Awful Really Extreme Mismanagement should be their full name!!! They are a joke of a property…read moremanagement firm in Durango. AREM is now under new management but unfortunately, Megan and her husband are apparently as incompetent and as dishonest as the previous owners -- just more arrogant. Their bookkeeping is atrocious and they treat renters and owners alike terribly. If you are an owner, they will systematically cost you money always in their own favor. In my opinion, they might be funneling money out of various HOA's and into their own pocket. It's hard to tell if they are incompetent managers or competent thieves, but either way stay away from them. They treat renters in a horrible fashion as well from what I hear. Terrible!

AREM managed a property of mine for several years. Due to their incompetency I had no choice but…read moreto move on. They made numerous data entry errors with their accounting system, all in their favor as far as I could tell. They did not follow requests I gave them regarding maintenance, costing me hundreds of dollars. I reached a point where I had to work directly with the tenants and take over most of the PM responsibilities. And finally, they do not seem to understand or even care about the value good customer relations can provide. Go with someone else; there are many other choices in the Durango area.

They kept my deposit after leaving my condo spotless. In addition they requested an additional 350…read morefor clean up which I regretfully paid because they claim I owe an additional 800 and sent a collection agency after me. Totally wrong and immoral.

Absolutely horrible. They did nothing. Allowed tenants to bring in chickens and pigs after I…read moreclearly said no animals. They never checked on the property. Terrible Company. I lost a lot of money because of them.

Did not have a good experience dealing with this business. Unprofessional when it comes to customer…read moreservice. Does not take any responsibility if you have complaints and actually wrongs the client along with untrue accusations. We are a group of hard working professionals who paid a lot of $ for a large rental property in which we took very good care of and did not deserve to be treated disrespectfully. I am posting this review soly about the rental business itself, although it all began with some complaints about the actual rental property in which I will post a sperate review.

If I could give no stars I would. We had a horrible experience with this company and their…read moreproperty. The property manager was always out of town. instead of managing the property she would forward our service requests to the owner. They did not give us an official notice to vacate and then even though Colorado law states that they have to offer the rental back to the prior tenants if they were going to kick you out for repairs they listed it on Zillow for like 5 hours and then took it down. Talk about sleezy, they also lied about the property and it's pre existing conditions keeping every penny of the deposit. Do not rent from any of their properties. They are scammers and will not fix any issues and then blame you for it upon move out. Seems we are not the only ones as there are many 1 star reviews. Wish I would have known and hope that this saves someone else from a horrible experience.

This is by far the worst rental company ever! I have lived im my house for almost a year and they…read morenever fix anything on time, like our toilet that over flows ever month into our living room. They have horrible manners and when you talk to them on the phone they laugh at you and are condescending and extremely rude and nasty. It has been a living hell working with them and i cant wait to get out of this place. what ever you do dont rent from them!

Worst rental experience of my life…read more The word, SLUMLORD comes to mind. Expect to be treated horribly. The entire staff is condescending, rude, and very hostile. In particular, Caroni Adams is one of the worst people I have ever had the displeasure of doing business with. It is my personal opinion that she actually gets some sort of sick satisfaction from the terrible way she treats people. The Property Manager will do virtually nothing to hold up their end of the lease and their responsibilities as a landlord. Expect no repairs and no maintenance. Also be prepared because they love to show up for surprise "inspections" which they will claim they gave notice for when they did not. Furthermore, they will try to charge you for things that were wrong with the place before you even moved in. Document and photograph EVERYTHING if you are desperate enough to rent from these people. It was the only thing that saved me from them stealing my deposit. Expect to have to fight for every penny owed to you.

My family stayed for a snowboarding trip last year! We had a blast and got lots of snow. They made…read moresure the roads were plowed so we could get to and from the slopes. They made payment easy and the house was clean. They were available anytime we had questions. Thank you for the pleasant stay!

7/9/26 update to Jenna's response: Your responses to all of your Yelp! reviews come off as…read moreargumentative. I understand that technical issues happen. My concern wasn't the issue itself, it was the initial response. When I first contacted your office, I was essentially told, "It shows as posted on our end, so we don't know what to tell you." I would have appreciated hearing that the issue would be investigated right away, especially since enough time had already passed. Also, when a customer provides feedback, the appropriate response is to thank them, acknowledge their concerns, and let them know you'll take the feedback into consideration, rather than continuing to defend how the situation was handled. It's not professional and it's not a good look.

Katherine was terrific. She was able to develop and implement a plan to move my property. 10/10…read morewould use again. Went above and beyond to get the deal done. She is a valuable source of information and cannot say enough great things about her. -rh

In my very first phone call with Katherine she asked really thoughtful questions so she could learn…read moremore about our way of life and how our home could suit that. We were out-of-town buyers and Katherine stepped up to be our eyes and ears on the ground, connecting us with all the businesses we needed to make our purchase (including but not limited to home inspector, contractor, water rights attorney, we'll services). Katherine is meticulous, attentive and ethical. She has gone above and beyond to help us at every part of our search.

Beware...... Lisa was the selling agent for a home we painted. After finishing the job and it had…read moreinspections escrow money was not released to cover the outstanding bill. We had to put a lein on the new home owners because she took her pay and ran left the new home owners the bill. I would suggest a different agent because she pulled a scam!! I would give zero stars

For the worst service just ask Renee. She was late to her appointment and knew nothing of the…read moreproperty she was showing us. When she she arrived she raised her hands up and said "well...here it is" and then after that could not answer one question concerning it. Everything, including the property profile was "back at the office". There were only two things she needed to check on for us and we never heard back from her. After two days we tried calling then texting and still no reply. People like Renee McAliney are what give real estate agents a bad name. If there were a lower score than one star we would have chosen it. If you want to save your time and frustration contact someone who cares and is not just looking to fall into a deal through luck and hope.

Carrie is a realtor extraordinaire! She was the listing agent and we were absentee property owners…read more She is certainly a capable agent making the sales process a breeze. But we cannot give enough kudos for her hard work and care of our property while it was listed. She functioned almost as a property manager in addition to showing and selling. We've never had a realtor more willing to roll up her sleeves and get things done-from sweeping, shoveling, chiseling ice after an outside faucet had been left open, to arranging window washers and everything in between to keep our place pristine for every showing. We can't recommend a more knowledgeable, professional & friendly realtor than Carrie.

From the owner: Love helping people with all their real estate needs in Southwest Colorado-Mancos, Cortez, and…read moreDolores. It's a great place to call home!

This place is horrible! Do not rent from them. If I could give 0 stars I would! They are money…read morehungry, greedy liars. They will screw you over and take all your money. Caroni, the main lady will use all of your money to go on her luxurious vacations to Mexico. My boyfriend had to move for a job, we paid a 250 break lease fee and offered them our 1500 deposit and they still threatened to take us to court over it. Do not get involved, you will regret it.

BEWARE... These are dirty, ruthless, uncaring, dishonest people. I was looking for affordable…read morehousing in Durango, Colorado as I had been offered a great job with a great company in town. I was relocating from Indiana and was quickly finding out that the housing market in Durango is quite competitive. That's fine. Usually money talks. Well, not with these people. I offered to put money down on a rental property I viewed online. It fit my family's budget and was within walking distance to work. Well, they would not take a deposit. They said their policy was every applicant had to "walk through" the property before they're allowed to put down a deposit. That's an issue because I was in Indiana. So I told the lady (who I had been in constant contact with over several days) that I would be driving out to Durango to see the property and put down a deposit, and that it would be in two days (It's a 1300 mile, two day drive). So, I load up the family and we drive all the way to Durango, Colorado. I arrived at their office the morning I said I would and they said, "Oh, I'm sorry, we took a deposit on that property yesterday... but here is a more expensive one you may like." - Are you kidding me? I told you I was driving from INDIANA you assholes. You KNEW i was coming here Thursday morning to get the keys...WE DISCUSSED THIS!!!!!! Their reply was "We emailed you that it was rented" -- Mind you they did, late in the day the day before when I WAS SOMEWHERE IN THE MIDDLE OF BFE KANSAS WITHOUT CELL SERVICE!!! - a friggin throw-away e-mail at the end of the business day. But that's not all. This other "property" they tried to push on me was out of my budget and I told them that. Their reply was "This is the price the Durango market dictates and it's non-negotiable" -- Which is dirty because they were playing on the fact they KNEW I had come over 1300 miles for a place and they figured I'd take anything at any price. I knew this so I did not bite. Come to find out when I returned to Indiana that THEY DID LOWER the price on that very same property!!!! So basically "non-negotiable" only applies if you're between a rock and a hard place that THEY have put you in on purpose! AND, because of these dishonest, uncaring, dirty, ruthless people I had to decline the great job offer. I didn't have the time or money to keep the family in a hotel until something came along. We had to go back to Indiana. I would not rent from these people. They can not be trusted and they are proven liars with their "can't be negotiated" price policy since they DID lower the price of the second property. Use the pricey lesson I learned (money blown on 4 hotel nights, gas, driving, time, food, etc.) and do not trust these people. AGAIN, DO NOT TRUST THESE DISHONEST PEOPLE. You've been warned.

We used Gavin from Next Home to sell our home. From on-point advice for staging our home to walking…read moreus through the entire process - including a very difficult closing - with patience and professionalism, Gavin and Brittany were with us every step of the way, remaining professional and businesslike, even when faced with a couple snafus along the way. Our home was sold less than an hour after the first showing! We are now working with Gavin to find a new home here in Pagosa, and he has once again been patient and tireless in our search. I would HIGHLY recommend Gavin Kiker, Brittany and the entire NextHome Rocky Mountain Realty family to anyone and everyone! They are absolutely THERE for their clients!!

Rented a home from them 6/10/23 thru 7/10/23 ($4500/month). On line home looked terrific. Upon…read morearrival found spider webs in and out, holes in exterior siding with birds nesting within the walls, metal roof panel loose and flapping in the wind, one dead and 4 live skunks underneath the shed which was near the back deck, flies and mice droppings in laundry room. We notified RMRR about all these when found. We had to locate a skunk removal agent on our own. Upon leaving the rental we requested some sort of refund based upon the home's condition and the issues we dealt with. No credit was given. Stay far away from them.