This business is poorly run. I registered and paid for a Companion Dog Level I class online using…read moretheir website and paypal. After getting up early in anticipation and bathing my Lab, donning the mask, signing a Covid-19 release on the spot, meeting some nice people and their dogs, I was treated to being sequestered from the rest of the class, because they screwed up and did not have me on the list. And they were bouncing me around. Oh you need to talk to Cindy, the office-business manager. Did not bother introducing me to Cindy to help straighten things out. I had to speak up through my mask and with bouncy Lab in hand, "Excuse me, are you Cindy?" Cindy found the Paypal email, for what seemed like the first time. Honestly, she was the most helpful in the situation.Then Cindy talks with the teacher.
They mumble,mumble, mumble. The teacher comes to me with the directive, you'll have to wait, because someone who is on the class list hasn't shown yet. Treating me like I am "Flying Standby". And I registered and PAID IN FULL 3 weeks prior. Those were the magic words from the teacher. That was a bolt from the heavens indicating how the dynamic of this whole transaction would be for me. It spoiled the opportunity, frankly.
I asked for my money back. And then the teacher is phony apologetic, trying to save the sale. They were pretty reluctant to give the money back, having me get on the phone with the owner, Louise, and she is trying to carouse me into staying. I imagine that the staff are all under pressure. It seems like a pressure place.
I simply said no thank you, please refund my money. Of course, she has to do it later, when she comes into the office. I filed a dispute with Paypal/Synchrony Bank, just to return the goodfaith and reciprocity Louise was demonstrating.
I had a private lesson here with Diane, and she was recommended. I was impressed, but I also felt the place was uptight. She seemed distracted at times.
I'm sure the talent here is impressive. But, it is poorly run.
Also, I find it interesting that they are not setup for Google reviews. They seem to want tight control of reviews. I understand. Reputation is important.