I've had a great experience at Planet Fitness in Cary. The gym is always clean, the equipment is…read morewell maintained, and there's plenty of cardio and strength equipment, even during busy hours. The staff is friendly, welcoming, and always willing to help. The atmosphere is comfortable and judgment-free, which makes it easy to stay consistent with workouts. For the price, it's an excellent value. I highly recommend this location to anyone looking for a clean, affordable, and well-managed gym.

I have been a Planet Fitness Cary client since 2018. I took a brief hiatus during COVID but…read morereturned once the facility reopened. I think that we have had a very good relationship. There was a time when folks at the front desk knew my name, and we exchanged pleasant salutations during check-in and check-out. Two weeks ago, I fell on the ice and broke my knee. I am having surgery next week and will not be able to work out until mid-July. I decided to pause my Blackcard Membership until July of this year. Well, that is when my road to perdition started. First, I tried to accomplish this task online. It is 2026, and most businesses allow clients to transact business online. Not Planet Fitness. The chaotic web client insisted that I call a toll-free number to accomplish this task. Ok, I contacted an individual in their offshore call center. Now, Mephistopheles was not his name, but I knew what he was up to just the same. After asking me why I wanted to modify my membership and other non-sequitur questions, he told me that he could not fulfill my request. He stated that he was not authorized for such transactions. I would have to call another toll-free number and talk to someone else who "could also not help me." Well, that made our ten minutes on the phone most worthwhile. After calling the second toll-free number and connecting with a domestic call center, the outcome was eerily similar. After discussing the issue for about 5 minutes, I was told that I would have to go to the facility, broken knee and all, and modify my membership there. So, I got a ride, broken knee and all, to the facility over the 5 kilometers. At this point in the never-ending story, my personal Dante's Inferno, my goal was to cancel the membership. So I did. The personnel at the front desk were extremely rude and showed no concern when a patron walked in with crutches and an extensive knee stabilizing unit. No "how are you today, sorry to see your misfortune," or even a hello. Just "matter of fact" if you want to cancel, cancel. OK!! My goal at the beginning of Gulliver's Travels was to suspend the membership until my knee allowed me to return. Now, my relationship with this business is over. When my recovery allows me to return to a gym, it will be to Life Time Fitness or some other quality establishment that knows how to treat clients. If I could give the Cary Planet Fitness a rating lower than one star, I would. Be very cautious of the facility! Any business that makes it this difficult to modify or cancel a membership cannot be on the up and up! Some people look at the price and ignore the value-added proposition. Sure, the price may look great, but the customer service and crowded conditions challenge the value proposition. Look before you leap, the Judgement Free zone is also a "customer-service" free zone! Planet Fitness, I hardly knew you! Bye! C. Harold McManus, Ph.D., CEO & Principal Divergent Thinker PROBE Consulting Company L.L.C. https://probeconsulting.com/

I inquired here while I was searching for another gym. Since moving here I've struggled to find the…read moregym that meets all of my needs that's not a total inconvenience. I found this location to be relatively close to my home and I like that it's 24/7. I spoke with Andy on the phone and via text. The service Andy provides is excellent and Andy did a great job following up to ensure I could get a tour. Unfortunately, I settled on trying out another gym option but I look forward to circling back to Anytime Fitness if my current choice doesn't work out.

Non existent customer service. First off, this specific gym charges $30 A MONTH more than the other…read moreanytime fitness gyms in the area? How the hell does that make sense? When I brought this to the owner, his answer was "because our facility is top notch and we have a bodybuilder like atmosphere which encourages a higher level of training at our facility". The facility is not top notch. Every other anytime fitness I've been to in the area has more equipment and is cleaner. They also are never any help when you come to them with questions about your "contract". I got a new credit card and needed to remove my card that was expiring from my payment method. The process was impossible. 2 weeks passed before anybody could give me an answer on how to change my payment method. Then, when it finally got switched, I got hit with late fees and a service charge totaling over $100. An absolute joke of a gym. Stay away at all costs.

This is such a great little studio! I recently came here for the Hot 26 class with Patty and left…read morefeeling completely rejuvenated. The room was nice and toasty for class, and the instructor guided us through a series of poses that cleared my mind from a hectic day of work. Bonus: The studio is next to a gorgeous lake that you can feast your eyes on for some post-workout meditation. I came through ClassPass, but it looks really easy to sign up online, etc.

Where do I begin. Well, after driving from NJ to Raleigh NC area, I needed some yoga. I am fairly…read morenew to yoga but after doing about 10 classes, my joints feel better. My buddy in NJ got me hooked on hot yoga and so far I've taken about 7-8 of hot yoga classes too. Now in NJ hot yoga is a dry heat. Fast forward to NC and the hot yoga at Firefly is another animal. The room is heated with like humidifier steam...you can literally see the steam in the room. When class starts the steamers are turned off and that heat is on in that room! I saw 2 other objects in the room and maybe some heat was coming from them too. Oh did I mention the temperature outside was already about 95 degrees. I think the room itself was 100 degrees. The instructor William was amazing. He has a very calming voice and because the class was so intimate he knew I was never in his class and another woman as well. She was from Philly and I was the Jersey girl. William welcomes you and makes you feel very comfortable. We progressed through the moves slowly but intensely. William also walked around the room to correct form and help you to get deeper into the stretch. When the class was done corpse pose aka: savasana felt so GOOD! I loved the ice cold towel they give each student at the end. The studio is hidden. At first I thought my GPS was wrong. Have you ever seen the movie Deliverance? Yes, think that movie. The studio is inside of a like country club/retirement community/pool house...just weird but it's beautiful. The yoga place when you walk in is on the left and there is an attendant at the desk. There are locker rooms and showers...the yoga room is upstairs door on the right. I purchased a 2 week deal for $25. I am in town for 3 days but you can't beat the deal. So if in the Cary/Raleigh area check them out and make sure you're able to take the heat! Good place very good place.

Jane took amazing care of us! I stopped by for an intro class and must say that I cannot wait to…read morereturn for a full session

Th teachers and classes are great. There is also so many class time options that there is something…read morefor everyone. My only warning is: IT IS VERY DIFFICULT TO CANCEL A MEMBERSHIP. I have sent two messages to the help center with no reply, then I dropped into the Cary studio where they gave me a contact name and said it cannot be handled in-studio, then I called the contact the studio provided and they indicated they could not help, then I went through website and tried to cancel that way. This worked but I never received a confirmation. I had to finally call customer service at 833-448-2561. They were able to confirm the cancellation on the phone but could not explain the missed messages through portal. Overall a good place, just be forewarned you will have to do some serious hustle to get that cancellation.

I have throughly enjoyed learning and practicing pilates with Roxann and her crew over the past 8…read moremonths! I have leaned valuable techniques that truly encompass the art of Pilates. All the instructors have value add and each have contributed to my overall growth. the studio is intimate, clean, and exactly what I was searching for. If you are looking for a fantastic studio that truly has a vast knowledge of Pilates then give this studio a try!

I absolutely love Pilates The Form. They are the best and I highly recommend Kali. She is attentive…read moreto each clients needs and will customize your workout to deliver the best results.

I've been training at Master Chang's Martial Arts for almost 10 years, and it's been a great…read moreexperience. I've learned so much and gained a lot of confidence. The atmosphere is always positive, and it's a great place to challenge yourself and make friends.

Master Chang's is unprofessional at handling any issues. I was told I could change my membership at…read moreanytime, and believed it. However, upon trying to place my classes on hold, I was made aware of a "cancellation fee." This was the first I'd heard of such a thing, so I asked for clarification. I would have to pay 25% of a "12 month commitment." I was only cancelling because they had made a drastic change to the time of the class, and I had chosen this location specifically because of that time. When I explained this, I was told that this was "neither here nor their because" the gym "reserved the right to change any and all class times." I cannot imagine who in the world can commit to 12 months for a 4-year-old when the school can bait and switch you with times whenever they would like. Now, they are refusing to speak to me, but they continue to take my money and bill my credit card even though they claimed we could at least hold. They are forcing me into a position where my only recourse is a legal one. Looking into other reviews now, I see that I am not the only person who has had this experience, and I wish I had known that they are so unscrupulous in advance of attending. The classes are very expensive. They like to hide this informationYou should expect to pay at least $164 per month, plus a joining fee, plus a minimum of an extra $30 every other month for belt testing for a disorganized and overly loud 30ish minutes of class. Also, the space is very hot in the summer, so you should expect to shell out more money so your child can wear a t-shirt in class during the warm weather. They only allow Master Chang's branded t-shirts in class. The children are also not adequately distanced. The location is right beside a toy store that always has toys on display outside, so you know, enjoy saying "No, I'm not buying you a toy" every time you enter and exit.  I have much more I can say, but I have a small child to attend to. I don't know how I could possibly  take my child here after finding out they have such aggressive policies. I wish I had known this before signing up, and I feel terribly guilty for convincing others to join. I hate to write long reviews, but I feel now that I need to make up for getting a friend locked into this situation by sharing my personal experience.