This is the worst company I have ever dealt with , if you place an order you are lucky if you get it. I order a scooter on July 17 th 2022 and have not received any communication. Their Customer service and follow up is real bad. Do not use this company if you are disabled read more

BUYERS BEWARE! I wish I had read these reviews prior to purchasing anything from Progress Mobility, LLC. It seems their reputation for rudeness and lack of customer service is well documented. I purchased an E-Wheels EW-29 Red Trike R29-479 from Progress Mobility, LLC for $1500 in July 2018. I was so excited about this purchase. I received the Trike only to learn that the design is way different than a standard bicycle. The distance from the center of the seat to the center of the pedal apparatus is only approximately 5", where on a regular bike that distance is a little over double that distance at approximately 13.5". The result is that the seat is virtually on top of the pedal apparatus making it very difficult and, in my case, impossible to pedal. It literally feels like the pedals are behind me, which makes it impossible for me to pedal. In addition, the Progress Mobility website also states that the weight specifications for the EW-29 Trike is 400lbs but I weigh 270 and the tires depress to where they look almost flat when I mount the bike. I contacted Progress Mobility right away to let them know that I love the idea of the Trike but that for me the design makes it impossible for me to operate it and that I would need to arrange a return. Progress Mobility immediately took a rude and defensive tone and spoke over me. It seems easy enough to keep a happy customer by trying to work with them. I am sure their employees are great when all is going well. However, it's times like these that separate the good companies from the bad. My hope is that Progress Mobility would want to be one of the good ones. I don't mind paying a re-stocking fee if the return was my fault, but the way it is advertised is misleading at best and false at worst. I should not incur a bunch of fees for a product I can't even use. Very disappointed. Feel used and abused. Wanted to warn my fellow consumer. read more

Rudest people ever. I bought the scooter for my husband in February.. Was having trouble with the batteries not charging and getting very hot. I went up to get them to assist me. They said the batteries were 6 days out of warranty so there was nothing they would do. Even though I had called them 2 weeks prior and talked to them about it. I did not know the ladies name I spoke to, other than a woman with a British accent. She did tell me to charge the batteries for 14 hours and try again. I went to Batteries plus to have them fix it and turned out the batteries are both bad, swollen up and ready to explode. The gentleman said I was lucky it did not start a fire. Stay away from this place. They want your money but then turn their back on you. Great way to treat people, especially the ederly. read more

I had to start a lawsuit, I received $600 out of $3,800 owed to me, its been 10 months, it turns out they are in financial trouble. They are not good for returns, refunds, they tell you what you want to hear but evidently don't mean a word. I was passed around from every manager all the way to Jackie the CFO. I received a bed missing important parts, it was promised in 5 days and took 6 weeks. They couldn't get the parts from Drive Co. and It took 5 weeks to pick it up. read more

I was skeptical about purchasing the Snap n Go online, virtually sight unseen but I spent my $1600 with a promised upgrade to the deluxe seat and extended rapid charge battery...a savings of about $300 It took about 2 weeks to receive the scooter. The upgraded seat was not included so it had to be re-ordered and sent...that was another couple weeks. Then I couldn't get the post off the bicycle seat that DID come with the unit. The post is what holds the seat in place, so they had to send me another one. The handle that extends from the unit to use as a "dolly" carrier broke, and a new one shipped out...un-assembled. It just seemed like everything was snowballing in a downward spiral. I asked for a return and refund, but there is a 20% restocking charge PLUS I have to find my own way to get it shipped. Why the 5 stars? Because these issues are part of life, and things like this happen and it's just something that goes with the way things work. But the 5 stars is because of their great customer service and going out of their way to try and make things right for me. That's worth the 5 stars. I only plan on using the scooter when my walker is not practical so it won't be used much but I think it's going to make things a lot easier on me. This is a big investment for most people. You won't go wrong with a purchase from them. They'll do everything to make things right. read more

An order was placed at 2:45pm and called to cancel at 5:18PM same day. I was informed Customer Service is gone for the day and that they cannot cancel and to call back the next day. I also emailed at that same moment and same day. When I called to cancel the next day they said I'd be charge 4% cancellation when the order is not processed nor shipped. Website posted business hours 8AM to 10PM and no where does it say that you cannot cancel after 5PM or you'll be charged 4% cancellation fee. The representative was talking rudely and refused to help and hung up on me. When I called back requesting to speak to a manager I got another person who treated me the same way and also hang up on me. They have no customer service and care not about mistreating their customer. read more

Found the lowest price Pride scooter with Progress Mobility. Purchased 2 of them for each parent. Arrived in 3 days. Love this company read more

I placed an order for a medical bed on August 8th. No indication on the website that the bed was back ordered. I waited over a month for the bed, but had to cancel and order else where. I called every week but got the same response that it hasn't shipped yet. They said their website hasn't been updated to state that it was on back order, but "needed to be". I cancelled on Sept 13th, and I still haven't gotten a refund. Originally it was supposed to be 4-5 business days which is standard, but now we are going on 43 days! The company doesn't process their own refunds and the company that does is "backlogged". And they cant even put it back on the credit card we used. They needed my checking account info to process the refund. I've called at least 10 times and I always get the same answer. I just want my refund. Buyer beware, make sure whatever you buy from this company is in stock. Even if it says it is, call and confirm. Or go elsewhere and save yourself the headache. I have never dealt with a company that takes this long to issue a refund. Completely unacceptable. read more

I ordered a mobility scooter for my mother on July 19, 2021 for $2.483.97. By September 17, 2021, I still had not received it so we canceled the order. We have received an email from Progress Mobility that they have the cancellation request; however, it took a full month to finally get the refund. AVOID this sham of a company at all costs!!! I wish I could give this place zero stars. read more

WORST COMPANY EVER. I placed an order 25 May 2021 for a EW-18 scooter. Since the EW scooters are made in the same state as I live, I thought it would be a breeze getting delivery within the 5-10 days. No lucky, Progressive continually gave me a run around about a delivery a date. I couldn't even get a receipt for the EW-18 scooter. I demanded a refund. They continued to ignore me until I threaten to go to BBB. No more threat I will notify BBB about this bogus company. I finally got an email which says confirming a refund which has not materialised. I keep calling my credit card company. If the refund doesn't come in with in 2-5 days they will take action. I had to go through the manufacture here in AZ to make sure the order had in fact been cancelled. I still had no conformation of sale or cancellation from Progress Mobility in Orlando, FL. DO NOT DO BUSINESS WITH PROGRESSIVE MOBILITY. A SHYSTER COMPANY. read more

The scooter's great, but the company isn't. A woman in Progress Mobility's' customer service dept. said the scooter would come in 3, easy-to-assemble pieces. Another rep stated that the rear attachment with which to hang a rollator would be included in the shipment, in its own box within the larger shipping box. Yet another sales rep assured me that the boxes would be delivered directly to my apartment. First off, the shipping box was left at my condo complex's gatehouse. Progress Mobility didn't put special instructions on the invoice to deliver it directly to my door, but simply used my full address, including the apt. number. I had to pay to have a two-man, apt. maintenance team deliver the shipping box to my unit and have a third team member assemble the 10 pieces inside. When I complained to Progress Mobility, their customer service rep claimed that (a) the complete address *was* the instruction to deliver the box to the apt. and (b) that the delivery driver said that the gatehouse staff prevented him from making the delivery. This is an obvious lie, because the documented delivery policy of the condo mgt. is to *allow* drivers to make interior deliveries if they ask to do so. When the maintenance team member finished assembling the scooter, there was no rear attachment, so I had to order that separately a second time. When the attachment arrived, I found that my rollator wouldn't fit on the hanger. When I contacted Progress Mobility, the phone rep said that the attachment was designed for a walker, not a rollator. I was furious that I'd been mistreated by the company for a third time. If you decide to buy from Progress Mobility, make sure that you get every promise in writing as well as a line-item detail invoice that includes the unit serial number. After I received my shipment, all I could get from the company was a summary invoice, with no pertinent details. read more

I am a 70 yr old woman with several health issues including Spinal Stenosis. This condition makes it difficult to walk. So I ordered a foldable mobility scooter in June 2017. After just 4 months it started giving me problems. The company I bought it from (PROGRESS MOBLITY) has been less than helpful; they told me that I didn't purchase and 'in-home' warranty (which was not offered to me) and therefore only parts were covered. I would have to pay a technician to come and tell me what parts I needed. This after only 4 months of use. They have lied to me several times on the phone already. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. if anyone wants more details, private message me. read more

20% for restocking never told by the sales man John , plus paying for shipped back, no money back guarantee no matter what they keep their money of a 70 years old person. read more

I was told by salesman, Derek, when I bought my Solax Transformer scooter that a quick charger, a $399 value would be thrown in! When I received my scooter it wasn't there, so I called they said it was there, the 2 amp charger enclosed was the quick charger, OK, but I went on the manufacturer's and three other retailer's web site and found this was standard on all scooters. They told me you got what you paid for. very rudely, when I complained. I also found out that you can buy the 2 amp charger anywhere for $125 value. I feel I was scammed and this is misleading the buyer during the sales cycle! I thought I was getting something extra, but wasn't! read more

Progress Mobility is a dishonest company that is only concerned with their bottom line, and are willing to lie about their policies to protect it. They simply drop ship items from a major medical equipment supplier. You would do better ordering at Amazon. Anywhere else would be better than these guys. AVOID! read more

Bought a $5000.00 scooter from Progress Mobility in Orlando, Fl. DON'T buy from them. I was lied to over and over by Tim, John, Gary and Henry. I got the scooter but not the "accessories" they advertise to get you to buy from them. (Home Warranty Plan $99.00, basket with basket bracket, flag and cover).I have tried for 3 months to get a simple basket and basket bracket they promised. I have made 2 dozen phone calls. They have MANY many excuses and they have lied to me so many times. They would say it would be sent the very next morning, then I was told it had been sent and delivered to another address. IT WASN'T!! So many lies. You can never reach the person you are calling. They are always "in a meeting", "in the hospital", "their day off", always a different reason why you can't talk to the person that has promised to take care of the situation. These men DO NOT care about you they just want their commission. NO, didn't get the basket and bracket. I was told by Tim.."if you want one you can buy it". I'm pretty sure the Home Warranty ($99.00) they also were giving to me for buying from them isn't any good either. I have asked so many times for paperwork, but they refuse to give me any. They say "just call us and we will handle the problem that you have". Don't even believe that. THEY WON'T!!! read more

beware!!!! i was overcharged for the full electric medical bed advertised for $857.00. delivery not as promised, parts incorrect, ...etc. customer service is non-existant!!!! read more