. Their customer service is horrible, they don't return calls, they transfer you back and forth between more morons who have no clue what's going on. Please do yourself a favor and don't do any business with this company!!!! read more

Folks, hang on to your wallets when you sign up for Professional Fitness! They've robbed me of $210 so far. I thought I was safe when I canceled my credit card and paid my training fees by ordinary check (I never gave them my new credit card number) I was wrong. I canceled the personal training 6 weeks ago when my gym membership expired. The gym (ZFitness, Durham NC) won't let me finish the 7 workouts that I've paid for. And Professional Fitness won't provide the workouts unless I'm a gym member. I've asked them to refund the money or provide the 7 workouts. No deal. Yesterday, I found that Professional Fitness had debited $120 from my checking account. Be warned: they know how to tap into bank accounts. Don't bother trying to reason with them. Once they've got your account information and money, they could care less about "customer satisfaction". In my opinion, they are crooks. read more

DO NOT DO ANY BUSINESS WITH PRO FIT!! They will do anything to get your money. They will charge your credit card without permission and keeping charging it after you cancel your contract! They tricked me into a "free" personal training which ended up costing over $2000 charged to my credit card without my knowledge! They also win the award for WORST customer service! I have called numerous times only to get voicemails of people who will not return my phone calls. read more

Professional fitness is a TERRIBLE company as most people below said so. If you look up reviews, they are all very poor. In my case, I took legal action and they are still being stubborn. If anyone is dealing with them making you pay, take them to your local civil claims court like I did (after some research of course). In my case, I was only questioning the cost, yet the head trainer at WOW signed me up, clearing the credit line I had left on my credit card, leaving me still owing a small amount that was left over just to get me into their business. This later turned into larceny, which I did not take action on. After I unwillingly signed up, I was told by the trainer I will be getting a call in 1-2 days to set up my sessions. I waited 9. I didn't get a call, and, when I called them, they had my phone number in their system wrong. So they left a voicemail for the wrong number, even though my customer info had my number written correctly. This also didn't matter. After waiting so long for my call, I wanted to cancel because I didn't want to do it in the first place, I was simply asking. I hadn't stepped foot into WOW after that day either and cancelled that membership. I was told by Professional Fitness it's my responsibility to set up sessions, its even under your signature where you sign the contract. However, they told me they would call and didnt. THAT is what won my case. I was protected, regardless of the contract, under Massachusetts consumer protection laws because they made a promise for a service I was paying for, and didn't follow through. It was their responsibility in that case, even though I was locked into my contract because you only have 3 days to cancel but I waited 9 just to start. I took them to court and they tried to settle with me but I had no interest in it so the magistrate concluded it was their fault and I won the case over that minor detail. They get 10 days to appeal and didn't and I haven't recieved my payment from them. At this point, they are in trouble and a warrant will be issued if they don't show up to the next court hearing regarding the payment. DONT DO BUSINESS WITH THEM! Make sure you know the company name you sign up with, I thought it was WOW company but it's not. read more

Professional Fitness should get negative stars for how terrible this company is. This company does not even deserve one star. Lacey sums it well. They are outsourced/subcontracted to gyms across the Nation, often times giving the gym a bad name because of their horrible customer service. I think that People don't realize that the trainers are not directly affiliated with the gym they are doing their training at. It's disguised well. My girlfriend signed up for 4 training sessions then immediately cancelled the next day due to lack of funds. When she signed up, she actually signed a contract to complete the 4 training sessions, however, there is a 5 day cancellation period in which she had to send a certified letter in the mail to HQ within those 5 days. The certified letter was received on time and my GF was emailed the cancellation confirmation. Then about 3 weeks later...surprise!!! They took $159 out of my account for the training. $120 + a "mysterious" $39 non refundable charge that is stated no where on the contract. Naturally, I was a little upset at first, but I figured I would easily get my money returned for services that never took place. Wrong!!! Numerous phone calls with no return calls, then we finally got a response via email saying we will see the $120 but not the non refundable $39 that is non existent on the contract. Lol. Their "customer" service rep, Amber Ladden, will not return my phone calls and the check that was supposedly mailed out 3 weeks ago has not shown up yet. The trainers tell me the more I complain, the more HQ & cust service will ignore. Nice company. So the customer service is non existent, they treat their customers like dirt when there is an issue, they charge and keep money that isn't theirs & then they won't give the money back. I want to be clear that the trainers have nothing to do with how the corporate part of the company is run. The trainers are respectful and well educated. I know 4 of them personally and even THEY know how bad their company is. It's too bad they work for them because they often get caught up in the bad press. Final words: STAY AWAY from PROFESSIONAL FITNESS!!! They will screw you over. They are anything BUT Professional. read more

1 star only because 0 stars is not possible. Charging me monthly for personal training at a gym that is closed. Unstable staffing. Huge disappointment. read more

NO! As every other review states, PROFFESSIONAL FITNESS IS HORRIBLE. I just called to cancel, asked why the contracts don't provide any info on cancellation fees. Elizabeth from corporate was rude and unproffesional, said the contract did, and that she never signs any contract without reading it. So I asked her where the cancellation info was on the contract or the company policies and she could not find any information because its not there, she became ruder and gave me the runaround.BEWARE read more

Agree with Lacie D. and Diana W. ! NEVER sign up for Professional Fitness personal training! They mislead from the very beginning: making it sound as if they are part of the gym (they're not), making it sound as if you can end the agreement anytime (nope), and didn't give me a copy of the contract until 3 months later (even though they are obligated to do so). Then, the trainer continually showed up late or not at all, the supervisor was never around to file a complaint. When I had had enough, I tried to cancel. The supervisor admitted that I didn't get the services I had signed up for, and the trainer confessed that he had been a flake repeatedly. The corporate office, however, refused to look into the case, and they claim they "are unable to waive the cancellation fee". THey can only offer "free" sessions. (In 3 months, I've only gotten 50% of the sessions I should have gotten...) It is a shady organization and does not deserve to be in business. I tried to look on the state's website to see if they have an office or rep in the state of MA, but it seems they have no physical office anywhere in the state, except for their temporary desks at the gym. Their letterhead was printed off what looked like a home printer, they have no email addresses posted on their website, and they would not give out the name of their President. Anyway, if you are reading this, please spread the word. If you or your friends are about to sign up for personal training through a gym, 1) ASK what the name of the company is, 2) DON"T SIGN ANYTHING on the first day, even if they tempt you with special promotions, 3) RESEARCH them before signing ANYTHING or giving FINANCIAL info 4) GET a copy of the contract the day you sign it. Good luck! read more

I signed up for a 6-month personal trainer contract with Professional Fitness on February 21, 2012, at the Oakdale Gold's Gym which continues to be billed to my account under the name of National Fitness. THIS WAS FOR 6 MONTHS ONLY. Now I am told it was converted to a month-to-month with a 30 day written notice for termination. I contacted the phone number on my credit card account after seeing an August charge when July was suppose to be the last only to have the person on the other side be rude to me. He did not have my account under my main phone number, he asked for my membership number from my key tag, still no information on me, then I gave him my cell phone number and he was finally able to locate my contract after the third try. I was told to read the contract under "Note to Auto-renewal" where the language states it converts to a month to month. I will state this is not my initials because I do not remember initialing this section. AND if it is my initials I was lead astray because I specifically stated I only wanted six months and that I would not be billed more and I was told yes by the PT Manager. I only agreed to six months of training period. Two weeks ago I spoke with one of the PT Managers and was told that I have 12 session remaining. I stopped working out in May due to an injury and just expected the PT training to run its course with the last charge being in July. OR I would have notified the company in May to cancel my contract in advance and understand that I would still have been charged through July which I had a contract for that I agreed to. I attempted to send a cancellation letter after the August charge via email or fax and was told it had to be certified mail. Sent written notice on August 29 to cancel my "agreement" before I seek legal counsel for a contract is still being billed to my credit card. I am requesting that the August charge of $70 be credited to my account. I disputed the charge with my credit card company and before they charge me for one more month. Today I was told that I cannot work out because I have a past due amount of $70. Even though I still have 12 training sessions that are paid for! Professional Fitness does not even contact you, their billing company National Fitness in Layton Utah is the one who contacts you. If you try to talk to someone local they just refer you to a 800 number. They all pass the buck. I have read about a lot of complaints from people on the internet and something needs to be done about their dishonest billing practices. How many people just deal with it and never file a complaint? I bet its huge, the certified mail receipt has a rubber stamp for a signature apparently because they have so many to sign. I WOULD LIKE TO SEE IF THERE ARE PEOPLE INTRESTED IN A CLASS ACTION SUIT??? read more

This company has VERY DECEPTIVE Business practices. There is a lot of pressure to sign a contract and then ABANDONEMENT! Major concerns: 1. Auto renewal- Please read the fine print... if you initial it (even if you don't) they will charge you every month. They charged me for nearly 3 years with NO SERVICE - I was not even a member of the gym. 2. Initially, I signed for 48 sessions. After 6 personal trainers, in less than 5 months, countless missed or cancelled appointments, I finally gave up. 3. Try canceling the contract- run around. ,. I was charged in Sept 2011... and now they refuse to refund my money... they want to provide me with a personal trainer.... refer to CONCERN #2. All in all- there are reputable personal trainers, find on... this company is not! read more

I have had an experience similar to others I have seen online. Representatives of Pro-Fit at the local gym were all too willing to help me get into this mess, but make themselves scarce when problems come up. My wife and I signed up for what was supposed to be a year of nutrition and fitness training. What has actually happened has been more like two years of hassles and harassment. First, we kept getting different trainers. We had one we liked. He quit. We got one who was a hothead and who ended up no longer there after a problem with another client. We had one young guy who we really liked, but he ended up quitting also. Then we had a trainer in training who was great but could only fill in a couple of times when they had no one else available. Then we had a wonderful experienced trainer, but we had to stop after a few sessions due to financial problems when I lost my job. This all happened in 5 months! I tried to work out a deal with the contract. Just as with the trainers, the reps kept disappearing on us. The next would come in, sounding like your best friend who will work with you all the way, only to abandon ship when help is really needed. The bottom line was always the same: we can't really help you, you'll have to go through Corporate.. By this time, we owed a substantial sum on our contract and they owed us about 30 hours of training, which we could not access because Corporate locks you out when you are behind. This, even though they got behind on our training BEFORE we got behind paying. Attempts to work with corporate reps on the phone varied from those who were extremely unhelpful to those who did all they could at that moment given that they were not the ones with the power to do more, those with that power were, not surprisingly, never available. The latest chapter in this fiasco is that the amount corporate says is owed keeps going up to something higher than what I agreed to, even after I was able to make some payment. Despite attempts to maintain positive communication, the bottom line is they still sent my account to collections and say I owe that higher amount again. Needless to say, I would never recommend anyone to do business with Professional/National Fitness (they have identified themselves under both of these). read more

I wish I could select a 0 rating! This company sucks! I signed up with them and injured my knee I talked to the trainer and he said I could call and they could put my account on hold so I wouldn't be charged anymore then when I called corporate they told me I couldn't do that and if I had a Doctors note I had to pay $100 to cancel plus I had to pay the next months bill besides what I paid in the beginning to even sign up in the 1st place. I dont think it's fair to have to pay to cancel if you have a medical condition, I told them I might need surgery and it's going to be a very long process and I never even got to use any of the sessions because of my injury and they didn't care. I even spoke to the "manager" Jessica and she was even MORE rude than the rest of the employees. People DONT make the same mistake I did!! DO NOT sign a contract with these people! They are a RIP OFF!!! read more

Ditto what people are complaining about. I've been given the run around in regards to getting a refund due to having 0/4 PT sessions since my trainer was fired and I've been unable to contact him. I've been unable to contact the area supervisor and have received no response from Professional Fitness. They have a F rating on the Better Business Burea and multiple complaints of scams, unresolved claims, and poor customer service. STAY AWAY from them and do not sign up with ANY PROFESSIONAL FITNESS trainers at any gym because they're independently contracted and the gym has no affiliation with them. I learned the hard way to do my research BEFORE. I hope that helps people. read more

DO NOT SIGN UP! This is the a complete scam! Why would someone reasonable pay for a service that they don't even receive??? This "professional" fitness is a complete JOKE!!!!! So many things went wrong with this membership. 1st of all I have been switched trainers 4 TIMES, then they were no shows, I was told if I wasn't trained I wouldn't be charged, that was a LIE! I have been charged without being trained in months. I am trying to cancel my membership and they won't allow me to cancel unless I have moved 25 miles away from the nearest gym??? This is ridiculous, and on top of that I have to pay additional fees?? You're already taking my money without giving me service, why in the world would I pay you fees?? This is unreasonable and this is not right. I will make sure not to recommend this service to ANYONE and make sure people know what kind of service this "professional fitness" is really about. If I could really rate this service it would be -100000000 stars. Thanks for wasting my time and stealing my money "professional fitness" ! read more

My 6 month contract ran out about 3 weeks after ProFit got kicked out of my gym after s court proceeding. This left, a bunch of other clients me and my trainer (who was very good) at loose ends. They just charged me for a seventh month. Obviously not a very ethical organization based on my and all other reviews. read more

I joined Work Out World in Randolph MA & was offered a free personal training session. The GM for Pro Fitness, Mario, conned me into what sounded like a normal contract which I have since found out is a total scam! Although he was a nice guy with the gift of gab he totally misrepresented the agreement I entered into with this company. Not only did he specifically tell me more than once that I could cancel this contract at any time with only a 30 dy notice but he on more than one occasion at the gym yes'd me to death when I told him I'd be cancelling the contract after my current paid fees exhausted my sessions. He never at any time during my visits told me I would be liable for a HUGE early buy-out fee. The total amounting to $405.00, which I later found out not from him but from a very unhelpful "customer service rep", Andre Jones at the NC headquarters. Not only did I have an unpleasant conversation with Andre that ended with me telling him, I'd follow up directly with the GM, Mario, and get back to him but I later came to find out that Andre fraudulently withdrew the $405 from my bank account & terminated the contract on his own. After many calls to the 800# that gets forwarded to a voicemail with no return call, I finally emailed him directly to question why he had done this. His explanation was "at the end of our conversation you ok'd it" which is an outright lie. His resolution was to apply the $405 toward future months allowing me to use the services through July 2011. Although the trainer is nice, I dont need to have one for months to come once I've been shown how to use the equipment & exercises to perform. Who has a personal trainer for over a year??? Basically they took my money & I either leave it as a cancelled contract & I'm out over $400 or I'm forced to continue using a trainer I dont need for months to come. I contacted my bank & filed a complaint with the BBB. I'm waiting to hear back from both...keeping my fingers crossed but I'm not hopeful that either Institution will be able to help me out. I wish I could send a huge Facebook post since that seems to be the biggest form of networking right now. Just to let others know NOT to get scammed by this company & there forked tongued sales associates! If anyone knows how to do this let me know...PISSED & OVERDRAWN... read more

Used up only 3 out of 12 of my training sessions. Trainer was a young guy always looking at his watch for the session to end. I told him I had abdominal surgery and couldn't do abdominal exercises, but he apparently did not understand that and kept asking me to do exercises I was not allowed to do. After 3rd session, I took a break hoping to shop for another trainer. Apparently my contract expired so I lost out on the remaining 9 sessions. Now they are no longer working in my gym. I requested a refund and a representative told me I couldn't get one because of expired contract. She hung up on me. read more

This is a huge scam. Do not sign up for this program at any gym. Pro-Fit was kicked out of Work Out World for not paying and they will not issue me a refund. I have never been part of a bigger scam or rip off in my life. When I signed up they me that the cancellation fee was $99, now I come to find out it's 25% of your remaining contract. That's $240 for me! They had terrible customer service and were extremely rude. read more

I have wasted my money and most importantly my time. I was originally assigned a 21 year old girl who is majoring in Psychology. Yes, not in Fitness, not in Nutrition but in Psychology. I had to ask to get measured (3x) and no plan was set up. When I mentioned that I wanted to cancel because things were not picking up, the manager said that I was still in a period of assessment. Apparently I still am because it has been 2 months and yet no plan has been set up. I contacted the company that collects the payments (this people don't process the payments themselves) they said I had to pay 50% of the total. Initially when I signed up I was told that I only had to give 30 days notice and I would be all set. I was not, at any moment, told that I would have to pay any additional money. Mind you, to my surprise the initial charge was first and last month, it totaled about $500. Well, after I talked to the manager, he assigned me a new trainer. I get a great workout with him but still there hasn't been a plan set up. I just go there, workout for 30 minutes and I'm on my way out. They are not goal oriented, it seems as if they just want the money and that's it. read more

WARNING!!! CAUTION!!! DO NOT DO BUSINESS NOR SIGN A CONTRACT WITH THIS COMPANY. THEY ARE FRAUD AND SCAMMERS. I used their services for over eight months and did not get any results, then all of a sudden they said I could not use there services because I had an account issue. Then I started to get collections notices in the mail. They tried to overcharge me for services I paid automatically from my credit card. When I became disabled, they harassed me stating I still owed them money and they were not cancelling my contract until I paid. My contract stated I do not owe for any indebtedness if I provide proof of disability. They are a scam!!!!! I wish I would have read the other reviews before doing business with them. Today is my birthday and I even tried resolving the matter on my birthday. I am sticking with the contract but they don't!!! Do not sign a contract with them because they don't even go by what's on their own contract. read more

DO NOT SIGN UP FOR ANYTHING WITH THIS 'FITNESS' COMPANY!! I made the mistake of pre-paying for 25 sessions. They did the first session for free. The second session was with a different trainer. The third and fourth sessions were no-shows. I notified the manager after each no show and he said that it would not happen again and that he was going to do all of my sessions. I called corporate in NC and they said there was nothing they could do. I could not cancel my contract as I only had until midnight of the day I signed up to cancel. They would not refund me any money (even partial) because the contract said that they don't refund money. They offered me 5 more sessions for free. I told them I did not want the sessions and to refund me $100 instead of the 5 more sessions. They refused due to the contract. I said that they broke our contract my not showing up repeatedly. They still refused and a manager was going to call me back. It has been a month with no response. So the manager did the next 2 sessions, then hired a new trainer. The new trainer no showed twice in a row. I complained to the manager and he said it would not happen again (again). He showed up to the next session. Now, today, the manager even no-showed. This place is as pathetic as you can get. Fitness Evolution needs to kick these guys out ASAP. read more

After numerous phone calls, texts, in person consultations, I am more than upset at the lack of customer service Professional Fitness offers. I felt pressured into signing up for the program after my first "free" session, and two days after reviewing he contract I decided to cancel. I went to my local gym and spoke with the trainer, and he said he would cancel it for me. I asked if he needed the letter from me as that was in the paper, and he specified that he would take care of it for me- such a nice guy! Right? Well, my account ended up getting charged for November and December again! What? Didn't I cancel it in October? It took more than two months for me to get refunded back for November and December. I am STILL awaiting my enrollment charge along with the October charge refunds because I cancelled before the three days were up. Now, I have spoken with the trainer numerous times, and even he doesn't understand why this company is giving me such a hard time. In the past two weeks, I have called multiple times, and left two voice messages because ("someone will get back to me within twenty four hours") that never happened! Nonetheless, I am done with calling them myself- I shall move onto contacting the Better Business Bureau. I DO NOT recommend their services for lack of caring for their customers. I believe this company to be dishonest as well as deceiving potential customers. read more