We moved to our house two years ago and kept PPS because they were servicing the pool for the previous owner. This is our first time owning a pool. It is surrounded by trees so gets a lot of leaves dropped in it. Skip leaves our pool looking nice and clean each week. A few months ago some animal (I'm guessing a raccoon) left a gross "gift" on the steps in our pool. PPS was great about sending someone out within a few hours to clean it and add some extra chemicals to neutralize any bacteria. We've also had a dead mouse in it shortly after moving in. Same prompt response. Overall, PPS is reliable and I'm happy with them. read more

We have an outstanding judgment against the business and the owner - Dulce Dubin. They destroyed my newly plastered pool and the judge has ordered them to pay. There are many reputable services in the immediate area so do yourself a favor and look elsewhere. read more

My neighbor uses this service and they clean the diatomaceous earth from the pool filter out in the street. Of course it all runs down the street and settles right in front of my house and driveway. This is great tracking it into my driveway and when it dries up it really great because it gets blown all over my yard and tracked into my house. For those of you that do not run pool companies you may not know this is against the law. When I called and requested they come and clean it up of course no response. If your looking for a pool company to maintain your very expensive pool perhaps you should find a someone that knows the laws pertaining to pool ? if you are a pool company that ignores or is not aware of these things I can only imagine how good your service or expertise is regarding pools. Get the neighbor kid he'll do a better job, and probably know more ! read more

We have been a longtime customers and are very satisfied with the service! Professional and reliable! Thank you for the always good looking pool! read more

We used this company only because the prior owners had used them. Their service was consistently mediocre, and ironically, unprofessional. Happy to be using a different pool service. read more

I have to preface this review by saying that a month ago I would have given PPS 5 stars. My husband and I have canceled service with this company today. Customer service is a big one for me, and while Greg did give us a break on a late fee in the past (payment was late while dealing with death in the family) we were taken aback by his attitude in reaction to an email we sent him. After using PPS services for a filter cleaning I noticed our pool wasn't clean. I believe service was provided to the filter on Wednesday and our normal cleaning day was Thursday. Thursday came and went without the pool getting vacuumed, and without notice the pool man left a note on our gate that he arrived but could not clean the pool because the water levels were too low. I have a newborn baby, and my other children, who normally use the pool, are gone for two weeks with family in Florida. I do not spend a lot of time in my backyard these days, so any type of communication letting me know that the water levels were low, or that the pool tech was coming back on a different day would have been great. Since our pool wasn't cleaned I emailed Greg asking for a small credit to our bill, which seemed totally reasonable since there was a lack of communication. The response I got was completely unexpected. Greg immediately hit back in a negative tone and here are some highlights: 1. He told me in a not so pleasant tone that it is my responsibility to keep water levels at an appropriate level (I get that, but with a newborn I don't get out there too often...heck I don't get out too often) 2. He let me know that we are only paying $75 for $90 service (if you want people to pay $90 don't run specials for your services) 3. He told us that if we don't want to pay for the missed day then we can stop service. Want to guess what we decided to do? He suggested it, so we stopped service. I get that people often disagree and with emails tone can be difficult to decipher, but I think Greg's tone was clear. Greg no longer valued or appreciated us as customers, and we would be fools to keep using his services. Perhaps our account didn't bring in enough money for him. Some advice: Buy your own conditioner, and chlorine...he charges way too much for this. His labor costs are also high. I normally give people a pass, but customer service is a BIG one for me. Anyway, do your homework out there people. I'm sure that if we were sold on everything he threw our way, he would have fought harder to keep us as customers since money talks. Greg, I see that you are commenting on these posts and I hope you read this. I gave you two stars because I liked your pool man and the lady who answers the phone. Instead of making her deal with the drama and avoiding conversations with customers, perhaps you should man up and get on the phone. read more

Perfectly adequate for basic maintenance---until something goes wrong. The original owner installed and was helpful, now the owner doesn't communicate and office is closed all the time, and when they do send someone out, they seemingly have never seen a pool filter before. Avoid. read more

I've used Professional Pool & Spa for years. They're reliable and respond quickly to service calls. Nice people!!

Fortunately I can add pictures to my review because they speak with color. Our family had this service for probably 8 yrs (why I rate them an average of two instead of their low ending score:1 ). Things really went downhill over the course of the last 3 yrs before we parted company in 2019. While we found the pool cleaning man a good enough guy (much too heavy on the chlorine though; now that we have a new person, we no longer smell like chlorine when we leave the water), it is the equipment servicing that evolved like a parody; think "Cable Guy" but he's a poolman. An angry, abrupt individual who pretended not to speak English ("no comprendo" he'd bark when you would ask him to pls clean his mess) who left the equipment area disgusting, with grease everywhere including on the walls, trash on the floor, mud everywhere. Each time I'd call, complain, and ask the office that he never be sent back to our house. I'd even remind the pool man, but each service they would have him come back to worse results until one day there was a fist-sized hole punched in the wall of our pool room. The man never even explained or pointed it out...later claiming he had not done it and calling us liars. When we gave evidence to the contrary, the company said they would sent HIM to repair it. Things quickly went downhill from there. In the end the owner (who took two weeks to get back to us, and we had to keep calling) declared they would stop servicing us so they did not have to pay the repairs. We realized that we had kept this farce far too long, simply because we didn't want to go through the process of doing the research to find a new, good company. Finally we hired our current service (after interviewing 3 prospects) , and now have discovered a whole new standard of care. We had the pool equipment area cleaned, repaired and repainted and guess what: no more greasy mess on the equipment when equipment is serviced, no more mud on the ground, or filter-earth caked up in our drainage system (!) causing back-ups and costly damage, and no more visits from abusive employees or calls to a couldn't-care-less office. We could have ended-up in small claims court with "professional" pool & spa, though now we can laugh at the absurdity of it... Can't understand how they are still in business. So: interview companies...Read all the reviews with a grain of salt. We decided to expect the owner to show that at least he/she cares enough to come out and meet us, look at our pool, hear our concerns and ask about our expectations, and provide us with a history of references available to contact and visit. That was our first test for who we would be letting into your backyard when we are not home... read more

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I have been using Professional Pool for over ten years and they take the very best care of my pool and spa. I highly recommend!!

On the plus side, Dacy, the gal who works in the office, responded almost immediately to my request for a quote to repair the heater/pump etc. for my in-ground spa and somebody was dispatched within one day of my contacting them. Only problem is, they apparently refuse to honor the prices that are advertised on their own website. The website boasts that all new customers get a free month of service and goes on to offer a special rate for "spa only" service of $49/month. Imagine my surprise when I was quoted $69/mo. with the first month free. I linked Greg to his own site and asked him to explain why I would not be eligible for the advertised price and pointing out how his website lists that ALL customers get the first month free, so why am I being quoted the price for an entire pool just to maintain a spa? Have yet to receive a reply to that e-mail. Classic bait and switch. See ya, I'll keep looking for somebody that doesn't try to lure in customers with advertised specials on their site that don't exist in the real world. read more

Look no further if you need a full service pool service. Although we are new to them they treated us like a decades old customer. Their weekly pool service is very good and they tailor to our needs. Greg has also installed a new heater and filter which are amazing and cost effective. We highly recommend them. read more

Very professional and trustworthy company. I highly recommend using them for all your pool needs. We switched to professional pool experts about 2 years ago and I couldn't be happier with the decision! read more

When I started looking for a pool service to redo my pool... I mean a whole redo; Greg was not the cheapest or most expensive. But both his knowledge and professionalism made us feel comfortable in making the choice to move forward with his company. The company resurfaced our pool, installed a new water pump and pool cleaner, and an amazing pebble tech finish..... Wow! He has a sufficient staff that was able to handle the job in a quick and efficient manner. Greg took time to explain step by step how to keep up the pool and maintenance. So much so that we could probably get by without using our regular monthly pool guy. Thanks again Greg for breathing life into our previously dull pool. read more

We recently purchased a home In La Crescenta and needed a pool service company We shopped around and wanted to hire a local company Greg, the owner came out and gave us an estimate for service and the first month was free They been cleaning our pool now for over 6 months and we are very happy with our sparkling clean pool We love the salt water system, that they installed It great swimming with no chlorine No more turning my hair, red The prices aren't the cheapest but you get what you pay for ! read more

We have owned this house, with pool, for 25 years. PPS is our new and third pool service company, and by very far the best. The man who comes and cleans our pool does a much better job. Other pool service companies struggle to keep up with the dirt that blows into the pool due to wind coming down the canyon, and its much worse when fires in the hills cause the pool to be coated in soot. Yet PPS cleans the pool perfectly every time. You can't tell we live so close to some of the major fires of this last season. The service is done completely, its done well, the service man is respectful, friendly, communicative, efficient. The best! read more

These guys are amazing. Our old service company was so unreliable- the old company showed up whenever they wanted without any regularity. It seemed the technician kept changing every week. Our pool started changing colors and We were totally fed up so we called Professional Pool and spa for an estimate. These guys are top notch. It was a fantastic estimate and honestly we started the very next week. We always try to support local independent companies and this one truly is a gem! Our new technician shows up with regularity and if we need a special treatment or service to prepare our pool for a party they are always willing to work with us and make adjustments. He's amazing about carefully closing the gate for our dog and cares about the surrounding lawn and property. Call them if you are looking to change up you tired old routine with a mediocre provider. They are A+!!!! read more

I have been meaning to leave a review on Yelp for quite some time. But it always slips my mind. Professional pool and spa has been in my employ for little over 2 years. And I must say I am extremely thankful for the referral from a client of mine. I indeed have not been disappointed. Contrary to the one bad review I've read here, I am beyond satisfied. I always find my pool clean and sparkling with pristine professional service. We recently had a minor party accident where service was needed quickly. And professional pool and spa were there to save the day immediately. I was shocked at the quick professionalism they imbued. Thanks PPS for taking care of us time and time again. If you are in search of professional work on your pool and spa at reasonable rates then look no further. read more

I got a quote for a filter replacement and put 50% down. The installer came, went to work without having spoken with us. He plastered the glue for the plumbing all over the ground and our existing equipment. Forgot to make connections and left without giving us any documentation or letting us inspect the work. Not only is our pool equipment not working any more, the filter runs at over 30 PSI (18psi is the starting point for a clean filter per the labels on the filter). The company closes at 2:30 and nobody answers the phone. They did for the most part a whack job, did not let the customer review and sign off on their work and left a defective system behind. Not sure how they could have done worse, - maybe by setting my house on fire. in the process. ***** I am updating the review because of the follow up by Professional Pool & Spa. While the first job was done horribly they came the next day and spend about an hour to fix the situation. So I got a working installation at the end. What really convinced me to update this review was that Professional Pool & Spa made a real effort and demonstrated care. I contracted with a local business in the first place, because that is what I expected from it compared to a chain. Apparently the owner was out of town and his installer had a problem. So this maybe a one time slip and the follow up of the owner convinced me that they do care and are bothered themselves by a job poorly done. So, I would give that business another shot on another installation if needed. read more

The estimate given was exaggerated over the top so that this company can make some money. Call this company and u will regret it. Why would they need to change the water and scrub my pool when it only needs chemical treatment to kill algae and then vacuum the floor. the motor just had one simple problem that was fixed in 10 mins. I informed this company that the water was bluer a week ago and it just turn green for a few days. They still insist that the water needs to be change. You can ask other pool guy your pool can turn green even for just a few days on hot day but it does not necessary need the water change. If this company have a expert employee when they came over, why they weren't able to diagnose the problem appropriately that the motor just had a simple problem and there is no need to change my functioning motor. This company inform me this is the way to bring your pool back. Which is in correct my pool now is blue and clean without spending 1000 according professional pool and spa. This company attracts people with their add of one free services so be aware you might end paying 10 times as much at end. I have Steve Vaughan pool services I can assure you he is honest and the best pool service out there. He had been with me for 2 months and he is great. When there was a simple leak with my pool he fixed it and he didn't even charge me when some company will charge 80 dollars for it. read more

This has probably been the best pool service I've ever had. These guys are so quick and thorough it's amazing! Their staff is extremely friendly and very reliable. read more

We have been with PPS for a few years and have always appreciated the professionalism, attentiveness via email/phone calls, and overall professionalism. Greg is very knowledgeable and prices are fair for the service. The front office is warm and I appreciate being able to get quick answers, pay my bill over the phone, and quite honesty patience in giving us a reasonable payment plan when we had a heater, light, materials, service etc.. to pay. Great job and we will stick with this company. read more

Wonderful service! My pool has never looked so beautiful! Best pool service I have ever had! PATTI La Canada read more

My pool filter was dripping from underneath, and I was leaving town the next day. They had someone at my house in about an hour to diagnose the problem, and after ordering the necessary parts, came to do the repair the next day while I was gone. Karen in the office spells everything out, easy to deal with. Would definitely call them again. read more

Professional Pool and Spa has taken care of our pool and spa since 1998 so obviously we are very satisfied. Besides the monthly service for the past 17 years, over the years they resurfaced our pool, changed all the pool tiles, completely replaced the heating and filtration system and installed a brand new built in spa. Their routine service is excellent and whenever a repair has been necessary they have immediately handled it. Greg and the crew treat us like VIPs. Their prices have always been very reasonable also. read more

I had a very pleasant experience with Professional Pool and Spa. I had some issues with my Pump motor and they sent out their Repair man first thing in the morning . They were very quick and efficient. Will continue to use Pro. pool and Spa due to their fair prices. read more

We've found the Professional Pool and Spa folks to be reliable and knowledgeable. When repairs are needed, they can help out there as well. We've used them for several years and we have no complaints. read more

I had a great experience with this company. They managed to fix my spa that another company failed miserably at. They were on time and did exactly what the said they would do. I highly recommend Greg. read more

I want to go on record as saying I have had this company since May of 2013 when I hired them to rebuild my pool and replace the cement around with brick. I have been very happy with them. My service man is the best and it is always a pleasure to see him. I saw a review that was very negative and all I can say is every time I have called they have returned my calls including this morning. In December they had a huge bump in the road with a death in the family but through it all they never missed a beat with their service. I worried many years over the pool maintenance, I do not with them in charge. They have my highest recommendation! read more