Awful Really Extreme Mismanagement should be their full name!!! They are a joke of a property management firm in Durango. AREM is now under new management but unfortunately, Megan and her husband are apparently as incompetent and as dishonest as the previous owners -- just more arrogant. Their bookkeeping is atrocious and they treat renters and owners alike terribly. If you are an owner, they will systematically cost you money always in their own favor. In my opinion, they might be funneling money out of various HOA's and into their own pocket. It's hard to tell if they are incompetent managers or competent thieves, but either way stay away from them. They treat renters in a horrible fashion as well from what I hear. Terrible! read more

AREM managed a property of mine for several years. Due to their incompetency I had no choice but to move on. They made numerous data entry errors with their accounting system, all in their favor as far as I could tell. They did not follow requests I gave them regarding maintenance, costing me hundreds of dollars. I reached a point where I had to work directly with the tenants and take over most of the PM responsibilities. And finally, they do not seem to understand or even care about the value good customer relations can provide. Go with someone else; there are many other choices in the Durango area. read more

I've struggled so much to get me and my little families life together and I have never in my life met anyone as phenomenal as Burt Clements. Burt really went above and beyond in my experience with past landlords she has showed me hope that there is Great hearted people out there. She's very prompt to responding and very punctual in every aspect. She is on the ball on fire helping good people out here and I wanna just make it known so people really know there's a really great landlord with AREM. The community we live in is safe sound and secure. We love her so much and appreciate everything she does for our community. read more

I love arem and of course miss Burt Clements is absolutely amazing she is so kind and one of the best ladies I've met in my life I think this is one of the best choices I've made renting from AREM read more

AREM Property Management seems like a good agency on the surface level, but once you start doing business with them their true form comes out. The staff that works inside has the capabilities of a 5yo in a College level class. Every time you go in their office you are met with rudeness and arrogance. Bert is the main lady down there. She seems to be running the show and you would figure she has some kind of way with the customer? none at all. Bert is one of the rudest women here in durango. If you are a college renter or a young renter stay away! They will scam you and treat you like dirt! I rented an apartment from them for a year at $1,800/mo 3 bed/2bath (moved in August 1st). They listed it as "refurbished" but the only appliance, the stove, was old and worn down. The dishwasher was broken when i moved in and they promised to install a new one within the first month, but it wasn't until January 2021 that the new dishwasher was installed. During those months i repeatedly tried to connect them about it but they never responded. Not only that, but they claimed new floors, new tile in bathroom, and new paint on the walls. When I first moved in I didn't look close enough at the "new" and realized after that it's only new to the apartment. The walls were clearly spackled over, the doors had different shades of white to cover the marks, and in both bathrooms the toilet paper holders were ripped off the walls. Within that year, there was your fair share of problems aside from the given. My roommates and I ran into plumping issues, Sink clogged and toilet backed up. Both times we needed maintenance, I had to schedule with a private company to get it checked out. When they came and serviced i was billed separately. Every apartment complex or property management place that i've gone through, had had their own maintenance crew. AREM doesn't disclose that any maintenance, service, or repairs will come out of your pocket, even though it is the businesses job to MANAGE THE PROPERTY. Friends, family, and even strangers, have told me that AREM charging me for simple maintenance on their property is wrong. AREM is also terrible about communicating with tenants. Most times when I would try to contact them, it would take days to a week just to get a 5 word response from them. If you call their "24/7 maintenance/emergency" phone number, it's takes you to Bert, who is usually very unhappy about your phone call. When i had to use this number Bert was rude and uncaring. I advise all newcomers, young renters, and the oblivious, to STAY AWAY FROM AREM!! read more

I did not sign their lease and then they threatened to enforce the lease against me and "charge me for their time" because I would not sign the BS document that they were trying to con me into signing. This is an actual email that I received from Bert Clements. I apologize if you have wasted so much of your time on this matter because you do not understand basic/ landlord-tenant law and the fact that a lease is only enforceable if signed by the party you are trying to enforce it against. But I didn't contract you to work for me, so maybe you should use your time more wisely rather than threatening prospective tenants with bills that they don't owe you. "Please see attached document. If you continue to fight this matter & AREM is involved we will have to start charging $75.00 an hour for our time. We can bill you the time already spent on this issue. I have spent over a day worth of my time on this matter. You are tied to this property until you sign the change in tenancy. " Horrible unethical practices. This management company should be disbanded. read more

I have resisted submitting a review for fear of backlash but...I have had it. A painful experience. The communication is sporadic, unclear, and unprofessional. Invoices to my association members are not clear nor timely. If it weren't for my co-owners, I'm not certain anything would move forward. And clearly, based on their rating here, they haven't made efforts to "right" things. read more

This husband and wife team are very rude and think that by being pushy they will get their way. Sandra is just a bully and David follows in her steps to avoid a scolding later. I also dealt with them as customers at AT&T when I used to work there. Probably one of the top ten worst customers to deal with. Treated me like dirt. read more

They have managed a condo of mine for 4 1/2 years. There has been excellent communication. If any repairs were needed, they handled them quickly and professionally. I am very pleased. read more

I've rented from these people for 3 years now with 0 problems. The house we rent is in a neighborhood with a lot of retirees and a few families. A few of these residents didn't like that college age people moved into the neighborhood and start filing bogus complaints. AREM took our side instead of just rolling over. No problems with rent. We've had different roommates every time we've renewed the lease and the outgoing people always got their deposit back. Be courteous, respect the property, and do your research before you rent and you'll be great with these folks! read more

this company will be sued repeatedly before they have any idea how to abide by laws. I have lived nationwide and this is the most unprofessional rental company I have yet to experience. expect to file a lawsuit when you leave after renting here. read more

I would suggest not doing business with this company. They manage where I live and NOTHING GETS DONE. I pay my dues every month and wonder where the money goes. When you call them to voice your concerns they lie to you and you never gets any answers !!! Very frustrating. read more

Please, I beg of you, DO NOT RENT FROM THESE PEOPLE! If I could give them no stars, I would. My boyfriend and I were wanting to rent a place from them, filled out an application and put a deposit down. Then we find out they won't allow our dog. They have a clause in their rental APPLICATION, that makes it so any money you put down, you lose automatically. After fighting and fighting to get it back, we finally caved and said to hell with them. Well 4 months later they send us a bill for over $4,000 billing us for rent, late fees, utilities and a broken lease fee. We never signed a lease nor got keys or lived in the place! Not to mention they never once contacted us saying "hey rent is due" Absolute bullshit. read more

I worked with AREM property management company for over two years as a board member of Copperhead Camp HOA. AREM has integrity and follows the strict regulations set up by the state to protect HOA's. The office is conveniently located in town with an actual person out front to assist you if you prefer to make payments in person. I would use AREM as my property management company if I ever need such a service. read more

I made a terrible choice renting from AREM. Should have read the reviews before I decided to rent from these people. Rented a horrible apartment from AREM and had to move out because of noise. Was led along to believe I'd get my deposit back. Now that it's my word against theirs, I am $600 in the hole. They also lied to me about a couple of other things. There seems to be a trend here. read more

So disappointed with this companies professionalism. Office staff was always incredibly rude and grouchy. They severely mislead us on the rental we acquired through them and messed up the rental agreement, costing us the security deposit. I would recommend recording conversations you have with them so you can hold them to their word. Do take pictures of the property as other commenters suggested so you can prove them wrong and get your money back, if the case allows. When asked if they could fix a broken blind that neighbors were peering through they said they would, but never got around to it. I would not recommend using this company to list or acquire a home in Durango as they truly don't care about the well being of their clients. I've known many people this company has done wrong by and would love to see them stop taking advantage of people in our lovely community. read more

I've found AREM to be super helpful, very responsive and friendly. They have great customer service! Especially Bert, I can't recommend her enough. read more

These people are horrible!! Please, please, please do NOT use them to manage your property, you will regret it! They will not take care of your property. They lie about things.They charge you extra for every little thing. read more

The worst people to work with! They are going to try and keep your security deposit, So you have to take pictures of every square inch of the place when you move in and fill out and turn in a descriptive move in sheet. Make copy of move in sheet! Also don't move in until the place is the way you want it cause they will lie to you when move in saying they will fix this that and the other and nothing will get done! read more

My son rented a condo at Silver Peaks through AREM for almost 2 years. He moved out in January with 3 months left on the lease. After consulting with AREM the owner required us to pay the remaining rent. AREM waited the full 60 days before returning what was left of the security deposit after deducting for cleaning, carpet cleaning, light bulbs, a new lock for the mailbox after they lost the one we turned in and advertising. I checked the Durango Herald and other publications and there was none for this condo and it wasn't even listed on their own website. They didn't do any cleaning or anything until April after our lease was over. I cleaned and checked everything before we left in January. Before that he leased through Sterling Property Management in another condo at Silver Peaks and when he moved out we received all our deposit back. Don't rent through AREM. read more

I used AREM to help manage a rental. The knowledge is extensive and I know that my property is protected and managed most effective and fair. She manages a vast number of properties. I just have to wonder...one complaint in six years of all the people she interacts with...I think that speaks very well of her management company. read more

Absolutely horrific service. When we moved in, we were told numerous things were going to be fixed - they never were. Time and time again I would get in touch with them to fix the latches on the screen doors so that the wind wouldn't rip them off. I would usually call on a Thursday or Friday and would be told someone would be there Monday or Tuesday. This happened 11 times! Finally I had to go down to their office and demand things were fixed. When I get there I'm told I'll have to make an appointment. I had to take time off of work to go in there for their neglect. I met with the manager and she wouldn't even let me finish what I was saying without interrupting and bullying until I finally gave up and left. When the handyman came out to fix the doors, sure enough, they had been caught in the wind and damaged. They had the audacity to threaten to charge us for it. Another time our water went out. We were running off a spring and I will admit, it is a finicky system. But I was out of town and our water went down (at this point, I was repairing everything myself to try and keep my blood pressure down). The ladies I live with called AREM and told them the water was out on a Thursday. Their response was, "I think we can get someone out there on Tuesday." So we were expected to go 5-6 days without water!? Come on... I got home and fixed it that Sunday myself. Another instance: Our driveway gets washed out every time there is a hard rain because it was poorly constructed. This was something we were told would be fixed before we moved in. After being there almost two months (and lots of complaints), they came out and did some work on our driveway. They did about 1/3 of our driveway, and didn't do a very good job at all. In fact, the hundreds of dollars in gravel they brought in just washed away again because of poor drainage and no compaction. Their response is "We only do your main entrance, so the other side is not our responsibility." Even though they told us verbatim, "The whole driveway will be repaired before you move in." I know there are things I'm forgetting, but the bottom line is I'd rather live out of my car than have to deal with these people again. Extremely rude, unprofessional, and dishonest. read more

AREM manages properties for me. they are disorganized, and are very slow to respond to my questions and concerns, probably due to what seems to be high employee turnover. significant concerns include deductions from my account that are not identified in the monthly statement. when questioned, AREM is almost without exception slow to respond and very slow to resolve the issue. it is virtually impossible to discuss a problem with the owner, she is not very accessible. some employees are more conscientious than others, however, i believe the office is just very disorganized and poorly managed resulting in poor performance. they don't respond quickly to renter's concerns and complaints - one of which, when left unattended, was very likely the cause of property damage requiring several thousand dollars of repair.work - paid for by me. only when repeatedly pushed, does AREM respond to questions and problems. this is affecting my income, as several of the problems have been directly related to management of paperwork, deductions for work performed, and other financial matters. i do not have confidence that AREM is managing my property in my best interest. read more

This property management company is a disgrace.I have seem them treat more people and businesses in this town more poorly than I could ever imagine.I can only assume that most of their patronage are out of town owners and do not have first hand knowledge of our community.Their many discretions range from poor communication betwixt tenant and owner to downright not fulfilling their obligation to fix and repair.One instant of broken heat in a local business ,during negative temps,resulted in broken pipes and thousands of dollars of damage...after AREM did not respond for 3 days.Who knows what the owners actually know about how these people do business.If I have to see one more local get shafted by these people,I am going to call the better business bureau.DO NOT hire this management company,they are dishonest and terrible to the people that will be living in your property.I have been both landlord and tenant myself and know that this relationship does not have to a nightmare.It makes me so sad to think that a business so abusive and delinquent could still exist. read more