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    Professional Paws Academy

    5.0 (1 review)
    Closed Closed

    Services - Professional Paws Academy

    Dog boarding and training

    Dog walking

    Pet sitting

    2 More Services

    In-home pet sitting

    Private dog training

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    5 years ago

    Helpful 1
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    Camp-Ruff

    Camp-Ruff

    4.9
    (9 reviews)

    I heard about this boarding facility through a friend and decided to check it out as I am always…read morelooking for a place where my dog could be comfortable and feel right at home when I was travelling or needed a short stay for my pup. I looked at the owner's website www.camp-ruff.com which describes their facility as a "lux camp" for dogs and puppies. I was intrigued and called for an appt to view the property and see the operations. I was met by the Camp Director/Owner, a delightful, sincere woman named Lucinda. She greeted me and my dog and proceeded to show me the camp home, which is divided into sections based on the needs and behaviors of the various dogs she was boarding. She listened to my description of my dogs needs, habits and observed her to judge how she would behave w other dogs. One by one she let a dog out from the house, where they have their "sleep over", cautiously to see what my dog would do. As the animals were about my dog's size everyone seemed to accept each other. Great news! Lucinda decided to take the next step by taking my dog w the small pack for some exercise on the trail in the woods behind the house. The dogs were running around having a great time which relieved my anxiety that my dog might not like to be off leash but she was running and getting some great exercise and learning to enjoy the pack mentality. No fighting or misbehaving, perfect! Lucinda works tirelessly to pamper the pooches morning and night. Morning feedings, evening feedings, medications and always careful observations of the pets. They all sleep like happy babies when the day ends in a real home environment. Prices are in line and reasonable I think for an overnight stay of $44 including feeding, walking, playtime and careful observation by someone who is highly qualified and very knowledgeable of pet behavior. All animals come in contact w other pets only when owner has documentation for boarding such as rabies vaccination, bordetello. This place is a well thought out and safe place to leave your precious pet while you are away. So relax, they got your back!

    Lucinda does a great job taking care of our baby. We've been with her for over a year now and never…read morehad a problem.

    Kernersville Veterinary Hospital

    Kernersville Veterinary Hospital

    2.4
    (34 reviews)

    We have been going to this vet at least since 2008 and have paid them thousands of dollars on…read moremedication and treatment for our pets over the many years since. But these people treat you like a complete stranger, or even worse, like an enemy. Especially if you are a walk in, but even if you have an appointment. Here's my latest story. On my most recent visit, I waited about an hour and 10 minutes to be called back just for two simple shots that took the vet less than two minutes to administer. I was grateful that the male doctor and the assistant, Johnna, who actually did the work were extremely pleasant. They also were very quick and efficient in administering the medications. But before I got to this point, the desk clerk told me they had to give the dog an annual exam before administering the shots. The first time I ever heard this in all these years. I am not even sure its true or required by law. So I was not happy especially after waiting nearly two hours to be told that I would have to pay even more than for just the two shots, which is all the notice I received in the mail told me they needed - not an annual exam. I repeat, I was not told I would need an annual exam and that's totally wrong to not let the customer know beforehand as I am guessing this costs way more than the two shots combined. So to tell both sides of the story, yes, I let both the desk clerk and the assistant manager know I was not happy. And I was pretty adamant because this is not the first time I have let these two know I have been less than happy with their service, although I must admit the past several visits have gone without a hitch, likely since I didn't have to deal with them. I reminded them that that I was a paying customer for all these years and that I expected to be treated as such. Their answer? If I wasn't happy, there were six other vets in the area I could go to. In my entire professional life, I have never directed a customer to a competitor, no matter how upset they were. Fixing the problem is the way to deal with the problem, not sending money out the door to a competitor? I mean who in the business world does that? Then they let me know they were going to mail me my paperwork. To be totally transparent, these are the main people that are not pleasant to deal with at this practice. The rest of the staff I have dealt with and who have dealt with me have been great. So I along with the other decent staff there are not the problem. Also worth noting, there was a tension between the decent staff and these two individuals who I have to say are the most totally anti-customer centric people I have ever run into at a service establishment in this area. You could feel the tension in the air as if the nicer staff were trying to diffuse the situation and act as a buffer between me and these other two people, who quite honestly act like you work for them and not the other way around. None of this testimony is good for a local business. I don't care how many customers they have and how many give them positive reviews - there are plenty of bad reviews to go around on this vet. A key takeaway? Their way of dealing with loyal customers, at least those who might express dissatisfaction, is totally unprofessional.

    I have been bringing my animals here for 20 years and up until 2 years ago I was happy with them. I…read morehave 5 cats and 2 dogs so I spend some time at the vet! About 2 years ago the atmosphere changed. The vets and techs for the most part are ok. Some are way more thorough than others. Wish they were all thorough. The big issue though is the front desk staff. They are rude and so far from being professional it's ridiculous. They stand around talking/gossiping. On two occasions they have actually made jokes about a customer who had just walked out after paying. They do this loud enough that both the cat and dog waiting rooms can hear. I have heard about customers as well as what techs they like and don't like, who is cute and who is ugly, weekend plans, and how much they or others are drinking. None of it is appropriate talk in areas where customers are. I feel like I'm watching and listening to a group of middle schoolers. If you happen to walk up to check in or out plan on waiting until they finish talking about whatever it is they are talking about. They won't start a new topic but they will finish this one before they acknowledge you. I'm in the process of looking for a new vet. I can't trust that the staff is focused enough to make sure my animals (and their records) are being taken care of as well as I expect them to be. I gave them a chance to fix the issues but it hasn't happened. You would think with the number of reviews that are negative towards the front staff that something would be done, but excuses are the only response. At some point the excuses need to stop. I won't be here to see if they do.

    Professional Paws Academy - pet_training - Updated June 2026

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